Complaints

This profile includes complaints for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MAA has 228 locations, listed below.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
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  MAA Park Estate

  960 Catbird Ct Memphis, TN 38119

  
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  MAA Fallsgrove

  102 Fallsgrove Boulevard Rockville, MD 20850

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  MAA Carlyle Square

  501 Holland Lane Alexandria, VA 22314

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  MAA Centreville

  5804 Post Corners Trail Centreville, VA 20120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of this location for a job at a different location, out of state. My moveout date was on 6/14/22, on this date the moving company I hired (Trinity relocation group) - Topnotch Movers came to pick up my belongings. The loading dock elevator has been broken for 2-3 weeks and some of my furniture would not fit in the regular elevators, for this reason the moving company had to bring down my sofa through the stairs at an additional cost of 525 dollars. I tried to talk to the community manager but she was not available and they stated she was only reachable by email. I reached out to MAA corporate to talk to someone about potentially having them cover the additional expense due to the elevator being broken. They stated that I should use the stairs, I responded back with the fact that it meant a surcharge. They then proceeded to respond that it was my responsibility/problem as I was the one who signed the contract with the movers and proceed to express that companies move things while using stairs free of charge and it was solely my responsibility as I had signed the contract. I requested to speak to someone else and another phone call followed another employee at MAA corporate who stated she was calling me to emphasize that they would not cover any additional expense and that I should not expect anything else from the company. The other solution suggested by the community staff was just to leave my sofa in the apartment and that their own staff would move it out to get rid of it, however, why should I part with my belongings out of the fact that the building facilities are not operational to serve my needs. Another matter that occurred as well is that I missed to notify them exactly on the 60 day **** about my intention to move out, missed by 14 days. They proceeded to extend my contract by 14 days and charge me month to month rate on rental for said 14 days, which increased my rent expenses significantly.

  Business Response

  Date: 07/25/2022

  Good afternoon ******************,
  
  
  Thank you for providing us with an additional opportunity to review your move out from ******************, specifically the additional charges you faced through your moving company due to the service elevator being down.
  
  
  Unfortunately, the elevator was waiting on a new door. To note, when things malfunction at a community we work as quickly as possible to get them repaired. At times, the necessary repairs are delayed due to external factors. In this case, the shipping of the door was delayed due to supply chain issues which is something that we were not able to control.
  
  
  I am sorry that your moving company did have to charge you more for using the stairs, however, we will not be providing any compensation to you regarding this matter.
  
  
  Regarding your concern with your notice, it is outlined in your lease agreement that we required a 60-day notice. Should you not provide a 60-day notice, you are extended to fulfill the 60-day requirement and additional days that are incurred past your original lease end date are billed at the month-to-month rate.

  Customer Answer

  Date: 07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************