Complaints

This profile includes complaints for The Juice Plus+ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Juice Plus+ Company

  140 Crescent Dr Collierville, TN 38017-3374

  
• 

  The Juice Plus+ Company

  5585 East Shelby Drive Memphis, TN 38141

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed them to cancel my membership which is monthly and they *** aimed I couldnt until I have full filled my order, which doesnt make any sense since I have a regular recurring subscription. I only want to end my subscription and they seem intent on making this very difficult, and their website is not helpful which is what the instructed me to do, but it doesnt allow me to change any of my information.

  Business Response

  Date: 04/17/2025

   We regret the customers difficulty while trying to cancel their order. We had attempted to contact the customer on April 7th by email and phone to offer possible resolutions to the situation. The customer contacted us and our **************** team on April 9th successfully cancelled her order.  The situation has been resolved to the customer's satisfaction. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of **********************+ since 2017 with no issue with the company, their system , etc. But since their new system implementation on 9/1/2024, there apparently have been significant issue which apparently continue. As I had to make 3 calls and was on hold for a significant amount of time each time and clearly without resolution as I had to call back as well as no response to my email, I'm requesting outreach to understand what the company is doing to rectify the ongoing issues that appear to be occurring since 9/1 (5 months now) and ensure the company leadership is aware of ongoing issues. Perhaps my 7 year run as a customer will need to come to an end. System Issues: Last payment (due 1/1/25) of my installment for my 10/1/24 order did not process. I did not receive any notification of the failure. When I was running out of product, I went online to expedited my next shipment but could not because the last payment of my previous order was pending. Issues include payment not processing (for no known reason as they payment on file was valid and the information available isn't clear if the payment was even tried and failed or simply didn't process as appropriate), no system in place to notify or reattempt a payment that did not process timely, inability for end user to attempt to process the payment.Cust Service Issue: I called on 1/29 to get last installment process and next shipment expedited. After 48 minutes on the phone most of which was hold time, I was told my next shipment was expedited and should ship no later than the next day. Called back on 1/31 as nothing shipped and all installments processed. Rude CS and was on the phone for 1 hr 44 min most of which was on hold until I hung up. Send an email same day. Called back 2/5 and my "expedited" order was cancelled and a new order placed. I was again told would ship today. Asked to speak with a supervisor and gave up after being on call for 26 min mostly on hold.

  Business Response

  Date: 02/08/2025

  BBB Consumer Complaint #xxxx2027
  We regret the customers difficulty while trying to contact us. Our ************** has attempted to contact the customer multiple times by phone and email, asking for the best time and number to contact them at their convenience.  Unfortunately, so far there has been no response.  We apologize for any inconvenience this has caused  and will continue attempting to contact the customer. We are sure this matter can be resolved to their satisfaction.
  

  Business Response

  Date: 02/17/2025

  We were able to contact the customer and apologize for the misunderstanding. Our team was able to explain the situation to their satisfaction.  The issue has been resolved.
  

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I habe been calling juice plus and emailing them for the past 3 months asking for managment to call me, over the past 10 days its been almost everyday, ive gotten all kinds of responses asking if im wanting managment to call me to respond to them saying yes I want managment to call me, leaving my phone number etc and ive gotten no calls. Im trying to speak to them about shipping and running out of product, the cs over the phone seems to not understand that im paying for product monthly and im running out of it, im taking it on a daily basis, no extra. Im also trying to change the payment card im using. Ive been a customer for more than 10 years, to not get a call in this many months feels like a big red flag. Im being told in some emails that they are going to have a manager call me. This has not happened in a timely manner.

  Business Response

  Date: 02/05/2025

  BBB Consumer Complaint #xxxx1043
  We regret the customers difficulty while trying to contact us and have already contacted the customer. The matter was resolved to their satisfaction. We have sent some complimentary product while we fix their initial concern. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *****

  *************************

  ***********************

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a "subscription" to the Juice Plus capsule supplement. I have been charged $55.47 each month. However, my last four payments, starting in September 19, 2024, are showing on the website as "unfilled". Indeed, I have not received any of the product in the mail since before that time.

  Business Response

  Date: 01/25/2025

  BBB Consumer Complaint #*****371
  This matter is resolved. Our ************** Team immediately contacted the customer and canceled their order. We issued the appropriate refund, sent a return label and fully covered all ********. The customer was satisfied with this resolution. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Juice Plus sent me a shipment in October without me ordering anything. I'm a *** for the business and I looked on my account and no order was placed. I tried multiple times to contact them and waited on hold for over an hour, requested an email response and requested a return phone call. None of which I got so, I denied the charge on my account. I never heard from them again until January 3 when they charged me $496.50 and shipped me no product and I had placed no order. I told them back in October to cancel any subscription that I had and that I did not want to be a *** for their business anymore. I reached out to them on 1/4/25 by email and they did respond and said they would give me a refund which I have yet to see. I also offered to send back the order they shipped me back in October, they never asked, I offered. Now they want to hold up my refund until I send back my October order which is less than $200.00. I told them I would happily send their product back as soon as I received my almost $600 refund. All of which I never ordered or had any subscriptions for.

  Business Response

  Date: 01/14/2025

  BBB Consumer Complaint # ********
  We regret the customers difficulty while trying to contact us. We have already contacted the customer and resolved the situation to their satisfaction.  We ensured their subscriptions are cancelled, and they have been refunded. We will also  accept the charge back, as requested. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to contact the company to resolve my issue but they never reply to emails or return calls. I waited for hours on the phone and no one ever answers. They received my returned product on 12-02-2024. I have proof of receipt with signature. They have yet to refund the $892.38 that I am owed!!!! At this point, this is complete theft! Juice plus has my money AND the product!!! Absolutely horrific customer service! I have used ********************** for years and recommended it. I will NEVER do that again! I do not know what has changed with the company but it is now the absolute worst to deal with! Avoid at all cost.

  Business Response

  Date: 01/14/2025

  BBB Consumer Complaint # ********
  We regret the customers difficulty while trying to contact us. We have already contacted the customer and resolved the situation to their satisfaction.  We ensured their order was fully canceled and issued a refund per their request. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps charging my card even though Ive emailed them twice telling them I want to cancel. I emailed them on 11/02 telling them I wanted to cancel my account and a refund for the unopened products. They emailed me back the same day asking how many shipments I would be returning. I responded and then never heard from them again. They charged me $120 again at the end of November and then I wrote them again on December 2. They didnt respond this time and they charged me $120 again on December 29th. Ive tried calling them and they keep me on hold forever and then hang up before I talk to a representative.

  Business Response

  Date: 01/14/2025

  BBB Consumer Complaint # ********
  We regret the customers difficulty while trying to contact us. We contacted the customer and resolved the situation to their satisfaction.  We also followed up on the initial phone conversation to reassure them that the order was fully canceled, the refund issued, and a return label was on the way per their request. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have tried to cancel my subscription to JuicePlus. I have paid two installments and they will not let me cancel my subscription until I pay two more installments on products that have not been shipped to me. I have been a long time subscriber to this company and I do not wish to have the products anymore. It's insane that I would need to spend another $118.00 on items that have not shipped. The representative over email informed me they will not cancel my subscription until I pay them for the remaining future items that have yet to ship. The represenative also informed me that I will need to contact them in February to formally cancel my subscription. This does not make sense because the company will say, have another future installment and will try to trap me for another 4 months of billing. The customer service hotline is a joke, you can't actually get a representative on the line. I've gone to my upline to inform them of this and they are uncertain how to cancel this either and have gone to their upline to also see if they could cancel it and that upline said "Yeah, we know the customer service department is slammed with calls." This is not acceptable. There should be a SIMPLE way to opt out of this MLM/ Cult.

  Business Response

  Date: 01/14/2025

  BBB Consumer Complaint # ********
  We regret the customers difficulty while trying to contact us. We contacted the customer by email and outlined and explained the remaining payments. We offered to cancel them altogether if the customer wanted to return the product instead.  All Future orders, per their request, have also been canceled. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I setup two separate accounts per the recommendation of juice plus in order to get the kids supplements for free under their healthy kids program. We then each subscribed to a 4-month supply for ourselves, and we were to receive a free 4-month supply for our kids. They messed up our first order even though they shipped it, and upon contacting them they were supposed to cancel that one, send us a label to return the product, then we would resubscribe to a new 4 months subscription so that the kids would be free. They never sent the return label for us to return the product. They continued to bill us for a double subscription. I have tried to contact them multiple multiple times, and they will not answer my messages. They will not issue us a refund. They will not send us labels for us to return the unused product, which their website says they guarantee they will accept returns if the product is on opened. Multiple attempts have been made to resolve this, I even had to cancel a credit card to stop them from billing us every month. They continue to try to build my credit card every month even though it has been canceled. They will not answer emails. I want my money back for the product that we did not use. I will want them to send me a label if they want me to return the unused product. Their customer service is terrible, they say they would do something and they don't. And then when you try to get it resolved they won't answer you. I will never ever recommend them to anyone if this is how they're going to treat their customers. I have two account numbers listed below, I expect full refund on both accounts.

  Business Response

  Date: 01/14/2025

  BBB Consumer Complaint #********
  We regret the customers difficulty while trying to contact us. We contacted the customer and resolved the situation to their satisfaction.  We ensured their order was canceled and issued a refund per their request. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ****

  ****************

  Drums, PA 18222

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to contact ************* via email and phone, leaving a message in their queue for a return call after I had remained on hold for over an hour. No one from Juice Plus has responded. I simply want to cancel my subscription effective immediately.

  Business Response

  Date: 12/10/2024

  BBB Consumer Complaint #....0625
  We regret the customers difficulty while trying to contact us. We contacted the customer and resolved the situation to their satisfaction.  We ensured their order will cancel once the final payment has processed. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.