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Business Profile

Medical Records

Radiology Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Complaints

This profile includes complaints for Radiology Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiology Partners has 5 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 charges that were sent to collections from Radiology Partners. When I contacted the collection agency, they stated that insurance was never provided. If insurance was not provided, then how did the rest of the medical bill get paid in full by insurance? I have never received a bill from Radiology Partners, and no information was sent through my insurance company regarding these services. I was told by the collection agency that I could "settle" with them, but I am not paying for something that should have been billed and paid for by insurance.

    • Initial Complaint

      Date:05/27/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving bills in the mail despite having contacted both my insurance and the facility the ** was performed at. Radiology partners keeps telling me my claim was denied by insurance because the insurance needed more information from the patient. Well, I am the patient and when I reached out to the insurance to clarify what information they needed from me to cover this service, they told me they no info was needed nor was any claim submitted. This was 90 days after the fact by the way, which is outside the proper filing deadline that most insurers require. I called the facility and they told me the account for the date of service in question was closed as it was already paid by the insurance. They even provided me proof with an itemized statement showing me it was already paid by ********. When I called back to tell them this, they told me the same story and that I needed to contact my insurance. At this point I am convinced that this facility is double dipping and committing fraud by attempting to bill patients for services already paid by their insurance.

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Removal of medical debt that appears on my credit report, in accordance with updated reporting rules effective March 2025.??The ************************************ (****) has issued guidance that medical debts should no longer be included in consumer credit reports. This change reflects the evolving understanding that medical debt is not a reliable indicator of creditworthiness.??Thank you

    • Initial Complaint

      Date:03/29/2025

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with RADIOLOGY PARTNERS, I do not have a contract with ***********************, they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:08/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear bbb this complaint is to inform that on 10/27/2023 i went to emergency Att *********************** in ***************** I have my insurance with Florida blue which I used to take care my emergency I have it appendicitis serious condition so the doctor order a radiology so the can see the results of the complication so according to Florida if is emergency of serious health I will not get charged for any test they did to me so this company is charging a portion of $169.94 and they send me to collections since I discuss this matter 4 months ago and the promise I will not get any more bill since I should get cover with my insurance because I was emergency please help me ******* hospital has this matter over 4 months ago I dont this and I contact the collections agency today and avoid any collection reporting agencies please help this very important for me I dont anything to this company thank you for your help

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continuous billing for a hospital service back in December even after insurance information was provided.

      Business Response

      Date: 10/30/2024

      Ms. ******,

      Thank you so much for reaching out to us.  The statement was sent due to no insurance received from the site.  The account has since been updated and billed to Insurance.

      Please disregard any previous billing statements.  For any additional questions or concerns on your account, please reach out to our customer service phone # at ************.


      Thank you,

      Sonoran Radiology

      Customer Answer

      Date: 11/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The problem is that to my knowledge, I have never received a first attempt or notified about any billing. Supposedly I used the service of radiology partners, but for what & when, I have no idea. Just this week, I see a negative impact to my credit report from a collection agency for $1,600+. I contacted the collection ************* wouldnt give me any information & hung up on me twice after disclosing that they buy this type of debt for pennies on the dollar & seek payment in whatever method they can without validating this debt. I have health **************** usually send me an EOB, but until a couple days ago, I didnt know anything about these charges. Please have them remove this negative information from my credit report while I seek to find out more about this debt.

    • Initial Complaint

      Date:02/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to start this off by saying I have never received a first attempt or notified about any billing. Supposedly in 2022 I went to a radiology partners, for what? No clue. Theres no explanation other than I owe over $1,000. I have insurance, insurance usually notifies me of any new billing, costs, etc. never received anything until today. I think its a scam.

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 2023 I called Radiology Partners concerning a billing error due to the fact that this amount should had been covered under ******** and ********* I was told I would receive a call back. On December 4, 2023 I called again since I had not received the refund or call. I spoke to Rhema and she again said that a check would be sent out for $139.00 and to expect it to take ***** days. January 31, 2024 almost 150 days since I first inquired about this billing error I called again to speak to a representative. It took me five times before I was finally connected to an agent. On the fifth call I was able to speak to ****** and he apparently did not have any record of ********** back in September of 2023 or December of 2023. ****** then proceeded to tell me what ***** had told me back in December of 2023, that it would be another ***** days to receive the refund. I then spoke to a supervisor named *** and she again gave me the same information, it would be another ***** days before I could expect a refund check. I told them this is unacceptable and to please let me know when a check could be cut for my being overcharged for $139.00. She could not.

      Customer Answer

      Date: 02/29/2024

      Fortunately they contacted me today. I also followed up with a certified letter to the *** a few days ago and that *** be why they offered to send me the refund. 

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Imrad Imaging does radiology work for ***************** They also send the bills out.My daughter had some imaging services from them after emergency care last year Once I received the bill I tried to contact them and noone replies or answers the phone.I have tried to establish a payment plan with them, to no avail. I have been trying for weeks to get this resolved to no avail. I called Sentara customer care and informed them as well so they can notate my file.Imrad Imaging has no working phone numbers and no webpage and no email address to contact anyone. How are you supposed to pay if you cannot get hold of anyone via the numbers provided?See similar complaints from other customers here: **************************************************************************************************************************************************

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