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Business Profile

Online Gaming

Thrillzz Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been verified on my account for awhile now and have received money from them. but I had to get a new debit card, they let me use the card but want let me get my money because of security issues?? Gave them proof of my transaction in two separate emails and still havent got a response since. I just want my money.

    Customer Answer

    Date: 06/19/2025

    Just wanted to add a more recent translation list showing that it is me using the account and you can see I recently bout more coins from Thrillzz allowing me to spend money but not redeem my prize tickets for real money back.

    Business Response

    Date: 06/23/2025

    Player verified ownership of payments and was able to redeem. 

    Customer Answer

    Date: 06/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:06/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Thrillzz Sweepstakes regarding their failure to honor a legitimate cash-out request and their ongoing lack of transparency and cooperation.Despite numerous attempts to withdraw my winnings through the platform, Thrillzz has continually subjected me to repetitive verification processes and inconsistent requirements. Each time I complete one step, I am either redirected to repeat a previous step or presented with a new and often arbitrary requirement. These tactics appear designed to delay or obstruct the cash-out process *********** addition, my follow-up inquiries and support requests have been met with either no response or vague reassurances with no follow-through. I have made multiple good faith efforts to resolve this issue directly with the company, but they have failed to provide a clear or reasonable path forward.This pattern of behavior raises serious concerns about the legitimacy of the platforms payout practices. I am requesting the BBBs assistance in holding Thrillzz accountable and compelling them to process my withdrawal without further delay.

    Business Response

    Date: 06/01/2025

    Hi there,

    This user has been verified is now able to redeem.

  • Initial Complaint

    Date:05/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a bet of $182 on 5/21/2025 at 6:15 pm. My bet won and i am to be paid out $331.24. My bet is still showing pending when the basketball game was over 24hrs ago. I made other smaller bets and those tickets were paid out right after the game has ended so i don't understand why they refuse to settle my winning ticket. Pick # is *********

    Business Response

    Date: 05/26/2025

    Pick had a delay in settling, has now been settled.

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $1,170.74 on Thrillzzs sweepstakes platform, transferred from my ***** account to Cash App and then to Thrillzz (Tuesday: $550 total; Wednesday: $520.64 total). I won over $700, but my account was blocked due to a name mismatch (Geonte ******* ***** vs. ******* *****). After providing proof, Thrillzz unblocked my account on May 10, 2025, at 2:31 PM EDT, admitting their error. I demanded a refund of $1,170.74 due to financial hardship (cant pay bills) and no longer wanting to use their platform. They escalated my request at 2:55 PM EDT but havent responded despite follow-ups, missing deadlines (May 10: 2:50 PM EDT; May 11: 10:00 AM, 5:00 PM, 9:00 AM EDT; May 12: 9:00 AM EDT). Their non-refunded claim lacks support in their terms, violating consumer laws. Thrillzz resolves similar issues on BBB (Thrillzz Inc. Complaints on BBB). I request a full refund of $1,170.74.

    Business Response

    Date: 05/13/2025

    User has been refunded. 

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Created an account with **********************. Deposited $10 to the account. Received a promo of $50. Made 5 bets and was instantly blocked from the server. Im not allowed to access my account which has money on it and potential winning bets. Contacted customer support to response. No phone number to call . Nothing

    Business Response

    Date: 05/10/2025

    Hi there,

    This user's account was blocked by our system for using Thrillzz Sweeps on opposite side selections, which is a violation of our Terms of Use. Since one of these selections was part of a parlay, we have re-opened the account. No email was received in our support from *******************************.

    Best regards,

    Thrillzz Support Team

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a bet on 5/6/25 for $504.17 and havent been able to redeem since then its been days. It says I need redeem verification when *** already redeemed the tickets before in past. No emails back on update on my verification so I really hope they not trying to scam me because I won more money this time.

    Business Response

    Date: 05/10/2025

    Hello there,

     

    This user required redeem verification, and this process has now been completed.

    Best Regards,

    Thrillzz Support Team

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted a redemption request for $60.36 to my debit card. Immediately got an error and was told to contact support. This must have been an issue with their payment processor or a glitch. My money is in limbo because my account shows $0. I emailed customer support and they still dont have any answers for me over 24 hours later. For such a small amount of money, and I am a verified user and successfully redeemed before no issues, I thought they could just simply credit my money back to my account. I was a very happy user with ********************** until this incident and recommended it to many friends before because of the fast payouts. But the lack of getting answers on such a small redemption may just prevent me from using them again in the future.

    Business Response

    Date: 05/10/2025

    Customer received their prize tickets back and redeemed. 

    Customer Answer

    Date: 05/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my account got blocked when i tried to withdraw, reached out to support they said they were going to unblock my acccount and they never responded to me or unblocked my account. i also have money in my account that needs to be withdrawed.

    Business Response

    Date: 05/21/2025

    Player used someone else's card on our account violating our terms of use. Player was blocked for that reason. 

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to collect a winning on This app since I left ********** on Saturday and they continue to request verification on identity and each time is told that verification is done and still no money .

    Business Response

    Date: 05/03/2025

    Customer has been verified and redeemed. 

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my frustration regarding the ongoing issue with withdrawing my prize winnings. Despite submitting multiple customer service tickets, including my most recent request (Ticket #*****), I have yet to receive a resolution. The problem stems from an unexpected restriction placed on my account when attempting to redeem my winnings. I was informed that verification required a photo of the physical card used to add funds. However, I exclusively used ***** Pay for deposits, which does not provide a physical card. This request seems unreasonable, as I have successfully withdrawn funds in the past without such a requirement. I kindly request immediate assistance in resolving this matter. If additional verification is needed, please provide clear and feasible alternatives, as the current request is impossible to fulfill. I would appreciate a prompt response detailing the next steps to lift this restriction and process my withdrawal. Thank you for your attention to this urgent matter. I look forward to your swift resolution.

    Business Response

    Date: 05/10/2025

    User verified account ownership and has withdrawn. 

Thrillzz Inc is NOT a BBB Accredited Business.

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