Complaints
This profile includes complaints for PathGroup's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 54 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/18/22 I went to a new OBGYN in **************. I received a bill from Mercy and paid everything in full. In September I received a collections letter saying I owed Associated Pathologists LLC $411.24. I had no idea what Associated Pathologists was until I googled them and it turns out they are a part of *************** I called my OBGYN asking if they sent my labs here or if they had any information about it but they couldn't help me. I then called the collections agency, because I never received a bill from Associated Pathologists. Since September, (it is now February 2023) the collections agency has been trying to get an itemized invoice from Associated Pathologists had has not been able to do so. I have no information on if this bill was run through insurance or what it is even billing me for. It has been sitting on my credit report for months now and I have still never received an invoice from anyone. I would like this removed from my credit report until I receive a bill that I can verify has been sent to insurance first, and have an opportunity to pay. I'd also like to point out that if you look at this companies reviews, this is not the first time this has happened. They have made a habit of sending people to collections without billing them.
Business Response
Date: 02/10/2023
Consumer Name: *****************************
Medical Record Number: ********
Date of Service: 04/18/2022
Balance: $411.24
Complaint ID: ********
This communication is to serve as a formal response to complaint ID # ********, filed on 02/08/2023. After researching the consumers complaint,we determined that the claim was originally filed to the insurance carrier provided from our client and was denied stating that the consumer was not covered under that plan. PathGroup then sent 3 statements in efforts to collect the correct insurance carrier information on 5/16/2022, 6/13/2022 & 7/11/22 to the address provided by the client as well as which is on this complaint, however there was no response received from the consumer. In efforts to resolve the consumers complaint, we have reached out to the carrier listed and through those conversations determined that there may be a different location that this claim should have been submitted to and we have now submitted a claim to that updated location. Also, we have removed the account in question from our collection agency partner to allow an opportunity to adjudicate the claim through the consumers health insurance carrier. We have attempted to reach out to the consumer to inform them of the steps we have taken to resolve this issue as well as provide the itemized statement that they state they have requested but have not been successful in speaking with the consumer at the time of this response.Customer Answer
Date: 02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my yearly physical exam on 02/02/22 and the Path Group did my analysis. A few months later I got a bill for $ 140.92 which it seemed out of proportion for the routine tests of a physical exam. I called ***** my insurance and they told me that the amount that I owe was $ 44,07. We called THREE TIMES to Path Group (the ***** Representative with me on the line) and three times they promised that they will fix the issue. Today I received a harassing FINAL NOTICE that will remit my account to a collection office if I do not pay the $ 140.92It amounts to bulling and harassment. I called again today demanding to see the correct bill, to stop the harassment and to inform them that I was filing this complaint with the Better Business Bureau.Path Group prove to be unable to sort their own issues and their attitude with the public is that of an irresponsible bully. This has to stop.Business Response
Date: 09/28/2022
Business Response /* (1000, 5, 2022/09/22) */
Consumer Name: ***********
Date of Service: 2/11/2022
Medical Record Number: ********
Invoice Number: ********
Patient Balance: $44.08
Case# ********
This communication is to serve as formal response to case # ********, After researching the consumer's complaint, it was determined that the previous representatives who spoke with the consumer did not complete the proper review and follow policies of the department. As a result of this review, we have reviewed the Explanation of Benefits received and made the necessary adjustments to reflect a patient balance of $44.08. Furthermore, this was addressed with both representatives who spoke with the consumer. We have contacted the consumer to explain this.
Consumer Response /* (2000, 7, 2022/09/26) */
Thank you. Yes it has ben solved to my satisfaction and fast. Path Group has a way to go to train their employees to avoid getting to this point.Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my pap smear done at *** ******* ***** in Snellville G* on *ug 9th. *** doctor ordered the regular screening test that usually comes with my pap smear. This company ran additional tests that were not ordered by my Healthcare provider and now I am stuck with a bill for 420 dollars. I did not authorize the Gonorrhea screen nor the hpv 16 and 18 screen. On top of that, they up charged my insurance company higher prices which made my out of pocket cost way higher and I have proof of this. *** cash or out of pocket prices were way cheaper but because I have insurance they decided to double or even triple the costs. Had i known this, i would have just paod cash price for my labwork. I would like this company to adjust the billing and exclude the tests that I did not authorize as well as charge me the correct price for my lab work to include the discounted cash prices and not price gauge my insurance. This is FR*UDULENT BILLING. Below you will see an email from the company's billing coordinator ****** ******* (********@pathgroup.com) explaining how I was fraudulently billed, but I am still stuck with this 420 bill and it is not fair to me to be billed or charged incorrectly. In addition to that my name is incorrectly spelled, so how do i even know this is my bill. If this bill is not rectified and corrected and it goes to collections I can simply argue that it isn't my bill since my name is spelled wrong. I would also like the company not to send this bill to collections and work out a payment plan after it is adjusted properly.Business Response
Date: 09/21/2022
Business Response /* (1000, 8, 2022/09/15) */
Consumer Name: ****** *****
Date of Service: 8/9/2022
Medical Record Number: XXXXXXXX
Invoice Number: XXXXXXXX
Patient Balance: $420.98
Case# XXXXXXXX
This communication is to serve as a formal response to BBB case # XXXXXXXX. After researching the consumer's complaint and contacting the ordering physician, it was determined that PathGroup processed the physician's orders as submitted and per the physician's office, they have a signed authorization from the consumer for all testing that was ordered. We also reviewed all charges submitted to the consumer's health insurance carrier and confirmed that all charges were within our contractual allowable agreement with the health insurance carrier for these tests. We have explained this to the consumer as well we have offered a discount on the remaining balance due to the fact that the consumer was not expecting that some of the charges would not be covered by her insurance carrier.Initial Complaint
Date:08/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called this facility to pay my monthly payment for my path bill. The customer service rep took out the whole amount that over-drafted my account. Was told they could not refund me that day due to the rep using the old billing system to take my payment. A week later and still no one has called me. I have had to call them every day to get an update. All the while being a mother with overdraft fees and not having gas money for over a week. This is the worst place, I will make sure I never take my healthcare with them again.Business Response
Date: 09/14/2022
Business Response /* (1000, 5, 2022/09/08) */
Patient: ****** ****
Date of Service: 12/8/2021
Medical Record Number: XXXXXXXX
Invoice Number: XXXXXXXX
Balance: $363.04
BBB Case Number: XXXXXXXX
This communication is to serve as formal response to case number XXXXXXXX. After researching this complaint, it was determined that there was an error but the representative who initially processed the consumers credit card. Immediate efforts to void that transaction with the merchant were unsuccessful and the effects were that the consumer advised that this caused their bank account to be overdrawn. We have been in consistent contact with the consumer and have now refunded the charge back to the consumers card, which could take up to one week to be restored and we have asked the consumer to provide documentation of any overdraft fees as PathGroup will be willing to compensate the consumer. We do sincerely apologize for this issue and the strain it has caused the consumer and PathGroup will work with the consumer to resolve this situation.
Consumer Response /* (3000, 7, 2022/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took over a week to have the money refunded to my account. I had to call everyday to get updates, first it was them mailing a check, then check went to wrong address, and then they decided they could refund my debit card after they said they could not. I am a single mother with children and this hurt us for that almost two weeks of no money. Path group should credit my account what is due because I do not trust them to call and have my bill payed over the phone anymore. I cant have this happen again.
Business Response /* (4000, 9, 2022/09/13) */
We have reviewed the response from the consumer and on 9/2/2022 we contacted the consumer to advise her that we would need supporting documentation regarding the overdraft fees so our office could reimburse her and that we would work with the consumer on the remaining balance. We then attempted to contact the consumer on 9/7/2022 per our phone records however we received no answer and no voice mail was available, to advise the consumer that due to this issue, we would remove any financial responsibility in good faith and have adjusted the account the account. We also are sending a statement that indicates no outstanding balance. Once the consumer provides supporting documentation of outstanding overdraft fees, we will submit a request to reimburse the consumer for any fees incurred as a result of this transaction.
Consumer Response /* (2000, 11, 2022/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.