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Business Profile

Student Loan Services

Launch Servicing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Reviews

This profile includes reviews for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Launch Servicing, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 28 Customer Reviews

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    Review Details

    • Natalia S

      Date: 04/27/2025

      Natalia S

      Date: 04/27/2025

      Launch Servicing LLC makes me pay on student loan while I’m unemployed. I provided tax return which shows zero earned income, but Launch Servicing LLC decided to take into consideration Unearned income and issue me a letter with past due amount for 4/01/25 dated 4/26/25 even though my loan contract states that minimum 40k of earned income qualify for monthly payments on the loan. I am going to also submit them a letter from my lawyer.

      Launch Servicing, LLC

      Date: 05/13/2025

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at 877-354-2629 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    • Michael H

      Date: 01/20/2025

      I have a loan with this company but have never reached out for support until now. I have sat on the support line for the past 90 minutes, having called both support phone numbers listed. There are no estimated wait times and there is zero human contact. I have emailed the customer support email address, but the automated response informs me that no one is checking the email account and the only way to speak to someone is via phone. Clearly, that is not an option either. Based on the reviews before mine, this will be an uphill battle and this company is far from forthright in dealing with customers with large loans (like myself!) I would love it someone would please respond to this review and contact me as the matter is fairly urgent.

    • Kamika W

      Date: 12/14/2024

      Kamika W

      Date: 12/14/2024

      This company bought out enium, which illegally copied and pasted my signature on a loan for 78,000$ and I have emailed and called this company, and they never sent paperwork at my request, or contact information for me to rectify and opt out this debt, I didn't sign for, nor did anyone contact me via email response. They are unreasonable and have yet to contact me with a solution for a debt I didn't create. Next step, attorney.

      Launch Servicing, LLC

      Date: 01/09/2025

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at (877) 352-1984 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    • Dean L

      Date: 11/14/2024

      Dean L

      Date: 11/14/2024

      I just had one of the worse customer service experiences with this Company. I am a Mortgage Broker working on a home loan for a Borrower who has Launch Servicing for her Solar Company payments. In order to complete her refinance we need a written Approval from this Company. The process typically takes a fee of $100 and a turn around time of 3-5 business days. This company charged $300 and we are going on week 8 for the written Approval and they are running us around in circles. The Rep I spoke with on Tuesday said I would be called by Wends and nothing. I called in now and was told to be patient and to WAIT it out in a very rude and condescending manner. I do not recommend this company to anyone and I want to see some results soon.

      Launch Servicing, LLC

      Date: 11/22/2024

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at 833-514-1858 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    • Richard S

      Date: 10/16/2024

      I know this is a debt collection agency. Huge rip off of a company. They are collecting for a solar job that was done on my house. This was in 3-23. So, I was told I need to send them my tax credit for the solar. Which was $15,300, which is what we got back on our taxes. I sent that to them on 5/13/24. We needed to pay them $16,122.30. So, by 9-14-24. So, we made another payment of $823 on 9-13-24. that is a total of $16,123. They never informed me that they were taking interest out on those 2 payments that were to go to principal. So doing so were $53.30 short. No one notified us that we were short that amount. So now our payment each month went up $90. For being short $53.30. I have contacted them they have reviewed it and said they can't go back and make any changes. I was more than willing to pay the $53.30 to save me $90 a month. They have no contact with the original loan company and have to keep putting in tickets to try to solve this. I want to know the payoff of loan and was told they have to send a ticket to get it, and it would be 30 days. So, in the long run $53.30 will cost us $25,470 over the length of loan. Which I still don't understand. The cost of the solar didn't go up. I guess the interest went up. I guess I should have kept the $16,122 I paid them. Stay away from this company at all costs. Contacting them does nothing. Mr. *****

    • Kevin W

      Date: 10/07/2024

      Kevin W

      Date: 10/07/2024

      Very shady. My solar company apparently sold my loan to this company. So far they have hung up on me 3 times and been unable to answer basic questions about my loan.

      Launch Servicing, LLC

      Date: 10/18/2024

      We attempted to contact you on October 9, 2024. Please contact us at your convenience at 877-354-2629 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    • STEVE H

      Date: 09/28/2024

      STEVE H

      Date: 09/28/2024

      This is a terrible lending institute. The original loan was from Sunlight financial before the first payment was due the loan was sold to this rip off company. I have contacted them many times about my principle balance the original loan was for 32250.00 15 yr loan 11.989% interest monthly payment 394.06. I've been paying each month for the first 9 months no reduction in the principle?? Asked for an amortization schedule multiple times finally sent one. They are not even following the schedule that they sent according to them after 15 months the principle s/b 31077.00. They show that the principle is now 31836.00. According to their schedule that they sent me they are screwing me out of 759.00. I ran an amortization schedule on my own for 32250.00 and after 15 months my principle s/b 31209.00. So they screwed me out of 627.00. I am now looking for a reputable company to borrow the amount needed to pay this rip off company off..

      Launch Servicing, LLC

      Date: 09/30/2024

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at 877-354-2629 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    • Jessica T

      Date: 09/23/2024

      Jessica T

      Date: 09/23/2024

      If I was behind on my payment I'm sure they would be more responsive. I am trying to refinance my mortgage and a subordinate package was sent to launch services 34 days ago and it is still not completed. Their turn around time on their own form says 20 to 30 days. I cashed to fully up today to be told there was movement on it 4 days ago needing a document from an internal department and that there is a higher than usual request volume and I'll just have to wait. Poor business.

      Launch Servicing, LLC

      Date: 09/24/2024

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at 877-354-2629 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

      Launch Servicing, LLC

      Date: 09/24/2024

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at 877-354-2629 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    • Bobby G

      Date: 09/18/2024

      Bobby G

      Date: 09/18/2024

      Cannot contact them after they cashed a check not meant for them. $6440 This should be fraud

      Launch Servicing, LLC

      Date: 09/19/2024

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at 877-354-2629 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    • Gregory F

      Date: 09/17/2024

      Gregory F

      Date: 09/17/2024

      Cannot be reached by phone or online to make payments. They should not be allowed to file anything with Credit bureaus if they can’t provide the basic service. Overall score reflects their a problem. The consumer financial protection agency should look into.

      Launch Servicing, LLC

      Date: 09/30/2024

      Thank you for the opportunity to address your concerns. Please contact us at your convenience at 833-3514-1858 to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

    Launch Servicing, LLC is NOT a BBB Accredited Business.

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