We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

Thrillzz Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They restricted my account for no reason whatsoever. They are not answering their customer service e-mails and they do not have a phone number, I have money in this account that they will not let me withdraw. I've been using this account for a long time and there is no reason for this.

    Business Response

    Date: 04/23/2025

    Hello,

    This user required redeem verification, and this has now been completed.

     

    Best regards,

    Thrillzz Support Team

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********** *****

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The balance on my account is $230.68, and I submitted the documents necessary to verify my account; however, when I try to request a withdrawal; a pop up appears that tell me additional verification is needed. I contacted them regarding this, and they claimed they were in the process of doing this, but it has been over 48 hours since I last heard from them, and nothing has changed.

    Business Response

    Date: 04/22/2025

    User has been verified and able to redeem. 

    Thrillzz Support. 

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

  • Initial Complaint

    Date:04/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for over a week to redeem funds. They say that they are waiting on account verification yet my account is already verified. This app is a scam!

    Business Response

    Date: 04/21/2025

    Hello,

    This user required redeem verification, and that process has now been completed. They are now verified to redeem.

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1st 2025 I made a deposit or $5 and immediately after they blocked my account and refused to respond via phone call or email when I try to contact support they give me no answers on why my account was blocked or how to fix it.

    Business Response

    Date: 04/04/2025

    Hi, Customer verified their identity and was unblocked. Account is active again. 

  • Initial Complaint

    Date:03/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $10 on 3/25/2025 to my account with Thrillz using their promotion for March Madness. I feel this is predatory and that I have been scammed. After verifying my identity with my ID as requested, my account was immediately blocked without explanation when I attempted to place bets. I have been unable to access my funds or my account since 3/25/****** have made multiple attempts to contact customer service:Submitted messages through their contact form on 3/25/2025 but received only an error message stating: "There was an error trying to send your message. Please try again later."Called their customer service line at ************** on 3/25/2025 but was unable to reach a representative as it just went straight to voicemail.I am requesting access to my account be restored . I have all relevant documentation of my transactions and identity verification available upon request.

    Business Response

    Date: 04/04/2025

    Hi, Customer verified their identity and was warned not to use our promotional funds to place double sided bets as this is against our terms of use. Account is active again. 

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company wont let me withdrawal my money saying I have to verify my account but they only told me this AFTER I DEPOSITED. These people are scammers and Im tired of dealing with them. Im going to be reaching out to a lawyer to sue this company. I have over 400k in crypto so Im going to. This company thinks they are untouchable but Im about to show them they are not

    Business Response

    Date: 04/04/2025

    Player was able to redeem.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thrillzz refuses to allow me to withdraw my recent winnings even though it has verified my identity and allowed me to withdraw winnings in the past. It has refused to allow me to withdraw my $50.03 in winnings for days, claiming that it is performing some quick checks before my funds can be redeemed. It's been over 48 hours and I have reached out to support without a response regarding the manner.

    Business Response

    Date: 03/19/2025

    This user required redeem verification and the process has since been completed. User has successfully redeemed as well.

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their system took in a bet of -1.5 on ****** when the other team ************** was -5.5 at the time the bet was processed. They refused to void this error because its a loss for me for $1,000 but if it was a loss for them on a error they will void it. They voided my bets when I won on a error and taken my money from my account during *** season. But they cant refund this error? The money was taken and put into the bet 13 minutes later. This isnt fair because ****** would have been +5.5 at the time the bet was processed. The refuse to refund me this error. Im going to report them to the gambling commission u til this is fixed

    Business Response

    Date: 03/23/2025

    Player accepted lines to change when placing pick, the player was then compensated out of good will for a percentage of their pick. Player continuing to use platform. 

    Customer Answer

    Date: 03/24/2025

     
    Complaint: 23070051

    I am rejecting this response because:

    The Line was ****** -1.5 when I placed the pic but the site locked in the wager when the line was ****** +5.5 14 minutes LATER. This company is a scam do not use this company. Now they are not letting me withdrawal my money and I am going to war with them over this. Im going to be opening a new complaint every day until they resolve this issue. I suggest other users do the same. Im also going to be telling all my friends and family to 1 star their app. They Al like treating their customers bad so they are getting the same treatment 


    Sincerely,

    **** ****

    Business Response

    Date: 04/04/2025

    User was able to redeem

    Customer Answer

    Date: 04/07/2025

     
    Complaint: 23070051

    I am rejecting this response because:

    The $1,000 best was never refunded. I need it to be refunded to my credit card to resolve the dispute. Their system took a $1,000 bet 13 MINUTES LATER AFTER THE LINE ALREADY MOVED DRASTICALLY. UNACCEPTABLE 


    Sincerely,

    **** ****

    Business Response

    Date: 04/09/2025

    Player was able to redeem all of their money on their account. Everything was refunded. No further action is needed.

    Customer Answer

    Date: 04/10/2025

     
    Complaint: 23070051

    I am rejecting this response because:
    They never refunded me 
    Sincerely,

    **** ****

    Business Response

    Date: 04/10/2025

    Customer received all of their winnings despite having an invalid ID. There are no further refunds or good will gestures that will be given. This is final.

    Customer Answer

    Date: 04/11/2025

     
    Complaint: 23070051

    I am rejecting this response because:

     

    Their system stole $1000 from me from posting a bet 14 minutes AFTER I originally placed it. Im still looking options to sue this company if they dont refund me asap 

    Sincerely,

    **** ****

    Business Response

    Date: 04/19/2025

    User agreed, in writing to accept 150 sweeps as an agreement. User also does not have a valid ID and is no longer allowed on our platform. No further refunds or acts of good will be considered and this is final. 

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23070051

    I am rejecting this response because:

    They took $1,000 bet from me 14minutes later after the line moved. No investigation into this. Scammers need be out of business. Im in contact with a lawyer to sue them if it isnt returned to me 


    Sincerely,

    **** ****

    Business Response

    Date: 04/23/2025

    No further refunds and user is blocked from platform for using an expired ID. 

    Customer Answer

    Date: 04/24/2025

     
    Complaint: 23070051

    I am rejecting this response because:
    Refuses to refund stolen money 
    Sincerely,

    **** ****

    Business Response

    Date: 05/03/2025

    Customer can get compensation if they can get a valid government ID in line with our compliance and regulations. 

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 23070051

    I am rejecting this response because:
    They refuse To refund my original payment method. I dont want credit I want my money back that was STOLEN from me. When there was error in their lines and I won they took the MONEY back. They dont get credits. THEY GOT ACTUAL MONEY BACK. The same rule should apply here I should get my money back not credits. 


    Sincerely,

    **** ****

    Business Response

    Date: 05/10/2025

    If the user is able to get a valid ID in line with compliance, we can issue a refund as a gesture of good will. 

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 23070051

    I am rejecting this response because:

    I Was depositing and withdrawing without and ID they randomly implemented this requirement after I deposited. How about requiring an ID BEFORE I DEPOSIT? As long as they get their money its ok. Shows how much of a scam company they are. I will NEVER CLOSE THIS COMPLAINT UNTIL I GET MY REFUND. They can send me a check or refund to my credit card but they dont want to


    Sincerely,

    **** ****

  • Initial Complaint

    Date:02/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a bet on this site, Thrillzz Sportsbook, which won. It was a soccer match that finished yesterday afternoon. The Pick ID is ********* I need them to hurry up and grade the sportsbet as the game has long finished. Please grade it asap so I can continue betting, thanks.

    Business Response

    Date: 02/24/2025

    Hello there,

    The mentioned pick was settled, and the user was notified via email.

  • Initial Complaint

    Date:01/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi so initially I signed up to thrillz because I saw they had a good bonus so I downloaded the app and verified my account, then I deposited some money and placed some bets. Only I was instantly logged out and blocked from my account after placing a few bets. Their customer service number is not working, they have no email for support, this app seems to be a scam and Im warning others to steer clear from these scammers.

    Business Response

    Date: 01/25/2025

    Hello,

    This user's account was blocked for using ********************** Sweeps on opposite side selections, which goes against our Terms of Use.

    They can reach out to us at our support email: ********************************* for assistance in re-opening their account.

    Best regards,
    Thrillzz Support Team

Thrillzz Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.