Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought on 08/14/22 a bag of dog food. The price on the shelf was 12.99. When I got home I seen they had charged 14.99. Went back next day and they said they were changing pricing and the cash register is always right. So no refund. I said that is false pricing and she said yes and was sorry. But she got on the defensive as soon as I said I was charged wrong price.
  

  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 8, 2022/08/29) */
  Hi ***************,
  Thank you for contacting the Tractor Supply Customer Solutions Team. We are sorry to hear about the experience that you had at the Rushville, IN store location. We have reached out to the Store Manager about this concern, and they have stated that they have ben in contact with you.
  The Store Manager has stated that they will refund the difference for the product that rang up wrong. The next time that you come into the store location. We do apologize for all the inconveniences that you experienced with this transaction.
  Thank you
  
  
  Consumer Response /* (2000, 10, 2022/08/29) */
  Yes I just heard from them and yes they have resolved the issue. Thank you

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11 2022 I bought a generator from the tractor supply store here in Roswell NM...upon receiving and examining the box that it came in..I noticed that it looked like the generator was used and repackaged...I asked the store manager if this generator was a used unit...she responded to my question with a very viguors NO...and further added that they do not ever sell used or refurbished generators...on August 9 2022 the generator locked up seized....and subsequently caused a hand and arm injury to myself. Upon taking this unit to a licensed and qualified mechanic I learned that the unit had suffered a catastrophic failure...I called champion customer service and provided the serial and model number. Only to be told of and learned that that particular unit had been previously returned to champion as being a defective unit...so this proving my until fears of the unit being used and repackaged and of being lied to by the manager and subsequently tractor supply company.
  

  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Thank you for contacting the Tractor Supply Customer Solutions Team. We have been in contact with the Store's District Manager about this concern regarding the generator. The Store's District Manager has offered to replace the generator due to it being a resold unit. The customer has stated that they will be in store on Wednesday to exchange the product. We do apologize for all the incontinences that the customer has experienced with this particular generator.

• Initial Complaint

  Date:08/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used *** side by side. before i purchased it we asked if there was anything wrong with it. The sells representative said no. the machine was like new with no problems. they delivered it. upon delivery it was mentioned that 1 wench was broke. the first ride the check engine light came on. I went out and purchased a trailor to take it back. i called. i was told it was ***'s problem and to call them. anytime i had any extra time i called to try to talk with a store manager. they helped me get in contact with *** and both partys have mostly just pointed fingers at me and made me feel that all this is my fault. I didnt get to talk to the actual store manager til after 30 days. i drove it again. the brake line blew out while going down a hill. i replaced it. i took it on a third ride. the steering bracket fell off. I trusted tractor supply when they said nothing was wrong with this machine. i think they knew. my first inspection before the first ride the coolant and oil was low. when they delivered after i already paid for it they said one wench was broke, but both were broke. so far i have had this thing a little over a month. almost 2. it has sat im the driveway broke down most of the time. i spend alot of money in tractor supply. nearly 1000 a month as i am starting a business. i wont ever spend a dollar more there. DONT TRUST THE CROOKS AT TRACTOR SUPPLIE IN OROVILLE. Im out almost 10 thousand and theres nothimg i can do about it but complain. maybe start saving half of what i used to spend at there store and get a lawyer☹ï��
  

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 8, 2022/09/01) */
  We sent the customer the following response via email on 8-22-22. We are still awaiting a response from the customer customer.
  
  Hi *************
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  We have reviewed your Better Business Bureau case and would like to help you in resolving this concern. Before we can proceed in our investigation we would need a quote of what needs to be repaired on the Side by Side to better understand what is wrong with the unit. Please reply back to this email a picture of the quote from your local service center so that continue in our investigation.
  
  If you have any other questions or concerns you would like to discuss, now or in the future, please don't hesitate to reply to this email at any time. Be sure to reference number **********, and any team member will be able to assist.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  **************************************************** www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:08/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to refill propane grill tanks as they advertise. They refused staying the ta Ms we're not valid to fill. This is incorrect as they were certified by ************** ***** **. As I tried to explain they refused. Even after I explained and proved that I myself am a certified trained propane technician. This tank was Re-certified in 2015 and is in perfect condition. She stated she was Manager" and knew the law. Obviously she is not as smart and knowledgeable as she stated. This is a serious threat eaecially to those of us who may use propane for heat during the winter. She MUST BE REMOVED and properly trained before allowing to continue to sell propane.
  

  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Thank you for contacting the Tractor Supply Customer Solutions Team. We are sorry to hear about your experience with the propane refill. We would like to do everything to help, before we can proceed need some additional information:
  
  What store was this located at(City, State):
  What date this occur:

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . On July 3, 2022 I made a purchase with an older gentleman that told me he was the store manager, for $7,846.09. Included in this purchase was a 5.5x10 trailer. Upon hooking up my trailer and loading up the other items I purchased, it was brought to my attention that the title for this trailer was missing or possibly given to someone else for a different trailer. I was told someone else already caught this a new title should be in within the week and I would get a call and I could pick it up. I hadn't heard anything from the store and headed up there on July 20, 2022. I spoke to a young lady that really was no help at all but said she would look into it and call me back that evening. No call was made from her either. I proceed to send a note to Tractor Supply though the online system as I am doing know. Shockingly I received a call for the store manager the very next day which was Jul 22, 2022. He told me the title he thought was coming actually didn't come and a new was being ordered again. This would take 2 weeks. Well 2 weeks was August 5, 2022 and today is August 8, 2022. I have waited for over a month to receive paperwork that is lawfully mine with no resolution from Tractor Supply. This title needs to be expedited and in my mail box no later than Friday August 12, 2022.

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/10) */
  Thank you for reaching out to the Tractor Supply Customer Solutions Team. We've reached out to the store's District Manager about this title concern. The District Manager reached out to the customer via phone on 8/9/22 about this concern and has advised the customer as to where we are at in the process with this concern. We have been in contact with ******** trailer for a duplicate title. They stated that they expect to get the title in the mail this week. As soon as the store receives the title, the store will reach out to the customer to pick it up. We do apologize for all of the inconveniences that the customer has experienced with the purchase of this trailer.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my *** ***** Mowing Lawnmower and warranty on 6/14/2022. I paid a total of $2953.97. I brought it home the next day. I cut a little piece of my lawn on my property. I had to stop as it was going to rain so I put it in my barn to protect it from the elements. The next time I went to use it (I wanted to finish my lawn). The spindle broke. I wanted it fixed. I tried contacting Tractor Supply they gave me a case number. I went in and the manager tried contacting *** *****. After 2 hours of her on the phone I gave up and asked if I could buy one. She said she would contact me back so I could return the one I purchased, I never heard from her again. They said they had one in stock that matched. So I brought it home. It didn't fit as the *** ***** I purchased has an S shape for the bolt and the spindle I just purchased had a star shape for the bolt, it wouldn't fit. I took it back and they sent me to ***** down the road which also sells *** ***** brand. They did not have a matching Spindle. I tried to contact them and they laughed at me and told me to contact ********* which is also a joke. I just want my money back. This is a brand new machine used for under an hour. I shouldn't have to deal with so much trouble. I will return it to the store or they can come pick it up. $3000 for a paperweight is kind of expensive. I need a working machine for my property.

  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Thank you for contacting the Tractor Supply Customer Solutions Center. We have reached out to the customer's local Store Manager about this purchase. The Store Manager will process a refund on this customer's transaction for the *** ***** lawn mower if the customer brings it back with the receipt. We do apologize for all the inconveniences that the customer experienced with the lawn mower.
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did not refund the full amount! They have the lawnmower and we lose $400!
  
  
  Business Response /* (4000, 10, 2022/08/05) */
  We have issued the customer a Gift Card in the amount of $389.99 for the amount that was not refunded for the extended warranty. It can take up to 24 hours for the Gift Card to be received via email. We do apologize for all the inconveniences that the customer experienced with the *** *****.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a *** **** side by side at the murphy nc tractor supply. Within a few months the engine failed and left the machine inoperable. Contacted ******** ************* to cover warranty work. The machine was brought to a contracted mechanic, where it took 6 months to get fixed. Got it back and 5 mins within driving it the machine failed again. Contacted ******** again and had to bring the machine back. Machine sat at mechanic for 4 weeks and they still couldn't figure out the problem. Took it back home and Contacted ******** for a full refund. They refuse to help us with a refund or to replace the machine. We are beyond frustrated that tractor supply will not take back the faulty machine or give us a refund and neither will the manufacturer. This vehicle was purchased to help my husband with yard work around the house because he is a disabled veteran. We have owned the vehicle for a little over a year and only got about 24 hours of use and the rest of the time the machine had been in a shop for a total of 7 monthsor sitting at home broken with no resolution. Would appreciate a full refund or replacement of the machine.

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/07/26) */
  We are currently investigating this claim. Before we can proceed we would need to locate the customer's receipt. Pease provide the following information so that we can find the receipt.
  
  Purchase Date:
  Estimated Amount:
  Product SKU#:
  City/State of Store where purchased:
  Tender Used (i.e. cash, card, gift card, etc.):
  (if a card was used, please include the last 4 digits)
  
  
  Consumer Response /* (3000, 7, 2022/07/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Attached is the receipt. The card used in the transaction is no longer in use.
  
  
  Business Response /* (4000, 9, 2022/07/30) */
  We've reached out to this customer via phone on 7/30/22 to request additional information regarding their claim. After our call we determined that we need some more additional documentation to continue this investigation. If the customer doesn't mind can they please submit the receipts / invoices that they obtained when the warranty work was done on the *** **** Side by Side. This information will significantly aid in our investigation.
  
  Thank you
  
  
  Business Response /* (4000, 13, 2022/08/01) */
  The District Manager was able to work with the vendor and was able to get an appointment setup with a service center to get the UTV repaired. The vendor will be the party providing support to the customer at this time.
  
  
  Consumer Response /* (3000, 18, 2022/08/02) */
  We are still not satisfied with the response given to us. We do not want wish to resolve this with the Vendor.
  
  The vendor has reached out to us with a resolution of taking our machine and trying to fix it. This response is not satisfactory, considering we told them months ago that they should take the machine to fix it. They refused to take our machine for months and refused to contact us with any other options.
  
  At this point we will not be giving the machine to anyone one to fix it. The machine has been out of our possession for over 7 months with attempts to fix it and it still is broken.
  
  The vendor has also told us that after they take the machine, we need to figure out on our own (with no machine in our possession) how to exchange the product with Tractor supply. This makes no sense. How will we be able to exchange a machine with Tractor supply when we wouldn't have the current one in our possession?
  
  
  The only way we will exchange the machine is if we get the new one at the same time we turn in the old one. At no point should we not have a machine in our possession.
  
  At this point we have been in contact with Tractor supply and they have been great at continuing to help us in finding a solution. We are currently waiting on a call back from the district manager to discuss what our options are. We are fully confident that they will right the wrong that has been done to us but we unfortunately can not accept the response until the problem has been solved.
  
  
  Business Response /* (4000, 20, 2022/08/03) */
  The District Manger has worked with ******* to find solution to getting the defective UTV taken care of. ******* is going to drop off a new UTV at the store on 8/3/22. The customer will exchange the defective UTV for the new one and ******* will pick up the Defective unit from the store. We do apologize for all the inconveniences that the customer experienced with this UTV.
  
  
  Consumer Response /* (3000, 25, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this response. In your response it was stated that the machine would arrive on 8/3 to be picked up. Today is 8/5 and the machine has still not been delivered to the store. Once again this vendor has proved that they are not a reputable company and do not stand by their word. We are beyond tired of dealing with this vendor. All contact with this vendor and its responses have been rude,unpleasant and unprofessional. If the machine is not in by noon today, we expect a full refund. We are not willing to do any further buisness with this vendor.
  
  
  Consumer Response /* (3000, 28, 2022/08/11) */
  We are beyond satisfied with Tractor Supply. They have issued a full refund for the faulty machine. During this entire process everyone we have spoke to at Tractor Supply has been friendly, understanding, professional and very apologetic. We are so grateful that this company went above and beyond to make sure we were completely satisfied. We thank everyone who helped us, there is no doubt in our minds that if it were not for Tractor supply, we would have been stuck with the faulty machine and no other options. So once again, Thank you so much and we appreciate each and every one of you who helped us with this issue, from the support center to the murphy store and everyone in between.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a lawn mower on June 1. $2167.59 with a check. We used it twice. The first time was okay, the second time it started vibrating. We called and went over to the store. The man told us they would get a new one. But we didn't hear from them for two weeks. We checked back with a lady in the store and she said that she could see that our check had cleared and that we would get a refund in about 3 weeks. They supposed to have ordered a new one on June 8th when we went in the first time. They don't do any repairs. I feel like I'm getting the run around.
  

  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/20) */
  We are sorry to hear about your experience with the lawn mower. We are currently missing some information that we need before we can proceed in this investigation. Please provided the following information so that we can continue in our investigation.
  Email Address:
  Store where purchased:
  Name of product purchased:
  SKU of purchased product:
  We've attempted to call you at 7:11 am on 7/20/2022 to request this information but received no response. We have left a voice mail and have requested a call back for this information. You are either able to call us back at ************ or you can reply to this form with this information. Once again, we do apologize for all the inconveniences that you experienced with this transaction. Your Tractor Supply case # is **********.