Complaints

This profile includes complaints for Nissan North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nissan North America, Inc.

  One Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan North America, Inc.

  PO Box 685003 Franklin, TN 37068-5003

  
• 

  Nissan North America, Inc.

  18501 S Figueroa St Gardena, CA 90248-4504

• 

  Nissan North America, Inc.

  Farmington Hills, MI 48331-5605

• 

  Nissan North America, Inc.

  PO Box 191 Gardena, CA 90248-0191

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car Nissan rogue 2023 brand new in April of 2024. On May 20, 2025 the sunroof glass on my Nissan Rogue 2023 exploded as I was driving on a highway which I believe was due to defective product. At first I thought one of tires exploded but when I stopped and looked around it wasn't' t any of my tires and there was no object involved. I did my research and it appears that it is a known issue and Nissan should take corrective measure to resolve the issue. After I reported the incident to my insurance company the same day, I also reported it to Nissan North America hoping they will take care of it. I provided all the documents they asked including description of the incident as well as invoices. Over a couple weeks I talked with a couple of individuals from Nissan consumer affairs North America and stated to them that I want them to reimburse me the one thousand dollars insurance deductible I had to pay from my pocket. They said they were going to look into it and get back to me. They got back to me on June 6, 2025 and said that they won't reimburse me because it is outside of the covered time.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******* concerns with his 2023 Rogue. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. ***** contacted Consumer Affairs on May 21, 2025, to request reimbursement for a sunroof repair at ****** miles. As the three years /****** miles Limited Basic Warranty had lapsed by ***** miles and there is not enough evidence to support whether or not the sunroof shattered by itself, NNA advised Mr. ***** on June 6th that we are not in a position to reimburse his deductible for the repair.
  
  Should Mr. ***** have any additional questions, he is welcome to contact his Specialist and reference his case number ******** at that time.
  
  Thank you.
  

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23436470
  
  I am rejecting this response because: 

  It doesn't address the issue to my satisfaction. Selling a defective product and not taking corrective measure to resolve it isn't a fair trade practice. And, through my research, I have confirmed that the issue is known and Nissan is just trying to avoid responsibility. If Nissan is selling a sunroof glass that only lasts about year, then there is a big problem with their products and it is worth taking a look into it. There was no object involved and it happened in the middle of a highway with very few traffic around me. I really hope that Nissan act in good faith in resolving this matter. 
  
  Sincerely,
  
  Fthawi H Aemro

  Business Response

  Date: 06/26/2025

  Thank you for bringing Mr. ******* latest response to our attention.
  
  We apologize Mr. ***** is dissatisfied with the decision. However, the case has been thoroughly reviewed and the decision remains unchanged. 
  
  Should Mr. ***** have any questions, he is welcome to contact his Regional Specialist and reference case number 54869553. 
  
  Thank you.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23436470
  
  I am rejecting this response because:

  That's a cheat. This would be my last Nissan vehicle ever after sticking to their vehicles for years. 
  
  Sincerely,
  
  Fthawi H Aemro

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paint is peeling off the entire truck

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ********** paint concerns on his 2018 Frontier. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
   A review of our record indicates that Mr. ******** contacted Nissan Consumer Affairs on April 29,  2024, to request out of warranty financial assistance for the paint concerns. On April 29, 2024, a Consumer Affairs Specialist informed Mr. ******** that Nissan North America is not in a position to offer any Goodwill towards the recommended paint repairs. The Limited Basic Warranty expired February 21, 2024, or ****** miles, whichever came first, in which his 2018 Frontier had exceeded the warranty by 52 months and ****** miles. With reference to Mr. ********** desired resolution, Nissan's decision remains unchanged at this time.
  
  Should Mr. ******** have any further questions or concerns he is welcome to contact his Specialist directly and reference his case number ********.
  
  Thank you

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23435052
  
  I am rejecting this response because:

  The e- coat primer is defective, this is my complaint. I believe the procedure is defective. I dont expect any goodwill but just as General Motors had to repaint vehicles with the same defective paint applications. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 06/26/2025

  Thank you for bringing Mr. ********** latest response to our attention.
  
  We have updated and documented Mr. ********** lastest concerns and complaint. The decision remains the same at this time. 
  
  Thank you.

  Business Response

  Date: 06/26/2025

  Thank you for bringing Mr. ********** latest response to our attention.
  
  We have updated and documented Mr. ********** latest concerns and complaint. The decision remains the same at this time.

  Thank you.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan installed faulty headlights in their Nissan Altima models *********. They extended the warranty for 3 years, which expired in 2020. They were sued because of this issue and agreed to settle and provide free headlight replacements for the affected vehicles in 2022. I had my headlights inspected at **** Nissan in ***** in June 2022 to see if I could qualify for replacement, but the Nissan dealerships passed many headlights (including mine) despite them being dangerously dim. I believe this is due to Nissan not wanting to replace all the affected headlights. I have replaced the bulbs in the headlights, but it did not help. In December 2024, **** *** Nissan in ******** failed my headlights, stating they are dim and the headlight assembly needs to be replaced. A service that would cost me $1360+. I believe Nissan intentionally passed multiple vehicles to avoid the cost associated with replacing the headlights.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ***************** concerns with the Headlamps on her 2014 Altima. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
   A review of our record indicates that ********* contacted Nissan Consumer Affairs on June 6, 2025, to request out of warranty financial assistance for the Headlamps at ******* miles. On June ******, a Consumer Affairs Specialist informed Ms. ****** that Nissan North America is not in a position to offer any Goodwill towards the recommended repairs. The Limited Basic Warranty expired May 31, 2017, or ****** miles,whichever came first, in which her 2014 Altima had exceeded the warranty by 97 months and ****** miles.
  
  As a gesture of customer satisfaction, ********************** extended the warranty for the Headlamps to 5/31/2020,in which her 2014 Altima had exceeded the warranty by 61 months. With reference to Ms. ****** desired resolution, Nissan's decision remains unchanged at this time. 
  
  Should Ms. ****** have any further questions or concerns she is welcome to contact her Specialist directly and reference his case number ********. We encourage Ms. ****** to continue working with an authorized Nissan dealership in attempt to repair the vehicle.
  
  Thank you 

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchaed a part directly from Nissan online, the part was defective. I was instructed to reach out to Nissan consumer affairs. I created a case and after 4days of playing phone tag, I finally talk to a Trey. He was no help at all, he only repeated himself saying that he would make a complaint about the defective part. All i want is a new part. I asked can I return the part and buy a new one since its defective. The part was defective and I just want a new part.

  Business Response

  Date: 06/20/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******** concerns with his 2021 Sentra. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ****** contacted Consumer Affairs on June 2, 2025, to request assistance with a defective Part after a recall was performed. The Regional Specialist ********************* Nissan to follow up with Ms. ****** to discuss the concern. If Ms. ****** has not received a follow up from the dealership, we advise her to either follow up with the dealership or contacted her Specialist to assist with resolving the concern. 
  
  Should Ms. ****** have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.
  

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Nissan Maxima. Unknown to me at the time of purchase (2023) maxima model years ********* have a KNOWN transmission failure. There have been class action lawsuits about the failure of these transmissions. My vehicle currently has 119k miles on it. My car has the kill code as stated by the service advisor at Nissan for the transmission failure. My case manager informed me that since I havent taken my car to Nissan for service (including oil changes) that they will not consider my vehicle for financial support. The public taking their cars to a dealership for constant maintenance isnt always an option for people. I had Nissan dealership diagnose my car and everything checked out EXCEPT for the transmission that is experiencing this kill code which is making my vehicle unsafe to drive. Nissan refusing to assist me with repairs for their KNOWN defect on these transmission is not good business and is unfair to me as a consumer having to fork out $7,400 for something that they know is faulty. This is my third Nissan. This is completely unacceptable and Nissan should be doing right by their customers for repairs that they know are specific to their manufacturing.

  Business Response

  Date: 06/16/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ****** concerns with his 2016 Maxima. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. ****** contacted Consumer Affairs on June 4, 2025, to request financial assistance with the Continuously Variable Transmission (***)replacement at ******* miles. As the five years / ****** miles Limited Powertrain Warranty had lapsed by 60 months/ ****** miles, NNA advised Mr. ****** that we are not in a position to assist with the repairs.
  
  As a gesture of customer satisfaction, ********************** extended the warranty on some vehicles. We advise Mr. ****** to look at the parameters of the class action lawsuit by visiting: **************************************. Unfortunately, there is no warranty extension, campaign, or recall on Mr. ******** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should Mr. ****** have any additional questions, he is welcome to contact his Specialist and reference his case number ******** at that time.
  
  Thank you.
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to my 2012 Nissan Quest LE. On my way home from an appointment my van suddenly began jerking, stalling and the check engine light turned on with children on board. This was a very terrifying unsafe experience for my family as we were in the middle of traffic and we were on our way to the freeway. The entire time it was lacking normal speed acceleration power and severe stalling. There were also several squealing noises. We took it for a diagnostic scan which showed the whole transmission needed to be replaced. This was a surprise because the van has been regularly maintain and we have only driven it less than ****** miles since we purchased it with a loan. In addition, before we officially purchased it we took it to a Nissan dealer for inspection. The van was in overall good shape with no transmissions problems. As of this complaint, the van has merely ****** miles! This is unacceptable and extremely infuriating. Not only do we not have a reliable family car anymore and missing appointments but on top of everything the quote for a replacement is an outrageous $4-7K!!After this turmoil and in desperation to find answers I did research on social forums and contacted Nissan consumer complaint line. I was told there was nothing they could do about it because the van was too old and there is no warranty. I explained to the specialists my disagreement based on research on this van and specifically this year has had MANY complaints from premature transmission failure. The ***************** website shows that among other forums, yet Nissan is doing nothing about it!!! I further stated to him that my last 2007 Nissan Quest was driven past past the ******* mile **** with no major repairs. He suggested I file a complaint on this website. How can Nissan be allowed to sell these vehicles with unreliable transmissions to families??!!I am requesting a RESOLUTION from Nissan. The Quest is not part of the *** case action as it should!!!

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review **************************** concerns.
  
  A review of our records indicates Ms. ********* has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review. Unfortunately, we are not showing a case with Ms. *********** name. Please provide a case number in order for us to review this further. 
  
  We urge Ms. ********* to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23427760
  
  I am rejecting this response because:

  I recently on 6/16/2025 called consumer affairs as they suggested and I was told the same narrative, "Your car is too old and the mileage is too high and you don't have anymore warranty left, Nissan has fulfilled it's obligations, contact your dealership for solutions , blah blah blah". Really! Even though, I kept on reiterating the 2012 Nissan Quest  year model has been known for premature transmission failure. In other words, I have to be responsible regardless of all the case actions against their faulty cvts. The representative only helped me with filing a case, which number is # ********. 

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 06/25/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. *********** concerns with her 2012 Quest. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ********* contacted Consumer Affairs on June 16, 2025, to request financial assistance with the Continuously Variable Transmission (***)replacement at ****** miles. As the five years / ****** miles Limited Powertrain Warranty had lapsed by 85 months/16,800 miles, NNA advised Ms. ********* on June 16th that we are not in a position to assist with the repairs.
  
  As a gesture of customer satisfaction, ********************** extended the warranty extension for some vehicles, however, Ms. ******************** 2012 ***** does not have this warranty extension. Unfortunately, there is no warranty extension, campaign, or recall on Ms. *********** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should Ms. ********* have any additional questions, she is welcome to contact Consumer Affairs and reference her case number ******** at that time.
  

  Thank you.

  
  

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23427760
  
  I am rejecting this response because:
  
  Sincerely,

   I am well aware that there is not a warranty or recall in place for my vehicle. This is the reason I filed a complaint because there SHOULD be COVERAGE  or Goodwill EXTENDED Warranty for it based on the numerous *** premature failure complaints in social forums and the ***** Actions. It is a known manufacturer issue that Your Company insists on disregarding!!
  The website ***************** has even labeled my 2012 Nissan Quest as a "Clunker".  How am I or anybody supposed to trust in your vehicle's' reliability as you claim after such incident? Specially when its not safe for families. 
  Furthermore, You are not in the position to help? I strongly disagree with your reply,  you are the business. You Nissan  provided an extended limited warranty for your  2003-2010  vehicles to 10 yr/120,000 because there were known *** issues!! Even later and new model years have been affected hence ALL the *** LAWSUITS. Given this, it is unethical and bad integrity on your behalf to put all this burden on me as your consumer  who trusted in your brand by buying this second Nissan vehicle. 
  This is the time when business should not be priority. I want to believe that you will stand behind your product and your Slogan therefore I ask that you REPLACE my transmission. 
  
   I will be filing a complaint with the ***** as this is  a safety issue. In addition, I will also be reaching out to my state Attorney General for a further complaint. 

  
  ******* *********

  Business Response

  Date: 07/15/2025

  Thank you for sharing Ms. ********** latest concerns.

  While we understand Ms. *********** disappointment with the outcome, please know her case received a thorough review. At this time, the decision remains unchanged, as the vehicle falls outside the scope of available assistance.

  If she has any further questions or would like additional clarification, she is welcome to reach out to Consumer Affairs directly, referencing case number 55093941.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a grinding noise coming from my front driver side tire. I took the vehicle into ******* Nissan in ******, ** to get the vehicle checked. I asked the dealership twice to look at the brake pads, rotors, tires on that side of the vehicle. I got charged for transmission fluid, brake fluid and a BG flush. I asked again about the grinding noise and was informed by the dealership that I had debris in the rotors which would "come out naturally". I asked if the vehicle was safe to drive and was told yes, the cost of the work completed by ******* Nissan was $666.87. Over the course of the next two days the grinding noise was becoming worse and the vehicle steering loose. I took the vehicle into a ********** for them to check. My rotors on the drivers side were loose and needed to be replaced. Nissan did not take the tires off or check anything on the drivers side wheel. This was confirmedly the technician at ********** and my the service director and ******* Nissan. ********** carried out the repair work which cost $743.94. After ********** completed the repair work I contacted ******* Nissan who informed me they would be willing to reimburse the cost of repairs at **********. I was asked to take the invoice from ********** to ******* Nissan which I did. About 10 days passed and the service director from ******* Nissan told me I had to file a claim with Nissan ***. I filed the claim and was assigned a case file #********. Nissan requested I provide proof of ownership of the vehicle and the invoices from ******* Nissan and ********** - this was provided to Nissan ***. My consumer affairs representative at Nissan North America was named *******. Nissan North America have now refused to reimburse the cost of repairs, despite ******* Nissan admitting they were at Fault. I was sent away from a Nissan dealership in an unsafe vehicle and Nissan North America are unwilling to reimburse. It is disgusting behavior from Nissan.

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******** request for reimbursement for the repair of the rotors on Mr. ******** 2020 TITAN.  We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates Mr. ****** contacted Nissan Consumer Affairs on May 30, 2025,requesting reimbursement for the repair of the struts on the customer's 2020 TITAN completed at *********** On June 4, 2025, a Consumer Affairs Specialist informed Mr. ****** that this is a concern the dealer is reviewing and ********* will need to follow-up with dealer for further assistance. Mr. ****** was informed that Nissan Consumer Affairs is unable to review for reimbursement due to the repairs being completed at an independent repair facility.
  
  With reference to Mr. ******** desired resolution, Nissan's decision remains unchanged at this time.
  
  Should Mr. ****** have any additional questions, he is welcome to contact his Specialist and reference his case number ********. We encourage Mr. ****** to continue working with his local dealer for a resolution.
  
  Thank you.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th 2025 my 2023 Nissan Pathfinder stalled out in the middle of the road. I was able to limp it to the side of a very busy highway. Roadside assistance towed me to Thruway Nissan in *********** a short while later. This was a Sunday and I was basically stranded because there was no availability of a loaner vehicle. I had to call my 72 year old mother to come help me... In the following days the dealership informed me that the ********** would most likely need a new transmission at 33k miles. It took nearly a month for the repairs to be made. A complaint was filed with Nissan consumer affairs, which is still open but they are basically telling me I have to accept what they offer as restitution and that a buy back is off the table as well as an end of lease early agreement. This was denied before the repairs were even completed. After picking the vehicle up on June 2nd 2025, a piece of exterior trim was loose, the steering was out of alignment, and interior panels, sound insulated parts were not reinstalled properly. This resulted in my return to the dealership twice after a month of it being in the shop...

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. *********** concerns with the Continuously Variable Transmission (CVT) and concerns with the trim on his 2023 Pathfinder. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our record indicates that Mr. ********* contacted Nissan Consumer Affairs on May 6, 2025, to request repurchase or replacement of his 2023 Pathfinder or an extended warranty. On May 15, 2025 and June 6, 2025, a Consumer Affairs Specialist informed Mr. ********* that Nissan North America is not in a position to offer a repurchase or replacement of ************** 2023 ********** and the warranty could not be extended, however; an extended component warranty for the Transmission would be provided. The Consumer Affairs Specialist advised that the extended component warranty was valid for 7 years from the in-service date or ******* miles, whichever comes first. Mr. ********* was advised that the trim had been repaired. With reference to Mr. *********** desired resolution, Nissan's decision remains unchanged in regards to the repurchase/replacement of the vehicle.
  
  Should Mr. ********* have any further questions or concerns he is welcome to contact his Specialist directly and reference his case number 54380573.
  
  Thank you. 

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We been trying to recover money from a buyback that was given to use in agreement with Nissan Nort America they not only took money we over payed out of are pocket on loan to keep it from going into default while waiting on them to pay it off they also took money from a third party insurance that was owed back to us they had Dealer send to them and in contract with dealer and insurance was only supposed to be payed to us or financial company if not payed off but car was payed off and now they want return calls or email after sending all proof they received and cash a check that doesn't belong to them. We also had problems with them were they try to get us to sign a document that we wouldn't fill for taxes back we paid on vehicle buy getting dealer to notarize a document that was not completed that way they could fill for them instead claiming they payed them out so if they are going to fake document to cheat people out of money and work with there dealer to do so I belive there needs to be investigation into there company to see how many people they cheated out of contract agreements whats the good of having a contract if a company becomes so large they no longer have to follow rules and get no consequences against it just slap on wrist there are thousands of complaints online seams like nobody standing up for consumer even when they have all document and proof of everything how can you work with a company that will not contact you or even given you time of day how many people have time to call thousands of times with no call backs or help multiple case# but I'll provide one for help other info is in emails to Dealer and others can proved if needed

  Business Response

  Date: 06/12/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ****** concerns with his 2023 Rogue. We apologize for any inconvenience this situation may have caused.
  
  We apologize for the frustration of not receiving the money Mr. **** feels that he should have received from the buy back. We recommend Mr. **** follow up with his Arbitration's Specialist, ***** to discuss his case in further detail.
  
  Should Mr. **** have any additional questions, he is welcome to contact his Specialist and reference his case number ******** at that time.
  
  Thank you.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, 2025, I visited the **************** Nissan for recall service. Unfortunately, I encountered *****, who displayed rude and condescending behavior towards me. When I inquired about having someone assess my driver's seat leather, he responded that they lacked the time and required me to schedule an appointment. Notably, this request was documented in the notes when I initially made the appointment via phone. ***** claimed that the recall service merely involved clipping a piece into the car, which led me to question the lengthy 2-hour wait. He retorted, 'well, you have to get in line.' Upon completing the service, ***** failed to personally notify me; instead, I received an automated text. Furthermore, the individual who serviced my vehicle had inadvertently left the heat and heated seats on, increasing my gas consumption. I was not provided with a receipt upon completion. In light of this experience, I urge Nissan to improve their customer service, particularly in regards to recall services. Offering alternatives, such as car loan options or compensation for the inconvenience, would be a step in the right direction. I hope that someone will address this issue promptly. I will not be returning to this location for any future business.

  Business Response

  Date: 06/11/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review *********** service concerns.
  
  We apologize for the inconvenience and discourteous service that she experienced. A review of our records indicates Ms. ****** has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review and speak to her regarding the concern.  
  
  We urge Ms. ****** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.