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Business Profile

Sporting Goods Retail

Dowdlesports.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dowdlesports.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/22/2021 placed an order with ****** Sports for $92.24 order #B87974, on 1/6/22 received email saying the item was out of stock and should be back in stock **** weeks, so it was put on back order #B87974. The first of 2023, I emailed ****** Sports to cancel my order and started requesting a refund, finally on 2/27/23 the order was cancelled and giving a new number of #CRM *****. After several emails to them wanting my money back, on 4/6/23, I received an email that the money was sent to paypal new order#CRM54420. On 4/10/23 paypay sent me an email that ****** sports had cancelled the refund, ****** sports has not responded to any of my emails nor will they answer the phone. Could you please help me get my refund of $92.24 back from ****** Sports. I feel that I have been very patient with them. If you have any questions you can email me.Thank you,****

      Business Response

      Date: 05/24/2023

      We apologize for the miscommunication.  We had sent a follow-up email informing that one of the items on your order had become available.  The email asked you to confirm if you wanted to proceed with canceling the order for a full refund or have ** ship the available item and refund the item that remained on back order.  We do not show that we received a response, so the refund was left in limbo pending your response.  Based on this complaint, we are happy to issue a full refund if you will reply with the email address associated with your PayPal account.

      Customer Answer

      Date: 05/24/2023

       
      Complaint: 20097951

      I am rejecting this response because:I do not want the partial part of this order from Dowdlesports, I want a FULL REFUND of $92.24. My paypay email is **********************



      Sincerely,

      *****************

      Business Response

      Date: 05/31/2023

      We have sent the full refund today in the amount of $92.24 via PayPal as requested.

      Customer Answer

      Date: 06/05/2023

      Thank you for helping get my money back from Dowdlesports.

    • Initial Complaint

      Date:03/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knife from ****** **************** on December 24, 2022 for $168.22. I used paypal to make the purchase. My invoice number was B111034-20221224232344 and my transaction ID was *****************. I reached out via email with no response. I tried to call their number and it is just an automated message with no option to talk to anyone. I would like my money back.

      Business Response

      Date: 03/13/2023

      This order canceled when the payment authorization expired since we did not receive a reply to place the order on back order.  We had previously sent an email describing the lack of inventory on 12-30-22.  The payment authorization subsequently expired on or about January 23rd, 2023 and the order canceled.  This knife is no longer available as it was discontinued by our supplier.  It was removed from our product database in late December.  As previously stated, the payment authorization expired and we did not charge you for this order.  You will not see a charge or a credit for this attempted transaction on your account.

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Oct 2022 I purchased a pair of boots from ****** Sports for $245.42. There was no response and they do not take calls and only communicate through email (which they do not respond to). When I received my credit card statement I called and filed a claim on them for not receiving the product and unable to get ahold of them. End of November they shipped the boots only after my credit card company was contacted. On Dec 7, 2022 they received the money back on boots. On Dec 31, 2022 *********** informed me the case is closed. They received the boots back on January 13, 2022 and told me to request the money back from ***********. Since the case is closed through *********** ****** Sports is required to refund the money. They will not respond to any of my emails I have submitted on their website. Since the case was closed through *********** on Dec 31, ****** Sports is liable and responsible for returning my money. I have attached a previous claim where they stated they received the boots back and a picture of my credit card where they charged it back to my card. They stated that I need to go through the CC company, but *********** said that since the case was closed on Dec 31,2022 they are required to refund my money

      Business Response

      Date: 03/20/2023

      We do not have any record or notification from our processor that the chargeback of the original transaction was reversed.  However, the screenshot your provided showing a "purchase adjustment" for the same amount does indicate that the chargeback was reversed given the date of this adjustment.  We regret that we were not able to determine this through our internal reporting, but no mechanism exists in our reporting for chargeback reversal verification.  Based on your documentation, we have processed a refund of the original transaction in the amount of $245.42 with transaction id **********.  Most credits post to accounts within a few days, but can take up to 30 days depending on your bank or card issuer.  We apologize for the inconvenience.

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a product on 3/26/2021 (qty 500 of Hornady 143gr ELD-X bullets) . I was notified the items were on backorder and asked if I would like to keep them on order. These items were fully paid for ($246.16) while I patiently waited for delivery. During the following months, I emailed and checked status of the backorder. The email responses basically used COVID supply-chain excuses and said these were still on b/o. During the following months, I purchased identical product from other suppliers so I know the manufacturer was producing product. Every time I contacted the seller, they tell me they are still waiting for these items. However, I currently see over **** of these bullets available from another source I frequently purchase from. I would like the seller tr refund my purchase or fulfill the order as placed. The original order number is B61015. Attached files show my email history and payment confirmation.

      Business Response

      Date: 02/13/2023

      To date, none of these bullets have become available with our distributors.  We checked with our suppliers and while this is still an active product, no ETA is available from the manufacturer as of this morning.  You are welcome to cancel the order for a full refund or keep your back order active.  You can reply to this complaint with your preference and we will respond accordingly.

      Customer Answer

      Date: 02/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like the order cancelled and a full refund be issued.

      Sincerely,

      ***********************

      Customer Answer

      Date: 02/20/2023

       
      Complaint: ********

      I am rejecting this response because: I recently filed complaint number ******** and believe it may have been prematurely completed. I accepted the offer of the seller to refund my money, but they have not done so. Additionally, I emailed them directly afterwards and they do not respond. Should I file another complaint or should this be reopened?

      Sincerely,

      ***********************

      Business Response

      Date: 02/20/2023

      We have canceled the order, but were unable to automatically refund the original charge transaction due to the amount of time that has passed.  At this time, we have two options for refunding you:

      1)    We can instantly refund you through PayPal (please reply with the email address associated with your PayPal account there are not costs or fees associated with this method)
      2)    We can issue a store credit for use on any future purchase (there are not costs or fees associated with this method either)

      Please reply and let us know what you prefer.


      Customer Answer

      Date: 02/20/2023

       
      Complaint: 19393860

      I am rejecting this response because:

      If I accept this response, the business doesn't seem to follow through.  I accepted their previous offer and they neglected to issue my refund and wouldn't respond to calls or direct emails.  I would like my transaction refunded through PayPal using the original email address of ********************** this is the same email I used for the purchase.  After I receive funds, I will accept their response.

      Sincerely,

      ***********************

      Business Response

      Date: 02/24/2023

      You should be able to confirm receipt of this refund now as it was sent via PayPal as requested.

      Customer Answer

      Date: 02/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.  After months of pursuing reimbursement, I finally received payment today.  Thanks for your help with this.

      Sincerely,

      ***********************
      3529 *************************
      ***********, ** 85142

    • Initial Complaint

      Date:01/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of boots on Oct 13, and was unable to contact them to check status of my order. When I received my credit card statement and disputed the charge. Only after that did they ship the boots. I received an email stating my order would ship soon, and I replied to cancel the order. They shipped the order anyways. I contacted them through email (only option) to get a return authorization. I shipped the order back and they received on Jan 13, 2023. As of today I still have not received a refund, contacted them twice on their website. They will not reply to my request for my refund. Tracking #********************** ****

      Business Response

      Date: 01/27/2023

      We did receive your return.  However, since you had filed a chargeback with your card issuer on the original charge transaction, we cannot take any further action on the charge transaction or refund it.  Please check with your card issuer regarding the status of your chargeback as your card issuer should be crediting you for this purchase through the chargeback process.

      Customer Answer

      Date: 01/27/2023

       
      Complaint: 18896566

      I am rejecting this response because: It was charged back to my card on Dec 7, 2022

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** Schools (*******************************) ordered basketballs and nets on 10/31. We received the boys basketballs but not the girls basketballs nor the nets. We have tried multiple times to reach out to ****** and have received no response nor can we reach them by phone. Our complaint seems similar in nature to other complaints against ******. Extremely POOR service.

      Business Response

      Date: 01/17/2023

      After reviewing this order #B108231, we did find that all items on the order did not ship due to supply issues.  ************ women's basketballs were processed to be shipped direct from Rawlings, but they apparently never shipped.  We apologize for the oversight.  We did attempt to refund these, but our customer service rep mistakenly only refunded one of the basketballs at $74.99.

      Also, it appears you did receive the Champion basketball nets as you actually provided a copy of the packing slip that was received with the nets.  We also have *** tracking number 1Z0560490340901995 which confirms delivery on November 2, 2022.

      At this time, we owe you a refund for two women's basketballs at $74.99 each for a total amount owed of  $149.98.  We will need to send this refund amount by check or PayPal.  Please respond to this message and let us know what you prefer.  If refunding to a PayPal account, please reply with the email address associated with your PayPal account.  If refunding by check, please reply with how the check should be made out and to what address it should be sent.

      Customer Answer

      Date: 01/17/2023

       
      Complaint: 18807026

      I am rejecting this response because:

      My Apologies.  The nets were received, but the boys basketballs were not.  For purposes of this complaint, our accounts coordinator mistakenly marked that we had received 6 boys basketballs rather than 6 nets. Per the packing slip we did get the nets but no basketballs. Therefore, we should be refunded for the girls and the boys basketballs for a total product refund of $674.91 plus applicable shipping that was charged for the 9 basketballs. I do see $74.99 as a pending credit to our card today.   I am not certain why you cannot credit the remaining amount back to our card, other vendors do it just fine in multiple transactions. We do not utilize PayPal and I am not comfortable waiting on a check and hoping it clears at this point.

      Sincerely,

      *************************

      Business Response

      Date: 02/09/2023

      After researching your complaint, we agree that you only received the nets.  Based on your previous communication regarding the basketballs, we attempted to credit you for the boys' basketballs, but our rep made a mistake and only issued the refund for one basketball.  Due to system limitations, transactions are locked after a credit is issued and no further charges or credits can be applied to the original transactions. We have determined that we owe you $634.69 as there has already been the erroneous credit issued in the amount of $74.99.  The only way we can refund you at this point is to mail you a check for the amount owed.  If you will reply with the address where you would like us to mail the refund check, we will send it immediately.

      Customer Answer

      Date: 02/09/2023

       
      Complaint: 18807026

      I am rejecting this response because:

      Once payment has been received we will flag this complaint as resolved.

      We accept your refund amount assuming that shipping was prorated for the shipping of the basketball nets.  Refund check should be mailed to:

      ********************** *********** District

      Attn: *************************, Treasurer/CFO

      306 Highland Avenue

      **********************, **** 43160


      Sincerely,

      *************************

      Business Response

      Date: 02/14/2023

      Check #**** was mailed today in the amount of $634.69, which did include reduced shipping for the smaller fulfillment.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shoulder brace for my son on 09/15/2022 for sports. The company site gave no indication the brace was not in stock. The company said the brace was on back order via email. I paid ***** via a Mastercard. I have reached out to the company via email a number of different times, since their number is no longer receiving calls. I cannot get any feedback or response. I simply want a refund at this point from these criminals. *********************

      Business Response

      Date: 01/09/2023

      We have canceled your order and full refund it in the amount of $49.70.  Please let us know if you have any further concerns.

      Customer Answer

      Date: 01/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online from ****** ***************** on 11/23/2022. It's order number B109341 for a total of $36.85. This is a desk caddy football helmet I was hoping to have for a Christmas Present. I have yet to receive this order and did not receive a reply to my email following up on my order. I'm not sure if this company is legit or not, but I would like an answer to my previous order.Thanks

      Business Response

      Date: 02/07/2023

      This order canceled when the payment authorization expired since we did not receive a reply to place the order on back order.  A cancellation email was sent by our system, but may have been filtered by junk or spam mail.  We did not charge you for this order.  Your card issuer or bank may have placed a pending authorization on your account for this attempted order.  That authorization would have expired and would have been removed by your card issuer approximately 10 to 30 days after the original attempted transaction.

      Customer Answer

      Date: 02/10/2023

       
      Complaint: 18675548

      I am rejecting this response because: I never received an email in my inbox or junk folder regarding the cancellation.  My issue is your website showed my order was in stock.  That's why I placed my order.  It clearly wasn't in stock at the time.  I visited your website recently and it again shows this product is in stock.  I feel this is misleading the public.     

      Sincerely,

      *********************

      Business Response

      Date: 02/14/2023

      We regret that you did not receive our system's previous email describing the back order.  Our online catalog is static and not linked to a live inventory.  Just to confirm, this order did cancel when the payment authorization expired and you were not charged.

    • Initial Complaint

      Date:12/23/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the email message I received in my order confirmation:Also, due to material and labor shortages, port congestion and depleted manufacturer inventories, we are experiencing significant delays in all areas of the business. We are doing everything we can to maintain some degree of service during these challenging times.Due to the overwhelming number of calls, orders, inquiries for status and deliveries, we have suspended customer service by phone. Also, emails and orders may have a delayed response and/or processing time. We apologize for any inconvenience this causes. Your continued patience through this process is greatly appreciated. The item I ordered was shown in stock however had I known the issues this business is having providing customers orders prior to placing my order I wouldnt have ordered from them. Ive sent messages requesting order status both email and through their site without a reply. As such Im looking for them to either just supply the item I ordered or cancel and refund payment

      Business Response

      Date: 12/24/2022

      Our system previously emailed you a status update on your order describing the order as being back ordered from our suppliers for an estimated **** weeks. This email asked you to reply and let us know if you want to place the order on back order or cancel the order due to the back order.  We have resent the email today. You can reply to that email or this complaint with your response.

      Customer Answer

      Date: 12/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as order is cancelled and refunded as requested in email from seller

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items on 11/26/2022.I havent heard a word form this company. No emails, nothing. I guess they are scammers. I spent $131 dollars here. Not sure how these people have a business with these practices. If they cannot fill orders they need to be shut down. I demand my order be shipped or my money back at least before the new year.

      Business Response

      Date: 12/24/2022

      Our system previously emailed you a status update on your order on 11-28-22 describing both items on the order as being back ordered from our suppliers for an estimated **** weeks. This email asked you to reply and let us know if you want to place the order on back order or cancel the order due to the back order. You can reply to this complaint with your response.  Also, we have not captured the payment authorization so you have not yet been charged for this order.  However, your card issuer or bank likely would have placed a pending charge on your account.

      Customer Answer

      Date: 12/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Dowdlesports.com is NOT a BBB Accredited Business.

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