Reviews
This profile includes reviews for Nationwide Studios, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 589 Customer Reviews
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Review fromChristine G
Date: 05/16/2023
1 starChristine G
Date: 05/16/2023
Should be 0 stars. The school my daughter attends this is the first year that Legacy has been their photo people their service is horrible they're opposes are disgusting their backdrops are ridiculous I've been getting the runaround for about 2 weeks trying to get retakes and or trying to get individual photos it is absolutely asinine the runaround the problems the issues that I've been having with this company and I purchased two individual photos today paid with a credit card she never gave me a confirmation number and never told me when they would be arriving. ** ****** *********** ******* are 1,000 times better than this ridiculous company
Nationwide Studios, Inc.
Date: 05/30/2023
Dear Valued Customer, I'm sorry to hear you are not pleased with your spring photos. During the fall we return for retakes; however, for the spring photos we usually go to the school once. I see your daughter had three images taken of her and is smiling in all of them; but, I do understand we make not like all photos taken. It looks like you were emailed your receipt once the custom order was placed. We hope to serve you better in the future.Review fromCarla L
Date: 04/25/2023
5 starsCarla L
Date: 04/25/2023
Nicole’s knowledge, professionalism and patience are nothing short of remarkable! She provided me with outstanding customer service rarely seen anymore. I know I made her crazy but she was patient and kind and helped me pick the best photos and package to remember my son’s graduation! I cannot thank her enough! She’s a rock star in my book!!
Thank you Nicole!!!Nationwide Studios, Inc.
Date: 05/15/2023
Dear Valued Customer, You are welcome --- and we know every parent wants their photos to be perfect - we understand! We understand you will cherish these photos for years to come. We appreciate your feedback and especially happy to hear how Nicole helped you!Review fromKarla K
Date: 04/11/2023
5 starsKarla K
Date: 04/11/2023
Emma was so kind and helpful with my questions/concerns for my kids' fall pictures at school. She was prompt to respond, eager to help me fix it and very understanding with my issue. In less than an hour, she had done everything I needed and even followed up to make sure I was satisfied. What a pleasant experience! My wait time to speak with someone was SO LONG but Emma made it totally worth the wait. Thank you! We need more "Emma's" in this world. :)Nationwide Studios, Inc.
Date: 04/12/2023
Dear Valued Customer, Thank you very much for you sweet words about the Customer Care Representative Emma! We are glad you had such a great experience. And occasionally we have a little longer hold times, but I hope you were able to use the 'callback' feature. Thank you again for your patronage, we truly appreciate it!Review fromLauryn Z
Date: 03/29/2023
5 starsLauryn Z
Date: 03/29/2023
I had a great experience working with Lisa in Customer Care. I would definitely order from Teddy Bear Portraits in the future.Nationwide Studios, Inc.
Date: 04/03/2023
Dear Valued Customer, Thank you for sharing your customer care experience with us! We love to hear what a great interaction you had especially with our representative Lisa! I hope you enjoy your photos for years to come!Review fromGuadalupe R
Date: 03/16/2023
5 starsGuadalupe R
Date: 03/16/2023
Great customer service and the pictures also look great. Can’t wait to get them.Nationwide Studios, Inc.
Date: 03/17/2023
Dear Valued Customer, Thank you very much for taking the time to write a review. We try our very best to have a positive photo experience from beginning to end. Thank you for your patronage!Review fromAllie R
Date: 03/08/2023
5 starsAllie R
Date: 03/08/2023
The photos came out so great that I wanted all of them! I purchased the 100 picture/background combination option, however, I misread the instructions so when I placed the order, I only ended up with 5 photos with 1 background. I contacted customer service via email and received a response from Katherine very quickly. She was able to assist me in updating my order and quickly getting the picture/background combinations that I wanted. This was truly one of the best customer service experiences I have ever had. Look forward to purchasing pictures again from Teddy Bear Portraits in the future.Nationwide Studios, Inc.
Date: 04/03/2023
Dear Valued Customer, Thank you very much for sharing your customer care experience with us! We are thrilled Katherine was there to help you with your order issue. Thank you again for your patronage!Review fromRuth R
Date: 03/08/2023
5 starsRuth R
Date: 03/08/2023
Janine was AMAZING! She was professional, kind and understanding. She listened and helped to resolve my issue immediately. Thank you!Nationwide Studios, Inc.
Date: 04/03/2023
Dear Valued Customer, Thank you very much for sharing your great experience with your Customer Care Representative, Janine! We hope you enjoy your products for years to come!Review fromAmy T
Date: 03/03/2023
1 starAmy T
Date: 03/03/2023
WAY overpriced!!!! I literally got 24 wallets, 4 5×7, 1 5×7 in a black frame and a stupid yard sign that I didn't want for 425$. I could have hired a private photographer for that and received more pictures.Nationwide Studios, Inc.
Date: 03/07/2023
Dear Valued Customer, I'm sorry you are not pleased with your products. We do offer many different packages and configurations. I see you had contacted us via our live chat feature and that you were able to use a coupon that we provided to you. And I see you were able to save more money, by unlocking lower priced prints after purchasing a package. We understand the products are an investment and we can assure you they are of the highest quality, as I hope you were able to see when you received your order.Review fromyanping y
Date: 03/02/2023
5 starsyanping y
Date: 03/02/2023
My daughter's school lost her photo, then I contacted Legacy Studios, and the staffs were very nice and helpful. I got the photo after one week. It was a great experience. Thank you all!Nationwide Studios, Inc.
Date: 03/10/2023
Dear Valued Customer, Thank you very much for sharing your experience! We appreciate your business and we glad we were able to assist you in a timely manner! Thank you again.Review fromKylie S
Date: 02/28/2023
5 starsKylie S
Date: 02/28/2023
Amanda was quick to respond to email communications and issue was resolved very quickly, in just a little more than 24 hours after my initial email. Thanks so much for a great experience!Nationwide Studios, Inc.
Date: 03/07/2023
Dear Valued Customer, Thank you very much for taking the time to let us know of your great experience with us, especially with Amanda! We hope you enjoy your photos for years to come! We truly appreciate your patronage.
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