Complaints
This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,848 total complaints in the last 3 years.
- 474 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hate picking weeds and did not care much about my lawn, but when I started working on the backyard I started religiously removing weeds and watering since I laid sod. Soon after I started with tru green. The first couple applications were ok and the grass looked good, but then it started. Every weed you can think of. Id call, they say wait and see how it does after no changes I call again and they offer a free application. Well they end up charging you for that free application. At some point I had called so many times and the yard was finely looking decent (essentially they had to kill the sod because of weeds and I laid grass seed), and then I started getting calls for tree and shrub and mosquito. Well naive me said oh yea I want my trees and shrubs looking good. Now I have fungus on the dogwood and a couple other established plants starting to die. On top of that my lawn is filled with crabgrass and other weeds. I sincerely feel like this company is a scam. I think they fail to provide services rendered, they give free touch-*** and then charge you for them, and they give little care about the customers true complaints. Give them a call, and they will give you a yellow brick road to nowhere. Proceed at your own risk. All of my neighbors who go with TruGreen have done the same thing, kept them for a year, saw some results and then realize its an uphill battle we signed ourselves up for. Weed control is hard, I get it But whats funny to me is they dont deny to me Ive had trouble with their lawn service over the period Ive paid for it, they have the history on how many times Ive called, but theyre unwilling to just refund this years applications. So here I am letting others know of my experience, and cautioning others to stop and think before agreeing on that call.
Business Response
Date: 06/05/2025
TruGreen apologizes for Mr. ****** experience and that he did not see desired results from the service. The general manager, **** contacted Mr. ***** to discuss his concerns and come to a resolution. It was agreed that TruGreen would refund the 2025 charges totaling $659.32 to resolve this matter. Mr. ****** account is cancelled as requested.Customer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* *****Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********** company destroyed my backyard lawn in which my lawn never recovered. They tried to repair it by laying new grass seeds which only enhanced the destruction of my lawn. They destroyed my lawn by preforming services I never authorized them to perform on my lawn. For some time now they've been mailing offers to me for services. I've contacted True Green multiple times in a demanding way for them to stop all contact with me. I was met with rude and unprofessionalism by some of their customer services representatives. Some stating they put in the request to stop contacting me which end up being false as True Green continues to contact me. I went as far as to complain with ********** corporate representative. I even sent a complaint about being contacted and the unprofessionalism to *********************** ******** ****** and my emailed complaint to her was rejected.I am a disabled veteran and i suffer from many conditions with PTSD, depression, and anxiety being my worse disabilities. Things like this causes me to suffer medical from the blatant disregards for people as they don't know the conditions of the people they deal with on a daily basis..Business Response
Date: 06/03/2025
TruGreen spoke with Mr. ***** 6/3/25 and apologized that his request has not been properly handled. The interactions described do not align with the level of customer service that we strive to provide. TruGreen has added Mr. ***** to the do not mail list as of 6/3/25 and advised that it can take up to 3-4 months for mailers to stop due to material printed in advance.Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Tru Green customer with a service agreement for my lawn. My lawn was beautiful and green in front and back until they came out on 5/16/25 when it was 89 degrees and applied liquid fertilizer which severely weakened the lawn and killed patches. We had rain the day after the service and I've watered every day since then. I soon realized that 1) it was too hot for liquid fertilizer and/or 2) the technician over applied too heavily and/or 3) the strength was too strong. Now I have a lawn that looks worse than if I was doing it myself. To make the matter worse I have repeatedly called and emailed them asking for a Manager to call me regarding what they will do to fix the problem which due to the late spring time will mean we can't reseed until Fall and I have the whole summer with a messed up lawn. They sent several techs out who one confirmed over application of fertilizer although he probably won't admit it to anyone else. But no Manager has called me yet.Business Response
Date: 06/13/2025
TruGreen apologizes for the concerns Ms. ****** is experiencing with her lawn. TruGreen service manager, *****, met with Ms. ****** on 6/12/25 and found tip burn, shade concerns, brown patch disease and tree root competition. TruGreen will apply a no charge fungicide as soon as possible and aerate/overseed at no charge in Fall 2025.Customer Answer
Date: 06/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ********************************************, NC 28269Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have sent mailings about missing me and taking care of my lawn. I have had service with them in the past and know how much they charge. I would like for them to stop sending me this mail.Business Response
Date: 05/30/2025
TruGreen spoke with Mr. ******* 5/30/25. Mr. ******* signed up for services today. TruGreen confirmed that he did want the service and that he will be notified of his first application within the next week.Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had TruGreen service last year. I authorized and p***aid ~$550 for the service of 7 applications in 2024. I was clearly told and confirmed by my sales *** that no future service will be automatically continued and I will not be charged for any futhre service without my approval. Therefore, I was so surprised to see TruGreen keep charging my credit card without my approval for $337 in 3 separate charges in 2025. I moved out of my house in the end of 2024 and later sold my house where they serviced , and there is no reason for me to keep the service in 2025. I have never allowed or agreed TruGreen to keep the service in that house, and I am not responsible for the charge of the service I do not allow. This is a credit card fraud!!!Business Response
Date: 06/02/2025
TruGreen left a message and sent an email to Mr. ** on 6/2/25 apologizing for his experience. It is never TruGreen's intention for someone to receive services they weren't expecting, and TruGreen apologizes for any miscommunication or misinformation surrounding our continuous service policy. TruGreen has credited the 2025 charges and advised Mr. ** that they will be refunded to his card within 5-7 business days. TruGreen has cancelled any further services at the address.Customer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** **************************************************Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with Trugreen and prepaid for 10 *************** visits on March 6, 2025. The main reason for signing with Trugreen was to eliminate weeds from the lawn. They have done nothing to eliminate any weeds from the lawn. The only weeds that die, are the ones I spray myself or pull out of the ground. I continually fill out their service survey and they send out a different person each visit with a backpack tank sprayer, and a different explanation of what the Sarasota branch is not providing them with to do do the job correctly. I am told something different each time. I am unable to speak to a manager regarding this. Every time I call, I am only set up for another useless application of spot spraying.Business Response
Date: 05/30/2025
TruGreen spoke with Mr. ***** on 5/30/25 and apologized that he has not seen desired results from the service. TruGreen and Mr. ***** came to the agreement to refund half of the completed services and the unused portion of his prepayment. Mr. ***** will be refunded approximately $521.33 and any further services have been cancelled.Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** ****************************************************, ********Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just received a bill from TruGreen on date May 28th 2025 for $161.46 for a charge for mosquito flea and tick treatment that never happened. I refused service due to the gentleman that showed up informed me and my wife that he was only able to treat our farm for mosquitoes. Then we were informed that he could not spray for mosquitoes due to it was not safe for our livestock. This bill was dated May 20th 2025. I spoke with a representative less than a week ago I was told this would not happen. I spoke with the branch manager branch number 5982 she did not know anything in regards to true Green as far as their history and that they originally started out as a lawn service. She had only been working for TruGreen for 6 months. I feel that true Green needs to educate their workers on their original origin. And also on what their services provide and their safety to livestock and people. I have autoimmune disease these chemicals could have not only harmed my animals but myself.Business Response
Date: 06/04/2025
TruGreen spoke with Ms. ***** on 6/2/25 and apologized about the confusion with our Welcome Aboard letter vs invoice. The attachment in which Ms. ***** included in her BBB complaint is the Welcome Aboard letter which outlines the plan we had on file and the rates. Ms. ***** canceled her account before we completed a service. Our invoices are generated from completed services. If there is not an active account, our system will not generate a billable service. TruGreen considers this matter resolved.Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am constantly being harassed by this company. They call me every single day cuss at me call me names, including calling me ****** over and over again.I have never had business with this company. These are marketing calls and I asked them to stop calling and now they are harassing me.Business Response
Date: 06/02/2025
TruGreen customer care spoke with Mr. ******** on 5/29/25 and 6/2/25. TruGreen apologizes for his experience with TruGreen and for the interaction he described with a TruGreen associate. TruGreen strives to provide all customers and potential customers with respect and kindness, and the interaction described does not align with our level of customer service. Mr. ******** is emailing the details he has from the interaction with the representative, and TruGreen will ensure this matter is investigated and addressed internally accordingly.Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a long time customer of **********************. I received a call from a Trugreen salesman in January 2025 saying my shrubs had insect damage and for $284 they can spray them. I thought that was a lot but he said they would through in seeding so that seemed like a better deal. After multiple calls with the company, they said even though the salesman promised it, they weren't authorized to do the seeding and a manger would call me to discuss it. Well the manager never called. Bottom line is they don't honor what their salesmen sells.Business Response
Date: 05/28/2025
TruGreen corporate care spoke with Mr. ****** 5/28/25 and apologized of his experience with TruGreen. It is never TruGreen's intention to provide misinformation to someone regarding the services they will be receiving. TruGreen will ensure this is investigated and addressed internally accordingly to ensure the proper expectation is set at the time of sale. TruGreen has already issued a refund of $249.50 back to Mr. ******** card, and we will refund an additional $34.66, so he will have received the full $384.16 prepay back. Mr. ****** should expect to receive the $34.666 refund within 3-5 business days.
Customer Answer
Date: 05/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** **********************Medford, MA 02155Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Terrible service. Completely ripped me off and will never use again.2 weeks ago, I was prepared a quote but specified the main issue I had was wanting grass seed and my beds treated. The caller said they do not treat garden beds but I could ask the technician to do it when they are out. I asked them to put that in the contract and they said they couldnt, but I could just ask the technician. I told them if the service wasnt guranteed, then I wouldnt be able to sign. They raised their voice and hung up on me.Someone called me back the following day and apologized and said they would add the bed treatment to my quote for free. Hesitantly, I agreed to sign up but I needed to get my lawn treated and they seemed reasonable.After the first two services, the technician told me to rake my **** up before they come down to seed my yard. I then asked when they would be seeding and they forwarded me to customer service.Customer service then informed me that the person (sales **** who agreed to add the treatment "free of charge," actually just took services off my original quote for seeding and aeration and added a one time service to my flower beds. I was paying $450 solely for weed treatment in my grass and one time for my flower beds only.When I called to contest, they refunded the remaining amount but charged me $100 for their 20 minute visit of spraying weed killer.I shouldnt have forgiven them for hanging up on me and already trying to scam me to get my business. But I thought the person apologizing really wanted to help me, and they were just scamming for a sale too. Ultimately, I was scammed by two people to no resolution.Business Response
Date: 05/28/2025
TruGreen corporate care spoke with Mr. ******* on 5/28/25 and apologized for his experience with the service not being as expected and the phone interactions he described. We will ensure both issues are investigated and addressed internally accordingly to improve our customer experience process. The completed services have been fully credited as they were not as Mr. ******* was expecting, and Mr. ******* has been advised that he will receive a full refund-$404.00. The refund will be processed by TruGreen's billing department within ***** hours, and Mr. ******* should see the refund on his end within 3-5 business days.
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