Complaints

This profile includes complaints for Billion Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Billion Automotive has 12 locations, listed below.

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  Billion Automotive

  3401 W 41st St Sioux Falls, SD 57106-0710

• 

  Billion Automotive

  4101 W 12th St Sioux Falls, SD 57106-0302

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  Billion Automotive

  5910 S Louise Ave Sioux Falls, SD 57108-2242

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  Billion Automotive

  4400 W 12th St Sioux Falls, SD 57107-0243

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  Billion Automotive

  1400 Cambell St Rapid City, SD 57701-3009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle for ******$ from this company un december and with in 5 months it broke down and the mechanic i took it to says there is metal and such all over the engine and it needs a new engine and ******$ to fix. I have not even put 4000 miles on it. Billion the company itself had it
  Towed and their own mechanic said its shot and basically they ******* ** and its gnna be a lot to fix. He said that this is on Billion. I dnt understand how within 5 months a ******$ vehicle will now cost me ****** to fix and no will answer me back at their company. I was told it had a 110 point inspection bur clearly i was sold a lemon

  Business Response

  Date: 05/22/2023

  This letter is in response to
  complaint number ******** filed with your office on May 17, 2023 by Nic ******.
  
  Catherine ******, purchaser named
  on the Purchase Order for a Motor Vehicle, purchased a used 2010 ***** *******
  with 159,110 miles on December 16, 2022 from Billion Auto.  Attached is a copy of the Motor Vehicle
  Purchase Agreement.
  
  The used ******* was sold by
  Billion as-is, where-is, as provided in the Motor Vehicle Purchase
  Agreement.  Please refer to the Motor
  Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto is a copy of the
  Billion service invoice showing the inspection and service completed on the
  ******* before the vehicle was ready for resale.  An extended “Vehicle Service Agreement” was offered,
  but Ms. ***** declined the plan. 
  
  On Thursday May 18, 2023, Ms.
  ****** spoke with the sales manager at Billion regarding engine
  replacement.  Billion explained the
  as-is, where-is that was signed and gave Ms. ****** a few options for repairs.  Ms. ****** said she would call Billion back
  when she decided what to do.
  
  Billion believes that all items
  included in the Purchase Order were fully disclosed and discussed with Ms. ******
  and that this transaction was handled appropriately and courteously.  Ms. ****** is more than welcome to bring the
  vehicle back to address an additional issue she may be having.
  
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried replacing exhaust manifolds on the engine, drilled through my cylinder head and antifreeze leak. Did not start the vehicle or driving it, towed immediately to Billion auto to have them replace the cylinder head with a brand new one. Approximately a week later the vehicle overheated because antifreeze and oil mixed due to a problem with the head for head gasket. They repaired it again but it still leaked oil and antifreeze, The engine is no good and they refuse to fix or replace the engine, before they worked on the engine it was mechanically sound in good shape. This started on October 31, The original repair was October 1, that's when it went in for repair, I have the receipts for the repairs but they are in the trucks glove box which is still at billlion auto
  

  Business Response

  Date: 02/10/2023

  Business Response /* (1000, 8, 2023/01/24) */
  ON 1/13/2023 Mr. ******* met with the Service Manager of Billion ******************* in *********** and together were able to work out the issue. Mr. ******* told the manager that he would close the case since the issue was resolved.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2010 *************** in for some work for my brakes. Transfer case, and back up system on 08/29/2022. I left my truck with them to have the repairs done ********************************************* my service advisor was Scott. My parents picked up my truck on 08/31/2022 from Billion Auto and drove it to my hotel since I was unable to drive they noticed some issues with the truck immediately while driving it and alerted me to it. As I was leaving the hotel today 09/02/2022 and driving my truck for the first time since I left it With Billion Auto ******, I noticed my radio and other electrical stuff was not working along with my A/C I also noticed I had a service engine soon light on I also noticed my battery connector was broken on positive cable. I immediately called my service advisor Scott for help who refused to look at it came up with excuses why he could not look at it and told me to bring it back another day. I drove 60 miles home with a truck I was not sure was going to make it home. No one in management will return my phone calls. My truck left there shop in worse condition then when it came in there and they could not be bothered to try to look and fix the mess there technician made but they were happy to take $*** from me. Now I got to get my local mechanic to fix Billion Auto ******* mess. Note: I replaced the battery terminal end so my truck was safe to drive I also had a local shop repair my radio and electrical as a wire was broken and 3 fuses were blown. I either want a refund or Billion Auto ****** to fix the mess there technician made.
  

  Business Response

  Date: 10/04/2022

  Consumer Response /* (2000, 5, 2022/09/07) */
  Shawn ****** <***************************>
  Hi ******, my name is Shawn my case Id is *********. I wanted to give you a update and let you know that I finally reached management at Billion ****** they are refunding me my money and fixing the issues. You can please close my case.
  
  Thanks,
  Shawn ******