Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 10x20 wooden barn loft storage shed from Prairie Built Barn. Southern lease is who to make payments to. I put down a deposit, shed was delivered 2 weeks later. On November 22, i paid the shed off in full before the 1st payment was due and was told i would be issued my security deposit by the end of December. It did not arrive and upon speaking with a *** at Southern Lease, she told me it would now be issued the middle of January. It did not arrive. Spoke with another *** and now she tells me i wont get it until middle of february. I have seen more than a dozen reviews with this same complaint and they still have not received theirs after several months. Next step will be a lawsuit toward the company if this cant be resolved.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01-01-25 I paid $738.54 which was the payoff amount. After not seeing it posted I called on 01-07-25 to verify my payment. ******* answered and I explained what I was calling about. She put me on a brief hold to see 'if" my payment was received. Upon coming back on the line she stated she wasn't sure if this was all I owed and ******** would have to call me back. I tried to explain that the statement showed this as the payoff amount. ******** calls back and said I owed $367 in bankruptcy legal fees. I told her that my attorney said this account wasn't included in my chapter 13 case and I would continue to pay them directly. She said this wasn't true and she don't know why I was told this. I just wanted to be done with this place so after asking if this would pay this account full and being told that it would, I paid the $367 plus $10 fee. After paying I asked if I would get something stating paid in full, she said no. She said she would send something to my attorney stating it was paid off. I want something of my own saying paid in full. I have paid $1105.00 plus two $10 fees and it is not showing up on their online portal. I am not trusting this. I need proof of payment. I don't want any problems with this place. Why if my statement shows $738.00 but then I'm charged $367 in extra fees.

  Customer Answer

  Date: 01/21/2025

  It has been close to 2 weeks and the $1100 plus I paid is not showing on the online portal. It is also showing that I owe $128.11 for February. Why isn't what I paid to pay this storage building not showing and why can I not get something showing it is paid in full? Where is the payment 

  Customer Answer

  Date: 02/05/2025

  It's been over a month and it's still not showing the 2 payments I made and no one has reached out to me. Where are the payments? I

• Initial Complaint

  Date:11/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a rent to own building from Southern Lease ******* in March 2021. When you call to make your payment there is a $10.00 convenience fee for both credit/debit and checking account. Im reporting due to the convenience fee should not be charged to me for coming out of my checking account. When I first purchased the building there was a recording that stated an updated portal coming soon. No such portal exists. You still have to pay the convenience even on the portal! Please help! I have paid $440 just in convenience fees!!!!!

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 7/2 at that time I payed $231.74 the remaining balance due at $151.69 by the 15 th I payed my Aug payment they received it on 8/9 my payment isn't due till 9/15 and they have called saying my building is up for repo for a payment that isn't due yet and they charged me a late payment fee

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023, we were informed by Southern Lease Financial, the company responsible for collecting payments on our shed, that it appeared the building had been paid off.However, in January 2024, we received a bill stating that we owed approximately $328 on the shed. I contacted the company immediately to inquire about this discrepancy, as I was under the impression that the shed was paid in full. I spoke with a representative from the company who informed me that she would review the account and have someone call me back if there were any further obligations or charges. We never received a call back or any further bills after that.Today, at 9:30am, I received a notification from my backyard camera, which captured a tow truck hauling away my shed, along with all of my belongings and business items inside, which are valued at approximately $10,000+. The tow truck did significant damage to my lawn as it left the property, and who knows what other items inside the shed have been destroyed during the tow.I immediately contacted the company to inquire about this, as I was under the impression that the shed had been paid in full. I spoke with a representative who informed me that she 'had to reach out to her manager' as there was a note indicating that the shed was picked up and that money was owed, but she didn't know how much. I informed her that the shed was supposed to be paid in full and that I had been advised as such when I attempted to pay the balance. I was met with very rude and unprofessional responses.Now, 7 months later, I find myself in a situation where someone has trespassed on my property, destroyed my shed and lawn, taken my personal and business items, and I have no answers or information why this has occurred. The total value of the shed, the items, damage to my property, and the loss of income caused by this situation is significant. I am very upset about this situation, and I am looking for answers and resolution from the company.

• Initial Complaint

  Date:05/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got behind on our payments. They sent our account to a transport company to collect the payment or repo would happen. ***************** sent me an invoice for me to pay. I paid the invoice. They still came and took the shed. They said I intentionally paid someone else's invoice, but I paid the invoice they sent me. In order to get the shed back they want me to pay $1160 in 5 days.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Second building I have bought from this company. First time everything was great. I'm not sure what changed but this last barn style building I purchased almost 2 years ago now has been nothing but a nightmare. To start they delivered the wrong building on top of set it up cockeyed facing ridiculous looking from the road. Then I noticed they punctured several spots on the wood with there equipment loading it for delivery as well as dent the metal up in numerous areas on the roof of it. I called, complained with several different people until finally the owner of the delivery service contacted me back several weeks later. I sent pictures of the damage and he said they were backed up but would aventually get someone out to fix it. ** sent several messages and texts to the owner and he has completely ignored me for a year and a half now with absolutely no response! I have been paying full price for a building that was delivered and looks like it was a repo! ***** seems to care, they got there money. Last building I will ever purchase from this company. I am still paying on this building, already paid well close to ***** or more and still paying monthly on a building at full price for what was supposed to be a new building but instead was given a used damaged building with the promise of the delivery company fixing the damage they done almost 2 years ago and have not. They have completely ignored me and disregard the whole situation. I should not be being charged full price for a building that was supposed to be new but delivered damaged looking like a repo. If they wasn't going to fix it like they promised then the price should have been adjusted!

• Initial Complaint

  Date:03/20/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 10' x 20' shed on 5/5/2022. After doing a lot of research and discussing with my boyfriend, I decided to purchase from a lot that was selling for Southern *************** in *************. My boyfriend talked to a guy that was supposed to be the manager of the lot and agreed on a price. We left to think about it and came back a few days later to purchase. The agreed upon price was $6595 + $150 (options) = $6745. I paid a downpayment of $1162.75 and security deposit of $337.25. I was told that after tax and fees I would owe *******. I signed the agreement (one signature) on the computer. We left there we an understanding of what was owed. When I decided to pay the shed off and ask for a balance, I was given the amount of $4278.90 and that was after making payments totalling $5576.23 which would have made a total purchasing price of $9855.08. When I questioned this, a rep sent me an agreement that I had never seen. There were two other signature points and when I looked at them they were the first signature and someone copied it and placed it in the spots. It's been almost two months of trying to talk to some one in charge about this issue. Each phone call that I place to speak to the manager is rerouted to a secretary that says the manager is out of the office. Between my boyfriend and I we have called at least 8-10 times and not response or call back from the manager. She is always out the office or on lunch.

• Initial Complaint

  Date:11/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had made all payment on building. I will admit the last payments were late by 2 months, but I paid $250 which came out of my banj on November 13, 2023. They repossessed my building on November 21. When we called them they said we had not made a payment since August 2023. Then they asked if we wanted the building back and we were told there would be fees. Since they did not register my payment and I believe they should not have taken the building I feel they should pay any fees for returning the building to my home and fees for the repossessor

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them a payment November 1st. Today is the 16th and it has not posted. From ****, **** *********** to their PO box it take a maximum of 3 business days. This is not the first time they've held it up. They charge a $5.00 late charge. They charge $10 to pay by phone. ******* from there laughed when I suggested the payment was sitting on someone's desk. She laughed even harder when I said I was making a complaint. How these people get away with cheating consumers is beyond me. When I pay the post office extra to register the letter the payment is in, it always gets credited in a timely manner. In the past they held a check 6 months before processing it. They already charge 100% interest. Something needs to be done about these fraudulent business practices.