Complaints

This profile includes complaints for Chrysler Dodge Jeep Ram of Columbia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chrysler Dodge Jeep Ram of Columbia has 2 locations, listed below.

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  Chrysler Dodge Jeep Ram of Columbia

  106 S James Campbell Blvd Columbia, TN 38401-4324

  
• 

  Chrysler Dodge Jeep Ram of Columbia

  106 S James Campbell Blvd Columbia, TN 38401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded a 2019 challenger for 2016 jeep the jeep hasn't stopped leaking coolant since we traded and it's been brought in for repairs 4 times 4000 dollars in the latest repair which was supposed to be fixed Friday 3 1 24... now it's back in the shop still leaking coolant.

  Business Response

  Date: 03/15/2024

  We have been in contact with **************** regarding his 2016 Jeep.  **************** has agreed to purchase the engine, which is on back order and we have agreed to do the labor.  We will complete the repairs as soon as the part comes in.

   

  Thank You,

   

  ***************************

  Controller

  Columbia CDJR

   

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parts and ******************* Complaint **************** and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and filter change. Was asked if I have an appt. Was told no. Then was told I would have be work to get an oil and filter changed since I had no appt. I was told by a black service technician, that this had changed a month ago. Nowhere on your website for the express lane does it indicate by appointments only Nor do you have a sign at the building appts only. This is a very poor way to do business. I'm appalled and disgusted at the service at this location, I wasted my time, gas, and energy to find this out.

  Business Response

  Date: 01/02/2024

  Mr, ****** came into the dealership for an oil change and did not have a scheduled appointment. At that time, he was informed that we were fully scheduled for oil change appointments and was told that we would get to his vehicle after the scheduled appointments. This is a change of policy to better serve our customer's and based on their recommendations.

  We have since resolved this issue with **************** and have added additional language to our website recommending an appointment for oil changes.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2023 grand Cherokee in April, 10 minutes after leaving the lot the *** service light come on, the radio stopped working as did the heated seats. No issue called an set up an appointment. Before our appointment date the financed manager called (roughly 10 days of driving the vehicle) and said the paper work was incorrect :(error on there end) could we come an resign. We like the car so we went back spoke with him and even asked since the paperwork wasnt submitted and we were having so many issues could we get the exact same vehicle,down to the color, off the lot and change vins on paper work. He said no but if they couldnt fix it they would buy it back from us , being they already sold our trade in. Started dealing with ******* with Chrysler and they were going to issue payments back for every 30 days they had it.(that never happened) The codes finally said it was bus 1, main communication for whole car so they agreed to purchase it back due to the lemon law, but we are told we have to pay 14kbefore they will, now Chrysler is dragging there feet on that. So they ended up making us bring the loaner back an get ours back untill the buy back is complete, all the while start stop works when it wants, the radio works 10 percent of the time l, the *** has never worked (big safety concern) heat seats work when they choose to, transmission shifts to *****************. So many issues with this car it shouldnt be drove on the road an people at the dealership have agreed. Shady business and I would stay away. Ill pay the 14k but if I can stop 1 person from buying a car from there I will do it! Ready to get the surrender over with and just be done with this dealership

  Business Response

  Date: 09/15/2023

  To Whom It May ******************* letter is in response to Complaint #******** filed by ******* and ****************************  Mr. and ***************** purchased a 2023 Jeep Grand Cherokee from our dealership in April 2023.

  After the paperwork was sent to the bank, it was realized that *******'s name was misspelled, and the street address was incorrect on the contract.  We contacted the customers to come back in and re-sign.  Upon re-signing they mentioned that they were having issues with the vehicle; but since it was a new vehicle and covered under warranty, they agreed to keep the vehicle and have the repairs done. 

  The customers brought the vehicle into service 4 times. We addressed several issues but unfortunately were never able to duplicate all of the issues experienced by the customer with the vehicle. 

  As a result, the customer decided to pursue the buyback program through Chrysler. Throughout this process, at the customer's request we assisted in providing all of the information that was needed by Chrysler; and there is an appointment set with them for a potential buy-back at our dealership. 

  We are in consistent contact with the customer to offer support in this process. Fortunately, this does not happen often due to the high quality of the product. We will continue to provide support to the customer. 

  Thank you,

  ***************************

  Columbia CDJR

  Controller

   

   

   

   

   

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our car in for oil change and tire rotation to keep up with proper maintenance; it is a brand new vehicle. They charged us for the services and gave us a receipt stating they were completed. The tires are all in the same place as before and were, infact, not rotated. Not only could this damage the tread on the tire but could also pose a hazard to me, my family, and surrounding drivers if the tires were worn down. I have called the business to discuss this with a manager, they have placed me on hold for some time and then sent me to a voicemail they have yet to return my call. I want the public to be aware of the integrity of this business and the potential threat to their safety when seeking out services for vehicle maintenance. Thank you for everything you do for our communities.

  Business Response

  Date: 03/23/2023

  ************* brought his car in for service 03/02/2023. He purchased an oil change contract and he had asked for a tire rotation. Apon inspection we found his car has staggard fit wheels/tires. This means the front wheels and the rear wheels are different sizes and the wheels will not fit on the car in reverse because the wheels hit the brake calipers. He had a wheel that had previous damage and had been welded to fix a crack. That wheel was on the right front, it was on the right front after service becasue it can't be moved to the rear. I contacted ****** about this issue and explained that his tires can not  rotated from front to rear. ****** has posted on several review sights of his frustration. After I explained to him the fact that the wheels can't be moved to the rear he understood and said he planned to remove the reviews. He was questioning why nobody told him this and I agreed with him that they should have told him it couldn't be done do to staggard fit rims. At the end of that phone call I thought he was satisfied with our conversation. It looks like this BBB complaint was made prior to our conversation.

  *************************