Complaints

This profile includes complaints for Billion Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Billion Automotive has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Billion Automotive

  3401 W 41st St Sioux Falls, SD 57106-0710

• 

  Billion Automotive

  3405 S Westport Ave Sioux Falls, SD 57106-6322

• 

  Billion Automotive

  600 W 41st St Sioux Falls, SD 57105-6404

• 

  Billion Automotive

  3218 S Norton Ave Sioux Falls, SD 57105-5626

• 

  Billion Automotive

  4101 W 12th St Sioux Falls, SD 57106-0302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2017 Hyundai Tucson in the shop for some transmission work. I had told them what I wanted done and they still tried to fix things without my permission and get me to do things that I told them not to do. They told me I needed a dual clutch pack. it was $2100 and it took them a month to get it put it. After that they told me It needed a new ECM and that was going to be another $1400 and that they needed money up front, or they can order the and it will take up too 2 months to get it. At this point I pulled the car from them and took it to a different shop, only to find out the ECM was fine and they just put the dual clutch pack in wrong. They are not even willing to call me back and work with me.

  Business Response

  Date: 06/26/2025

  *** ******* bought the 2017 Hyundai Tuscon to the service department for a diagnosis at which point Billion told *** ******* it needed a dual cluth to start it and once the mechanic is able to start the repairs he may find other things that need attention.  *** ******* told Billion to continue with the repairs.  The part was ordered and as soon as the part was in, the vehicle was repaired.  Upon repairing the mechanic founds other issues, to which *** ******* said to not repair as he did not want to put anymore money into the vehicle.  *** ******* said he would have the vehicle picked up and towed away.  The service manager has never heard back from *** ******* since and would have been more than happy to help find a resolution and work with him on getting the needed repairs done.  In the meantime, *** ******* spoke to the sales department to discuss a trade in.  With the repairs needed to be done on the vehicle, it was not worth the book value, so *** ******* did not proceed in trading.  Billion believes it has done everything to help *** ******* and would be willing to discuss repairs as needed.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2nd I first saw the car I was interested in, a 2016 Buick Encore. I went to take a look at it and like the car and went forward with purchase proceedings. Before I could purchase the car I was told by Ian Kumerow they were waiting on parts to fix an “air flow sensor” (Oct. 2nd). Around October 3rd is when I had driven off the lot with my car and promised a 30 day warranty. On October 8th I noticed a check engine light and reached out to Billion. The car was looked at on October 14th, and was determined to have a catalytic issue. October 23rd my car was brought in and fixed. On October 24th I expressed to Ian that I was noticing more and more issues with the vehicle. I was told to call ***** ***** at Billion auto care yet again. Was back and driving my car by the 25th. Upon expressing my concerns to the dealership I was either met with the same answer or none at all. On October 30th I called ***** ***** and did not getting an answer, so I left a voicemail expressing my concerns about an oil leak that has continued to get worse. I never heard back. January I decided to reach out again and had my car finally looked at and was told a PVC valve clogged and cause major damage to the motor. I was quoted roughly $5,000 for the repair and service. I have photographic receipts and evidence that proves that I expressed my concern about the issue long before the cars warranty expired. You would think that having the car looked at as much as I did, that this vehicle would’ve been service properly. A PCV valve does not become an issue all of a sudden why was this issue not noticed when it was serviced? No body got back to me from that initial voice mail to tell me not to drive. Even today after having it looked at and seeing that damage, never once did ***** tell me not to drive. I am the driver and purchaser of a car, I am not the manufacturer or seller Why did its start leaking so early. I am still currently having the same issues with the car.

  Business Response

  Date: 05/08/2025

  As of today, Thursday 5/8/2025, ***** ****** has left *** ****** multiple voicemails to try and help resolve this issue.  ***** is more than happy to help, but needs *** ****** to call him back.  His number is ************.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently bought a used vehicle through Billion it is a 2018 Dodge Durango and had 100k miles on it and have been sold a lemon car. Between needing the Coolant thermostat replaced, headlights replaced the day of purchase, a new radio system was added as well as a transfer case. I have now run into the problem of needing the Leak detection pump replaced, brake fluid was not up to standard of a vehicle as well as the coolant fluids. Yes, Billion has offered to pay for some of the services to be fixed, however this should not have happened in the first place as Billion is a reputable franchise and should be held to extremely high standards when it comes to selling people vehicles.

  Business Response

  Date: 04/09/2025

  This is in response to
  complaint number ******** ***** **** **** ****** ** ***** ** **** ** ****** *******
  
  Ms. ****** purchased a used 2018
  Dodge Durango with 100,411 miles on March 3, 2025 from Billion Auto.  Attached is a copy of the Motor Vehicle
  Purchase Agreement.
  
  The used Durango was sold by
  Billion as-is, where-is, as provided in the Motor Vehicle Purchase
  Agreement.  Please refer to the Motor
  Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto are copies of 3 Billion
  Auto service invoices.  Invoice ******6, dated
  February 13, 2025, shows the pre-inspection and services done to the Durango
  before it was put on the sales lot. 
  Invoice 2****** dated March 5, 2025, showing the Durango was brought to
  the Billion service department by Ms. ****** because the headlights were not
  working.  This issue was addressed and
  repaired at no cost to Ms. *****r. 
  Invoice 2*****, dated March 14, 2025, showing the Durango was brought to
  the Billion service department by Ms. ****** because of a noise coming from the
  center of the vehicle.  Again, the issue
  was addressed and repaired at no cost to Ms. *****r. 
  
  With originally having 100,411
  miles, an extended “Vehicle Service Agreement” was offered at the time of
  purchase, but the plan was declined. 
  
  Billion believes that all items
  included in the Motor Vehicle Purchase Agreement were fully disclosed and
  discussed with Ms. ****** and that this transaction was handled appropriately
  and courteously. 
  
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leased a car from Billion Dodge in Sioux Falls SD in 2018. I took the car in in 2019 for general maintenance and an issue with the touch screen which was logged in their system. I then purchased the car in 2021 and during the buying process the salesman was quite rude to me regarding the chance of me getting the car. On top of that the touchscreen was still having issues. When I asked them about it they informed me that since it wasn’t under warranty anymore I was SOL and they wouldn’t cover a pre known issue anymore. The issue is delaminating of the touchscreen. On top of that the guy that would have been able to help me with it was also quite rude when I said I’d take my business elsewhere due to the service level I had dealt with thus far at this location. I just dont understand how an issue that wasn’t fixed under warranty is my problem now when they were the negligent ones in the first place. Worse knowing that delamination is a known problem for dodge.

  Business Response

  Date: 02/25/2025

  We strive to provide the best
  service possible to all of our customers.  These are the last dates we
  show the vehicle in for service.  The vehicle was in for oil change
  7/2/2020 and in for manufacturer recalls and other warranty work in 2/27/2019
  .   We have no record that we were ever requested to look at the
  radio.  If while under warranty the radio needed repair or replacement, we
  would have submitted a warranty claim and replaced or repaired after
  approval.  If the radio at that time was not in need of replacement or
  repair per manufacturer guidelines, we would have noted in the file.  If
  the problem was brought forward when the vehicle was outside warranty the
  manufacturer would determine if they would cover or not.  Now in most
  cases the manufacturer will approve those repairs but it’s usually within a few
  months and a couple thousand miles of expiration of warranty coverage, not more
  than four years later.      

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billions customer service is the worst in the industry, we just purchased a 2024 Nissan rogue SL and the second we left the dealership the forward Collison sensor went off disabling the cruise control and safety systems in the vehicle, Billion looked at it the next day stating it was just a dirty sensor. Again we leave the dealership and the sensor faults out, notify the dealership and we're now told that's how it's supposed to work. At this time I have a brand new vehicle with purchased features we cannot use without the chance of it faulting in traffic and causing us to be rear ended and neither Nissan or Billion care to address the issue. Our sales guy even said they know their is a problem and it's being worked on but they don't know when Nissan will have a fix. After looking online this has been an issue for over 3 yeara and they continue to sell vehicles with this system in them. Don't go to Billion for anything and don't Buy a Nissan you will regret it.

  Business Response

  Date: 12/05/2024

  Billion Nissan of Sioux Falls is an authorized Nissan dealer
  and is required to offer the Nissan lineup of vehicles at its dealership. 
  Modern motor vehicles are very complex and interacting mechanical, hydraulic,
  combustion, electrical and electronic hardware and software systems.  All
  manufacturers experience occasional unintended interactions or bugs in their
  vehicles.  This Nissan Rogue has an adaptive cruise control feature that,
  in certain conditions when a sensor does not detect other vehicles or objects
  for a period of time (such as on a rural section of highway), might default to
  traditional cruise control as a safety measure.  Other safety systems
  remain functional.  We understand that Nissan is aware that this is an
  inconvenience for customers.  We also understand that Nissan is working to
  remedy or “fix” this unintended interaction.  When a “fix” from Nissan is
  ready, we will implement it for our customers. 

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a truck in early April, 6 week after which is the state law to have the dealer deliver the title to the customer, no updates, so called and figured they could not enter the address correct so USPS couldn't deliver. Requested a replacement title and it took 2 week with various calls to track updates. They said it is shipped out to them and I should be getting in a few days. No. Nobody cares until you call. It normall took me 5-6 calls to reach a person that takes care of this. And now it is in 8th week and I am still waiting for my title.
  My worst experience ever dealing with dealers, call me and send me my title!

  Business Response

  Date: 06/04/2024

  Thank you for bringing this to our attention, however I am having trouble finding your name.  Can you please tell us which location you purchased the truck from?  We have multiple stores in South Dakota, Iowa and MInnesota so we have a lot of accounts to look through.  Thank you!

• Initial Complaint

  Date:04/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2023 ****** **** Hybrid – this vehicle is rated 41 mpg city / 40 mpg combined / 38 mpg Hwy. I believe this to be false advertisement. I purchased this car because ****** and Billion ****** salespersons boosted 41 mpg city / 40 mpg combined /38 mpg Hwy. For nine months I was getting 38 mpg. I drive the car for work about 50 miles per day round trip. I took the car into the shop in January 2024 for radio service. When picked up the car I checked the radio out, it didn’t work. ****** (shop supervisor) reply was “I had to hook up my phone up to the car for the radio to work.” I gave **** the car keys back and told him there is no way a car needs a phone hooked up for a car radio to work. I told **** to call me when they get it figured out and I’ll come pick up my car. The next day my wife got a text message that the car was fixed. I picked up my car and the radio now worked. When I was driving home, I watched the mpg drop from 38 mpg to 31. That is about 20% drop. I called the ****** shop and reported it. They asked if there was a service light, I told them no. They said it should be okay and to drive it because they did a hard reboot to the cars computer it might have to learn my driving habits again. I had a couple thousand miles to go for my 5000-mile service. When I made the appointment for service 22 Mar. 2024 I asked if at the same time they could check and see why my gas mileage dropped to 30 mpg. I took the car in for service. When I went back to the dealership to pick up my car, I went back to the shop to ask what they found, and **** (shop supervisor) told me that 30 mpg was normal. I replied so a 20% drop in mpg is acceptable. ****** reply was “yes”. He said there is several different variables – Air Temperature, Engine Temperature, Exhaust Temperature, etc. That was hard to believe. 22 Mar. 2024 I contacted the ****** complaint department Ronda. 28 Mar. 2024 their investigator “Jack” told me he talked to the Billion ****** shop manager and repeated

  Business Response

  Date: 04/03/2024

  “We believe that this
  customer sets forth a generally accurate description of his particular
  experience.
  
  “The fuel mileage estimate is
  determined by the EPA, and is only an estimate.  The Monroney label for
  this vehicle specifically indicates “Actual results will vary for many reasons,
  including driving conditions and how you drive and maintain your vehicle.”
  
  “Our technician performed a
  Toyota-recommended health check on this vehicle and found no issues present.
  This would include a fuel consumption test and that would have shown any signs
  of an issue.  We believe that the vehicle is performing normally.  It
  is normal for fuel mileage to vary significantly due to driving conditions and
  how one drives.
  
  “We understand that the
  customer was using a 10% ethanol/gasoline blend.  This will cause reduced
  fuel economy, especially in colder conditions.  We also understand that
  the customer lives in Humboldt, SD.  He indicates that he was driving
  “home” from our dealership in Sioux Falls, SD when his fuel mileage dropped to
  31 mpg.  This may have involved high-speed highway driving here in South
  Dakota, which could have reduced his fuel mileage.  We also do not know
  what the driving conditions were when this reduction in fuel mileage was
  experienced.  Cold, windy, wet or snowy conditions all could contribute to
  reduced mileage.

  Customer Answer

  Date: 05/03/2024

  The company Billions ****** has made an appointment to check car again. 7 May 2024

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  original apt was made December 20th 2023 through billion with valpro360. since then this place has had my vehicle 5 times to make wheel repair as bought through an aftermarket insurance program thing when i purchased my vehicle. today is February 14 2024. since then they have put me through the ringer and had my vehicle 5 times to make repairs. the first four were with a sublet company. quality of work was bad even the guy working at the dealership said this is non sense. 5th time they made arrangements in house ant their collision center. just picked up vehicle and wheels are painted wrong color, still scratched from reinstalling tires, and tires put on backwards after a specific phone call and text message stating to check style side of tire and mark them so they go back on the same way. this is 5 times they have had my vehicle for repairs for days at a time and still do not have concerns covered in warranty fixed. come to find out this last time they say my wheel are unfixable and the just took wheel off another vehicle on the lot and put my tires on. i think they are the ones that screwed up my wheel the 1st 4 times bad enough that the last place says they are not fixable they should replace my wheels.

  Business Response

  Date: 02/19/2024

  Thank you for your attention to this matter.  The rim repair had been attempted multiple times, but the paint/clear coat would not stay adhered to them.  Billion understands the frustration and assures the issue is being addressed accordingly.  On Wednesday 2/14/24 the Billion body shop ordered 4 rims and has notified Mr. **** of the order and estimated arrival time.  Once the rims are installed Billion will work with Mr. **** to get them installed in a timely manner.  Thank you for the opportunity to respond.  ***** ***** Billion Automotive

  Customer Answer

  Date: 02/19/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a 2019 *** ******* from them 6 months ago. The car just recently started having issues, after taking it into ***, we are told that there is a dead hole in cylinder 1 and that the motor needs replaced. I have called *** customer care, case number is ******** and they told me there is nothing that can be done and the repair bill is completely on us. We were told it will be **** dollars for a new motor. We have two kids in school and have no other transportation, we have been unable to get the kids to and from school, and my wife and I cannot get to work easily now, and we work on the other side of the city. We paid ***** for the car and it did not last us a year. ** *** * ***** ****** *** * ** ***** ** ******, this has completely sunk us and we are desperate for help resolving this, or at least at a discounted rate due to the age of the car and our financial situation. We got a loan to get a newer car so we could not have to worry about this kind of thing, and we are now looking at financial ruin, please help us.

  Business Response

  Date: 05/26/2023

  This letter is in response to
  complaint number ******** filed with your office on May 25, 2023 by Zachary ****..
  
  Zachary **** purchased a used 2019
  *** ******* with 125,073 miles on June 17, 2022 from Billion Auto.  Attached is a copy of the Motor Vehicle
  Purchase Agreement.
  
  The used ******* was sold by
  Billion as-is, where-is, as provided in the Motor Vehicle Purchase
  Agreement.  Please refer to the Motor
  Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto is a copy of the
  Billion service invoice showing the ******* was brought to the Billion service department
  for a check engine light and some other running issues.  With now having 167,331 miles, Billion found
  low compression on cylinder one and *** warranty only covers high
  bearings.  An extended “Vehicle Service Agreement”
  was offered at the time of purchase, but the plan was declined.  Billion has provided Mr. **** with a quote
  for repairs if he decides to have the ******* fixed.
  
  Billion believes that all items
  included in the Purchase Order were fully disclosed and discussed with Mr. ****
  and that this transaction was handled appropriately and courteously.  Mr. **** is more than welcome to bring the
  vehicle back to address an additional issue she may be having.
  
  Thank you for the opportunity to respond.

  Customer Answer

  Date: 05/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Zachary ****

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle for ******$ from this company un december and with in 5 months it broke down and the mechanic i took it to says there is metal and such all over the engine and it needs a new engine and ******$ to fix. I have not even put 4000 miles on it. Billion the company itself had it
  Towed and their own mechanic said its shot and basically they ******* ** and its gnna be a lot to fix. He said that this is on Billion. I dnt understand how within 5 months a ******$ vehicle will now cost me ****** to fix and no will answer me back at their company. I was told it had a 110 point inspection bur clearly i was sold a lemon

  Business Response

  Date: 05/22/2023

  This letter is in response to
  complaint number ******** filed with your office on May 17, 2023 by Nic ******.
  
  Catherine ******, purchaser named
  on the Purchase Order for a Motor Vehicle, purchased a used 2010 ***** *******
  with 159,110 miles on December 16, 2022 from Billion Auto.  Attached is a copy of the Motor Vehicle
  Purchase Agreement.
  
  The used ******* was sold by
  Billion as-is, where-is, as provided in the Motor Vehicle Purchase
  Agreement.  Please refer to the Motor
  Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto is a copy of the
  Billion service invoice showing the inspection and service completed on the
  ******* before the vehicle was ready for resale.  An extended “Vehicle Service Agreement” was offered,
  but Ms. ***** declined the plan. 
  
  On Thursday May 18, 2023, Ms.
  ****** spoke with the sales manager at Billion regarding engine
  replacement.  Billion explained the
  as-is, where-is that was signed and gave Ms. ****** a few options for repairs.  Ms. ****** said she would call Billion back
  when she decided what to do.
  
  Billion believes that all items
  included in the Purchase Order were fully disclosed and discussed with Ms. ******
  and that this transaction was handled appropriately and courteously.  Ms. ****** is more than welcome to bring the
  vehicle back to address an additional issue she may be having.
  
  Thank you for the opportunity to respond.