Reviews

Review Details

• Review fromChristy V

  Date: 05/16/2024

  1 star
  This is the WORST place!! Do Not make any reservations with them. The pictures online are very misleading. Our view was a garbage dumpster and a RV trailer park. Location also very misleading. We was told my the manager we should have done ‘research’ and very rude. The air in the bedroom did not work. So unless you just want throw away money, do not book here!!

• Review fromTakeisha H

  Date: 05/15/2024

  1 star
  Booked Eight is enough, Arrived to cabin found there was several cabinets missing doors which had mold underneath. 2hrs later I decided to start cooking dinner, seen a rat run across the floor. The rat then run back in the bedroom on the main level. I immediately called the office and asked them to do something about it or switch cabins, they stated they will send maintenance out to put something down as they had no more larger cabins. next day maintenance came and found rat droppings in the bedroom closet. The upstairs bathroom shower head was caked up with black stuff that looked like oil string so my daughter and her husband wasn't able to shower. The next day discovered a sock in the window holding the window open, I called the office about it and of course they had no idea why it was there, so I removed it and locked the window and Checked every other windows in the cabin. Courtney said she will notate my account so next time I book I will have 2 nights free. Called the office told Steve that I had 2 night free he looked at the account it stated buy 2 get 2 nights free. I informed him that's not what Courtney said and asked to speak with her, at that point he started getting rude and nasty so I hung up. Called Courtney the next day and explained to her I was trying to book but it's saying I have to 2 night and get 2 night free, explained to her that's not what she said, apologized it was her mistake for telling me 2 nights free. I asked to speak with someone that can accommodate us, said they could give buy 1 G 1 free, with Half off the 3rd night, we decided to take the deal and booked its 5 o clock somewhere, Even worst than eight is enough. Downstairs room smelled like sewage found out toilet had a leak, the next day the ceilings in the living room poured water from the guest taking a shower upstair, living room was soaked, after contacting front office we was told not to use the shower as the tub would have to be replaced. Lots of carpenter bees.

• Review fromCorey L

  Date: 05/12/2024

  1 star
  This place is horrible. I truly wish I’d have just paid to stay at a hotel in town because this place was kind of garbage. Remotes all with dead batteries, leaking faucets, “feature” that were either broken or didn’t work as intended. We were charged a hottub fee for a hot tub that was COMPLETELY FILTHY. There was some form of brown filth film all along the wall that required us to literally do the company’s job of cleaning. The place didn’t feel nice to be in. I 100% regret staying in. This was supposed to be a pre-wedding getaway for a few friends and my fiancé and I, and we all left dissatisfied with the quality we got. I would never recommend this company and I’ve learned to always check BBB because I just assumed for ***** dollars for 3 days it would be a good time on a well maintained and clean property. How wrong I was. We will never stay with this company ever again. I feel there was false advertising and bullshit charges for things not delivered. 0/10 do not recommend. Stay away.

• Review fromCasey H

  Date: 04/21/2024

  1 star
  Rented a cabin for 2 nights *** dollars that included a clean cabin and amenities and luxurious experience . well thats at least what we paid for ! What we got was a very dusty and dirty cabin no towels, wash cloths ,toilet paper, paper towels, soap of any kind thehot tub jets half worked the panel to the top was laying loose , the tub was half full of water the beds had no sheets , the games for the kids were unplugged and we called and was told sorry the games don't work and that we could just go but what ever supplies we thought we needed for our stay and we let them know we paid for a fully furnished room and that's what we expect to get well they said they would send someone out with our needed supplies that it will be 2 to 4 hours well after 32 hrs later at 1030 pm we get a knock on the door with supplies that we asked for at the beginning they said they would make it up with a discounted stay and went went to check out and they gave us 15% off our entire **** stay well the figured it up and they gave us 56 dollars off well thats not 15% so we explained that to them and they informed us they only give discounts on nightly price and not the entire cost so we had a **** cleaning fee and hot tub fee and a hole other list if fees for services that was supposed to be included in our rental which we didn't not recieve this place is a joke would not recommend staying here unless you like staying at the bottom of the barrel type of place motel 6 has better customer support and amenities than this place the customer with a reasonable complaint is now just an inconvenience to the company that just robs you of your money then offers you 100 dollars off your next stay they just try to grab all they can and swindle you into another stay thats gonna be another bad experience

• Review fromBrian J

  Date: 04/17/2024

  1 star
  I don’t understand how businesses can still get away with false advertising without consequences. 3 King beds were a must for me and my family and never would have booked this cabin if they were truthful about what size beds they had. You Must pay up front and then you get what you get regardless of what you thought you paid for.
  - [ ] Advertised 3 king beds, actual 3 queens
  - [ ] Advertised Pac-Man, galaga and multicade arcade gaming system. Only Pac-Man & Galaga
  - [ ] Advertised 5 Flatscreen tv’s. Actually 4. 2 of the 4 size of iPad.
  - [ ] Advertised electric fireplace (4) actual 3 gas and 1 wood fireplace.

• Review fromTerri W

  Date: 04/15/2024

  1 star
  Switched cabins on us to cabin with to one w/no privacy, dishwasher didn’t work, we arrived to dirty dishes, requested a supervisor and no one would speak to us. Had to use bedding to cover windows so neighbors couldn’t see in. The experience was absolutely horrible. Completely destroyed our vacation. NO ONE NEEDS TO STAY HERE. It’s horrible!

• Review fromCrystal L

  Date: 04/05/2024

  1 star
  Terrible we checked in to our cabin called
  Parkside located at **** ***** ****** *** on April 3 for spring break upon arrival we realize no WiFi so I call to speak with someone who tells me the owner of the cabin has allowed the WiFi to reach its cap so they will reach out and have the owner fix this… no call back today makes 3 days no WiFi,
  Can’t watch any of the 5 TVs can’t use the theater room, kids can’t use their Xboxes they brought with them, I was told by the manager the week before we came this cabin absolutely has WiFi as this was a necessity for me to work on this trip. they told me Wednesday They will move us to another cabin they did not, they apparently have no manager who can even call back other than a supervisor who relays the messages, and the only compensation they want to give us for a five day cabin rental with no TVs no Wi-Fi no Internet, three days of work compensation, being lost, and the only thing we’ve done in this cabin is sleep and shower was 150 dollars. Also no blankets sheets or pillows
  For pull out couches, pool table and air hockey table so old and damaged they can’t be used.

• Review fromEmily W

  Date: 03/10/2024

  1 star
  Definitely do not recommend. We stayed in Running Bear. We had multiple issues, listed below, and after speaking with the representative they gave a very, very small refund and said, "It is our mission to provide you the cleanest cabin in the Smokies so that you will become a guest for a lifetime...from time to time, appliances, hot tubs, satellite TV, water, electricity, etc. will break down or malfunction. While we cannot refund any monies due to these issues that arise as they would in any property due to the life expectancy of any and all such appliances etc, we will respond as quickly as we can to make repairs and restore amenities." There was no attempt to fix the dryer, and when we informed them about the lack of beds, they told us we could go buy air mattresses and get reimbursed. The pull out beds were clearly written in the description and drawn into the layout.
  Top floor, king bedroom - the handle in the shower came off
  Multiple bathrooms - dead bugs, toothpaste on the wall (showing it was not properly cleaned), black stuff coming out of shower head
  Top floor, other bedroom - we were told there would be two queen bed pullouts, but there was only one twin bed pullout.
  Missing sheets on main floor bed.
  Hot tub jets were not working
  Dryer isn't working

• Review fromEbonee W

  Date: 01/22/2024

  1 star
  If I could give them a negative 1000 stars I would. We checked in on Friday 1/19/24 and did an inspection of the cabin. Upon checking the pool was ice cold and the games did not work. Maintenance arrived, stated the pool heater was off and they had a ticket in for the games. Later on we started to see roaches. Roaches were crawling on the kitchen islander near our food, in the bathrooms, rooms and theater room. Dirty towels were left for us to use, sheets were dirty and dust was everywhere ( lamps, floors and ceiling fans). Saturday, 1/20 I called Guest services to voice my concerns and advise the pool was still ice cold and that the dryer was not working either. I stretched the fact about the roaches in the cabin and how unsanitary the cabin was. The rep promised someone would be out to rectify the problem. That NEVER HAPPENED. After my complaint, they offered me $157 compensation. What a joke! I said absolutely NOT. The lady at the front desk went on to say they could only offer me $200 refund and a future credit of $292 to use when I come back ( as if I would EVER come stay at one of their properties again) This company does not care about your concerns, the people in guest services definitely DO MOT CARE! All they care about is collecting your money. I still have not talked to a manager to rectify this problem. I will be posting pictures of everything we experienced and reporting this company to the BBB. DO NOT STAY HERE, RUNNNNNNNNNN FAR FAR AWAY!!!!!!

• Review fromDonna F

  Date: 01/03/2024

  1 star
  Not even worth 1 star…Hot tub didn’t work, took 3 phone calls to get resolved, house was not new construction, per the description. If it truly slept 16 I have no idea where they would have slept, especially since we were provided with 1 extra blanket (thankfully there was only 4 of us) The house was disgustingly dirty…Facets not attached to sinks, smoke detector hanging from ceiling. Cobwebs pretty much everywhere. Food in refrigerator left from last visitors. Did not get access to game room as none of the people I talked to knew what the code was. Pool was dirty, indoor pool full of leaves? Hot tub was fixed, but the 1st maintenance guy added so many chemicals it took the color out of the majority of my swim suit.
  Washed my daughter’s hoodie as she spilled chocolate on it and the stains did come off, but there were several black spots added. Return filter super dirty…..Probably hasn’t ever been replaced. Furniture all stained up, walls marked up. Hands down the most disgusting place I have stayed in and it was not cheap. Vacation cost us additional money as we planned on hanging out at the house a lot, but due to the circumstances we did not spend as much time as intended at the house. When running hot water, it makes a horrific high pitch screeching sound (ever heard a rabbit being attacked by a coyote? It’s awful, can be heard outside, I am surprised the neighbors haven’t complained. As of yet, no response to multiple emails I have sent. Nothing but disgusting all the way around the lack of TLC from this company for these homeowner’s homes…I would be furious.