Complaints

This profile includes complaints for The Juice Plus+ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Juice Plus+ Company

  140 Crescent Dr Collierville, TN 38017-3374

  
• 

  The Juice Plus+ Company

  5585 East Shelby Drive Memphis, TN 38141

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Juice Plus refuses to cancel subscription and continues to bill after I cancelled in writing. Billling SCAM.

  Business Response

  Date: 10/04/2022

  According to a review of the companys records, it appears that Consumer placed two separate orders through her independent distributor in the companys Preferred Customer Automatic Reorder Program -  one in 2021 (Fruit and Vegetable Capsules and Chewables)and one in July 2022 (Omega Capsules), pursuant to which the company would ship the selected Juice Plus+ products to Consumer every four months.  Under the *** Program, Consumer would pay for the products in four installments. In accordance with the installment payment arrangement, the company would charge Consumers account one-fourth of the total when the products were shipped and an additional one-fourth over the following three months. ***s may be cancelled at any time.
  The last shipment of the first 2021 order was sent to Consumer on August 23, 2022, and a charge for the initial installment for that order of $58.50 was made. A charge for the second installment of $58.50 was made on September 23, 2022. The two remaining installments of $58.50 each for this order are scheduled to be made on October 23 and November 23, 2022,respectively. The first and only shipment of the second 2022 order was sent to Consumer on July 22, 2022, and a charge for the initial installment for that order of $34.53 was made. Charges for the second and third installments of $34.53 each for this order were made on August 20 and September 20, 2022,respectively. The final installment of $34.53 for this order is scheduled to be made on October 20, 2022.
  On August 24, 2022, the company was notified by Consumer via email that she wished to that the Consumer wished to cancel her orders. The companys customer representative responded to her request via email advising her of the remaining payments for each of Consumers last shipments and that no future orders would ship.
  Both of Consumers orders have been cancelled and no further shipments will be made. The charges made in September and the three remaining installments are payment for the products already received. However, if Consumer would like to return the last shipments of (unopened) products for a refund,Consumer may contact the companys customer service department via email or by telephone and receive a return authorization to begin the process. If Consumer would prefer that a customer service representative contact her directly,Consumer may provide a preferred method of contact and the company will reach out directly to her.

• Initial Complaint

  Date:09/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am active as ***** of ******** for *********************************, my mother, in Vriginia Beach, VA. In June I took responsibilty for their finances and paying their bills. Their **** account showed regular monthly charges from JuicePlus, but Mom had no memory of doing business with them recently. She acknowledged a one-time purchase sometime in the past, but was adamant that she did not sign up for a subscription service. My first attempt at reaching out to JuicePlus was an attempt to find out what products or services they were providing so I could validate the charges. They hung up on me. I called our credit card issuer and challenegd the charges, On 9 August I called their Collections number, was transferred to ***************** and ********* closed the account and zeroed out the charge. On 17 ********************* confirmed a zero balance due. On 9 September I received an envelope of mail forwarded from Mom that included yet another overdue notice. Without any invoices or evidence of delivery, I do not believe the $457.92 is actually owed. (The charge is the amount of the refunded credit card charges.)

  Business Response

  Date: 09/28/2022

  According to a review of the companys records, it appears that Customer placed an order through her independent distributor in the companys Preferred Customer Automatic Reorder Program several years ago, pursuant to which the company would ship the selected Juice Plus+ products to Customer every two months. Pursuant to the *** Program, Customer opted to pay for the products in two installments. In accordance with the installment payment arrangement,the company would charge Customers account one-half of the total when the products were shipped and an additional one-half the following month. An *** can be cancelled at any time.
  In early July 2022, Customers representative contacted the companys customer service department and informed a customer service representative that Customer had relocated, and that Customer had not received the last two shipments of products that were sent on April 14, 2022 and June 14, 2022, respectively. The representative cancelled the order and arranged for Customer to be refunded the three payments made to date in connection with these shipments, each for $114.48 (total of $343.44), specifically for the payments made on April 14,2022, May 14, 2022 and June 14, ****, and the final payment to have been made on July 14, 2022 was waived prior to billing. As Customers representative had begun proceedings to dispute the last three installment payments prior to contacting the company, the companys collections department was already involved so the customer service representative also sent a communication to the companys collection department that the matter was resolved and there was no balance due. It appears that there was a delay in processing that communication within the collections department, and as a result, a communication was erroneously sent to Customer regarding the outstanding status of the payments. However, Customers order has since been updated to show no balance due.
  As the order has been cancelled, no further shipments will be made to Customer. We sincerely regret any inconvenience that these matters have caused Customer or her representative.

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I purchased a one time supply of this companys products to try. I stopped taking them very quickly. Today they charged my checking account for another $450 to reapply. I made a one time purchase only. Based on the other complaints for the same thing, this appears to be a standard business practice. Yet they always blame the I dependent rep who I never even met. I contacted them but they said it was take a week to refund the money they stole out of my account.This is unethical and appears to be common practice.

  Business Response

  Date: 09/15/2022

  According to a review of the companys records, it appears that Consumer placed an order through her independent distributor in the companys Preferred Customer Automatic Reorder Program on April 25, 2022, pursuant to which the company would ship the selected Juice Plus+ products to Consumer every four months. An *** can be cancelled at any time. Consumer opted to pay for the products in full at the time of shipment. The initial order was placed for three (3) products, but Consumers independent distributor contacted the customer service department and had the order changed to two (2) products prior to shipment. A refund was issued to Consumer for the charge for the initial three (3) product order.
  The initial shipment of two (2) products was sent to Consumer on April 26, 2022, and a charge for the revised full price of $450.00 was made at that time. Pursuant to the *** program, a second shipment of products was made to Consumer on August 26, 2022, and another charge for the full price was made at that time. On August 26, 2022, Consumer contacted the customer service department by telephone and informed the customer service representative that she had only intended to receive a one-time shipment of the products. The customer service representative explained that the order was entered as an ***, but the order would be cancelled, and the product could be returned for a full refund. The customer service representative explained that the refund would be processed by the company currently, but it might take 3 to 5 business days for it to be reflected in her account. The refund in the amount of $450.00 was issued by the company on August 26, 2022, and Consumer was sent a return authorization for the products.
  As the order has been cancelled, no further shipments will be made to Consumer. We sincerely regret any inconvenience that these matters have caused Consumer.

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tower Garden In March through a sister company of Juice Plus (Tower Garden) on a monthly auto payment plan. When my credit card was closed due to a fraudulent charge I called Tower Garden to provide my new number. I left a voice message and asked for someone to call to get my new credit card number. No one ever bothered to call.I didnt think about it again until I received a collection notice in my spam folder close to a month later asking for full payment. How convenient that they can ignore my call and then go for a lump payment.Collections was only able to take a full payment.As I have made one attempt to talk with Tower Garden by phone, I wish to speak with someone that actually has the ability to address this issue properly. I will not allow them to use my lost credit card and their lack of returning a phone call to force payment of the entire remaining balance.

  Business Response

  Date: 08/02/2022

  The customer purchased a Tower Garden unit in March 2022 and opted to pay for it in equal month installments; unfortunately, the installment for June 2022 was declined on June 13, 2022.  An email was sent to the customer on June 26, 2022.  After 30 days of the payment being declined, the order was moved over to the companys internal collections department on July 13, 2022.  After receiving an email from a collections representative,the customer contacted the collections department and provided updated payment information.  Pursuant to internal policy,the collections representative informed customer that in light of the missed payments, the entire balance was due and payable.  On July 18, 2022, the customer spoke with a member of the Tower Garden custom service department and explained the circumstances surrounding the decline of her card and her previous attempt to provide updated payment information.  The Tower Garden customer service representative agreed to remove the customers account from internal collections and reinstate her original monthly installment payment plan. We sincerely apologize to the customer for the inconvenience that this matter caused the customer.

  Customer Answer

  Date: 08/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Oakley *******