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Business Profile

Internet Providers

MIDCO

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MIDCO has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MIDCO

      3901 N Louise Ave Sioux Falls, SD 57107-0112

    • MIDCO

      3828 7th Ave SE STE A Aberdeen, SD 57401-5535

    • MIDCO

      537 Century Rd Rapid City, SD 57701-9626

    • Midco

      529 S 7th St Bismarck, ND 58504-5859

    • Midco

      3251 32nd Ave S Grand Forks, ND 58201

    Customer Review Ratings

    1.17

    Average of 52 Customer Reviews

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    Review Details

    • Trevor H

      Date: 02/15/2023

      Trevor H

      Date: 02/15/2023

      Was a long time customer for years but recently switched providers do to price difference, shortly after canceling my services I was charged over double what my original bill was and after contacting customer service about the charge they just kept giving me the run around and no solid explanation and said I would only get a third of what I was charged as a refund. So beware if you decide to switch they will take you for everything you got and poor customer service on top of it. Billed $233 and only getting $90 and change back

      MIDCO

      Date: 03/17/2023

      I appreciate you leaving a review and letting me know of your concerns, Trevor! While I can't discuss billing specifics in a review, I can let you know that the bill you received was sent prior to the account being disconnected, and the refund you received was for the full refund amount you were owed back. If you would like a full description of why the bill was that high and why your refund check was for that amount, please contact us using one of the options listed at Midco.com/Contact and we would be more than happy to go over the full details with you!

    • wayne z

      Date: 11/28/2022

      completely impossible to get a live human on the phone. They've been "currently experiencing longer than normal wait times" for 5 YEARS now and it's a very effective way to screen out "nuisance calls" from customers wanting actual customer service. Hey Midco, how about hire a few more people in customer service and pretend you actually care about that.

      After 30 minutes on hold I was able to reach a live human to cancel cable. When asked why I was cutting the chord I told them their cable services are drastically over priced in comparasion to **********.... Their answer was to downgrade services rather than sharpen their pencil, and it's fairly obvious they really don't actually care about retaining a 15 year customer.

      Cutting the chord could end up backfiring on the consumer because streaming APP-based TV could be more expensive than overpriced cable in the end, but until that happens it's hard to ignore the fact that ********** + *** are basically 1/2 the cost of Midco's middle channel package and NO ***.

      There's a lot of ways to watch TV and Midco doesn't really seem to care about customer retention. Competition ultimately makes existing players better or irrelevent, and if Midco is unwilling to get their pricing inline with the competition the customer will do it for them.

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