Complaints

This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TruGreen

  1790 Kirby Pkwy Germantown, TN 38138-7420

  
• 

  TruGreen

  6861 SW 196th Ave STE 112 Fort Lauderdale, FL 33332-1629

  
• 

  TruGreen

  8601 Baumgart Rd Evansville, IN 47725-1519

  
• 

  TruGreen

  50526 Corporate Drive Macomb, MI 48044

  
• 

  TruGreen Limited Partnership

  7230 Rutherford Rd Windsor Mill, MD 21244-2704

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** stopped by and said Trugreen was working on a neighbors yard. He sold me mosquito spraying after reassuring me that the product they use ******* does not harm bees and is non toxic. He seemed like a very nice man. After he left (it took 45 minutes to sign me up btw), I looked up ******* and it WILL kill bees even after it is dry. "highly toxic to bees if they are exposed to direct treatment or residues on blooming crops or weeds. The active ingredient is bifenthrin, is a non-selective insecticide, meaning it can harm various insect, including bees."A. They should not be lying to customers.B. I've texted **** and called the company about 6 times and can not reach anyone! I finally reached a woman today who said (in a very strong accent) "it won't harm bees" and when I read the above to her - the line went dead. I've wasted 2-3 hours on this so far. I'm not sure if they are a 100% scam or an actual company? I tried the CHAT option on the site and it does not work. I tried the ****** US' option on the site but it also does not work. May be a fake website??If they are an actual company - that's a nice trick to get your CC and then not allow you to cancel.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company for a price to treat my yard. I decided against using the business and told them I went another direction. They continue to call my phone over and over and harass me. After the 5th consecutive call, I asked the telemarketer to remove me from their list that I was not proceeding with them, the calls did not stop. They have continued for 5 days straight with at least 6 calls a day. I answer most and politely tell them I am not interested and ignore the rest. I dont know how to get them to stop. I block every number they call from yet they continue to get through. I am on a do not call list and would like this to stop immediately.

  

  Business Response

  Date: 04/08/2025

  TruGreen apologizes for Ms. ************ experience with TruGreen and the unwanted calls she has received. TruGreen left a message and sent her an email. It is never our intention to inconvenience or overwhelm someone with calls, and we are looking into our internal processes to ensure we are providing the best customer experience possible. ********************** has cancelled Ms. ************ sales inquiry and added her to the do not contact list. Ms. ********** has been advised that it can take up to 30 days for all calls to stop. 

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** **********

  , FL 32779

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had TruGreen lawn service continuously for several years. I pay for a sulfur treatment, and weed and feed treatments. In the past there have been issues with excessive weeds throughout the year. This year is extraordinarily bad. I have many areas that are missing grass in the front yard that are not traffic areas and also lots of weeds. Given that I hire TruGreen to treat for weeds and also maintain the health of the lawn I am shocked how poor my yard looks. I have called them with my concerns and they have not remedied the situation. I would like a refund of the past year's worth of service since it is apparent they have not properly performed the service. I have pictures to back up this statement. I am concerned that I will need to replace sod that was damaged/killed by TruGreen's misapplication of treatment.

  

  Business Response

  Date: 04/22/2025

  TruGreen corporate and the local management team have spoken with the customer. ********************** apologizes for the concerns with the lawn and her experience with TruGreen. TruGreen has agreed to sod the concern areas in the lawn by 4/30/25 and credit the open balance on the account from the ************** TruGreen will keep the case open on our end to confirm satisfaction after the sod has been installed. TruGreen considers the matter with the BBB resolved. Thank you. 

  Customer Answer

  Date: 04/22/2025

  I am eagerly awaiting Trugreen to fulfill its promise to resod the areas that have suffered damage. They let me know it would be completed by April 30th. I will consider this matter closed and resolved once they have followed through on their promise.

  Customer Answer

  Date: 04/23/2025

   
  

  From the CONSUMER:

  Sent 4/22/2025 7:28:36 PM

  I am eagerly awaiting Trugreen to fulfill its promise to resod the areas that have suffered damage. They let me know it would be completed by April 30th. I will consider this matter closed and resolved once they have followed through on their promise.

  

  Business Response

  Date: 05/01/2025

  TruGreen installed sod on 4/29/25 and confirmed with Ms. ******* on 5/1/25 that everything has been resolved. TruGreen recommended watering the sod each morning and to have her new company avoid treating it until it has fully rooted. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to inquire about a new service and was considering signing up. The following business day while at work I received 5 calls in 3 hours. On the last call, the man I spoke with became hostile when I said I was no longer interested in the service and told me that he was trying to get me a better price, then when I said I would call back if interested he hung up on me after huffing and puffing. Unprofessional. Scary to think a company has employees like that and basically is allowed to stalk customers.

  

  Business Response

  Date: 04/08/2025

  TruGreen spoke with Ms. ****** on 4/8/25 and apologized for the sales calls she received. It is never our intention to inconvenience or overwhelm someone with calls, and we are looking into our internal processes to ensure we are providing the best customer experience possible. We are also addressing the concern with Ms. ******* interaction with one particular representative internally accordingly. TruGreen has cancelled Ms. ******* sales inquiry and added her to the do not contact list. Ms. ****** has been advised that it can take up to 30 days for all calls to stop. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TruGreen states they performed a **** and shrub application in February on the 8th where it looked like the person was in the front yard for about 2 minutes. I complained and said they did not get the entire property and were sent back out. I believe they sent the same person again on the 10th or 18th. On approximately March 4th (unable to confirm because they have removed all records from my view) they were supposedly there to perform a lawn service. My cameras do not show them on or around the property, let alone going into the back yard. On 4/4/25, Lawn Doctor, a new service came to the property to evaluate as a new customer. They left their information for me and TruGreen was able to see the square footage issued by Lawn Doctor on their evaluation. It reads 8160 sq ft which is a ***** difference between TruGreen's approximate 13k that they built their contract on. I am bombarded with calls all the time with them attempting to collect $87 for a service that was half done where a more expensive service was never completed at all, and where they misquoted the size of the lawn (inflating the size of the lawn). *** The property card states the entire property (LAND AND BUILDINGS) is .29 acre. *** An acre is ***** sq/ft. Unsure how they got 13k(approximate) in footage when that's larger than the property itself. They continue to call and I just want them to go away at this point and leave me alone.

  

  Business Response

  Date: 04/07/2025

  Good afternoon, I called this customer and left a message for them and apologized for the inconvenience. It is never TruGreen's intent for a customer to be charged for a service that was not properly completed. We will ensure this matter is resolved.  We have credited the balance on the account for the application.  At this time TruGreen feels this matter has been resolved. *****

  Customer Answer

  Date: 04/08/2025

  TruGreen is still contacting me regarding this. 

  Customer Answer

  Date: 04/08/2025

   
  Date Sent: 4/8/2025 12:01:30 PM
  TruGreen is still contacting me regarding this. 

  

  Business Response

  Date: 04/08/2025

  We have entered a credit on the customer's account and are waiting for it to process (it should process within the next 24 hours.)  I have also entered the customers information into our internal do not contact system, as well as updated out accounts receivable team that we are no longer trying to collect this balance, and it will be credited/removed.  TruGreen considers this matter to be closed at this time. 

• Initial Complaint

  Date:04/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I because a tureen customer in may 2924. Tureen has killed my grass several times. I have constantly complained over the last 12 ones about service or lack thereof. Most recently a tech poured chemicals on my grass and killed large portions of my grass.

  

  Business Response

  Date: 04/10/2025

  TruGreen called and left a voicemail for Mr. ******* 4/9/25 and 4/10/25 with no response. TruGreen also sent an email on 4/10/25. Our records indicate that our General Manager did a property visit on 4/1/25. He noticed a different color granule fertilizer had been applied which was not the color of our granule fertilizer. Mr. ******* did admit to our General Manager that he applied a round of granule fertilizer directly after our last treatment on 3/10/25. Our General Manager took pictures as well as a brought sample of the different color granule fertilizer back to the branch to compare it to our granule fertilizer. He advised Mr. ******* that the heavily applied fertilizer stressed the lawn. Our General Manager feels confident that the stressed foliar will grow out. TruGreen is denying refunding Mr. ******* $500.00 for our products and or services did not cause the damage to Mr. ********* lawn. TruGreen considers this matter resolved.       

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 we entered into a contract for TruGreen to treat our yard. We were told it was guaranteed that we would be totally happy with the care we would receive. We have seen no difference in what we already had. We have bare spots in our yard. We called them and told them we were unhappy with the care our yard has received, were told that they would come out on Wednesday to reseed and aerate it. We received a call telling us they were coming. No one showed up. That was 4 days ago. I called today and was told that there is no order to come out. I told her I just wanted to cancel the whole thing since we still have a horrible looking yard and we cant depend on them coming out when they say they will. We have paid them $1600.00 and was told they would give us $500.00 back. We wanted the entire $1600.00 back since they did not hold up there end of the deal. We were wondering if you could help us get our money back. This had been the worst experience ever. I would never recommend anyone use this service.

  

  Business Response

  Date: 04/15/2025

  TruGreen corporate and local office both spoke with Mr. ********** and apologized for the concerns he is experiencing with his lawn. The manager agreed to complete a no charge aeration/overseeding, which was completed on 4/14/25. TruGreen corporate confirmed with Mr. ********** that everything went well. TruGreen corporate will follow up with Mr. ********** in 6 weeks to check on the germination of the seed/improvement in the lawn at that time and is committed to staying in contact with Mr. ********** until this matter is fully resolved. TruGreen considers this resolved with the BBB. Thank you. 

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For two consecutive years. My Bermuda lawn was not properly treated to prevent weed growth in my yard. It is now 99% weeds. I was told by the teach at my home , I agree it is bad. But since I am so close to the service center, they send out the most inexperienced techs to my area . I have requested a call from the manager and they have never responded. I am paying for services that have been wholly ineffective and request a refund.

  

  Business Response

  Date: 04/08/2025

  TruGreen apologizes for Mr. ****** concerns with the lawn and results. TruGreen strives to provide our customers with quality service and the results they expected, but in this case we fell short. TruGreen spoke with Mr. **** 4/8/25 and agreed to refund $241.02 to resolve his concerns. The account has also been cancelled as requested. TruGreen apologizes for Mr. ****** experience and considers this matter resolved. 

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Trugreen on March 21, 2025 and over the same weekend I decided to cancel the service after hearing about the service in the local area. On March 24, 2025 I called customer service and cancelled my contract which was within the 3-day window for cancelling without penalty. I was told my refund would take 1 to 2 weeks and I requested an email to confirm the cancellation. I never receive the email. On approx. April 1, 2025, I called to check if my refund has been processed and the representative told me it was and again I requested a conformation email which I did not receive. On April 5, 2024 I called again to see the status of my refund and was told the refund was process on April 4, 2025 and I will see my refund within 3-5 business day. I requested a confirmation email but the stated she could not send an email I received a tracking number ******** but wanted something in writing. I told her I will not get off the phone until I get the conformation number. She asked me to refresh my computer to see if I have the email. I did but no email. Then she stated she had to speak with her team and then after being put on hold, told me I would receive an email within ***** hours which I believe I will not get. I just want my refund return to me.

  Customer Answer

  Date: 04/08/2025

  I received my refund on Monday April 7, 2025. However, I never did receive the email as the customer representatives said would happen on all three times I called which is unsatisfactory and delaying my refund until I pressured them is also unsatisfactory.  

  Customer Answer

  Date: 04/08/2025

   
  Date Sent: 4/8/2025 8:16:29 AM
  I received my refund on Monday April 7, 2025. However, I never did receive the email as the customer representatives said would happen on all three times I called which is unsatisfactory and delaying my refund until I pressured them is also unsatisfactory

  
  

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received notification from Ring camera of someone on property. When TruGreen worker hit door **** I spoke with him. He then went to his truck and did not service the front yard. I also have Ring camera in back yard. I notice via camera he walked across the yard and then walked back to driveway to his truck and left. Called the company and first spoke with *******. Call was disconnected. Called back and spoke with ****** who stated he can discount services that were never rendered. I offered to send the video he was not interested. I called back and spoke with ****** who stated she will credit account and give discount on future services. I went into account this morning and there is a $36.+ charge pending in my account. I called and spoke with ******. I asked for a manager or supervisor. She did not transfer me. She stated the amount was for the service next week for their product. I should not be charge due to their employee neglect or services not rendered. ****** also said they are charging a discount rate for services on 4/3/25. I explained I did not receive service.

  

  Business Response

  Date: 04/07/2025

  TruGreen has canceled the service. TruGreen has advised *** ******** that we have placed his contact information into our internal portal. TruGreen advised *** ******** that it could take up to 30 days for all communications to stop. *** agreed to wait the 30 days. TruGreen has taken all the needed steps, and no further action is required at this time. TruGreen considers this matter resolved at this time.