Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 526 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/18/2023
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During my visit to dollar general at 725 e ******* in *********** ** I was riding a bicycle when I arrived I didn't have a lock or chain and i didn't want my bike to be Stolen, so I asked the store employee if I could keep my bike inside so it would be ok while shopping one of the two employees had answered and said yes put it by the carts so I While I was shopping and African American lady who later said she was. The store manager was coming down the aisle every time. I was walking that I aisle bumping into me and she Was watching the every move I made so so I eventually got tired of being bumped. Is respectfully and never apologized to somebody to go check out. And that's whenever as soon as I paid and got my receipt. I said to the guy that was checking me out that I was going to file a complaint because. I did not enjoy my shopping experience at all. Following that, following that, the African American lady decided she was going to start antagonizing my situation and told me that I should that she was doing her job. While bumping into me and disrespecting me completely. I said that's fine, can I get your name? She would not provide me with her name. Did not have a name tag and follow me out the door of the business. And after a few exchanged words that was antagonized. The lady said let me back up here appear, because I had stated earlier in the situation that I'll she was doing was judging me by what I was wearing and what I pulled up on she said. Well, you shouldn't have brought your bicycle in the store. I said. Well, that's not my problem. Because I asked a headache. And you were standing right. Next to the guy whenever he told me it was okay too. She said quote. I am now racial profiling you.And I stopped. I said you're a racist b****And that I will never come back. And I'm gonna eat you guys know that they are racist there. Cause I am a white male. She was an African American female.And I am going to be contacting my lawyer. To see if I can make a lawsuit of this for civil rights issues because of the racial comment. That was made. Tried calling got me nowhere, apparently. Trying this way. Because I can't find the d*** phone number for any Sort of management to try to get anywhere with this establishment is extremely hard to deal is as far as complaints. And I will never be back in one of these establishments again and hopefully I'm able to continue and actually get a lawsuit so maybe they'll pay. And get better so-called store managers in their stores. Because nobody should ever feel this way. While they're trying to spend money and it's establishment, it's b******* and I have A customer witness that will also testify on my behalf.Initial Complaint
Date:11/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The price was listed at $6.50.The price charged was $7.95.I bought 2. The sales associate at the store stated I needed to select the rebate for $1.25.I explained $6.50 + $1.25 is not $7.95.I wrote to Dollar General.In the attached they say that I should have contacted the sales associate who should have explained the listed price may not be honored for a variety of reasons. If they can just list whatever price they want and not honor it because of "fine print", how is it not a "bait and switch" scam?Customer Answer
Date: 11/16/2023
********************************************************************
Business Response
Date: 11/18/2023
November 18, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a purchase made at one of our locations in **************, **.
Upon receipt of this complaint, I reached out to our digital team and received a response they will be mailing our customer compensation for this price difference. We do ask our customer to allow two to three weeks for this compensation to be received.
We are confident this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.I have already received a gift card that I assume this is for. I can't be sure as I seem to have continuous issues with their pricing schemes.
In either case though, I find this resolution is satisfactory to me but not towards future occurrences or others possibly affected. Such is life.
Sincerely,
*********************Initial Complaint
Date:11/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 2nd 2023 I bought 2 solar light stakes from a dollar general in ********** **. I placed them outside where they would be exposed to plenty of sunlight but they never worked. I noticed they had no activation tab as I've seen on other solar lights I've had. I returned them to the store on November 11th with my receipt to get a refund. The sales associate said she couldn't give me a refund because the tag with the sku was missing. She couldn't give me a replacement either because they didn't have anymore of the product. I looked at dollar generals refund policy and didn't see anything about having to have the tag with the sku. It said have the receipt. I feel I should be refunded the money because the product was defective and never worked.Customer Answer
Date: 11/16/2023
The Dollar General is on Broadway St. In ********** ** *****.Business Response
Date: 11/29/2023
November 29, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:*************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in **********,**.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 12/01/2023
I received a call from a lady at their headquarters telling me that I could go by the store at my convenience for a full refund. Thank you for your help in resolving this matter. I appreciate the BBB!Initial Complaint
Date:11/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shopped at store ***** on 11-4-23 at 9AM. I used the app as a shopping list and applied all of my deals. The app showed every deal and discount as what I purchased. I made sure not to select certain discounts as DG isn't consistent on what what takes priority, I learned that ****** and lost money before. Everything I select was a specific and I hit the amount of over $40 to receive $10 off. I did receive a discount but that was for buying multiple items but it ignored the $10 off. The app showed that the $10 would come off then the rest of the discounts. Their own app showed it and I double checked to verify. They also limit wifi in the store so it's impossible to verify anything within the app. I feel as though it's a bait and switch. I wouldn't have spent that much unless I knew I was receiving a deal. This is about the 6th time it's happened. I've lost a bit of money over the last several months in the way of their discounts not working as they intend. They've had issues with pricing too. I get home and realized I paid more than I should. Also with bad food, I get home and find the products cut open and/or spoiled. Honestly I would like all the money I lost in the bait and switch but I know it's not realistic to ask since I never complained. I would like the $10 I was owed though since I followed DG's own rules on purchase amounts.Customer Answer
Date: 11/16/2023
1. Store location
**************************************************************************For clarification, the problem isn't at store level, it was the *** system handled by Corporate. Their app and *** led to a bait and switch.
Business Response
Date: 11/18/2023
November 18, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ********************** ******
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in ******************, **.
Upon receipt of this complaint, I reached out to our digital team and was informed our customers pre-tax subtotal after the discounts for the sales was $33.52. As discussed more thoroughly in our Terms and Conditions (and,specifically, the section covering Order Confirmations, Pricing Errors or Inaccuracies), there may be instances where, for a number of reasons, the price for a product on the App differs from the price at a specific Dollar General retail store. If our customer has questions concerning the pricing of any item, we respectfully suggest he consults with a Dollar General employee.
We apologize to our customer for any inconvenience. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 11/30/2023
Complaint: 20850321
I am rejecting this response because: The issues isn't based on price differences. The issue is that it is never clear what takes priority on discounts. Does manufacturer coupons take top priority? Is it DG coupons? Will the larger 5 off or 10 off take top priority? There are numerous people complaining about the uncertainty of how it operates. If there is a group of people who don't understand, the fault falls onto DG. DG knows what they intend but the customers are not mind readers. We can only rely on the info we receive and the app showed that the larger $10 off came first, not last. This is no different than a bank and their shady practices with overdrafts. Ex. 10 transactions, 1 large,9 small. The bank intentionally processes 1 large and lets 9 overdraft fees tack on instead of paying the 9 and only 1 overdraft fee. It's up to the discretion of the company and they will do whatever to s**** the customer. The total was over $40, not $33, the $33 is with other discounts already included. The $10 should have come off then the other discounts, just as the app showed. That's a bait and switch. I bought what I bought based on that outcome. I wouldn't complain about $10 but this has been an ongoing issue with DG ripping me off which is well over $10 at this point, it's about principal and hopefully better business practices.
Sincerely,
Robert ******Business Response
Date: 12/09/2023
December 9, 2023
Better Business Bureau of Middle *********
Attn:*************************;
P.O.Box ******
*********,** 37219
Case # ******** Customer: ********************** ******
Dear **************:
Thank you for notifying us of the rebuttal from our customer to our response sent to his complaint regarding a purchase made at our store in ******************, **.
Upon receipt of this rebuttal, I reached out to our digital team who shared this information that will hopefully answer our customers questions and concerns:
The $5 off $25 DG coupon our customers have come to know is able to be used with other coupons as outlined in our Dollar General coupon policy listed ******************** ****************************. Specific to our customers question see below:
Only one Manufacturer Coupon and one Dollar General Coupon can be used per item in a transaction. Stacking of 2 or more Manufacturer Coupons per item is not allowed.
The stacking of 2 or more Dollar General Coupons in a transaction is allowed unless otherwise noted on the coupon or associated promotional art.
Unless labeled a DG Store Coupon in the Digital Coupon Gallery, DG Digital Coupons are Manufacturer Coupons. Manufacturer DG Digital Coupons cannot be combined with any other type of Manufacturer coupon on the same item in a single transaction.
If there is a conflict between a DG Digital Coupon and a Paper Coupon for the same item, the first one applied will be counted toward the transaction and the other will not, regardless of value.
We do apologize to our customer for his experience and want to assure him we will be sending his concerns to the appropriate team members and use this as an opportunity for improvement. Our digital team will also be reaching out directly to our customer via email with an additional resolution.
Thank you for bringing this rebuttal to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:11/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 days ago I purchased some groceries at the dollar general in **********. They were bagged in bags that were not the normal bags. As I was waiting for my husband to pull up to the front one of the bags broke. While my husband put the groceries in the car I went back in to talk to the cashier. He was speaking to a customer checking out. I waiting until he was done, when he looked over at me I told him "I see u guys have new bags, be careful putting heavy things in them because mine just broke". He started to say something and I said "I'm just letting u know". I turned to leave the store and this man proceeded to yell at me and following me out of the store. He aggressively followed me to my car. I've never felt that nervous! And I think God my husband was there! He couldn't believe this guy was yelling and coming after me. I immediately called their customer service department and told them what had happened. I was physically shaken. I was told the district manager would call my the next day. After 24hrs had passed I called customer service again and asked why the district manager had not called. She told me they would call me today. It's been 2 days and I'm scared to ******* at the store. Which is ridiculous! Is unbelievable that they would continue to employ someone with such an aggressive temper and then for them to not even reach out to me?? The entire store saw this employee come outside yelling at me. He just left the lady standing there at the register. Is this how dollar general treat their customers? Madison ** is a small town with not very many placed to shop and now I can't shop at Dg?Customer Answer
Date: 11/07/2023
559 *********
******* ** 32340
Business Response
Date: 11/12/2023
November 12, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in *******, **.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 11/15/2023
Complaint: 20823350
I am rejecting this response because:
Sincerely,
*****************************The district manager called me. She made me feel like I had no reason to feel nervous about going back to the store. That because he didn't say anything threatening, she kept asking me "what exactly did he do that was threatening"? I said, him aggressively following me out of the store screaming at me isn't enough? She preceeded to ask me how I wanted this handled, what would make me comfortable again? I said the fact that she works for a company that has to ask that question and remotely thinks this employee should still be employed is insane to me. She said if I really felt threatened she should let the police know. I completely agreed and said my husband and I would both give a statement. She said she'd watch the video and talk to the manager to see how this should be handled. Unbelievable, dollar general would defend the actions of an employee that not only was aggressive but left the register full of money with a line full of other customers. The video will collaborate my story. U can talk to my husband who saw the whole thing.
Business Response
Date: 11/30/2023
November 30, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the rebuttal to our response to the complaint from our customer regarding a visit to our store in *******, **.
Upon receipt of this rebuttal,I reached out to our district manager who confirmed she has reviewed CCTV, partnered with our respective HR manager, and has ensured this issue will be appropriately addressed.
We are confident this matter was appropriately investigated and addressed. Thank you for bringing this rebuttal to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09.23.23 I placed a digital pick up order (51706777032903202)for the following day, 09.24.23. I was unable to pick up my order but noticed the on 09.25.23, my pending charge had gone through and had been debited from my account. I called customer service (ticket#********, they apologized for the error and I was told that I would receive my refund. I was asked if I would like a call back from the District Manager, and I told them no, I didn't need a call back as long as I received my refund. After waiting 3 days I still had not received my refund so I called cust service back again. This time I was told I never received my refund bc I told the rep that I didn't want to speak to the DM. I corrected the rep and stated I said I didn't need a call back as long as I received my refund. I was never told it was required, so I waited ***** more hours for a DM to call, I never received that call. I called cust service back after 48 hours, they told me they were processing my refund. I have called a few more times and each time, I am told they have processed the refund and I will have it in 3-5 business days. It has now been over a month and I still have not received my refund. How is that they were allowed to charge me when the order was never picked up! Even worse they won't refund my money!Business Response
Date: 11/12/2023
November 12, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a pickup order placed through our store in **********, **.
Upon receipt of this complaint,I shared the information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Business Response
Date: 11/13/2023
November 13, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a pickup order placed through our store in **********, **.
Our district manager reports he has spoken with our customer,resolved her complaint adding our customer appreciated his call and she was pleased with his resolution.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:10/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past year the Dollar General Store on ******** St in *******, ** will only accept cash. I dont know the reason but it seems really fishy. They never have anything in stock but online it says that items are in stock in store. Its just strange that this store only accepts cash. Never heard of this before.?Customer Answer
Date: 11/01/2023
Dollar General: **** **********************************************, ** *****Business Response
Date: 11/13/2023
November 13, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: Eleise Centers
Dear **************:
Thank you for notifying us of the complaint from our customer regarding our store on ******** Street in *******, ** only accepting cash payments.
Upon receipt of this complaint, I reached out to our POS (Point of Sale) team who confirmed in the past 30 days, this store has processed Visa,Mastercard, EBT Food, OTC, and **************** cards. Should our customer have any problems using any of these forms of payment, we respectfully suggest she speak with the store manager for assistance.
We are confident this matter was investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:10/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar general store in ***************** ***** have been the most prejudice place of business I have ever been into. I go to the store every other day Until this event ***** into the store with a male friend and In front of everyone I was told I could not have my pocket book in the store trying not to draw anymore attention that this manager already have I handed her my pocketbook and the people that came behind me got to have there purses. I have never stole from this store or never been accused of anything that would give this one and only one employee reason. To treat me that way no other problem with anyone but this one now manager. I was rude and embarrassing and this one ****** has always acted towards me rudely for no reasonBusiness Response
Date: 11/09/2023
November 9,2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding our store in *******, **.
Upon receipt of this complaint, I asked our district manager to reach out to our customer and after several attempts she was able to speak with our customer and with the information she received, assure her the store team would be appropriately coached.
We are confident this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:10/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to dollar general on ***** for gain that i had coupons for. 10$ off 4 5 off 25 and 5 off 30 on gain. 2 off and also a 3 off Got to the register my total was soppost to be ***** it was *****. Also purchased a butterfly chair regular 40 it was half off and half of off that which would of been 10 they charged me full price for thatThe cashier was very ignorant. Called the **** number was on the phone for over an hr it never did get resolved. All they did was transfer me which every way. This isnt the first time ive had problems. I want a giftcard sent to me in the amount *****. The 30$ for the coupons they didn't honor and the 30$ difference for the chair that was soppost to be on sale.Customer Answer
Date: 10/11/2023
The locaton of the store is bridgport **Business Response
Date: 11/09/2023
November 9, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding purchases made using her digital account as well as her purchase of a butterfly chair that was on sale.
Upon receipt of this complaint,as we were unable to locate these transactions, I emailed our customer for more information and she responded she did not have her receipts as the cashier did not give her one, and we could check her account. Unfortunately, we are still unable to locate this information and if our customer is able to give us the following, we will be glad to do our best to assist.Exact date of purchase or date appearing on your account
Exact amount of purchase
If this purchase was paid for using a card, the last four digits of the card used.
Store location State, city, and street
Our digital team will also be sending our customer a $3 gift card for savings she may have missed.
We are confident at this time we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 11/15/2023
Complaint: 20723050
I am rejecting this response because:
It was soppost to be well over 40$ in savings and you want to just send 3 dollars thats really sad on your part
Sincerely,
***************************Business Response
Date: 12/02/2023
December 2, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box 198436
*********, ** 37219
Case #******** Customer: ***************************
Dear **************:
Thank you for notifying us of the rebuttal to our response addressing our customers complaint regarding purchases made using her digital account as well as her purchase of a butterfly chair that was on sale.
Unfortunately,since we were unable to locate our customers transaction information, we are unable to further investigate her complaint. However, if our customer can give us the following, we will be glad to do our best to assist.
Exact date of purchase or date appearing on your account
Exact amount of purchase
If this purchase was paid for using a card, the last four digits of the card used.
Store location State, city, and street
We are confident at this time we have done our best to address this complaint.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 12/05/2023
Complaint: 20723050
I am rejecting this response because: i have gave them all info and they have done nothing
Sincerely,
***************************Business Response
Date: 12/15/2023
December 15, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the rebuttal to our rebuttal response addressing our customers complaint regarding purchases made using her digital account as well as her purchase of a butterfly chair that was on sale.
After extensive searching we were able to locate our customers butterfly chair transaction made 10/23. We were initially unable to locate this transaction as we were searching the 10/10 date in the original complaint, and once we located this transaction, we checked our respective weekly ad and when we did not see a half off promotion, we reached out to our Home Dcor buyer who verified this chair was not on sale at or around the time of purchase.
Regarding the other promotions mentioned, unfortunately, since we were unable to locate our customers transaction information, we are unable to further investigate her complaint. However, if our customer can give us the following, we will be glad to do our best to assist.
Exact date of purchase or date appearing on your account
Exact amount of purchase
If this purchase was paid for using a card, the last four digits of the card used.
Store location State, city, and street.
We are confident at this time we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Dollar General ************* at 1:01 pm on 9/23/23 regarding an incident that happened at the store on ***************** in **** ******* that day at approximately 12:30 pm. I was treated with unbelievable disrespect for asking about a coupon that your store offered on Saturdays ($5.00 off with a $25 purchase). The cashier asked me to pay and leave the store as well as tried to reduce the cost of my purchase by over $17.00. I also completed an online complaint about an incident.I was assured by the representative by phone that the matter would be escalated and referred to the district manager. I was told to expect a call in 5 to 7 days. I also received an email stating I would be contacted in 24 hours. To date, neither has happened.I demand attention to this matter. I have a stress disorder and I suffered greatly by this humiliating experience. The store was crowded and the cashier purposely embarrassed me. I was so tramitzed, I walked out of the store abruptly leaving my items at the register. Days later I experienced depression due to my medical condition.I want contact regarding this matter and demand consequences for the parties involved.Business Response
Date: 10/16/2023
October 16, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:*********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ****, **.
Upon receipt of this complaint, I shared the information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address her complaint. Our district manager responded she was not able to reach her at the time, but she did leave her name and number for our customer to return her call at our customers convenience.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 10/18/2023
Complaint: 20693150
I am rejecting this response because:
I returnedthecall from your district manager and she never called back.I will not bw satisfied until someone is held responsible for the trauma I experienced at that store. I will take the matter future if needed.
Sincerely,
*********************Business Response
Date: 10/28/2023
October 28,2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: ********************************;
Dear **************:
Thank you for notifying us of the rebuttal by our customer after we responded to her complaint regarding a visit to our store in ****, **.
Upon receipt of this rebuttal, I shared the information with our respective district manager again requesting she reach out to our customer to apologize for her inconvenience and to address her complaint and if she was unable to reach our customer via phone, she reach out to our customer via the email address listed in her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
******************************;
Customer Relations Supervisor
**********************Customer Answer
Date: 10/30/2023
Complaint: 20693150
I am rejecting this response because:
My name is not "**************". I am not sure the correct person or issue is being addressed.
Sincerely,
*********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.