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Business Profile

Roofing Contractors

Best Choice Roofing & Home Improvement, Inc.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Best Choice Roofing & Home Improvement, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Choice Roofing & Home Improvement, Inc. has 27 locations, listed below.

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    Customer Review Ratings

    3.94

    Average of 127 Customer Reviews

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    Review Details

    • Larry E

      Date: 06/14/2024

      Excellent organization, Thomas G****** from start to finish as well as the Installers made the hail damaged reroof a seamless process.
      I highly recommend BCR to anyone in need of a new roof!
      ***** ***** 
      Madison, AL

    • James J

      Date: 05/18/2024

      BCR has been a pleasure to work with. Andrew M**** noticed we had storm damage during his inspection and has been diligently working with my insurance to get it fully paid for. We are in contact every few days and he’s been so helpful. I highly recommend their services

    • Kimberly M

      Date: 05/16/2024

      If I could give them 0 stars I would. Worst experience ever. Customers are definitely not their first priority. It’s the money. They refuse to fix a problem that I brought to their attention multiple times before signing a contract and now they are saying they are not held responsible because “it wasn’t in the contract”. Was told I should have contacted my insurance about the issue but at the beginning I was told I didn’t have to worry about talking with the insurance, that they would handle it all for us. Not once have I gotten an apology from any associate I speak with. Not even a resolution as to how to solve the problem but they can insult my intelligence by reading the contract verbatim like I’m illiterate. They are expecting payment now for an unfinished job. And when questioned about certain things in the contract conveniently they “don’t know because they weren’t there when the roof was installed.” Absolutely worse company I have seen by far. Shady company. Do not recommend. Find a company that is way more educated because the ones I have talked to can only read words on paper.

    • Kyle D

      Date: 05/08/2024

      This is the second time my family has used Best choice roofing from the Hendersonville team. Both times have been great experiences. They been EXTREMELY responsive to any questions or concerns.
      -*** ********

    • Kay S

      Date: 05/07/2024

      Best Choice Roofing, Lexington, KY was the company used to re-shingle our home and outside building area. Where do I begin....let me say that once I got in contact with the assistant general manager at the corporate office, (Joel) things began to get done, he was very nice, respectful and helpful. The actual crew that did my roofing did a fantastic job and the damage expert was very helpful working with my insurance company. This is the only reasons I would give them any stars.... However, prior to that and afterwards it continues to be a disaster! Their communication STINKS! Everything they told me they did the opposite and then yelled at me over the phone because I complained. I am sure my name was mud at this office because Steven, the production manager in the Lexington office voiced that to me in our last screaming match over the phone, prior to my refusing to deal with him!!! First of all, they placed the materials (several pallets of shingles, etc) in the driveway where I was unable to get in and out of my garage and expected them to stay there for several weeks. We HAD discussed where to put these things and they never communicated that this was not possible. They never called to say anything was being delivered that day, as we were not at home. They were upset because I had them move them. Steven was extremely rude. I had paid them the hefty amount to begin with plus my $1,000 deductible. Finally after several weeks I got a phone call from them requesting a payment, I explained that I had been waiting on a final bill. Finally, I got a text with TOTAL OWED and that's what I paid. Now they are trying to collect more than $2400 more, saying this wasn't the total owed. The right hand does NOT know what the left hand is doing in this place. Hope this review leads to training in customer service at the least.

    • juliana h

      Date: 04/28/2024

      we have had one excuse after another and STILL waiting to get our roof repaired. it's been months!!! just give me my money back, I will go to someone else!!! ??

    • Donald J

      Date: 04/23/2024

      Best choice roofing North Carolina they did amazing job I would recommend this company to family and friends excellent work in the office from Raleigh North Carolina did an excellent job let me know everything what was going on I'm so happy with my new roof.

    • Phillip D

      Date: 03/21/2024

      Moved into home apx one year ago. After HEAVY WINDS IN KENTUCKY, a couple of shingles blew off OUR ROOF. I was not in an urgent rush to get it repaired since my insurance deductible is about half the estimated cost of replacing the roof, and I would be paying completely out of pocket. I had also had a home inspection before purchasing the house and additionally had a **** ********* inspector check out the roof after the hurricane-ish wind gusts happened. After ONE UNSOLICITED VISIT, Note: I have always had "NO SOLICITING" signage posted at the entrance. I was willing to eventually have them provide an estimate.....BUT WHEN "I" WAS READY. Then came a second, third, fourth and fifth visit. Once even using RYTHMIC DOOR KNOCKING FOR SEVERAL MINUTES. Guessing they thought we would think they were someone we know or were familiar with. After the third visit I CROSSED THEM OFF my potential vendors list. My decision was ultimately solidified after the FIFTH VISIT were they left some attempted SCARE TACTIC MESSAGING "URGENT - ROOF IS GETTING WORSE" crap on our door. I'll guess they didn't know I had top shelf underlayment under the shingles so there was no immediate/significant potential risk to our home that would be caused by a few missing shingles.
      Since or roof was pushing 20 years old, I did have it replaced but with a company that was awesome and not harassing us every couple of weeks.
      I post good reviews also as I did for the company I used to replace the roof. My key point of this review is: 1st UNSOLICITED VISIT= Let me know your services. 2nd UNSOLICITED VISIT=gentle reminder about services. IF YOU VISIT A THIRD, FOURTH, FIFTH OR MORE TIME, you are OFFICIALLY HARASSING A POTENTIAL CUSTOMER that will probably NOT BE A CUSTOMER. If BCR had STOPPED HARASSING US AFTER TWO UNSOLICITED VISITS, they would have at least got a potential bite of the apple.
      Hope this use case leads to a revised marketing and solicitation methodology.

    • Kenneth C

      Date: 03/07/2024

      Not Happy...
      I had my roof put on by the Salem office. My sales rep Ryan was on top of things ,but had issues with the roofers and production management Jeff. First the crew did not speak english ,tried to cut work that needed to be done, and did damage to my yard by driving through the grass.Even though I have a 25 ft wide driveway. I called the manager before and durning the job ,but yet all I got from him is Nothing.....At the end without doing the job proper he threatened to put leen on me and my property for a error the office made in the amount of 213 dollars. My yard still not fixed a month later and I paid the final price .I called main office ,but still why do I need to watch the crew,listen to management in salem, Va talk unprofessional.. They need to finish the total job. Still not happy . ***

    • RogerJohnson

      Date: 01/22/2024

      I really want this ****** company to quit leaving their trash on my door!!! I do not understand what gives them the right to trash my door with their CRAP!!!! How can they fix things when THEY CANNOT EVEN READ?????? I have NO SOLICITATION sign right on my door, so I KNOW THEY CANNOT READ!!!!!
      They should actually be fined for leaving trash and harassment!!!!
      ***** * ********* NV

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