Reviews
Customer Review Ratings
Average of 331 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJune Z
Date: 02/05/2024
5 starsJune Z
Date: 02/05/2024
Jeremy was very professional and respectful. He was very careful about putting everything back that had to be removed.a very nice young man.
Pipe Wrench Plumbing, Heating & Cooling
Date: 02/07/2024
Thank you so much, June! We appreciate your kind words regarding Jeremy, and we appreciate your entrusting the care of your heating and cooling units to Pipe Wrench. - Laura C., Customer Satisfaction SpecialistReview fromPatricia M
Date: 01/31/2024
5 starsPatricia M
Date: 01/31/2024
Colin did a great job. When he left, all plumbing issues were repaired and explained to me. He explained all my options before he started work and did precisely what he told me he would do. He worked efficiently, neatly and professionally.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Patricia, thank you so much for your kind words for Colin, and thank you for choosing Pipe Wrench to take care of all kitchen sink plumbing! We appreciate you. - Laura C., Customer Satisfaction SpecialistReview fromPeter M
Date: 01/26/2024
5 starsPeter M
Date: 01/26/2024
Best heating and plumbing service in East Tennessee. Joey and John were informative and professional.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Love this!! Thank you so much, Peter! That is literally our mission - the "be the best plumbing, heating & cooling company in East Tennessee!" We appreciate your kind words for Pipe Wrench and for Joey and John. Thank you for choosing Pipe Wrench to install your new water heater. - Laura C., Customer Satisfaction SpecialistReview fromShirley S
Date: 01/26/2024
5 starsShirley S
Date: 01/26/2024
Kyler was very professional, knowledgeable, friendly. He explained my options thoroughly and gave a recommendation to my best interest. There was no pressure for any the options, it was my choice. The process was very organized and I was informed of each step for the job.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you, Shirley! We never want to pressure anyone. It's important to present the facts, and allow the homeowner to choose the option from quick bandaid fix to permanent fix, depending on their own circumstances, in terms of finances, schedule, and how long the homeowner plans to remain in the home. Thank you for your kind words for Kyler and thank you for calling on Pipe Wrench to replace the old pipes in your home. We appreciate you! - Laura C., Customer Satisfaction SpecialistReview fromTimothy S
Date: 01/23/2024
5 starsTimothy S
Date: 01/23/2024
I think Alex. Did a fantastic job, very good, professional, got it right 1st time! He seemed to really want to solve the problem with our heat pump. He did not waste time however I I think he was very careful and thorough! I would highly recommend him for any body needing heat pump repaired!
Tim ScripaPipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you, Tim! You and your wife are always so good about posting a positive review for each tech who has served you over the years, and it means the world to us and to our technicians. Thank you, Tim, for continuing to entrust the care of your homes plumbing and HVAC systems to us. We appreciate you! - Laura C., Customer Satisfaction SpecialistReview fromCarrie T
Date: 01/22/2024
5 starsCarrie T
Date: 01/22/2024
Steve did a FANTASTIC JOB in explaining everything!!!! I really enjoy having him com to my home!!!Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Steve is a phenomenal HVAC technician, and we are privileged to have him on our staff! Thank you, Carrie, for your kind words for Steve, and thank you for ALWAYS posting a sweet review for every technician who has visited over the years. We appreciate your thoughtfulness and your continuing to choose Pipe Wrench to look after your home's plumbing and heating & cooling systems! - Laura C., Customer Satisfaction SpecialistReview fromRita C
Date: 01/17/2024
5 starsRita C
Date: 01/17/2024
Colin was professional, knowledgable, considerate and answered questions. I highly recommend Pipe Wrench Plumbing, Heating & Cooling.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Rita, thank you for the lovely recommendation and kind words for Colin. We appreciate your thoughtfulness and your business! - Laura C., Customer Satisfaction SpecialistReview fromJames j
Date: 01/11/2024
5 starsJames j
Date: 01/11/2024
Great service did a really good job of fixing the problem with my water pressure I highly recommend them any other problems I may have will definitely call them. Thank YouPipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you, James! We appreciate your positive review and your choosing Pipe Wrench to diagnose and correct your water pressure issues. We look forward to serving you in the future! - Laura C., Customer Satisfaction SpecialistReview fromGlynn R
Date: 01/11/2024
5 starsGlynn R
Date: 01/11/2024
Work was done quickly and efficiently. They described what they were doing and why. Pipe Wrench went the extra mile for me on this project.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you, Glynn! Field Supervisor Damien and Installer Justin are outstanding plumbers, and we are grateful to have both on our team. Thank you for your kind words, and thank you for choosing Pipe Wrench to install a new water heater for you! - Laura C., Customer Satisfaction SpecialistReview fromRandy N
Date: 01/05/2024
5 starsRandy N
Date: 01/05/2024
David C**** and his apprentice were very professional in knowledge and appearance. They diagnosed the issue and keep me informed on what they were doing the entire time. They communicated well on what next steps will be and about the ordering process that should resolve the issue I was having with my sewage ejection pump.
They also keep the work area clean during their working in our home.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
SO many things to appreciate about this review! Thank you, Randy, for taking the time to compose such a detailed account of your experience with Pipe Wrench, David, and Alex, and thank you for choosing Pipe Wrench to repair your sewage ejection pump. We appreciate your kindness and your business. - Laura C., Customer Satisfaction Specialist
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.