Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 532 total complaints in the last 3 years.
- 147 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are carts, boxes, and trolleys lining every single aisle of the store. Making it not only very hard to shop in the store but poses a safety hazard to a customer. The entrance/exit way is often blocked by carts which poses a fire hazard. Because all of the products in the store are shoved in carts or on trolleys, the shelves are bare. Workers at this store are very rude, and are frequently found smoking cigarettes in front of the store rather than clearing the aisles or checking out customers at the register. Workers at this store are often talking on personal cell phones, smoking cigarettes, or simply talking with each other rather than doing their jobs or clearing the aisles. According to the website for this store online, the store is supposed to be wheelchair accessible. It is very difficult for me to shop in the store using my own two feet, it would be impossible for someone to shop in the store if they were in a wheelchair.Customer Answer
Date: 11/16/2022
Street: **** Elm Street
City: Canton
***************
Business Response
Date: 12/19/2022
December 19, 2022
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the conditions of our store in **********.
Upon receipt of this complaint, I partnered with our new district manager who tried unsuccessfully to contact our customer at the number included in her complaint. Our district manager did however leave his name and number and when our customer calls him back, he plans to address her complaint. Our district manager also shared photos with us showing the improvements that have been made in the store and we believe our customer will notice a positive difference the next time she visits.
We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every single time I buy something from there (which is daily) they over charge me. Today I bought 2 pairs of tights that were supposed to be 30% off. I did not get the discount. Last week I bought 3 12 packs of 7up. They were advertised by two get one free. I did not receive the discount. I had a $5 off weekly coupon that I did not get the discount on (*********** can go on and on. There has never been a time that I was not over charged on something, usually several items. I have complained to the main office. They are aware that this is happening to not only me but every other person that shops there. I find it strange that my sister and I can go in together and buy the same items but only one of us will get the discount. It's as if they have their registers set up to give the discount occasionally or every so many customers. If you try to get a refund u can be there for hours and they still won't be able to figure out how to do it. Just on the last three items they owe me $14. So it adds up quickly. When you look at it on a large scale they are making millions off of this scam. It is bait and switch.Customer Answer
Date: 11/08/2022
The address for the Dollar General on my complaint # ******** is
114 ***********************************************. 96101
Business Response
Date: 11/24/2022
November 24, 2022
Better Business Bureau of Middle *********
Attn: *************************;
P.O. **********
*********, ** 37219
Case #******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding our location in *******, **.
Upon receipt of this complaint, I reached out to our district manager who reports she tried unsuccessfully to reach our customer at the number listed in her complaint and once our customer returns her call, she will address her concerns.
We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:11/01/2022
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been in a wheelchair since August 4, 2022. Several attempts **** to Dollar Generals in my area. Theres always items in the aisle! Im forced to send other people as stores are not handicapped accessible. I feel this is discrimination against the handicapped.Initial Complaint
Date:10/31/2022
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar General requires all of it's salary based store managers to work a minimum of 48 hours. The company does not have the managers clock in or out on some sort of time sheet. The company only reports that managers work 40 hours on their pay stubs. The company has been fraudulent to the *** by misreporting the times worked by managers in order to lower their taxes. This has also been fraudulent to the managers, robbing them of payment for multiple overtime hours.Initial Complaint
Date:10/31/2022
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This store is the most unclean place with the most unprofessional staff that I have ever seen in my life. I went to purchase some items to wash clothes.. one item just happened to be some oxi clean that was labeled ****. However upon checking out it ring up ****. I let the cashier kno and she verified that it was indeed multiple containers of oxi just where I said it was . However the manager refused to honor the price . I then proceeded to tell her shes supposed to as I have worked in retail my own. She proceeded to argue with me, and after I called her the b word she told me I couldnt make a purchase and to put all my items back and started calling me a b**** repeatedly. Then she told me I was banned. Lol the audacity. As they HAVE MULTIPLE BOXES UNTOCKED BLOCKING EVERY AISLE ITS IMPOSSIBLE TO SHOP! PLEASE GET RID OF THIS PLACE! (501 **************** ********* ** location )Initial Complaint
Date:10/28/2022
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday October 6th, I enter the Dollar General store located on *** Rd in *********** **. My intentions were to purchase a couple of items on my way to work. I entered the store through the chip aisle , went to grab my things, and exited in a rush towards the checkout down the same aisle. As I proceeded, not realizing it was water on the floor, slip and fell. At this point, I was in extreme pain and could not move. As I yelled for help, the manager on duty tried to assist but was unable and I asked her to go get my husband whom was outside. At this point not only was I in pain but humuliated. Afterwards, I proceeded to the emergency department received medical treatment including x rays and was released. Given two days out from work due to bruising and pain along with an elevated blood pressure, I had to reach out to Dollar General district manager to ask for an apology after providing an update. Then within the next two days, DG risk management officer ************************* reached out for my version explained. From 19 years of patient care, despite what the current startus, excellant customer service plays a major role in a companys reputation. In order to receive updates, I had to make several attempts that ended up being very unpleasant. ************************* has stated that my incident is under investigation and I have to wait up to 30 days for an update. The treatment I receieve has belittled my self esteem and my character. I have not stepped back into DG because I am being criminalized.Initial Complaint
Date:10/24/2022
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/8/22 I went to a clearance event at dollar general in ******** *******. I entered the store at 8am and looked around and finally checked out at 11:00 ish. I am a couponer and I love to save and get deals. My cousin checked out first And had some ***** items. The cashier ********************* didn't want to sell them to her. The manager ***************** told her she had to sell them. While my cousin was checking out ***** pretty much said in a nice way my cousin was a thief. After my cousin checked out and left the cashier yelled Dollar General Shouldn't allow that. A customer commented on how it was steeling. I get up to check out and ***** is mad. I asked her about price adjusting the stuff she previously said was the wrong price. She was hostile, when I asked her not to be rude she told me I was rude and not to talk. I then took out my phone to record. They tried applying a coupon on shampoo and not the deodorant when I tried to explain she would not let me talk. I was trying to say she was applying it to the shampoo not deodorant. She kept saying my computer says no. I tried it says no. I kindly asked her to cancel the transaction and to let me have my coupons back. When I was leaving ***** screamed she's recording us, she's recording us. **** said Delete that now or I'm calling the cops. She tried to take my phone. she said she was on first name basis with the sheriff they would make me. They followed me outside. Left all the customers in the store by themselves. One stood at the door one stood behind my car and called the police. After a while of being yelled out I figured out that I was aloud to leave. I called the police after I left and I was given a no trespass order for the store. A police record. Because I recorded a video of a cashier being hostile. I asked for the policy I didn't get one. By the time I got home. The manager ***************** even tried to taunt me and sent me a friend request on ********* District manager still hasn't called me back after 2 weeks.Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 6th I purchased a ******* ***** prepaid card from the location on ***************. *******, ** (Store #*****). Today, I tried to activate it, but I found out from ******* that the merchant did not activate it. I went back to ask them to help me activate it. The manager , *******, told the employees to call the police on me. The reason is that she did not know how to activate the card and did not want to refund my money. I have my receipt. I am a long term customer, since 2007. I shop there once or twice a week and spend anywhere from 30 to over 80 dollars. I felt humiliated disrespected. Why would you have a customer arrested because I asked for them to correct the issue or refund my money. I have never been in trouble with the law. I am a former school counselor. She does not need to be over that store. She is honestly a very hateful person, who makes fun of customers. She is also a chain smoker and makes people wait until she finishes smoking to help customers. I am sure that is not someone you want in your store. I want them to fix the activation issue with the prepaid ******* cards.Business Response
Date: 11/24/2022
November 24, 2022
Better Business Bureau of Middle *********
Attn: *************************
P.O. Box ******
*********, ** 37219
Case # #******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a shopping experience and a purchase made at one of our stores in *******, **.
Upon receipt of this complaint, I reached out to our district manager who reports she contacted our customer via email, and she received a response our customer was shopping other locations and that she appreciated our district manager reaching out.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a folding chair on Sat Sept 24 in ******** **. We clearly asked the cashier (MANAGER) if the items could be returned in ******* if they didn't fit (also purchased tshirts) and she said 'yes it can be returned for your cash back at any of our stores with your receipt. The only difference may be the taxes". Not knowing until about 10 mins after leaving the store the chair was damaged. The legs were bent and could not safely be used. Attempted to reutn it in ************ ******* and was told no cash back because it wa purchased out of state. Must return in ******** ** (2 hours away) or accept a gift card. This was not told to me and neither is it printed on my receipt!! I paid $28 for a simple folding chair that's damaged and I want my money back. I called and emailed their complaint department on Sept 26. Promised to get a reply but nothing. I simply want my money. Please see attached receipt of purchase & emails sent. I even sent a follow up email 4 days ago but still, no response. I feel Dollar General Corp is too large to not refund my money and definitely should have replied to my complaint by now. Where is the customer service?Customer Answer
Date: 10/06/2022
***Document Attached***
See Attachment/File: 20220926_205758.jpgBusiness Response
Date: 10/15/2022
October 15, 2022
Better Business Bureau of Middle *********
Attn: *************************
P.O. Box ******
*********, ** 37219
Case # ******** - Customer: ***********************
Dear ****************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our ************, ** locations.
Upon receipt of this complaint, I reached out to our district manager who reports our customer has been contacted and her issues have been resolved.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/9/2022 I attempted to put money on my PayPal account at Dollar General located on ************************ ****. As the transaction was complete the money was withdrawn from my debit card in the amount of $503.95. They cashier then said it would not go through and it had to be refunded. She did the refund and gave me a receipt. I have not to this date got my money back on my card. They said it would be 3-5 business days which would have been 9-16-2022.Business Response
Date: 10/01/2022
October 1, 2022
Better Business Bureau of Middle *********
Attn: *************************
P.O. Box ******
*********, ** 37219
Case # ******** - Customer: ***************************
Dear ****************:
Thank you for notifying us of the complaint from our customer regarding funds added to her PayPal account.
After research and partnering with the appropriate teams, we have verified this issue has been resolved.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 10/04/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
After two and a half weeks they finally let me know what happened. At the time they called and let me know that I was supposed to get cash the whole time. When they called me I was able to go to the location that the transaction was done and pick up my money I was owed.
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