Complaints

This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TruGreen

  1790 Kirby Pkwy Germantown, TN 38138-7420

  
• 

  TruGreen

  920 Jimmy Ann Dr Daytona Beach, FL 32117-7804

  
• 

  TruGreen

  8601 Baumgart Rd Evansville, IN 47725-1519

  
• 

  TruGreen Lawn Care

  5651 E Highway 163 Columbia, MO 65201

  
• 

  TruGreen Limited Partnership

  7230 Rutherford Rd Windsor Mill, MD 21244-2704

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trugreen trespassed on my property without permission. I do not have a relationship of any sort with them. They sprayed my lawn with pesticides and weed killer, destroying 3 years work of cultivation of clover and other pollinator attractants, as well as killing said pollinators. No call I have made has resulted in anything but denial of responsibility.

  

  Business Response

  Date: 04/24/2025

  TruGreen corporate and local office spoke with Ms. ********* this week. TruGreen apologized for her property being treated in error and for the lack of follow up from her calls to customer service. We understand her concern with the clover and pollinator attractants in the lawn, and it is never our intention for someone to feel as though we are avoiding assisting with their concerns. TruGreen and Ms. ********* agreed to a check of $500 being issued for the damage to her clover and time she has spent working on growing the clover in her yard. Ms. ********* should expect to receive the check within 2 weeks, and TruGreen corporate will be reaching out to her in 2 weeks to confirm it has been received. Thank you. 

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *********

  ****************

  ********, GA 31406

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired TruGreen for lawn and tree services. Including grub service. Last fall it became clear there is clearly a grub issue. Multiple calls resulted in no refund of the amount charged for grub service. Never received a call or visit from the local office despite requesting it. Only a refund of the overpayment I had some how made and cancellation of services. Followed by months of additional calls to sign up. They even had the nerve to call to find out when a good time was in the month to put me on the schedule. Explained and still to call or visit from local office. Additionally new service company says trees and shrubs have blight and were never treated by TruGreen so they treated for me. Clearly I should also be refunded for tree services too.

  

  Business Response

  Date: 04/24/2025

  TruGreen corporate and branch general manager reached out to Mr. **** apologizing for his experience. TruGreen has agreed to refund his 2024 payments totaling $1083.45, which is being processed by our billing department. TruGreen has advised Mr. **** he should receive the refund within 2 weeks, and Mr. **** advised the general manager that he will update when it arrives. 

  Customer Answer

  Date: 05/10/2025

  Close this case TruGreen has resolved the issue. 

  Customer Answer

  Date: 05/14/2025

   
  Date Sent: 5/10/2025 8:40:21 PM
  Close this case TruGreen has resolved the issue. 

  
  

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2025 we cancelled out service from TruGreen because of poor service/treatments. After that, a TruGreen driver stopped by... said he'd spray our lawn for half price... We told him we had no contract with his company and not to bother. He said he would do it anyway. We allowed him to spray the front lawn. I called them today at ************** and talked to a *** who called himself *******. He said we cannot just stop their service. He kept challenging my demands to have no further contact with us. He said we were obligated to continue their service. I advised him if his company and/or staff enters my property after this call, I would call the ******************************** and have them trespassed immediately. He became defensive and argued with me. I advised him to not enter my property again. He kept talking and wouldn't let me get much of a word in after that. At that point, I hung up the phone.

  

  Business Response

  Date: 04/16/2025

  TruGreen spoke with Mrs. ******** on 4/16/25 and apologized for her experience with TruGreen. TruGreen explained the continuous service policy to Mrs. ******** and confirmed that the service was cancelled on 4/15/25 as requested. Mrs. ******** advised that she did give the specialist on 3/14/25 approval to complete the service. Mrs. ******** was advised that a prepay letter with the 2025 pricing was sent in November 2024 and we received their prepay check on 11/27/24 for the 2025 season. Mrs. ******** did not have recollection of receiving the prepay letter or sending in her prepayment. Mrs. ******** advised that they are not interested in continuing the service, so TruGreen confirmed that a refund for the prepayment less the 3/14/25 service will be mailed back to her via check within 7-10 business days. TruGreen considers this matter resolved. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service last year. True green showed up this year and treated my lawn with fertilizer after my landscaper already did this. I never authorized the service and now I am receiving collection calls after being told by the company it was taken care of. I requested to be put on the Do not call list and to send me verification. I will never utilize Truegreen for anything in the future as a result.

  

  Business Response

  Date: 04/16/2025

  TruGreen attempted to reach Mr. ***** today, 4/16/25, via phone and email. TruGreen apologizes that Mr. ***** received an unexpected application in March **************************************************** November 2024. TruGreen has cancelled the account effective immediately, and the invoice for the 3/11/25 service has been credited. TruGreen has provided this information in writing to Mr. ***** via email and has also provided proof as requested that he has been added to TruGreen's do not contact portal. TruGreen considers this matter resolved. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled services with TruGreen before they provided any services to me. They wanted me to prepay so I did. I read reviews and became nervous they were not a great company to work with. I cancelled and was told my refund was processing and would take 3-5 days. After 3-5 days I did not see a refund. I called again and was told sorry its going to take 3-5 more days. After that I did not see a refund so I called again and was told it take 7-10 days and would be no longer than the next Tuesday. I called on Tuesday when the refund was not in there. I contacted them again and they told me the refund was actually never processed and they would enter it in today. Now it is going to take another 7-10 days for the refund to go through. They just keep telling me its coming and coming but never does. I want my money back immediately.

  

  Business Response

  Date: 04/16/2025

  TruGreen reached out to Mr. ******** via phone and email on 4/16/25 to discuss his BBB complaint. TruGreen apologizes for the delay in the refund being issued. TruGreen issued the refund of $725.45 back to the customer's original method of payment on 4/15/25. TruGreen's billing department sent an email on 4/15/25 as well confirming that the refund was issued. TruGreen has advised that it can take up to 3 business days for the funds to appear on his end. TruGreen considers this matter resolved. 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ********

  *****************

  ******, MA 02021

  
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay infull forTruGreen services each ***** unauthorized ccard charges allowed.Spring 2021 askedTruGreen remove my ccard info frm their records paid in ******* assures will do.I learned my ccard info remains in TG c/s records.i nvr havevir do owe TG $.EaSpring I calltoorder services, ea yr Im assured ccard info is removed.8/29/24 I saw frm window woman open my mail box then entered her car parkd across the street.A violation of the law.i found a signed TG note no notice frm TG i shld expect someone on my property in my USPOmailbox.Against the law. Promptly phoned TG to report incident.Said ***** make Police report this time&TGneeds to needs to educate their staff. 4/4/25 1445 a txt from TG ******** will perform my lawn trtmnt 4/5/25. 4/4phonedTG, spoke c/s *** expl i have yet to contactTG,arrange2025pymt. TGready to chrge my ccard w/o my permission.***,c/s we hav your ccard on recd.I said pls remove now.Said she will do. Iask when.***s said its done.4/11/25 TGc/s still has my ccard info.have prob commun with customer service. Ever since 2021, Ive reqd 48 hour heads-up notice of lawn trtmt so I may mow my lawn. They do not offer a predictable svhed due to weather or other.haveva sched They agree. I tell the tech who performs the service. I try to reach the service. Im left to call and speak to a C/S individual that may have problems carrying out customer instructions. One time last yr a TG tech showed up to aerate abd iver seed my lawn. I left my front door for an errand and i hear machinery in my yard. I see another tech. Asked why they were here? Aerate n seed. I say i didnt order ******* pay in full esrly in the yr for services i want. They loaded equip back up and keft.If not home,my ccard wldve been charged.w/o my permission.Spoke to c/s 4/4/25.They show i get *********************** havnt ordered serv.I expl probs of past w my USPSmailbox enterd byTG emp-lawbreaking.TGdismisses Cust privacy concerns.4/11/25still has my ccard(s)info.I want proof of removal.

  

  Business Response

  Date: 04/17/2025

  TruGreen corporate tried to reach Ms. **** on 4/15/25, 4/16/25, and 4/17/25. TruGreen sent Ms. **** an email confirming that her account has been cancelled and her credit card information has been deleted. TruGreen apologizes for any confusion or miscommunication that has occurred. TruGreen's services are continuous from year to year and credit card information is automatically saved when a payment is made. A customer can request to remove the card information or take the action themselves through their TruGreen online account/app. Unfortunately, TruGreen pre-service notifications can only be sent 1 business day in advance, as that is when the schedules are finalized, and work orders can either be left a the property or accessed through the online account. We apologize if a work order was put in Ms. ****** mailbox, and we have forwarded that concern to ensure it is addressed internally accordingly. TruGreen considers this matter resolved. 

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been servicing my yard since September 2024, they used weed killer, fertilizer, aeration. I have weeds growing looking like grass, what looks like small trees growing, my yard has barely any grass more dirt front and back yard. My neighbors have pretty green grass. There is nothing close to mowing just lots of dirt.

  

  Business Response

  Date: 04/21/2025

  TruGreen corporate and local office spoke with Ms. ***** regarding the lawn and apologized for the issues she is experiencing. The local team went out and met with Ms. ***** to review her concerns. TruGreen has agreed to: discount her next application to be at no charge, apply revive to help the lawn recover, and return about 2 weeks after the application to retreat weeds as needed. TruGreen corporate has advised Ms. ***** that we will stay in contact with her until she is satisfied with the improvement. TruGreen will keep the case open on our end, but considers this matter with the BBB resolved. 

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have been a TruGreen customer for last 10 plus years. Last year, I spent 308 USD for my lawn fertilization, weed control and grub control. I received in mail a quotation of $444.00 for the whole season. After several phone calls I still ended up paying significantly higher amount relative to what I paid last year i.e., $354.00. This is 46 dollars more than last year. I requested that I could pay close to $320. However, I was always given a scripted answer that hinted something like "take it or leave it". Please help in this matter

  

  Business Response

  Date: 04/15/2025

  TruGreen spoke with Mr. ****** 4/15/25 and apologized for the billing concerns he is experiencing. TruGreen explained that the base price is subject to price increase each year based on product and industry cost increases, and any discounts added/negotiated each year will fall off at the end of that current season. TruGreen agreed to add an addition discount bringing his prepay down to $320 to meet in the middle, and a refund has been submitted for $35.48. Mr. ****** should expect to receive the refund within 5-7 business days back to his original method of payment. TruGreen considers this matter resolved. 

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have Saint ********* grass in the front yard, and we have Bahai7008 grass in the backyard. We were told by another professional that TruGreen used the same weed killer for both front and backyard which totally killed our backyard grass. Its dead.

  

  Business Response

  Date: 04/17/2025

  TruGreen spoke with Mrs. **** on 4/11/25 and scheduled a property visit with one of our Service Managers from the local service center.  We completed this property visit on 4/11/25. The weed control we applied was not to the entire lawn. We did not observe any signs that would have caused the damage. We are denying responsibility for the decline of the lawn. However, as a good faith gesture, TruGreen is willing to discuss a resolution with Mrs. ***** TruGreen has not gotten a response. TruGreen considers this matter resolved at this time.  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called since February to have someone come address the concerns with my grass..4 times and now today they send someone for a 5th time with no explanation just sent someone out he just fertilized again hopefully not killing more of my grass!!! I am Still waiting on a specialist to contact me to come see my Lawn as I have been a trugreen customer since last year was told my lawn would be way better this year after servicing for the year. I can tell you it is 100% worse it has ever been. The weeds are insane they have burnt my grass because they keep sending someone to spray my yard instead of address the situation and I would like a supervisor or someone above a customer care representative who is just going to yes me to death and not address the a problem! I pay a lot of money to your company I also have given my neighbors your company to use and I have the worst lawn!!!! I would like to be contacted in regards to the lack of care and the destruction to my *********** are not uploading that I see but I am happy to provide.

  

  Business Response

  Date: 04/17/2025

  TruGreen corporate and local office have spoken with *** *****/visited the property. TruGreen apologizes for the concerns *** ***** is experience with the lawn and is committed to working with him to see improvement. TruGreen is going to aerate the lawn at no charge to help promote proper growth. TruGreen has reviewed mowing recommendations with *** ***** which he has advised that he is already doing. TruGreen has offered a discount on *** ******* program for the issues he is experiencing, which he accepted. TruGreen corporate has agreed to stay in contact with *** ***** until the lawn is looking good. TruGreen considers this matter with the BBB resolved. 

  Customer Answer

  Date: 04/17/2025

  I just wanted to extend a thank you to ****** and ***** who went above and beyond to keep me a part of the tru green family the level of customer service they provided is exactly why I went with tru green to begin with. They were outstanding! ****** assured me that she would follow up also once these procedures were done because the communication was a big part of the problem to begin with. Thank you