Reviews

Review Details

• Review fromAllison S

  Date: 10/28/2022

  1 star

  Allison S

  Date: 10/28/2022

  If I could give 0 stars I would. We have been searching for cabins for a family vacation in April for months. We stumbled across Skyriver Falls that still had "under construction" photos. The price was a little over budget but the amenities were amazing so we were going to make it work. Just for peace of mine I Personally reached out to confirm the price and that construction would be completed. I was told yes and the price was accurate. Fast forward to yesterday, I received a call stating the price was not accurate and I would need to either cancel my confirmed reservation or pay an additional $9000. This was not an option for our family and we are very upset. Had I not specifically asked to confirm I would not have been as frustrated... this is just bad business.
  

  Cabins for You

  Date: 11/07/2022

  We truly understand your disappointment and frustration, Allison, and we are so sorry for the confusion. We understand this was beyond upsetting, and we absolutely hate this happened. While we offered you the alternate cabin options we had available for your dates, we understand that these properties did not compare to your original cabin, and the reservation was ultimately canceled. Our guests' experience is very important to us, and please know this is not a typical experience. We're working diligently to ensure this does not happen again. We cannot apologize enough for this inconvenience and the dismay it caused you and your family. Most importantly, we hope your upcoming stay in the Smokies is more enjoyable.

• Review fromTammy B

  Date: 10/10/2022

  1 star

  Tammy B

  Date: 10/10/2022

  We booked our first ever all family getaway at the end of March and were very much looking forward to the beautiful scenery and gorgeous cabin that we found - Sunrise Over the Smokies through Cabins For You. There were so many issues and we were extremely disappointed. For the money that was paid, these should not have occurred. First and foremost, there was no propane in the firepit on the balcony nor to the fireplace. We called and a work order was created, however, because it was a weekend, we were out of luck. The remote in one of the bedrooms didn't work, the dishwasher didn't clean the dishes, the cookware was disgusting, there were roaches, the sliding glass doors didn't lock and there were no screens. There was no cover on the light in the master bath, the bathroom door in the master suite would not stay open. The light above the stove didn't work. At almost $1,000 per night, unacceptable. I called to try to get a refund and I was supposed to have called in all of the little things, therefore, tough luck. I did call about the propane, but they would only offer a gift certificate on a future stay. Not going to happen. I declined. No way would I ever stay at any of these cabins again by Cabins for You or one of their affiliated companies. Only gave 1 star because I couldn't give a 0.
  

  Cabins for You

  Date: 10/18/2022

  We are saddened by your disappointing experience, Tammy, and we can imagine the frustrations these inconveniences caused, especially with this being your first vacation together as a family. We are deeply sorry for the troubles you all had to endure. The cabin should have been appropriately cleaned and ready for your arrival. On top of that, you had to deal with a loss of propane for the firepit and fireplace, additional maintenance issues, and pests, which must have been so disappointing. This is completely unacceptable, as this is not the vacation we strive to provide. And to make matters worse, we could not schedule a propane delivery during your stay due to the vendor being closed on the weekends. Though we're glad you could enjoy these appliances for the first few nights, we understand how upsetting it must have been to be unable to utilize these amenities for the last two nights of your stay. While we were unaware of the other issues you experienced, we're grateful you brought them to our attention. We notified the appropriate departments of your concerns for further review and a plan of action to prevent this from happening in the future. We cannot apologize enough for all the trouble and inconvenience caused. We understand the offer presented was not your desired resolution. However, this is the most we can offer, and it is still available to you should you change your mind. We hope you will consider returning to enjoy the Smokies for a more enjoyable getaway, regardless of where you choose to stay.

• Review fromTonya A

  Date: 10/07/2022

  1 star

  Tonya A

  Date: 10/07/2022

  Dishonest unethical practices_Renters beware
  
  We experienced a bait and switch. We booked a cabin in the Smoky Mountains 8 months in advance, however 1.5 weeks after booking I received an email stating my reservation was cancelled. When I called Cabins For You to get an explanation, I was told that one of their representatives tried to call me to discuss the issue prior to the cancellation. However, I did get a voicemail from that representative until after I called them to inquire.
  
  The reason stated for the cancellation was that their fees are in the process of being changed "in a couple of days", so they had to cancel our reservation. I have never heard of anything like this before. Why did they not honor the price since I booked it before the rate increase. The cabin went from $1900/night to $3400/night which is ridiculous. I will never do business with this company again and I advise that others stay away from there unethical practices.
  

  Cabins for You

  Date: 10/14/2022

  Tonya, we'd like to begin by sincerely apologizing for the frustration and dismay this situation caused you. We recognize this caused distrust, and we truly hate this situation happened, as we take our customer experience very seriously. At the time you booked the property, the rates for that cabin were in the middle of a system update, and the outdated rates were ultimately reflected on your reservation. The timing of this update was inconvenient for everyone, to say the least, and we did reach out to you shortly after the reservation was made so we could discuss the available options. We were unable to reach you right away but eventually were able to make contact and discuss the situation with you to determine next steps. We did offer a few options, and ultimately a full refund was provided, given the unique circumstances. Again, we do apologize and hope your time in the Smokies is enjoyable.

• Review fromWalter T

  Date: 10/03/2022

  1 star

  Walter T

  Date: 10/03/2022

  I reserved a cabin for a 3 day weekend. Submitted my credit card info and personal information. They then wanted a picture of my license and a selfie which I didn't feel comfortable with sending due to possible fraud. My wife found where that could be bypassed ** we finished the reservation process. 4 days before we leave, we receive a call and they need the driver's license and selfie. I told them no and reasons why but would not accept that. They told me I could report to the office for verification, 12 miles away from our cabin but we would be arriving around 1:00am in the morning and they don't open till 8:00am. They said I could cancel but would be charged for it. They said I would have to cancel within 24 hours of making the appointment. They said they called within the 24 hours to inform me they still needed the additional info but they never called because we would have settled this then. I told them why didn't they ask for that info before they took my card info but had no answer. I told them they've had my payment for over a month, if it was fraudulent it would have been reported or declined by now. Still no response. So to make my wife happy I'll give them the info but this will be the last time I stay at any of their locations and I'll be sure to pass **** info on to others.
  

  Cabins for You

  Date: 10/10/2022

  Walter, we can certainly understand your frustration, and we do apologize for any miscommunication. With the rise of fraudulent reservations, we have implemented a system to verify our guest's identities. While this process is explained in the confirmation email that is sent out immediately after booking, we realize we could have been more thorough in explaining this process to you. We strive to ensure our guests have worry-free experiences, and your feedback is truly helpful. We will share your comments with the appropriate departments so we can make sure the information is better explained during the booking process and prevent this from happening in the future. We, again, apologize sincerely for the frustrating arrival experience and hope you enjoyed your time in the Smokies. We hope to have the chance to provide you with a more enjoyable experience in the future, as this is not the norm for our guests.

• Review fromMichele N

  Date: 08/29/2022

  1 star

  Michele N

  Date: 08/29/2022

  My family and I booked a five day stay at Cabins for you "Scenic Solitude Retreat" cabin back in January 2022 we were very excited about the stay as we approached the check in date. Once we arrived we encountered 1. roaches 2. the pool code issued was incorrect missing a day that the kids were excited about 3. an old refrigerator that replaced the larger newer and more modern one that was broken and smelled awful nonetheless we were determined to still have a great time. In most the twelve bedrooms there were roaches, also in the kitchen and bathrooms.
  We called to have the cabin exterminated a few times, they came to exterminate nonetheless the roaches were out of control. The owners or management should've shut down the place to do a overall extermination before they leased to another family. I'm not certain if other families complained about the lack of cleanliness of the entire cabin but we certainly did.
  We gave Cabins for you second chance because we stayed in "Hibernation Retreat" in August 2021 that cabin had Bed Bug issues in two of the twelve bedrooms some of our family members were bitten and decided to sleep on the sofas after, the management did issue us a credit for our trouble and inconvenience as well as they came to address the complaints. Unfortunately, this time we were offered a $500 credit toward another stay yet as a family we declined the offer and decided we are never coming back to Cabins for you. They'll probably deny the roach issue once this is posted however, we have photos and videos as proof.
  We have awaited a response to our calls however, to date no other has been received.
  

  Cabins for You

  Date: 09/02/2022

  The ordeal you went through is certainly not how we wanted your vacation to go, Michele, especially knowing this was our opportunity to serve a more enjoyable stay for you and your guests. We recognize how upsetting it must have been to arrive at your vacation home, ready for your relaxing getaway, only to discover you could not access the pool room on your first night, on top of issues with pests. We completely understand how frustrating and disappointing this was, and although we were able to send someone out to spray, no one should have to deal with this on their vacation. We do administer monthly treatments for pests on all properties and hate they persisted. Regardless, we truly appreciate your honest review, and we have shared your feedback with all departments involved for immediate action to prevent this from happening to future guests. The troubles you and your guests faced are unacceptable, and we sincerely apologize for the inconvenience and the dismay this experience caused. We are glad you were able to speak with management regarding your concerns. While we recognize our offer was not your desired resolution, this is still available should you change your mind. We hope this does not deter you from revisiting the Smokies for a more enjoyable getaway, no matter where you choose to stay.

• Review fromPatricia R.

  Date: 07/25/2022

  1 star

  Patricia R.

  Date: 07/25/2022

  Actually my rating is -0. I should have reviewed the BBB ratings. Never would I have booked with Cabins For You, Splash Mansion, Sevierville, TN. I am certainly spreading the word. Unresolved concerns:
  1. Broken lamp shade in one of the second floor bedrooms (reported X-XX-XX)
  2. Leak from 3rd floor bathroom into the second floor media room. (Reported X-XX-XX); maintenance man was sent; advised that there was a leak in the drainage pan that would require tearing up the concrete to repair. We were instructed not to use the shower, because it might short out the light in the media room and cause a fire. Consequently, one of the couples was totally inconvenienced by having to share a shower with others. Also, we were not able to use the media room, a second advertised, unusable amenity.
  3. The pool door could not be unlocked for servicing when the men arrived; maintenance notified. The men never returned to service it, as they said they would; not comfortable about letting our children swim, because the water was very cloudy. This third inconvenience was another advertised, unusable amenity.
  4. Fourth inconvenience - never ending internet connectivity issues. It was reported twice;two different maintenance men were sent; but, it never worked for any length of time.
  5. 1st floor back bedroom, closet full of stuff (picture taken), unusable.
  6. The lights did not work in either of the hot tubs; thus, they could not be used after dark, another advertised, unusable amenity.
  7. Bulbs in the lamps on the third floor were not working.
  8. Annoying knocking noise, interrupted sleep, in the wall behind the dining room table,(Reported X-XX-XX). A maintenance man was sent, but it had stopped. He said that he could not determine a cause. It started again and did not stop at all. I made a recording.
  They in no way offered any kind of compensation, which I feel is due. Amenities, that could not be used, were falsely advertised. Obviously no attention to maintaining.
  

  Cabins for You

  Date: 08/08/2022

  Patricia, we are saddened to hear of your poor experience and appreciate you sharing your honest review. This is certainly not the vacation we hoped to provide, nor are the inconveniences you faced something anyone should have to deal with on their vacation. Though we're glad we had the opportunity to rectify these matters, and we could send maintenance out promptly, we hate we were unaware the issues you were experiencing persisted. Our guests' experience is important to us, and we sincerely apologize for the troubles you endured. Please know that this is not our standard, nor is it acceptable to us, and we completely understand your frustration overall. We have shared your feedback with all personnel involved to ensure this property is up to our standard for future stays. While we were able to offer our available options towards resolution for your experience, we recognize this may not have been your desired outcome. However, this offer is still on the table should you change your mind. We would love to serve a more enjoyable stay for you in the future.

• Review fromBonni G

  Date: 07/21/2022

  1 star

  Bonni G

  Date: 07/21/2022

  Cabins for You is an irresponsible company that does not put the customer or the homeowners interest first. It's about the almighty dollar. My family went for a vacation, one coming 10 hours away and the other 71/2. We arrived and noticed water pressure very low, but we will live with it. Hot tub had not been cleaned so I sent in a work order 7/12/22. Then 7/13/22 around 12 midnight toilets started gurgling and backing up. That morning u could see it backed up in master shower. I called first thing 7/14/22 we all dressed and left the cabin they were to send a plumber I ask specifically for a plumber because I have 8 years for property management experience and knew it was a plumbing issue. I returned to the cabin around 3:30 pm with my daughter and her twins so that we could lay them down for a nap. I found Maintenancleaving out stating he flushed all toilets and the issue appears to be ok.... I said No way let me walk through and tell u in detail what is happening. I requested a plumber prior to him leaving. I then thought well I will wash a small load of clothes. My daughter upstairs went to the bathroom it started all over The gurgling& water coming up to the rim of the toilets. I checked in the wash and water was flooding the laundry/half bath and went to master bath it was now coming out of the shower all in the floor. A video was taken and sent to Cabins for You requesting immediate help!!! That was before 4:00 The day went on with me constantly calling... I have text messages stating plumber was coming even told me before the night was up. The guys came in hot and sweaty from their day out wanting to shower. They contacted us at 8 pm after we laid down the twins. We had food on the grill and wanted to move us to a smaller cabin 😡🤬. My daughter in law got on line found a cabin (after we were told that there was only ONE). We were not moved till late that afternoon. I requested a partial refund they want to give me a gift card, haha!!!! I have text and pictures.
  

  Cabins for You

  Date: 07/28/2022

  Bonni, thank you for reaching out to us. We completely understand your disappointment and frustration, as this is certainly not something a guest should have to experience on their vacation. On top of the significant plumbing issues you faced, the hot tub hadn't been cleaned properly, and we sincerely apologize for the dismay this caused you and your family. By no means is this our standard, and we recognize our communication in this situation was subpar. Although we're glad we were ultimately able to upgrade you to the desired cabin under the circumstances, we know moving your whole family was inconvenient, to say the least. We have standard policies in place when it comes to moving guests to an alternate cabin, and we're glad we were ultimately able to move your family to more comfortable accommodations for the remainder of your stay. Since your departure, we've addressed the concerns you noted, and we're glad you were able to discuss your experience with our management team as, again, this is not a standard experience for our guests. While the gift certificate we offered was initially accepted, we understand your desired resolution changed. However, in addition to the upgraded cabin, the supplemental offer presented is still available should you change your mind. We regret this is how you spent a portion of your vacation, and we again sincerely apologize for the issues you experienced. Rest assured, this is not how we operate, and we would love the opportunity to show you a better time in the future.

• Review fromDiann M

  Date: 07/14/2022

  1 star

  Diann M

  Date: 07/14/2022

  We arrived July 6th at Buckskin Lodge, it was filthy. First there was dead and live bugs everywhere, there was a live mouse in a tub, in another tub there was a live scorpion. Some of the tubs were dirty, even mold, also one had a broken cabinet door, another had a rusted shower rod. The pool had mold and the walls also. The floors were filthy. Now to the beds there was dirt and pubic hairs found on some. I spent almost 3 hours trying to get at least clean sheets for the beds with no luck. The next morning my sister and her grandson woke up with bedbug bites, it was confirmed. We called the health department. We did end up getting a full refund but it almost ruined our family reunion. I will never book with cabins for you again. Worst experience ever.
  

  Cabins for You

  Date: 07/22/2022

  Diann, arriving at your cabin for a special family reunion, only to find pests on top of housekeeping issues throughout the home must have been incredibly disappointing and frustrating, to say the least. Not to mention, we can imagine you felt unheard when new sheets were requested and didn't arrive as they should have. And worst of all, your family members suffered bug bites in the night, which must have been so uncomfortable and upsetting. We are most grateful you reached out to us and for your honesty regarding your stay. We can't even begin to express how sorry we are and truly hate this happened. This cabin should have been cleaned properly from top to bottom to meet our quality standard. And despite our preventative measures for pests and routine K9 inspections, they still persisted; pest control has since resolved this issue. Management, as well as our inspectors, cleaners, and maintenance teams, have been informed of every detail submitted regarding your experience to ensure this property is brought back up to par for safe and clean stays for future guests. We can't apologize enough but again extended our sincerest apologies, Diann. We completely understand your sentiments and do hope this experience will not deter you from returning to enjoy the Smokies in the future, no matter where you choose to stay.