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Business Profile

Medical Records

Radiology Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Complaints

This profile includes complaints for Radiology Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiology Partners has 5 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling Radiology Partners for 3 years to receive a credit on a double payment I made. I have provided them with evidence of the payments, evidence of the money coming out of my accounts and evidence/information from my insurance provider; yet, they continue to claim they cannot 'find' this extra payment. Every time I call, I can only speak with first line support and am never transferred to a team lead, supervisor or backline billing department. I am always told that I will receive a call back but after 3 years of calling, no one has called back or provided me with my refund.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never been seen at this place, never received a bill, nor have I had any communication from Radiology Partners. I started receiving collections calls and text messages about a balance of over $700. I never heard of/from the collection agency until recently and their reporting to the credit bureau it dropped my score significantly. I looked them up on ****** and the complaints are all bad; about billing issues, a scam, never having received any kind of radiology services amongst other things relating to the same issues I'm having. Unless I see proof of imaging, or some kind of medical records showing I had this service, I'm inclined to believe this is a scam and the agency should be looked into. I have no documentation to upload except text messages.

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2023 went to Banner Imaging for a mammogram.. They had ordered a 2D and a 3D to be done if and only if they saw something in the 2D! Thankfully nothing seen in 2D !! Went home and received a bill. Called and wasnt told anything about the 2nd test being the hold up. 30 days later another bill called again.. called again and same thing will resubmit to insurance..Called Aug 4 to find out that my insurance wasnt paying for the 3D.. well duh they didnt do it so why would they pay for it. Was told they would escalate this to the appropriate people and it would take 30 -45 days for internal review.. received a collections letter today! They are fraudulently billing for a service that wasnt completed! They have had ample time since June to fix this! Wonder how many other fraudulent charges they have submitted to other insurance companies!

    • Initial Complaint

      Date:08/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** ************************************************************************ ************************************************************** 08/14/2023 Re: Intent to File Lawsuit for FCRA Violation To Whom It May ******** It is a crime to threaten lawsuit with no intention of doing so, therefore you can take heed that I am very serious about filing suit against your company. I have sent multiple previous letters to you requesting that you remove inaccurate information from my file and you have failed to do so.Accordingly, I can show a judge that these accounts are inaccurate and that you violated the Fair Credit Reporting Act by ignoring my requests to investigate the items. My previous letters (all sent by certified mail) stated my reasons for an investigation and these reasons were not frivolous in any way. under the Fair Credit Reporting Act this disputed item may not appear on my credit report if it cannot be supported by any evidence. 15 USC **** This is not mine. I am a victim of ID Theft and I have included a police report. Please investigate and remove from my credit report.If this FINAL REQUEST does not prompt you to conduct a proper investigation of these accounts in question, and send proof to me of said investigation, I will file a CIVIL SUIT in my county for damages and you can travel to defend yourself. I take my credit very serious and your lack of professionalism and assistance disappoints me. I am well aware of my rights under the Fair Credit Reporting Act and I intend to pursue them to the maximum. I await your response.Sincerely, *********************** cc: ************************* Attorney General

    • Initial Complaint

      Date:08/14/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother received imaging services from IMRAD of ******** who rendered services at **************** in ************* on 9/22/22. ******** paid the negotiated rate to IMRAD and the secondary insurance, TransAmerican Life, paid $23. Upon my mother receiving a bill for $1,465.61 with a due date of 8/11/2023, I contacted ******** on 8/14/2023 and the ******** Claims Representative specified that no additional payments were owed to IMRAD by my mother since they paid the approved rate. After completing my conversation with ******** on 8/14/2023, I contacted IMRAD to explain that no additional funds were owed and ***** specified that it would take them 30 - 45 days to review the discrepancy. This is a lengthy duration for a company to look into a bill and I dont want IMRAD to send a collection notice for an amount that my mom doesnt owe.

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill saying that I owe $10 from a date of service October 8 of 2020 Ive never been to radiology partners whatsoever and now theyre saying that I owe collections?? If you look at the business reviews, everybody is getting fake collections from this company and theres no way to contact them.

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Below is where it was paid on line 3-31-2023 with a HSA card.below is an on line payment Mar 31, 2023Bill Pay radiology partners ******** (radiology partners ********) computed $49.36 all so paid with a check # **** I have call customer service 3 times over this matter . All customer service did was give me invalid email address.

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never received a bill and no claim was even submitted to insurance from Radiology Partners, yet they have recently showed up in collections on my credit report. This company did not so their due diligence before submitting this to collections and I have a right to have an invoice for these services which are covered by my insurance so it can be resolved and should be removed from collections immediately.

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.RADIOLOGY PARTNERS ACCT #: ******** BAL. $95.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 10/17/2022

      Contact Name and Title: ***********************, CR Partner
      Contact Phone: ************
      Contact Email: ******************************************
      Good morning,

      Patient can reach out to me directly at ************ or ****************************************** to review this account. More information is needed to locate the patient account and the phone number is incomplete so I am unable to reach the patient. An email was previously sent on 8/26/2022 to the email address provided above, but no response was received.

      Thank you,
      ***********************
      Radiology Partners, CR Partner

    Radiology Partners is NOT a BBB Accredited Business.

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