Complaints
This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,848 total complaints in the last 3 years.
- 474 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are charging me for mosquito flea and tick service but never came to do it
Business Response
Date: 05/14/2025
TruGreen spoke with Mr. ****** 5/14/25 regarding his concerns. TruGreen apologizes for the delay in the first mosquito/pest control application being scheduled. TruGreen advised Mr. ****** that the application is scheduled for Monday, 5/19/25. TruGreen confirmed that Mr. ****** has not yet been charged for the service and has only been charged for his first lawn application that was completed 5/13/25.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired TruGreen on 09/24 because my lawn had some bare spots. They offered an annual service of $1012 to fix them. When closing the deal, I asked several times if I had to plant new grass, and the answer was that with aeration and nutrients, they would allow the grass to grow back naturally. Several months passed, and there were no results. I called to complain, and they said this takes time. They asked me to wait until spring, but still no results. I called today to see what they can do, and they have asked me to plant new grass. Defeating the whole purpose of hiring them.Business Response
Date: 05/23/2025
TruGreen spoke with Mr. ****** TruGreen agreed to refund ******, Mr. ***** agreed to this refund amount. TruGreen processed the refund on today 5/23/25. Mr. ***** is aware the refund may take up to 5 business days to see it back on his credit card. TruGreen considers this BBB complaint resolved.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
trugreen. woke me this morning performing aeration/overseed operation which i didn't need nor had ordered nor had been notifid in advance they were going to do.They said it was an AUTOMATIC renewal from a prior year. They also said they sent a text to my landline. the landline does not accept textsBusiness Response
Date: 05/14/2025
TruGreen Corporate Escalation Team spoke with *** ***** ******, today. TruGreen is in the process of refunding the charge for the aeration service in the amount of $942.57. TruGreen also agreed to contact *** ****** in the fall 2025, to go over services for 2026, and not auto renew his account, *** has agreed to this resolution. His account is noted to call him in November 2025. TruGreen considers this case resolved and closed. ~ SWInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never authorized TruGreen to provide lawn care this year. Yet they are billing me for some thing I never authorized. About a month ago I called them and after several attempts was able to speak with a person. The person on line said it is taken care of but I received the bill again. Hope you can help in resolving this issue. I had hired them last year and was totally dissatisfied with them. That is why I did not hire them this year.Business Response
Date: 05/14/2025
TruGreen Corporate Escalation Team attempted to contact Mr. **** today, and we left a voice message for Mr. TruGreen apologized for the unexpected service and charge. TruGreen has taken the appropriate steps to remove the balance on the account. ********************** did let the Mr. **** know the refund normally takes 3 to 5 business days. The account is fully canceled. TruGreen considers this matter closed.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I purchased a service from TruGreen branch 5741. They promised they will apply fertilizer and weed killer to the entire lawn areas for two addresses, *************** and **************** They did not apply the fertilizer and weed killer to the lawn areas on the hillside between the homes and the lake. As a result, we did not improve those lawn areas even though we paid for the service. We would like our money back or to have one full year of hillside applications since we have only one more application remaining in June.Business Response
Date: 05/19/2025
TruGreen has reached out to *** TruGreen has determined that the area in questions is not treatable due to it being a hill side. TruGreen has agreed to refund 50% of the pre-paid amount for both properties. We will also finish out his prepaid service doing the front and sides of both properties, then refund 50% of his prepayment. I spoke with *** and his finial services should be done the first week of June. TruGreen considers this BBB Complaint resolved.Initial Complaint
Date:05/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TruGreen has come to service my lawn about 4 times this year. I HAVE NEVER HIRED TRUGREEN ONCE. I am furious. I use another company and TruGreen spraying my lawn without permission is s******* up their treatments. I have told TruGreen to get off my property every single time they are here. They somehow still do not get the message and continue to show up to do services unsolicited. I am seeking compensation for the damages they are causing for my lawn and if I do not receive compensation I will contact my lawyer to file a lawsuit. Additionally, I would like TruGreen to STOP coming to my property.Business Response
Date: 05/15/2025
TruGreen spoke with Mr. ******* and apologized for his property being treated in error. TruGreen had found that an account was set up under the previous homeowner's information, instead of that person's new address. All service's at Mr. ********* address have been cancelled. TruGreen has agreed to sending Mr. ******* a check for $300 for the inconvenience and his property being treated in error. Mr. ******* advised that there was no notable signs of damage to the lawn at this time. TruGreen will contact Mr. ******* in about 2 weeks to confirm that he has received the check. TruGreen considers the case with the BBB resolved.Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Completely burned my lawn last June. They sent someone out to sample the areas. Waited 4 months to get report. They tried to blame it on grasshoppers. Problem with that theory is i am the only one whos lawn was "killed by grasshoppers". All surrounding yards had zero affects from the grasshoppers. So, I call BS on that theory. They said they would aerate the lawn and reseed. They did do that. However, the grass is still dead in over half the yard. As you can see from the pics, the lawn was pristine before they started their killing spreeBusiness Response
Date: 05/13/2025
I spoke with *** he was not able to talk long, so I will follow up again tomorrow. The local manager already has a customer follow up request to contact *** and I will send him the photos *** ************* ~SWBusiness Response
Date: 05/16/2025
Both the local manager and I have spoken with Mr. ************* TruGreen will be doing an aeration and seed for his lawn at no charge. We will use a tall fescue seed this time. I will continue to monitor Mr. ****** account and follow up with him regarding the seed work on our end. TruGreen considers this BBB Complaint resolved. I did respond to the BBB by mistake before this was resolved originally. If you can please message the customer with this information on resolving the BBB Complaint please do so. Thank you ~ SWInitial Complaint
Date:05/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Became a TruGreen customer 11/21/2023 in hopes of revitalizing my existing lawn and maintaining newly installed sod in my backyard. To date, my entire front lawn and side yard is overgrown with weeds and bare spots. This is after full payment of premium services and ad hoc treatments. This is unacceptable service and Im requesting a refund of half my original payment.Business Response
Date: 05/13/2025
I called and left a voice message for the customer, and I am reaching out to the local office regarding the requested refund amount. ~SWBusiness Response
Date: 05/21/2025
I responded to the BBB Complaint - early without the final resolution, by mistake. Here is an update if you can forward to the Comsumer TG would appreciate that. Update. TG has reached out to **** ******* several times. I have been able to speaker with him. TG did agree to refund both services we provided in 2025 and have taken steps to do so. TG also agreed to refund part of the 2024 service prepayment in the amount of $907.45. I have taken steps to start the refund process. I have also reached back out to Mr. I will continue to monitor on my end to assure he has received the refund. TruGreen considers this BBB complaint resolved. ~ SWCustomer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***** ***********************************************************************Initial Complaint
Date:05/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i looked via web for a price for front lawn care , after seeing the outrageous prices i declined to pursue there service, shortly after that i have received well over 25 plus phone calls!! i called the customer service number and ask them to immediately stop all call or i will seek legal action against your company, his name was ***** and he was extremely rude, now today 5/08/25 a salesman came to my house to sell me services... i asked him to leave immediately and he just wanted to talk over me! i told get f!!!! of my porch.... this needs to stop or i will seek legal action.. this is 100% pure harassment!Business Response
Date: 05/08/2025
Good evening,
you have complained to the wrong company, this is TrueGreen ************** and we only operate in **************
I believe you might want to reach Trugreen, this one is the one that is all over the country and have a lot of complaints.
The companies name does not have an e in the name Trugreen.
I hope you can solve your problem.
Business Response
Date: 05/13/2025
I called and left a message for the NON- Customer, today. I apologized for any frustration with our sales team and calls. I have taken steps to add his information to TruGreen internal do not contact portal. let know that it can take up to 30 days to fully remove all calling materials. I will also reach out to the local branch and make sure all paper materials are pulled. ~ SWCustomer Answer
Date: 05/13/2025
Thank you bbb, all matters of my complaint have hopefully been resolved, I spoke with trugreen and I've been told my information has been removed and I informed them , I will take legal action at the next if need be.
My sincerest thank you all!!
Initial Complaint
Date:05/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TruGreen has been servicing our lawn for 1 year. We recently complained bc they destroyed our entire backyard lawn. They sent out a service **** who tells us that what we need is aeration. Which he proceeded to do after weve had substantial rain and the grass was very wet. He tore up the front, sides and back yard, with tire marks and muddy skids everywhere! Our grass more looks like were a newly built home before the sod is placed! The parts that were looking nice are awful now! The driveway is filthy too. We called only to have the admin say theyll record our complaint! There was no one to speak directly to. And she informed us that weve been in a drought so that shouldnt have happened! But she was located in ******* and were in *******!Business Response
Date: 06/04/2025
TruGreen corporate and local management team spoke with Mr. ********** TruGreen apologizes for the concerns Mr. ********* experienced with the service and his lawn. The service manager agreed to have the lawn leveled and sodded by a landscaper. The repair was originally scheduled for 5/31/25, but was delayed due to weather. The repair is now scheduled for 6/7/25. TruGreen corporate will reach out to Mr. ********* on Monday, 6/9/25, to confirm the repairs have been completed to his satisfaction.Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and even though the repair hasnt happened yet, I accept their proposed resolution.
Sincerely,
**** *******************************************
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