Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fint West literally charged me on a car that I specifically no longer had. I had activated another card over 3 weeks ago or so. And they were still trying to use an old cards information to charge my card. A card that was stolen. For that matter. They emptied out my card account I have no reason me and am stranded for work because of them I will be looking into whatever other legal remedies I can go through. Trying to get my money back in 7 days isn't going to cut it

  

  Business Response

  Date: 03/26/2025

  Greetings!

  We would like to thank you for the opportunity to address your concerns. 

  Unfortunately, we've been limited on the assistance we can provide due to lack of making successful contact. The phone number provided in the complaint was not valid. We also attempted to encourage correspondence via email, but you were also unavailable. 

  If assistance is still needed regarding this matter, please reach out to a member of the team by sending an email to: ******************************************** A member of the team will be happy to assist. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fintwist is the worst. Someone acquired my card info and withdrew the funds. I locked the card on their app but when I called in they refused to answer until I unlocked the card. While I'm waiting for assistance the rest of my money was withdrawn. They use the excuse that the charges were pending to not file a dispute. Now I'm told to wait another 10 business days so it will be a month with no paycheck. Someone working at fintwist may be responsive because I am very careful with its use. I am sick from this.

  

  Business Response

  Date: 03/19/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  I located fraud case ******** for $300.00 and case ******* for $280.00.
  The fraud department received the disputes on 3/12, which they were still within their timeframe of providing a decision. 
  Both of your disputes to total $580.00 were approved on 3/18/25. You confirmed that you have received the approval emails. 
  
  *** Please allow up to 48 hours to receive the credits. 
  

  If you need further assistance or have any questions, please send an email to ****************************************** and enter your reference number ******** in the subject line, your request in the body of the email, along with your contact information. A Support agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your continued business. 
  
  Best regards, 
  Corpay

  Customer Answer

  Date: 03/29/2025

  I have timely responded and left a message but yes it is now resolved.  Thank you for your help!

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/07/2025 my fintwist card was fraudulently used. Someone stole $990 from my card while I was at work. The fraudulent withdraws were made at target in *********** off sunset Blvd. 2 $300 transactions, a $280 transaction and 3 $3 transactions.I didn't make them cause I was at work 323 miles north in *******,**. This is the 2nd time my fintwist card had money stolen from me while at work.I don't feel I should have to wait almost 2 months again to be refunded the money I earned. This is unacceptable and they need to fix their card security issues. No one should be robbed blind and have to wait over a month for their hard earned money

  

  Business Response

  Date: 03/13/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us by providing you with the dispute information and email address to follow up on your dispute and to provide your location at the time the fraudulent transactions took place. 
  
  Your dispute numbers and amounts: 
  --Case ******* $280.00
  --Case ******* $300.00
  --Case ******* $300.00
  
  The disputes were filed on 3/10/25 and sent to fraud for review on 3/12/25.
  As we discussed, please allow the fraud department to conduct their investigation. They are still within their timeframe to provide you with a decision. 
  
  To follow up on your dispute and to provide your location during the time the transactions occurred: 
  --Please email: *****************************************************************************
  --Enter your contract number that was provided in a separate email,  in the subject line.
  --Include your dispute reference numbers in the body of the email.
  --Attach your location and disclose in your email that you have done so.
  
  If you need further assistance, you may email ******************************************* Your reference number is ********. Include your contact information in the body of the email. A Support agent will contact you within 24 to 72 business hours. 

  Thank you for your time and patience. We value your continued business. 
  Corpay

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a request a on February 16, 2025 for my invoices from 2023 for a tax audit that my company is going through. I have called and emailed this Comdata everyday and the customer service provided has been unprofessional. They keep stating everyday someone will reach out to me to send me my invoices. Noone has yet to resolve this issue and my deadline is near for the ***. I will have to pay back money to the *** when there is proof in there system that I made these payments. I have requested to for a manager and the manager ****** **** claim another department will reach out to send me my invoices. This is a federal level issue when dealing with taxes. I paid this company but they are not willing to send me my 2023 invoices or write a professional head letter for the *** starting how much I paid monthly. They have been ignoring my emails and not willing to help me with this issue. *** is not willing to accept a excel spreadsheet report summary, which is what they sent previously. The document doesn't look professional. I told them this several times as well.

  

  Business Response

  Date: 03/11/2025

  *****,

  We hate to hear about your experience with our customer support team while requesting documents. We have taken the following actions to resolve this matter:

   * A request processed on your behalf to retrieve the 2023 invoices from our archives.
   * Due to the age and account type, these documents may not be deliverable.
   * In the instance of the documents not being deliverable, we prepared a company letterhead explanation as an alternative.
   * A follow-up from our agent is set for 3/12/25.
   * Our agent, in addition, provided his direct contact information, should there be any further support concerns.

  We thank you for your patience and understanding and hope you find our response satisfactory.

  Thank you

  
  

  Customer Answer

  Date: 03/21/2025

  Complaint resolved 

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not allow transfering within the app or the website. If so, that functionality is broken and I cannot get ahold of ANYONE to help.I've called numerous times and sent 2 emails to the address provided on their site.With all they charge in fees, you'd think there'd be a customer support team or a somewhat competent web developer, but, it appears not.

  

  Business Response

  Date: 03/07/2025

  Greetings!

  We received your complaint requesting assistance with complications with performing transfers via app / online platforms. We would like to thank you for the opportunity to address your concerns.

  Successful contact was made with you on 3/4, where you disclosed in the exchange that you were traveling.

  However, you've been unavailable to speak for the multiple attempts made since the first call. Whenever your schedule permits, please be encouraged to contact **************** by the number on the back of the card and speak with an agent. This allows them to troubleshoot in realtime to identify any issues that could be depriving you from successfully transferring the funds. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ********* with PS trucking at *************************************** I Submitted a fraudulent dispute form on feb ******* for a charge of ****** account number *****. Email reply said someone would be contacting me about this matter within 24 hrs and I have not received any response back from them..

  

  Business Response

  Date: 03/05/2025

  Greetings!

  We would like to thank you for the opportunity to assist. We received your complaint regarding lack of communication for a previously submitted fraud dispute. 
  
  Successful contact was made with you where we were able to provide clarification. Please allow up to 60 days for a dispute outcome. We apologize for any miscommunication or confusion. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on since Jan. 3 ***** I bought my grandchildren all 14 of them Christmas gifts off Amazon I got all but 3 gifts so I call ****** they gave me the run around so I called this Finttwist card and the lady told me there's nothing they could do about it so I call back and now Finttwist giving me the run around this card is nothing but a gimmick I would never put 2 pennies on this card but my employer gave it to me I work hard for my money and this card will not give me my ****** back talking about prove it what can I prove if the package came it wasn't on my porch I'll never ever ever ever ever deal with these people even the people you talk to are smart mouths what can I do should I leave it alone or file charges!!

  

  Business Response

  Date: 02/19/2025

  Greetings, 

  ****,
  
  Thank you for allowing us the opportunity to improve your experience with us. As we discussed on 2/17/25:
  
  Please obtain the information in the email that was sent to you on the morning of 2/17/25.
  Once you have the information, please email it to *************************************************************************.
  This will aid in the investigation with Amazon.
  
  You may also send an email to ****************************************** and enter your reference number ******** in the subject line and your contact information along with your request in the body of the email.   
  
  Thank you for your time and patience. We value your business. 
  Corpay

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently donated plasma and was compensated via a Fintwist Mastercard. They are the same company as Comdata.Their paperwork CLEARLY states that I can transfer funds from the card to my bank account.When asked, they tell me they are under maintenance and that this ability will not be available for MONTHS.I suspect they have not offered this capability, but I have no proof. This feels like false advertising.

  

  Business Response

  Date: 02/24/2025

  Greetings!

  We would like to thank you for the opportunity to assist with your issue. It was stated the customer was experiencing complications with setting up transfers from his Fintwist card to his financial institution. 
  
  We have researched and have not found sufficient data or reports to support there are any technical issues depriving users from setting up transfer access. Please be encouraged to try to register again. If you experience any issues, please contact **************** by the number on the back of the card. An agent can assist and troubleshoot if any issues are identified. 
  
  This update was provided verbally and a scheduled follow was made and placed for 2/24/2025, but customer was unavailable. A final email recap was sent providing update as well. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bicycle rim through *********** and it didn't get delivered ******* says they made a refund of $47.52 to my fintwist payroll card but fintwist says they sent the money back and neither company wants to accept the responsibility of my order and money being missing and both have been uncooperative in this effort to obtain my funds.the balance was $47.52 and that was without taxes included,I think they were just going to try to refund the amount it cost without taxes or me having to pay fees to get the item shipped to me,I sent 3 emails prior to the order being shipped with specific delivery instructions so the item would not be misplaced. I have disputed this between both ******* and fintwist/comdata and neither want to refund this to me.

  

  Business Response

  Date: 02/17/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing the documents and emails, your issue of not receiving your funds back from *******, was sent to our back office team on 2/10/25.
  Your funds of $47.52 will be credited to your card as a chargeback. 
  Please allow 1 to 3 business days for the chargeback to be applied to your card. 
  
  I have attached the report you requested in a separate email, for the activity on your card for the past six months. 
  
  If needed you may send an email to ****************************************** for further assistance. Your reference number is ********. Please include your contact information and the reason for your request. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regard,   
  Corpay

  Customer Answer

  Date: 02/17/2025

  I don't know if I should close this out or not until the money is deposited to my account what do you think?

• Initial Complaint

  Date:01/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used a payment card through Comdata called Fintwist. On December 20, 2024 somebody got my information and used my debit card to make several transactions totalling $1400. **************** has been uncooperative with me. If ******** cannot help me recover the funds, who can? I called customer service that evening about the transactions. I was told to wait 7 business days to file a dispute. I called them back and was unable to gain access to my account online, so they filed a dispute over the phone for me. They said I must wait 10 business days to hear back about the dispute. I was given 5 case numbers. After the 10 days passed, I called back and was told my dispute was denied. This is a nightmare because I am out $1400 and never gave my card out to anybody. I called the police where I live (**) and where the crime took place (**). I went on *****************, and the 3 major credit bureaus. The police say they can't help me without affidavits of forgery. Fintwist will NOT give me any information for them. **************** tells me to talk to their fraud department who does not have a phone number. They will not return my emails. Time has run out. The money was spent by a thief, and they are sitting by doing nothing, telling me the dispute was denied and will not give me anything in writing with the case number. They are negligent in telling me my dispute was filed. I believe the filed it wrongly and am very disappointed in them. I hope Comdata can take the action to help me, but am prepared for the waiting game. If there is no phone number to call where do victims of identity thefts turn? Why will they not email me? Fintwist (Comdata) is soft on identity theft. Who gave out my debit card and pin? Not me. Why will they not communicate? Ask the supervisor, who needs time. Are Comdata and ******** not affiliated? They will not tell me over the phone - I have tried multiple numbers. They are waiting for this to pass. Watch out for Fintwist!

  

  Business Response

  Date: 02/05/2025

  Greetings!
  

  We would like to thank you for the opportunity to assist you regarding your complaint. You've expressed your frustrations of your account being compromised and requesting an update regarding a previously submitted fraud dispute.
  
  Please be advised that we have collaborated with the **************** on your behalf and your dispute was approved for reimbursement. The credit  has been submitted for processing and you can anticipate the reimbursement to be deposited to the active card on file. 
  
  We understand this experience may have been frustrating, but are glad we were able to reach the anticipated outcome and resolution. 
  
  
  If there are any additional questions, concerns, or issues please do not hesitate to reach out to a member of the team. 
  

  Thank you, '

  Executive Response Team