Business Profile

Lawn Maintenance

TruGreen

Complaints

This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,805 total complaints in the last 3 years.
465 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 18th i contacted Trugreen to schedule an aeration lawn service for my residence. I set up an account and was told if i paid for the service over the phone they would perform the service within 3 days, i told them to proceed and paid them $210.07. After a few days i downloaded their app to check the scheduling, i was informed the service would occur on the 23rd. I though it was late but was going to still be done. Today (9/23) the service still had not been performed and the app said it would now occur on the 28th. I called Trugreen to express my dissatisfaction and told them it needed to be done by the end of the day on the 24th or to return my money immediately. They said they could not do it, i told them to refund my money before the close of business today the 23rd. This has not happened. They have now had my money for more than a week and by now i wont get it until the middle of next week and no service has been provided. I feel they used a tactic of making a promise they had no intention of keeping to get my money.
Business Response
Date: 10/06/2022
RESPONSE:

Thank you for your feedback.

TRUGREEN appreciates the time taken to provide us with your concerns.

TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.

In review of the customers inactive account the customer has been refunded.
Initial Complaint
Date:10/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The first scheduled aeration of my lawn and overseeding was supposed to take place on 9/12. The employee who showed up did not even get out of his truck said the equipment was broken and left. 9/22 same employee came back and did overseeding and aeration of my front and side yard missed my whole back yard. Charged me $330 which was the price for my whole yard. Said they came back on 9/27 they were here for one minute and did not complete service. I called again and asked for another technician sent another technician out on 9/29 was here for one minute and did not complete service. I keep asking for a manager to call me I am not paying $330 I will pay half this since they did half the job. I don't want anyone else coming out to attempt a service that has been attempted 3 times now.
Business Response
Date: 10/04/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers active account, corporate customer care contacted the customer directly confirming the aeration &overseeding application has been credited at off in the amount of $165.32 due to the application being incomplete, customer confirmed payment for the balance will be paid within the next 24 hours, apologizing for any inconvenience caused.

Customer Answer
Date: 10/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/01/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not a customer of **********************. They mistakenly made a pesticide application to my newly reseeded lawn that was intended for the next-door neighbor on Sept 28. According to the product label, the material they used will interfere with the germination of the seed applied to my lawn on Sept 15. I have tried several numbers trying to contact the ******* ** TruGreen branch. All numbers are routed to a customer service agent. I talked to four different agents and ask that they put me in touch with the ******* branch. All four said they could not give me the number and had no way to contact the branch themselves. I asked that they escalate the request to their supervisor. Three refused to do so. One said she would have her supervisor call me. All four said the only thing they can do is to place my information in "the system" and I should hear from someone in ***** hours. To date I have not heard from any TG personnel. TruGreen is obviously aware of the problem as they dispatched someone to treat the neighbors lawn on Sept 30. TruGreen is clearly in the wrong as they entered my property without permission and misapplied a pesticide that will inhibit the generation of my recent seeding. Why they won't give me the courtesy of a call is baffling. All I want is a visit from the local branch manager to review the situation and propose some sort of restitution for the damages caused to my seeding activities.
Business Response
Date: 10/04/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the non-customers complaint corporate customer care contacted the customer directly confirming the service manager *********************** met on the property this morning, confirming reimbursement of monies spent for seed will be refunded, confirming aeration will be done on the property,apologizing for the inconvenience caused.

Customer Answer
Date: 10/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/01/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************** agreement for $568.34 to have lawn fertilized and treated on intervals until weeds dissipated and a lush healthy lawn resulted. Instead, the extent of neglect and lack of proper protocol by TruGreen has resulted in destruction of private property. My lawn has been destroyed. I've called and have sent numerous email stating concern that my lawn was deteriorating. My complaints date back to April 10th, 2022.TruGreen's resolution was to send team who were not properly trained and who caused more harm than good. After 1 year of frustration, time, money, and lawn destruction I contacted TruGreen stating that I would resort to further action if my requests of a full refund for paid services and an additional credit to hire another team to fix my lawn. ******************* and *****,lawn specialist, personally stopped by and both agreed that the lawn was in terrible condition and the most recent aeration and seeding treatment was not done properly.Unfortunately, even though ***** personally saw my lawn, he has not responded to 2 emails for a full refund and a credit for the cost to repair.I've contacted TruGreen multiple times over the past year regarding this matter. I am requesting an immediate refund of all monies paid, a credit of $300 to hire another company, and for TruGreen to pay for all services over and above my refund due to the extent of the lawn and property damage- Investigate business for unethical business practices
Business Response
Date: 10/11/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.
In review of the customers inactive account, TruGreen General Manager ***************** reviewed the customers lawn with the customer and made plans to revise the customers lawn which included a refund, and the first two of next years services at no cost. The customer agreed with this plan, and then he decided to cancel his service.
Customer Answer
Date: 10/11/2022

Complaint: 18154954

I am rejecting this response because: After discussing with ***************** I was not completely confident with TruGreen's ability to rectify the lawn destruction caused over the year as outlined in the service agreement.
Countless complaints on ****** reviews, Yelp, and Trust Pilot confirmed that TruGreen has issues honoring their service agreements.
In additional to a full refund for all services paid, TruGreen needs to pay for all lawn rehabilitation services from ANOTHER company. I am currently getting bids. For this matter to be rectified, this is what's needed.

Sincerely,

*********************
Business Response
Date: 10/21/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.

In addition to refunding the lawn TruGreen branch general manager ******************* has also refunded the customer for his tree and shrub service. Corporate care has made several attempts to contact the customer to discuss this and has not been able to reach him. ************** has reviewed the customers account and at this time we do not agree to pay another company to service the customers lawn.
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/14/22, True Green came to my property to perform an AERATION/OVER SEED service. When I got home I walked the yard to inspect job. Large sections of the yard had not been aerated. I also could not find any traces of grass seed. I signed in to check the work order as one was not left at house per normal, and it clearly stated, "Today I aerated and over seeded your yard" with an amount of ***** pounds of seed used. I had my wife, as well as the man that manages landscaping on my property walk the yard as well. No grass seed. I have True Green on auto-pay so I was charged $1138.48 on 9/15/22. I started contact with True Green at that point complaining about aeration not completed as well as being charged for grass seed that was not put down. They said they would schedule a re-service. I asked about the work order saying work had been done and wasn't and was told abruptly a re-service was scheduled. They did not show any concern that their company had committed fraud against me. I clearly stated I did not want the same worker, *************************, at my house again. I waited for re-service but no one showed up. I called several times working to resolve this and asking for the local manager to contact me. I was told repeatedly they would in 24/48 hours. No manager ever called. After multiple promises from Truegreen to have a manager contact me to resolve this, I finally fired them and requested a full refund. I was told this had to be okayed by district manager and would hear from him/her in 24/48 hours. No manager has ever called to discuss this or offer to come to my property to see the proof of work that was charged to me but not done. Even after firing them, on 9/28, they still sent the same worker, *************************, to my property to put down seed. He missed entire sections of my yard and when confronted, said he didnt know if he had been to my place before. Now today, 10/1/22, True Green has not refunded but charged me $509.00.
Business Response
Date: 10/13/2022
RESPONSE:

Thank you for your feedback.

TRUGREEN appreciates the time taken to provide us with your concerns.

TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.

In review of the customers inactive account, corporate customer care contacted the customer directly, to explain to the customer that upon reviewing his account and speaking with the TruGreen General Manager ************************* the customer has already been issued a refund for seeding and provided the Aeration twice. The customer will not be refunded for the Aeration because TruGreen visited the customers property twice to successfully complete the Aeration and was provided with Seeding. If the customer has any questions, feel free to reach out to TruGreen directly.
Customer Answer
Date: 10/13/2022

Complaint: 18152885

I am rejecting this response because:
I spoke with the GM ************************* and negotiated a full refund. You should receive clarification from TruGreen.

Sincerely,

*****************************
Initial Complaint
Date:09/30/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Trugreen lawn care services a year ago after putting down new sod at our newly built home, my first service was on 9/18/21. I have received quarterly services since the start and began noticing that when the Trugreen techs came to my home, they either ran through my yard as quickly as they could or they would stay in their truck and then leave after 5 minutes. Each occasion I noticed the techs were not at my home for longer than 5 minutes. I would receive calls often about adding services but I questioned how the techs would notice the conditions of my lawn when they take such little time when they're servicing it. I noticed some of my shrubs in my landscaping were getting eaten by bugs so I added the shrub service to correct the issue. When this service took place I noticed the tech wasn't spraying all of my shrubs. I confronted him about this and he said he saw a honey bee so he couldn't spray those plants. I did not see any honey bees. I have been expressing these concerns to Trugreen when they call but do not get calls back about these concerns. Over the summer my yard developed large brown spots and now I have dead patches where weeds have taken over. I called Trugreen and even sent pictures of these conditions to a CSR, they sent a field manager to my home a week later. He said my yard had fungal growth that should have been treated long ago to avoid the grass dying, he apologized for the techs and mentioned high turnover as an issue. Trugreen then stated they'd provide a free service to correct the issue. This service occurred the following day and the tech sprayed the front and side yard but did not spray our backyard. When I approached him about this concern, he said he didn't know where the property line was, so I told him our backyard backs to the *****. I asked him to spray our backyard and he refused with stating "No and if you have a complaint you can call Trugreen." The tech then quickly left. Now I'm waiting to hear from a branch man.
Business Response
Date: 10/13/2022
RESPONSE:

Thank you for your feedback.

TRUGREEN appreciates the time taken to provide us with your concerns.

TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.

In review of the customers inactive account, a refund has been issued.
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been enrolled in TruGreen's TruHealth plan for more than 1 year. During this time, the health of my lawn has only deteriorated. Many brown spots and bare spots have appeared and increased in number and size. A TruGreen manager who came and saw it said that the problem was not due to insects or disease but in the type of fertilizer that they were using. I have complained by phone many times over the last 12 months, but no improvement. TrueGreen promised several times to make improvement including spreading lime to balance the ** of the lawn but they never did that. TrueGreen did not fully implement the terms of the TruHealth Plan. TrueGreen did not fulfill the pledge of the TruGreen Guarantee. A TruGreen Manager promised to given come out to my residence on 9/28/2022 to discuss it but never showed up. TruGreen broke many promises. I spent many hours on the phone to their **************** trying to get some assistance. I never received the healthy lawn that TruGreen promised that I would be proud of. In response, I am seeking a full refund of all monies paid over the life of the program so that I can spend that money on remediation actions to recover the health of my lawn.
Business Response
Date: 10/05/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers inactive account corporate customer care contacted the customer directly confirming the service manager *********************** has met the customer on lawn for an analysis, confirming the customer has different grass types and has patches of bent grass, confirming the customer will receive a lime and aeration & seeding at no charge including the first 2 applications for the next year at no charge.

Customer Answer
Date: 10/07/2022

Complaint: 18148609

I am rejecting this response because:
I met with *********************** at my residence and ****** offered me several services for free or at a reduced cost to help correct the problems with my lawn.
Later, *********************** and someone else from the local office called me to say that I would soon receive a call from TruGreen corporate office, and that Corporate did not know of our agreement. I should talk with Corporate to reopen my closed account. That I should agree with everything that Corporate said and the charges "would be adjusted on the backend. Basically, I should lie to Corporate and agree to what Corporate said that were not true and I should rely on the agreement with the local office to be done.
Sonn, a fellow from the corporate office called on a recorded line. He wanted to open a new account for a limited TruMaintence plan that did not include the features of my previous TruHealth plan. He wanted to charge me a higher price for the reduced plan. He wanted to charge me an additional $268 for the lawn aeration that the local office offered for $100. He said that, even in the TruHealth plan, that soil balancing with lime was a "cost added side." (Not part of the plan).
The fellow from Corporate would not listen to me. I did not feel comfortable agreeing to all of the things that they said that were not true. I refuse to open a new account on a recorded line with these terms, so I rejected it and hung up.
Because of all the subterfuge, even with the free services that were offered, I do not feel the TruGreen is a trustworthy, honest, and forthright company that I could rely on for the long run to manage the health of my lawn. I do not feel that TruGreen had my best interests at heart. I do not feel that TruGreen is a good company to do business with.

Sincerely,

***********************
Business Response
Date: 10/25/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers active account, corporate customer care contacted the customer directly by phone confirming the service manager *********************** contacted the customer to educate on the process of the lawn, confirming there will be no improvements this year due to the time of the season, confirming improvement will be as planned in the spring, confirming the customer will receive 2 no charge accounts, the service manager *********************** educated the customer on the different grass types from their neighbors lawn, a free service is scheduled for 10/27/22

Customer Answer
Date: 10/25/2022

Complaint: 18148609

I am rejecting this response because: I am still waiting to see if TruGreen can deliver the healthy lawn that they first promised to me as part of my paid TruHealth Plan. I understand that it will take several applications and part of next year's growing season to show much improvement in the health of my lawn. I also think that TruGreen is not yet performing professionally in several, ways. In addition, I don't think that TruGreen communicates well enough with their customers. I am hoping that things will improve early next year and TruGreen and I can come to an acceptable working relationship. I hope that TruGreen can deliver the healthy lawn that they promised or refund the money that I paid for that lawn. I hope that in the future, with improvements, I can trust TruGreen to professionally manage my lawn in my stead. We are not at that point yet.

Sincerely,

***********************
Business Response
Date: 11/03/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
In review of the customers active account, corporate customer care contacted the customer directly by confirming the senior service manager *********************** has contacted the customer explaining the variance of the process of the expectations of the lawn, confirming the results should be expected next year, confirming the customer will not get the lawn his neighbor has due to the types of grass each has, confirming if a refund is needed it will be discussed next year, confirming the customer has the senior service managers information to contact if any questions and/or concerns occur
Customer Answer
Date: 11/08/2022

Complaint: 18148609
I am rejecting this response because: I have not yet received the healthy lawn that TruGreen promised that I would receive in the fall of 2021 when I started my TruHealth Plan. The grass on my front lawn has stopped growing, the grass has stopped spreading, and the bare spots are still increasing in number and size. Speaking with *********************** at TruGreen, it will take several months into the Spring of 2023 before we will begin to see if the results of the remediation steps that we have taken recently will begin to bear fruit to return my lawn to a healthy and growing condition. We will have to wait until then to see if TruGreen can provide the healthy lawn that they have promised.
I am hoping that TruGreen will be successful with what they have said that they could do and that I can continue with TruGreen managing the health of my lawn. Time will tell our final result.

Sincerely,

***********************
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1 On September 30, 2021, I hired Tru green to seed & aerate my lawn 2 This was my last business with them 3 One year later, On August 17, 2022, without my knowledge, Tru Green seeded & aerated my lawn 4 I was out of town from August ************************* had been home, I would have stopped the aeration.5 I believe I am not responsible for this Charge ($244.15)6 I contacted Tru Green via telephone @ ************. and I was informed that the charges were taken off the books. 7 Since that time, I have received several emails requesting payment. 8 Since, I never intended to have this service, it had no value to me. Therefore, I request the charges to be dropped. 9 For additional information, my credit score over 800, I have never failed to pay my debts, but i feel this charge is due to questionable business practices.
Business Response
Date: 10/03/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
TRUGREEN apologizes for the concerns you have expressed,and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers,expect.

In review of the customers inactive account the customers account has been credited and canceled.
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
been a customer for 2 years added a new service was charged $1545.00 was told service was done on 9/27 I was home all day service not done. have video of my property no one showed at the time they said it was done. cant get refund cant get call back
Business Response
Date: 10/11/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.
In review of the customers inactive account, the customer has been provided an Aeration and Seeding and he has been refunded $840.93. The customers account was also credited for the charge on 10/03/2022 and it has a zero balance.
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold my house on August 9, 2022 in *****, **. Called True Green and canceled the service. On August 24 they came and serviced my lawn, and charged my credit card $69. I called them number of times and asked for refund, they promised to refund my money and never did.
Business Response
Date: 09/29/2022
RESPONSE:
Thank you for your feedback.
TRUGREEN appreciates the time taken to provide us with your concerns.
TRUGREEN apologizes for the concerns you have expressed,and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers,expect.

In review of the customers inactive account a refund has been entered in the amount of $67.95 back to credit card ending in ****. The customer should expect a refund in 3 to 7 business days.
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

TruGreen is BBB Accredited.