Complaints
This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,848 total complaints in the last 3 years.
- 474 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several shrubs on my property died over the winter and Tru Green has not supplied me with a reasonable response or treatment options. I was then charged for visits after I requested they cancel my contract.
Business Response
Date: 05/28/2025
TruGreen spoke with Ms. ******** on 5/28/25 and apologized for the unexpected charge on her card. TruGreen advised that the $144.41 was refunded back to her **** on 5/23/25. Ms. ******** appreciated the refund.
Ms. ******** thought her prepayment was through June. However, prepayment is for a set number of applications vs a rolling 12-month period. The local management team has previously advised that the shrub decline was caused by blight, which TruGreen cannot control. The local management team advised Ms. ******** that she can try an over-the-counter fungicide every 2 weeks to see if that will help.
Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last fall October/November 2024 Trugreen sprayed my yard with weed killer. It killed a large section of grass in my back yard. I complained to the Supervisor and he came out and looked at it and claimed it was army worms and spotted grey leaf that killed it. He said it will bounce back to life, give it time and use a pesticide. April 2025 I told the supervisor the grass is still dead. He come out in April 2025 and looked at and said let me come back May 2025 to check again. He came back in May 2025 and he said he is replacing the sod himself. He said give me time to run this by my manager and I will let you know what's going on. He finally got back with me a week later and said he will be coming out to replace my yard with sod on May 16th 2025. He told me to make sure the ground is not dry so it is not hard digging. I mowed the yard May 15th 2025 and watered it to make it easier for him. The morning of April 16th I secured my dog in the house so she would not bother him and I opened the gate to my backyard. I waited all morning and he never showed up. I text him and he said he was broke down waiting on a tow. All I'm asking for is for the big section in my backyard to be properly replaced by professionals with new grass sod like he promised me.Business Response
Date: 06/04/2025
TruGreen's manager has been in contact with Mr. ************** TruGreen has agreed to pay for the sod to be replaced in the damaged area. Mr. ******* did contact a landscaping company and get an estimate for the repair work. TruGreen has requested a check to be sent directly to Mr. ************** We will continue to monitor on our end to insure he has received the check in the amount of $2275.00. TruGreen considers this BBB Complaint resolved. ~SWCustomer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** *******303 Winnow CtMoncks Corner, SC 29461Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used this company since 2024 to treat my lawn. The last application I received was in February. I thought once the weather started warming up, that the grass would grow back. Instead, I noticed after that that I had areas of bare dirt and dead grass all over my backyard. I reached out to the company multiple times to make them aware of my situation. The first time, I was told that I could not speak to a supervisor but that they would send out a technician. A few days later, I received an alert that a technician would come to do my regular application on my lawn. I called back and explained that I dont want another application, that I needed to speak to a supervisor. I received a call back from someone and I tried calling back them number 3 times and left voicemails, with no response. I have now paid over $2000 to a landscape company for new grass since I have been told by multiple landscaping companies that I have to re-sod the entire backyard. Im seeking money back for the amount I have spent buying new grass.Business Response
Date: 05/22/2025
TruGreen spoke with **** ***** today. TruGreen apologizes for the frustration with the service and local office. TruGreen offered a refund in the amount of $500.00. **** accepted this settlement offer; I will monitor on my end and follow up with **** next week to confirm the refund was received. TruGreen considers the BBB complaint resolved. ~ SWInitial Complaint
Date:05/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had trugreen treating our lawn for over 1 year. We attempted to cancel service because we saw no changes in our lawn. Emails were sent attempting to cancel service however they were ignored. Trugreen continued to come to our house and bill our card. The card expired and now tru green has sent our payments to a debt collector. Weve attempted to contact them by phone and email plenty of times regarding these bills however we always get told someone will call you back. Along with this issue, we have been told by 2 pest companies that our current pest infestation (clover mites) has been caused by untreated fertilizer. The only fertilizer at our home was brought by TruGreen. We are thousands of dollars into attempting to stop this infestation and repair the damage done to our home.Customer Answer
Date: 05/21/2025
Hi unfortunately trugreen attempted to call but I missed the call. The number they provided to call back was the main customer service line. I tried calling on 3 separate occasions and keep being told they have no way of reaching the person that called me. Yesterday the representative even hung up on me. What should I do??Business Response
Date: 05/22/2025
TruGreen spoke with Ms. ********** and apologized for her experience. TruGreen has agreed to waive the past due balance of $2005.84 to resolve this matter.Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** **********6 ******** **Pottsville, ** 17901Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April, 2025, I signed a 1-year contract to have services done to my lawn. They got rid of the weeds, and the chemicals used for trying to grow the grass did not work. I continued to use their service until March, 2025, in which I canceled their service. On May 8, TruGreen came out to aerate my lawn without my permission. I was charged for the service.On May 16, 2025, I received notification that they were coming out to treat the lawn. I do not want them coming out and treating my lawn. They continue to try to come out and service the yard without my permission.Business Response
Date: 06/02/2025
TruGreen has attempted to contact Mrs. ********* several times. TruGreen has issued a refund for the last service Mrs. ********* was charged for; we have also removed the balance due on the account for the aeration service. Mrs. *********** account is fully canceled and has a 0 balance at this time. TruGreen considers the BBB complaint resolved. ~SWInitial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The management company of the homes next door hired TruGreen to spray their lawn which borders our driveway. Without our permission they sprayed our strip as well (bad and illegal, but not the biggest issue). They also sprayed into a clearly marked garden bed on our property and killed $100 worth of native plants.I have called twice in the last week and both times told my complaint would be expedited and a manager would call me. Its been a week and I have heard nothing.Two issues - 1) my plants are dead and my soil poisoned and 2) I have no way of stopping them from doing it again each time they spray because they are not getting back to me.Thank you.Business Response
Date: 05/23/2025
TruGreen contacted Mrs. ******* we apologized for the frustration and concerns with her property being sprayed. TruGreen did visit the property to get the correct lot lines for the TruGreen customer and Mrs. ******* property. TruGreen has agreed to cover the cost of replacing the plants that was damaged. Mrs. ******* will follow up directly with the local manager, when she replants Mrs. ******* will send TurGreen the invoice for the new plants. TruGreen has added instructions the Customer's account to insure this will not happen anymore. We will continue to monitor on our end. TruGreen considers this BBB complaint resolved.Customer Answer
Date: 05/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** *******************************Wheaton, IL 60187Initial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had TruGreen last year. They allegedly came and serviced the lawn, made noises about promising to spray around the flower beds, and kept leaving sticks in my yard. I didn't see any notable difference. I never agreed to continue their service past that first year, which I had prepaid. They said they were coming out this year, I called a couple months ago and made sure to explicitly cancel the service and told them I wanted them to leave me alone. They agreed. Despite that, they're constantly calling my phone to talk about my account.I don't have an account anymore. I don't want an account, I don't want any further contact with this company. I don't know how often I have to say that.Business Response
Date: 05/20/2025
TruGreen did attempt to contact the customer. ********************** did cancel the service today, credited the account to remove the balance and added account information into our internal do not contact portal. TruGreen considers the BBB complaint resolved.Customer Answer
Date: 05/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
********* ******Niles, OH 44446Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Tru Green to eliminate weeds in my yard. The application caused chemical burns which lead to over 20 bald spots in my yard.Business Response
Date: 05/28/2025
TruGreen Manager has been in contact with Mrs. ************* TruGreen, will be doing a free aeration and adding seed and sand to the lawn. This will help the lawn to recover. I will continue to monitor on my end. TruGreen considers this BBB Complaint resolved.Customer Answer
Date: 05/31/2025
Complaint: 23337932This response is rejected due to TruGreen's failure to fulfill the complete settlement agreement. While aeration was performed on June 29th, the promised seeding and fertilization were not completed. No explanation or revised schedule has been received, despite contacting customer service via email on Friday.Sincerely,******* ******Business Response
Date: 06/04/2025
TruGreen spoke with Mrs. ******* the manager did go out today (06-04-25), we put seed and sand on the back lawn. I spoke with Mrs. ****** today and went over the watering instructions with Mrs. ************* TruGreen will continue to monitor the lawns progress and follow up with Mrs. ****** on our end. TruGreen considers this BBB Complaint resolved.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our yard sale as damaged by TruGreen this past fall. Tru green did pay us back for the sprinklers that were busted by their aerator. Also we were to get a free year service for all our troubles. No one had call or come to our house for service until I emailed corporate. Today 5-15-25 was the first service. I want to make sure that we get the *************** for our yard. We dont want one a basic service when we had very beautiful green until it was driven through with Trugreen aerator from my neighbors yard. We are only asking for what is fair. I am reaching out to ensure that this service is provided for us.Business Response
Date: 05/16/2025
TruGreen has been in communication with Mrs. ************ We have added 2 lime applications to her program at no charge. The TruPro program has an aeration with it. The aeration was the cause of the damage to the sprinkler system and lawn, last year. We cannot do the aeration on the property as it would damage the lawn and sprinkler again. I did let Mrs. ***** that TruGreen cannot do the aeration service but did add the lime treatments (2) at no charge for her account. We will follow up with Mrs. ***** at the end of the season to see if they would like to continue service in 2026. TruGreen considers this BBB Complaint resolved.Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
True Green Lawn continues to call and state they will be servicing my lawn. Ive never signed any contract with ********** nor given them permission to service my lawn. I dont understand why they continue to call and make attempts to service my lawn.Business Response
Date: 05/15/2025
TruGreen spoke with Mr. ****** and apologized for the unwanted calls he was receiving. TruGreen found that his number was associated with an account under someone else's name. Mr. ****** verified that he does not have any relation to the property. Mr. ****** has been advised that his number has been removed off of that account and will not receive any further calls related to servicing that property. TruGreen apologizes for the error and confusion caused.
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