Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried purchasing a weedeater at the local tractor supply store in **************. I couldnt get anyone to really help me. There were none on the shelves. One lady said they had some in the back she thought, but she never would go look. I ended up ordering a Husqvarna 130 L weedeater using the Tractor Supply app for delivery to my home on the day of delivery. The Casper called me and said the guy couldnt find your house youll have to come and pick it up or were sending it back. I went to thestore to pick up the weedeater. It was a Husqvarna 130 C curved shaft weedeater. I took the weedeater anyway because it had been such a hassle and I had much time involved in it. I called the store in ******* Wyoming and the manager. **** said she would gladly trade me. I drive over to theother store which is about 85 miles from my house to Trade the weedeater And I get this huge runaround about the weedeater. I literally bought this weedeater from tractor supply with a tractor supply card it was handed to me Tractor Supply employee and I took it to another Tractor Supply trying to trade it for the correct one. She made half a dozen phone calls and thengave me some customer support number. I got so frustrated. I just left the weed with the lady on the counter. Its 100% brand new it has never been used. Ithas only been away from the other Tractor Supply store for roughly an hour before I showed up with it. I want my money back and I I will never do business with you again Order number **********

  Customer Answer

  Date: 06/19/2025

  Theyve literally already fixed the problem. Pretty impressive. Please drop my complaint

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item to ********************************************* on 6-3-25 in *************, *******. Their computer was down that day but said it could be done. It was not. I have a receipt saying $ ****** was refunded to my ***** I called **** and they said it was not done and would have showed up as at least pending by now. They recommend filing a dispute. I rather ********************************************* to refund my money instead of the stress of filing a dispute. The manager ******* was very rude to me regarding this.

  

  Business Response

  Date: 06/10/2025

  Hi ****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any issues you have experienced in reference to receiving your refund, completed in store on 6/3/2025. Per our refund policy, refunds back to credit cards are not always immediate and generally take around 3-5 business days (No weekends), depending on your financial institutions processing time.
  
  Additionally, we have escalated the respective concerns to our internal team for a further look into the matters. Once an update is provided we will be sure to notify you immediately. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23449361
  
  I am rejecting this response because:
  I talked to my credit card company and they said it did not go through on your end. I talked to someone from Tractor and Supplys main office and he said it wasnt showing up. He had me send a picture of the receipt by email and was going to try to refund my money.i have not heard back from him.
   The day I returned the $107 item, yalls computer system was down and I was told it had not worked in days. Im sure this is why I did not get my money. Please refund it!

  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 06/11/2025

  I do accept your response. The credit just showed up on my card. I guess the guy I talked to today made it happen. 
  Thanks!

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-4-2025 I went into ****** AL store and was shopping for horse food and vitamins and went to register to check out. When the mongaloid rang it up it was ***** a bag and I told him that it was marked ***** on shelf and ask did he want to come back here and look at the price and he just stood there not saying nothing, I ask him again did he want to help me or get someone else to help me and he just stood there. I walked around whole store looking for help garden area was locked so I went back up there with my buggy full of items and ask again and he just stood there so I told him he could put my items back if he had enough sense and left. Pitiful custmer service. Went to Montevallo store and thier shelves were half empty and told the manager that I would have bought more if the place was stocked and he just lokked at me stupidly as I walked out the door with twoitems and he had six employees walking around the store instead of putting up stock that was in the back, employee said there was truckloads of horse feed in back. PITIFUL CUSTOMER SERVICE>

  

  Business Response

  Date: 06/06/2025

  Hi ******,
  
  I am so sorry to hear about your experience regarding issues with pricing of horse feed at the ******, AL store location and insufficient stock at the **********, AL store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was discriminated against as an employee. The company policy states they have zero tolerance for discrimination and zero tolerance for retaliation but I was discriminated against and reported it 6 times and I was the one fired. The CEO and all of corporate of tractor supply are sexist and they discriminate against people and they dont follow the policies the CEO put into place because the CEO does not care what his employees do as long as they make him rich. I am also going to report this with orher agencies so that people will know that tractor supply is a employee ran company and not the CEO.

  

  Business Response

  Date: 06/06/2025

  Hi *******,
  
  I sincerely apologize for the experience you encountered as an employee. Your feedback and information has been escalated to our ************************* for further assistance. If any further information is needed well have them reach back out to you with an update either by phone or email. Again, please accept our deepest apologies.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/18/2025 I placed an Online Order # ** ******* for a 5 gal bucket of white paint. Total amount including taxes and shipping came to $84.40.TSC shipped item within 3 days, during the shipping from eastern to western side of the ** in ******** CA tracking stops on 5/22/2025. No further movement or updates. I have never received the 5 gal bucket of paint from TSC, tsc does not answer my messages sent on their website concerning this matter, nothing no replies no response! This is outrageously poor ***************** What a mess from a ********************.

  

  Business Response

  Date: 06/03/2025

  Hi *******,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. Once an email inquiry is submitted to our customer solution team there is a time frame of 2 business days that is recommend to allow for a response, not including the weekends. I have reviewed your online order details showing the order has shipped but dont see any recent updates or movement on the tracking number as of 5/27/2025. I sincerely apologize for any inconvenience this may have caused and have successfully processed a refund for your online order in full as of 6/3/2025 per your request. 
  
  Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. 
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 30, 2025 at 2:30 **** Harlingen tx said roli doesnt honor the 119 at 99 like the ones they have at tractor supply store in ************* Ask for general manager. 2:40 waiting.I told I have a witness that overheard conversation. General manager: Was not available. This is the item Red Shed Log Rocker Chair, Light Color

  

  Business Response

  Date: 06/03/2025

  Hi *****,
  
  I am so sorry to hear about your experience regarding pricing at the **********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. As a result of this being an in store purchase, please be mindful pricing and discounts for in store purchases varies based on store location, with the final decision being up to the Store's Management.
  
   For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 72 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23398861
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 06/03/2025

  Company did not follow manager sale promises or promotions 

  

  Business Response

  Date: 06/03/2025

  Hi *****,
  
  I am so sorry to hear about your experience regarding pricing at the **********, ** store location. As previously advised the Store manager has the final decision on all in store purchases regarding any discounts or reimbursement. We can not override any decisions they have made. Additionally, pricing and discount at one store location does not guarantee it's availability at another store location as it varies based on the TSC store you are visiting. Again, I am so sorry for any inconvenience experienced. 
  
  The District Manager for this location will reach back out to you within 72 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23398861
  
  I am rejecting this response because:

   

  I have a witness that heard the manager offer discounts 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/06/2025

  Hi *****,
  
  I understand your frustration at this time. As previously advised the Store manager has the final decision on all in store purchases regarding any discounts or reimbursement and is up to their discretion.
  
  We can not override any decisions they have made. Additionally, pricing and discount at one store location does not guarantee it's availability at another store location as it varies based on the TSC store you are visiting. Therefore any discounts provided to you at one store by their ****************** does not guarantee the next store's Management will be subjected to providing the same discount. Again, I am so sorry for any inconvenience experienced.
  
  The District Manager for this location has been made aware you are still awaiting further communication. We will have them reach out to you either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  **************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23398861
  
  I am rejecting this response because:
  The manager did state a discount and I have a witness
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 06/16/2025

  No more information

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rocks pictured show that they are white and smooth. The actual rocks received are gray and jaggered. There are other complaints about this on their website. False and deceptive advertising.

  

  Business Response

  Date: 06/03/2025

  Hi ******,
  
  I am so sorry to hear about your experience regarding your same day delivery purchase from the *********, ** store location and items received not being as pictured on the TSC website. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of this being a purchase from the store's inventory the Store Manager has the final say on all reimbursements. For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. 
  
  Well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again.  Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23397967
  
  I am rejecting this response because:  They still have not offered a solution.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/10/2025

  Hi ******,
  
  I sincerely apologize for any delayed responses or updates. As a result of this being a purchase from the store's inventory the Store Manager has the final say on all reimbursements.
  
  I have spoke with the Store Manager who has confirmed they will reach out to you by end of day 6/10/2025, to provided further assistance and to make sure something like this doesnt happen again. Again, I am so sorry for any incovnenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a rear tine tiller on March24, 2025. I didn't get to put gas and oil in it until May 4 because of rain and death of two neighbors in the month of April. I went out there on May 4th or May 5th and was told the manager would call me the next day. Waited until May 11th and call and was told the manager would call me the next day which was the 12th. My problem was someone had put the gears on backwards and all I wanted them to do is fix it so the forward gear would move forward and reverse would do the same. when I started it up. the tines went backward and the wheels went forward and so it sits and would not move while running. You put it in reverse and it takes off forward. Someone didn't put it together right. Now I just want a refund of $861 so I can buy one from someone who I can trust.

  

  Business Response

  Date: 05/30/2025

  Hi ****,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear about your experience regarding SKU: *******, ****-Bilt 16 in. 208cc ******************************************* Tiller with 1-Hand Operation at the *****, ** store location. I am so sorry to hear there was an issue with your product and item being assembled incorrectly. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 72 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23366297
  
  I am rejecting this response because: As of June 4 I have not heard anything from the Tractor Supply in Luray VA.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/09/2025

  Hi ****,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear you are still awaiting contact from the *****, ** store location. I have notified the ****************** that you are still awaiting further assistance regarding this matter. 
  As a result of this being an in store purchase we require further assistance from store's management as they have the final say on all refunds, discount or replacements.
  
  I have notified the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/21/2025

  Luray Tractor Supply came and took my tiller to look it over and fix it over about 2 weeks ago. On Monday June 17th they was bringing me tiller back but since we had lots of rain she didn't get to. As of June 21 I have not got it but left her a message that I would be home after 12 everyday. So I will not consider it closed until tiller is here and my refund on some of the cost of it. I had to dig holes in garden to put tomatoes in and the whole garden looks like a yard and it had knocked me out of having a garden this year. The manager has been very nice and helpful but until all the above is taken care of I do not consider it to be closed. Thank you.

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tiki torches online. Order was cancelled by TSC stating due to the fact they became unexpectedly unavailable. Went to the store the next day and they had 18 on the floor. Purchased 6 and asked for the price difference. Was told because it was online order couldn't be honored. Not sure if this is a bait and switch tactic but seems like a deception business practice. I did reach out to TSC and received and email on 5/22/25. It stated I would receive a call about the matter. I have not currently received anything further.

  

  Business Response

  Date: 05/30/2025

  Hi *******,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear about your experience at the **********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of this being an online purchase from your local store's inventory, the final decision regarding any reimbursement or discounts is up to the store's management. 
  
  For further assistance, Ill discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 72 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched ****** for "Diamond Crystal **** Fighter Salt Pellets" and under the Sponsored Results at the top it shows local retailers that carry that product, including a result for Tractor Supply prominently as the third result for me. I clicked it as it displayed that the product was on sale at a lower price than other retailers nearby catching my attention immediately and I proceeded to place an order on their website after clicking the ad. The click brought me to the following page: ************************************************************************************************************************* I purchased 15 bags of this product (total price of $110.38) and awaited the email to notify that the product was ready for pickup. I received the email and then proceeded to the store 8 miles from my home. After arriving at the store I walked in and was notified that my product was waiting for me on the exterior of the building. I went to the pickup spot and identified that it was the wrong product. Instead of *************** brand it was ********* brand. I went in and left the staff know that the item was the wrong brand and was told "we're not sure why they show them online as that brand (Diamond Crystal) but that's the brand we get." I let the staff members know that that is false advertising and was it was very upset. They then asked me if I would like a refund, and I walked to the register and they asked if i would prefer a cash refund (i paid by credit) and responded "whatever is easiest". I then left a 1-Star review on ****** and ********************************. I then looked up their website product reviews and see multiple other consumers reporting this identical deception.

  

  Business Response

  Date: 05/30/2025

  
  

  

  Business Response

  Date: 05/30/2025

  Hi *********,
  
  I am so sorry to hear about your experience regarding the respective product, SKU: *******, Diamond Crystal 40 lb. Iron Fighter Salt Pellets on our website and receiving a different brand during your pick up attempt at the **********, ** store location. This is not the type of service we pride ourselves on and appreciate you bringing this to our attention. Please note, per the TSC website it is stated "Note: Brand may vary by store. Please check your Tractor Supply Company store for availability." 
  
  Additionally, Ill address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST