Complaints

This profile includes complaints for Nissan North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nissan North America, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nissan North America, Inc.

  One Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  1 Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  1 Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  330 W Victoria St Gardena, CA 90248-3527

• 

  Nissan North America, Inc.

  18501 South Figueroa Street Gardena, CA 90248-4500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2005 Nissan Maxima towed to **** Nissan in *************** on May 6th 2025. About 3 weeks early I have spoken to the service advisor named ****. I told him I needed my ECU programmed, and he informed me it would be around $280. I spoke with **** earlier this week and he had told me he had been trying to get in touch with me, but yet I had received no voicemails. He informed me that whoever was working on the car, did not want to program the computer, because they thought I was piecing together a car. I find that statement very disrespectful and unprofessional.I called the dealership three times twice when I called I asked for the general manager, I was transferred to a voicemail with no identification that just said the person was not there leave a message. I called twice and left two voicemail messages, and no one ever called me back. I spoke with a salesperson on Wednesday of this week, and he informed me he was going to speak to a manager named *****, and that ***** would call me back. Again no call backs from the dealership. I was supposed to start a new job last week, but due to the fact that my car was not repaired, the company had to let me go. I have had five mechanics and three locksmiths, tried to program my ECU. No one was successful. The fact that my glove compartment has already been taken apart, because of mechanics previously working on my car, the last mechanic never put the apartment back together. So the glove compartment is sitting in the backseat of the car. All I want to do is get my car ECU repaired, so I as a senior on social security can go back to work. I'm not happy with the customer service I received from the dealership.

  Business Response

  Date: 06/25/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******* concerns with his 2005 Maxima. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. ***** contacted Consumer Affairs on June 13, 2025, to request assistance with a dealer service complaint to help repair his vehicle at ******* miles. The Regional Specialist documented Mr. ******* concerns and reached out to **** Nissan to have the dealer contact Mr. ****** If Mr. ***** has not received a call from the dealership, he can either discuss the concern with the dealership personally, go to another dealer for a second opinion to assist with resolving the vehicle repairs or contact Consumer Affairs to assist with reaching a Nissan dealer.

  Should Mr. ***** have any additional questions, he is welcome to contact his Specialist and reference his case number ******** at that time.
  
  Thank you.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Nissan armada was brought to ****** collision center for some body work on April *******. It was then sent to Nissan of ****** on April 29, 2025. It has been there ever since. Throughout this whole process I have been lied to by both Nissan of ****** and the collision center. I have been left without a car because insurance only paid for 60 days which shouldve been more than enough time to fix the car. I was lied to by the shop manager who stated that Nissan Corporate could be the only ones to issue a loaner. Nissan corporate stated that the dealership is the one to issue a loaner not them. Sure they can reimburse for a rental but I have to put $500 up front and may or may not get a check for reimbursement in several business days. I havent had a car in 9 weeks and that doesnt seem to concern anyone. The last issue is that it was suggested that I drive the car off the lot with crucial safety features not fixed. That not only puts my life at risk but everyone else on the roads life at risk also. Its disheartening to know that the service manager would rather risk my life that do what is right. ****, your service manager also has not returned a single phone call that I have left them. I am reaching out for a solution because I have done all I can do. This is not an ethical business practice and its a nightmare. Nissan of North America is involved because the wrong part has been sent to the dealership 3 times. Now Im being told its on back order. I will never, ever buy another Nissan. The customer service has been awful!

  Business Response

  Date: 06/24/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******* concerns with her 2021 Armada. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ****** contacted Consumer Affairs on June 9, 2025, to request assistance with the Lane Assist Camera which is on backorder at ****** miles and the inability to reach the Regional Specialist. The Regional Specialist will contact Ms. ****** on June 24, 2025 to discuss the concern. The Specialist has been working diligently with a Nissan Parts Coordinator to provide and estimated time of arrival. 
  
  Should Ms. ****** have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Nissan Murano in July of 2015, from what is now Flow Nissan of ****************The vehicle was purchased for my wife, who passed away in July of 2016. She became very sick with cancer shortly after we purchased the vehicle. This vehicle has been serviced by the nissan dealer on oil changes and transmission services. They have all the records. The vehicle has been driven monthly but is in brand new condition. The vehicle had ****** miles on it when we drove it to ******* ******* on May 23rd. When coming back from *******, the transmission stopped pulling. We limped it back to North ******** and took it to Flow Nissan on June 6th of 2025, when the vehicle has ****** miles on it. The nissan service **** told me the transmission is failing and told me it would be $7800.00 to repair it. They gave me the number to Nissan of North America. The advisor here told me to file under a class action lawsuit about the *** transmission. The only way I can file under this is if I pay for the repairs upfront and then they will POSSIBLY reimburse me some of it. I do not have the money to repair it upfront. I know the vehicle is beyond the date of the warranty but this is totally unacceptable for a vehicle having ****** miles on it and is in immaculate condition with all the service records. I think they should either pay for this issue or buy the vehicle back from me at the current value of it.

  Business Response

  Date: 06/23/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ********* concerns with his 2015 Murano. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. ******* contacted Consumer Affairs on June 9, 2025, to request financial assistance with the Continuously Variable Transmission (***)replacement at ****** miles. As the five years / ****** miles Limited Powertrain Warranty had lapsed by 60 months. NNA advised Mr. ******* that we are not in a position to assist with the repairs.
  
  We recommend that Mr. ******* review the terms of the pending class action lawsuit, **************************************, in order to submit a claim for possible reimbursement. Unfortunately, there is no warranty extension, campaign, or recall on Mr. ********* vehicle that would provide additional warranty coverage for the *** replacement at the time and we regret we are not in a position to offer financial assistance at this time.
  
  Should Mr. ******* have any additional questions, he is welcome to contact his Specialist and reference his case number Case Number ******** at that time.
  
  Thank you.
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2021 Platinum Nissan Rogue that has had multiple leak problems. It was put in the shop (****** Nissan in *******) in 11/15/21 (1st time) for a leak on both sides down the A frame pillars. They cleaned the water and said parts had to come in for the clips as there was a service advisory. I took back in Jan 2022 for the fix.Then, on 1/25/22 (2nd time), there were stains again and I took back in. I believe they just cleaned it thinking it was leftover stains Then, on 2/18/22 (3rd time), I noticed more stains on the passenger side and took back in. He just said it was residual and he cleaned it himself with special cleaner he had. I don't believe it was since leaked later. On 3/04/25 (4th time major), there was a major leak on passenger side so I took back to ******. It leaked all over headliner, passenger visor, down to seat and floorboard. They said roof rail clips weren't fixed correctly so redid it and sealed it better. Picked up 3/11 and still stains that ***** (mgr) tried to clean and he told me to bring back. Also noticed a small hole under visor that wasn't there before. Also, cord was stuck in middle compartment from another fix they did On 04/25/25, back in shop for headliner and checked for small leak from visor to see if new or residual. Replaced visor, headliner and said no mold or leaks. They thought residual but may not have been since leaked later.On 06/11/25 (5th time or maybe 6th time), yesterday I took it back in as same type of leak started on passenger side from under the visor and spread fast and dripped to seat while I was driving in rain. Also, an A frame leak on passenger side and is on the new headliner replaced 5 weeks ago and down the column so definitely a new leak. I've owned top of the line Altima, ****** and now Rogue. But, this is an inconvenience and disruption to daily life. Also, mold could be a factor. Others have the same leaks multiple times so Nissan has to do better by their customers.

  Business Response

  Date: 06/24/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******** concerns with her 2021 Rogue. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ****** has reopened a case with Consumer Affairs on June 23, 2025, to request assistance with a continued water leak. The Regional Specialist attempted to contact Ms. ****** on June 24, 2025 with no response. We recommend Ms. ****** follow up with her Specialist to address her concern for further resolution. 
  
  Should Ms. ****** have any additional questions, she is welcome to contact her Specialist and reference his case number ******** at that time.
  
  Thank you.
  

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23461148
  
  I am rejecting this response because Nissan didn't even ask for pictures or further information from me.   They just said the dealership fixed it and wait and see if it happens again then call them. I was dismissed by two different people with the same spiel.  So I have to hope it doesn't leak anymore and hope there is no mold in my car. Also, since I'm not under warranty and Nissan didn't recall it, it doesn't qualify for a buyback according to them.  So,  I just have to drive a defective car and hope it doesn't leak for the 7th time.    I can trade it but I know I'm going to get less due to water damage and that's if anyone will take the chance.   

  Nissan is not doing right by its customers.  I have a couple of calls in to civil attorneys to determine my next step.  I should not have to keep taking off work,  spending time at the dealership, and living with rental cars where I am limited in what I can do.   I am the caretaker for my Father and having to cancel appointments since my car is in the shop.  It's very concerning how little they care for their loyal customers.  It's even more sad that so many others have the same type of issues and, since no recall, we are at their mercy or just have to trade 

   

  Very disappointed customer ,
  
  ***** ******

  Business Response

  Date: 07/11/2025

  Thank you for bringing Ms. ******** latest response to our attention.
  
  We truly apologize Ms. ****** is dissatisfied with the way the case was reviewed and resolved. Unfortunately, there are no concerns for Ms. ******** vehicle as repairs were completed by the dealership. However, if there is another leak then the vehicle should be taken back to a Nissan dealer and for Ms. ****** to contact her Regional Specialist as NNA has internal teams to assist the dealer with a diagnosis if needed. 
  
  We urge Ms. ****** to work with her Specialist if the concern occurs again.

  
  Thank you.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan sells vehicles with defective CVT transmissions that fail far below the industry standard of ******* miles, exposing customers to financial hardship and safety risks. My transmission failed at ****** miles, just ***** miles past the extended coverage from a class action settlement I was never informed about. Nissans failure to notify me about this settlement is deceptive and denied me the opportunity to address a known defect tied to litigation.Nissans warranty policies worsen the issue. New vehicles come with only a 5-year/60,000-mile warranty, while certified used cars receive up to ******* miles of coverage. Penalizing customers who purchase new cars, the very people making the largest investment, is both unfair and illogical. This disparity highlights Nissan's awareness of their product's shortcomings and their prioritization of profit over ********************* in a rural area, the nearest Nissan service center is over 45 minutes away, making routine dealership visits challenging, particularly during COVID when restrictions further limited accessibility. Despite the circumstances, Nissan Consumer Affairs dismissed my case completely. They cited expired mileage and my inability to meet impractical service expectations as reasons for denial, refusing to offer any assistance or acknowledgment of their responsibility for a defective product.Even worse, Nissan capitalizes on this issue, choosing not to issue recalls or adequately notify affected owners while promoting extended warranties as a revenue stream. This negligent approach prioritizes corporate greed over consumer safety and loyalty. How many more customers must endure financial loss and safety concerns before Nissan acts?I would like proper notification for all impacted consumers, and fair compensation for those already harmed. Nissan must prioritize safety and integrity over profit before they permanently damage their customers trust and their brands reputation.

  Business Response

  Date: 06/23/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review *** ****** concerns with her 2018 Rogue. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows *** **** contacted Consumer Affairs on May 30, 2025, to request financial assistance with the Continuously Variable Transmission (***)replacement at ****** miles. As the five years / ****** miles Limited Powertrain Warranty had lapsed by 22 months/32,645 miles, NNA advised *** **** that we are not in a position to assist with the repairs.
  
  We apologize for the level of disappointment that *** **** has with the decision that has been made and understand she is requesting additional information about other consumer's vehicles. Unfortunately, there is no warranty extension, campaign, or recall on *** ****** vehicle that would provide additional warranty coverage for the *** replacement nor will Nissan meet her request to provide additional consumer information. Each case is handled on a case by case basis and we regret we are not in a position to offer financial assistance at this time for *** ****. 
  
  Should *** **** have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.
  

  Customer Answer

  Date: 07/03/2025

  I apologize for not seeing your prior request. Nissan has made no efforts to contact me at all, and any contact I have had with their customer service team prior to this complaint has been unhelpful and downright rude. Please do not close this case in their favor. I just had to pay $5500 out of pocket, to replace a transmission that was faulty and Nissan knowingly continues to sell but will not stand behind their product.  It is a calculated and vile practice to prey on consumers in this way and everyone should steer clear of this brand.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint regarding my 2022 Nissan Pathfinder, which continues to show abnormal transmission behavior during deceleration, despite three service appointments at an authorized Nissan dealership.The vehicle often feels like its surging or lurching just before coming to a stop, as if the transmission is downshifting harshly. This feels unsafe, particularly in traffic or near **************** September 2024, I contacted Nissan Consumer Affairs (File No. CA51757916) and was issued an extended powertrain warranty. Since then, the dealership has only performed a throttle position sensor relearn. They found no diagnostic trouble codes or software updates, but the issue *********** ~****** miles, I paid out of pocket for a transmission fluid replacement that made no difference. The vehicle now has ~****** miles and the same symptoms.Research and owner reports point to a needed TCM adaptive reset and relearn drive cycle (via CONSULT III Plus). This has not been done according to service notes.Resolution Requested:Confirmation this issue remains unresolved Performance of a TCM reset and relearn Referral to a field engineer if needed Coverage under the extended powertrain warranty Im seeking help from the BBB to ensure Nissan takes appropriate action to resolve what now feels like a potential safety issue.

  Business Response

  Date: 06/22/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review the concerns related to the Continuously Variable Transmission (CVT) in Mr. *********** 2022 Pathfinder.
  
  A review of our records indicates that Mr. ********** has not contacted Consumer Affairs regarding this matter since December 2024. We would be happy to conduct a thorough review; however, assistance is not guaranteed and is made on a case-by-case basis.
  
  We encourage Mr. ********** to initiate a case by calling Consumer Affairs at ************** (Option 7) with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been going in the dealership a lot regarding this car since Ive purchase the car but ongoing since 08/2023 On 10/09 I was charged ****** to get diagnosed test done on car After diagnosed Service informed me to get electrical intake valve and EMC Unit, EMC Bracket and Audio unit replaced from Nissan Service In ********************, Dealership quoted me close to $5,561 to all this electrical work fixed, General Manager King in ******************** , called the police on me at his dealership yesterday ,after I tried to explain this to him. He only offered me to call customer service and $500 off I am Army Veteran who pays her car payment on time every month which is a $534.00 a month these people are very , unprofessional, inconsiderate and rude , my radio has not work since 08/2023, due to electrical and wiring issues EMC Unit EMC Bracket ,I purchase the car in 07/27/2023, my payoff balance is $22,000 please HELP car battery is draining almost everyday because of these electrical issues every six months Im replacing battery due to electrical issues, have to take portable battery jump in my car just to in case car shuts down.**********

  Business Response

  Date: 06/20/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ***** concerns with her 2021 Kicks. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ***** contacted Consumer Affairs on June 11, 2025, to express concerns with her Nissan dealership and multiple concerns at ******* miles. The case was documented with her complaint with the dealership, however if she is requested a review for assistance, we recommend she take the vehicle to a local Nissan Dealership for a current diagnosis and call Consumer Affairs to request a review.
  
  Thank you.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the current owner of a ******** Nissan Altima, a model range known for a headlight delamination defect. This issue causes the reflective coating inside the headlamp to degrade, severely reducing light output. Its a major safety risk for drivers, other motorists, and pedestriansespecially at night.A class action lawsuit acknowledged this and led to a limited repair program. However, Ilike many othersonly discovered the issue after that window had closed. As a second owner, I reached out to Nissan requesting a goodwill repair, which they define as a discretionary repair for issues outside normal coverage.Nissan declined. I was told by ***** on the executive team that goodwill repairs are more likely if theres a history of maintenance at a Nissan dealership. In other words, if the previous owner spent money at a dealership, Nissan would be more willing to repair a known factory defect.This policy is unfair. Routine maintenance should have no bearing on a companys responsibility to fix a well-documented safety defect. That logic leaves many current ownerswho had no control over previous maintenance decisionswithout support.Over 1.5 million affected Altimas are still on U.S. roads, many now in the hands of second or third owners. These drivers may be unaware of the issue or unable to afford repairs for something that should never have occurred in the first ******** asking Nissan to re-open the repair program or evaluate on a case-by case basis, considering fairness and safety. This could be offered to anyone who purchased the car after the repair window. Until then, Iand many othersare left to drive with dangerously dim headlights, putting ourselves, our passengers, and the general public at unnecessary risk.This is about more than customer service. Its about corporate responsibility and public safety.

  Business Response

  Date: 06/24/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms.******* concern with her 2015 Altima. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows that both Mr. ****** and Mr. ******* daughter contacted Nissan Consumer Affairs in May and June 2025, to request financial assistance for the replacement headlamps at approximately ******* miles. On June 9, 2025, a representative informed Mr.******* daughter that Nissan was unable to assist with the headlamps repair,as the vehicle was beyond the three-year/36,000 miles Basic Warranty, as well as the Headlamp warranty extension, which expired on November 15, 2020. On June 10, 2025, an Executive Specialist had a conversation with Ms. ****** and reiterated that Nissan is unable to provide assistance for the Headlamp repair.
  
  Regrettably, there are no warranty extensions, campaigns, or recalls applicable to Ms. ******* vehicle that would extend coverage for the Headlamp replacement. Nissans position remains unchanged, and we are unable to offer financial assistance.
  
  We understand that this may not be the response Ms. ****** was hoping for; however, we hope she understands our position. Should Ms. ****** have any additional questions regarding our decision, we encourage her to contact her specialist directly and reference case number ********. Alternatively, Ms. ****** may visit ***************************** for more detailed information.
  
  Thank you.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23450190
  
  I am rejecting this response because:
  

  This continues to be a public safety issue caused by manufacturing not the consumer. The original settlement did not account for cars being sold after the repair window where second or third owners have no control over the actions of previous owners and are left with what Nissan clearly accepted as a hazard. This ***** negligence to not stand by their product is why I'm loudly telling everyone not to buy Nissans if Nissan wont address this. Additionally, it is appauling to say that if the previous owner has spent money at the dealer for service then Nissan is more likely to consider a good will repair. That should be a banned practice. It is a complete contradiction to "good will" and absolute abuse. I understand Nissan already took action but that action was insuficient for the still likely million cars affected that are still on the road putting people in danger because Nissan doesn't want to take responsibility and  pay up. 

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 07/07/2025

  Thank you for bringing Ms. ******** latest response to our attention.

  While we understand Ms. ******** dissatisfaction, Nissan must reaffirm our prior decision. Please be informed that we are not in the position to assist with the expenses related to the replacement of the Headlamps. If Ms. ****** has any additional comments and questions regarding this matter, we suggest that she contact her Executive Specialist directly and reference her case number 54952633.

  Thank you.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE:Business Name: Nissan North America Nature of Complaint: Denial of 100% of Transmission Replacement Coverage for Known Defect (CVT Failure)Case #: ******** Complaint:I am writing to formally file a complaint against Nissan North America regarding their denial to cover the full cost of a known CVT transmission defect in my recently purchased 2016 Nissan Altima.On April 15, 2025, I purchased the vehicle (with under ****** miles) from a local dealership for $15,641 total. Just 1.5 months later, I was told the transmission needed to be fully replaceda serious and expensive issue. Upon further investigation, I learned that Nissan has had long-standing issues with CVT transmissions in this model and previously issued an extended warranty to address them.When I contacted Nissan to file a claim (Case #********), they denied it solely on the grounds that the warranty period had expiredeven though:I was not the vehicle owner during the original warranty coverage.The defect had not manifested until now.The cause of the failure is directly related to the ********** flaw Nissan is already aware of.This denial shows no accountability from Nissan and leaves consumers like me financially burdened by their known manufacturing issues. Transmission failure at only ****** miles is unacceptable.I respectfully request that Nissan reverse its decision and cover 100% of the cost to replace the transmission. This situation is not simply wear and tearit is a known defect that should be fully addressed by the manufacturer.Sincerely,***** ******* ************

  Business Response

  Date: 06/18/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******** concerns with her 2016 Altima. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ******* contacted Consumer Affairs on June 2, 2025, to request financial assistance with the Continuously Variable Transmission (***)replacement at ****** miles. As the five years / ****** miles Limited Powertrain Warranty and beyond the *** extension by ********************************************** ******* that we are not in a position to assist with the repairs.
  
  As a gesture of customer satisfaction, ********************** extended the *** warranty on some vehicles. Unfortunately, there is no warranty extension, campaign, or recall on Ms. ******* vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should Ms. ******* have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23441903
  
  I am rejecting this response because:
  

  As a business, Nissan is aware of Their faulty CVTs. It is not acceptable to place an "expiration date" on when they will take accountability and assist customers who fall victim to the transmission going at only ******. It is as if the customer is punished for the transmission not failing sooner. Faulty is faulty. It is a faulty design and Nissan is aware of this. It would be different if this was just a general part that wore down over time and needed to be replaced. However, that is not the case. The car was actually manufactured with this defect. Nissan was so aware of the defect that They created the extended warranty! As I mentioned before, we are being denied because it's passed the warranty date. That is absurd! If there is not a recall, Nissan should at least address each customer who falls victim to this. You spend your hard earned money on something you believe is made well. Only to find out that it knowingly is defected and have the company basically spit in your face and take no accountability. I do not understand how this can properly be accepted for a business to do. Nissan should be covering the full cost of these repairs! 

  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/03/2025

  Thank you for bringing Ms. ******** latest response to our attention.
  
  We understand Ms. ******* disappointed with the decision. However the case was reviewed thoroughly and the decision remains unchanged. 
  

  Should Ms. ******* have any questions, she is welcome to contact her specialist directly.
  
  Thank you.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23441903
  
  We are rejecting this response because this is not good business. We have been wronged.

  1. You are manufacturing a vehicle with a KNOWN defected transmission. 

  2.. There was a class action suit filed against you due to this defect; in which your company created an extended warranty as opposed to doing the safe and professional action and issuing a recall.

  3. An extended warranty does not fix the underlying problem of the car being manufactured with a faulty transmission. 

  4. If the defected transmission malfunctions after the warranty expires, Nissan should still cover those expenses. It is not the fault of the owner, The problem still lies in the fact that the transmission is defected. There is not timeline on a defect. If someone builds a house knowingly using poor materials on the foundation. Whether the house foundation collapses as a result of the poor foundation in year 1 or year ***** does not change the fact that the foundation was poor. In this case, the foundation is knowingly poor by Nissan. 

  5. It is bad business to not be accountable for the parts you use to manufacture and sell to consumers. It is not just financially unfair to your consumers, but also unsafe. When a transmission fails, a person is suddenly unable to accelerate and keep up with the flow of traffic. What is Nissan planning to do? Wait until someone is one a highway, suddenly slows down and can't accelerate, which leads to getting rear ended by a mac truck, and everyone in the car from infant to senior. citizen dying? 

  To the BBB administration I ask what is the next step if the company is refusing to take accountability? This is horrible business!

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/15/2025

  Thank you for sharing Ms. ******* continued feedback.

  We sincerely understand her frustration and appreciate her persistence in seeking a resolution. Please be assured the case has been thoroughly reviewed, and at this time, the decision remains unchanged.

  If Ms. ******* has any further questions or would like to discuss the matter in more detail, she is encouraged to contact her Regional Specialist directly.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Nissan Leaf on February 7, 2022, based heavily on Nissans advertising, which emphasized long-term cost savings, reliability, and reduced maintenance compared to gas-powered vehicles. Nissan promoted the Leafs 215+ mile range, electric efficiency, and lower ownership costs. Unfortunately, my experience has been the opposite.Since purchase, the car has suffered multiple major failures including two high-voltage battery issues within ****** miles of each other. The first failure occurred in August 2023 at around ****** miles and was covered under warranty. However, in April 2024 at ******* miles, the same battery failure happened again. I took the vehicle to ****************** Nissan and paid $214 for diagnosis. The technician confirmed the same issue had returned but Nissan refused to offer assistance this time, citing that the car is now out of warranty.This battery powers the vehicle and is the most critical component of an electric car. I am now left with a severely degraded vehicle that can only manage around 100 miles on a full charge far below the advertised 215+ miles. Additionally, the dashboard battery health meter still shows full, indicating that the system itself isnt accurately detecting serious battery problems. This misrepresents the vehicles condition and undermines the diagnostic ********** total, Ive had to spend over $3,000 to repair my backup vehicle just to have reliable transportation. Nissan has repeatedly refused to offer any goodwill or resolution despite my extensive efforts, including:A service request and goodwill repair request at ****************** Nissan (April 2024)A formal Consumer Affairs complaint (May 2024)A demand letter from my attorney (June 2024)A lemon law inquiry through Nissans internal process (MarchApril 2025)All were denied with no help offered.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************** concerns on his 2022 LEAF. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our record indicates that Mr. ****** contacted Nissan Consumer Affairs on May 20, 2024, to request out of warranty financial assistance for the battery repair. On May 20, 2024 and May 28, 2024, a Consumer Affairs Specialist informed Mr. ****** that Nissan North America is not in a position to offer any Goodwill towards the recommended battery repair. On June 17, 2024 and April 14, 2025, a Consumer Affairs Specialist informed Mr. ****** that Nissan North America is not in a position to repurchase or replace the vehicle.With reference to Mr. ******** desired resolution, Nissan's decision remains unchanged at this time.
  
  Should Mr. ****** have any further questions or concerns he is welcome to contact his er Specialist directly and reference his case number 54992950.
  
  Thank you

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23437185
  
  Thank you for replying. Unfortunately, Nissans summary omits the crux of my complaint:
  1. Repeat failure of the high-voltage traction battery first at ****** mi (repaired under warranty, 08/15/2023), then at ******* mi (diagnosed 04/15/2024).
  2. Vehicles battery-health meter still displays 100 %, masking degradation and undermining Nissans position that this is normal end-of-life wear.
  3. Nissan advertising promised a 215-mile range and lower lifetime costs; I now receive ~100 miles on a full charge and have incurred > $3,000 in secondary expenses for alternative transportation.
  4. I have exhausted every internal channel before filing here with the BBB. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/26/2025

  Thank you for bringing Mr. ******** latest response to our attention.
  
  We apologize for Mr. ******** dissatisfaction with the resolution. The decision remains the same. 
  
  If Mr. ****** has any additional questions, he is welcome to contact his Specialist or his local Nissan dealership to discuss the concerns with the vehicle and reference his case number ******** at that time.

  Thank you.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23437185
  
  I am rejecting this response because Nissan has once again failed to address the actual issue the repeat failure of the high-voltage battery within ****** miles of the prior warranty-covered failure, and their refusal to provide any goodwill or resolution despite confirmation from their own dealership that the issue has returned.
  The vehicles dashboard battery health meter continues to display 100%, despite the car suffering significant range loss (down to ~100 miles from the advertised 215+), which undermines Nissans claim that this is simply due to normal wear. The diagnostic system itself appears faulty or misleading.
  I have made every effort to resolve this matter amicably. 
  This was a good faith attempt to avoid escalation. As Nissan has chosen not to assist, I will now prepare to file for formal AAA arbitration.
  
  Sincerely,
  
  ******* ******