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Customer Review Ratings
Average of 331 Customer Reviews
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Review fromRita C
Date: 01/05/2024
5 starsRita C
Date: 01/05/2024
Steve was so professional, knowledgeable, caring and polite.
I highly recommend Pipe Wrench Plumbing, Heating & Cooling.
Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you, Rita!! We appreciate your taking the time to post a separate review for each of your techs: your plumber in another post and for Steve, your HVAC technician, too. Thank you for your thoughtfulness and for entrusting the care of your home's plumbing, heating & cooling systems to Pipe Wrench! - Laura C., Customer Satisfaction SpecialistReview fromJim J
Date: 01/05/2024
5 starsJim J
Date: 01/05/2024
We are very pleased with Pipe Wrench. Keifer and Zach came out to replace our old heat pump.
These guys are both very polite, professional, knowledgeable and thorough. The job took a bit longer than expected but they kept on working in the dark and the frigid cold with no complaints. Woo-Hoo, we have heat again. Thank you Pipe Wrench.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Woo-Hoo! We love this review!! :-) Thank you, so much, Jim, for posting this sweet review. I am often in awe of the weather conditions in which our technicians work, and never with a complaint. I'm old and have worked a lot of places in my time, and I have never been more proud of the people with whom I work than I have been these past six years at Pipe Wrench. I have the utmost respect for our tradespeople, for their commitment to learning, growing, and perfecting their craft, delivering superior service, and ultimately, their desire to "just help people". I am honored to work at Pipe Wrench and with the caliber of coworkers I have. This was a super long response, but your review triggered gratitude in MY heart, as well! Thank you for your kind words, and thank you for choosing Pipe Wrench to install a new heat pump for you. We appreciate you!! - Laura C., Customer Satisfaction Specialist.Review fromTerry M
Date: 01/04/2024
5 starsTerry M
Date: 01/04/2024
Called Pipe Wrench yesterday about my AC/Heat unit. Stephanie scheduled an appointment. Ricky showed up at 1:00pm and we discussed the problem and possible solutions. Ricky was very professional and very knowledgeable. Thanks, Pipe Wrench and Ricky.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you, Terry!! We appreciate your taking the time to post about your experience with Stephanie and Ricky and we thank you for choosing Pipe Wrench to diagnose your HVAC issue. - Laura C., Customer Satisfaction SpecialistReview fromJim J
Date: 01/03/2024
5 starsJim J
Date: 01/03/2024
Good service, Jeremy was very polite and knowledgeable. Showed photos and explained to us exactly what was going on with our heat pump. We will continue to use Pipe Wrench for our Heating and Cooling needs in the future. Very thorough, GOOD JOB Jeremy.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Jeremy is a seasoned HVAC pro and we are honored to have him on our team of techs. Thank you for your uplifting review, Jim, and thank you for calling upon Pipe Wrench to examine and diagnose your HVAC issue. We appreciate you! - Laura C., Customer Satisfaction SpecialistReview fromLarry P
Date: 01/02/2024
5 starsLarry P
Date: 01/02/2024
Excellent experience, Collin was very professional and explained the work he did.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you, Larry! Colin is passionate about plumbing, and it shows in the quality of his work and in his interactions with his customers. Thank you for your kind words, and thank you for choosing Pipe Wrench! - Laura C., Customer Satisfaction SpecialistReview fromMaynard W
Date: 12/27/2023
5 starsMaynard W
Date: 12/27/2023
G. ******* explained everything that he was doing and why. He did a complete check of the system for winter use..
He wouldn’t do anything less he let me know first. He took pictures of everything and never stopped until he was completed ??
Good Job ??Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
Thank you so much, Maynard, for taking the time to explain the part of the process in an HVAC tune up! Conducting a thorough health check up of your HVAC unit is the first step, then providing you with a checklist, photos and explanations is next, and agreeing on recommendations for any adjustments or repairs, etc., if needed, is next. We appreciate your taking the time to explain this in your review, and we appreciate you! Thank you for continuing to make Pipe Wrench your HVAC and plumbing company of choice. :-) - Laura C., Customer Satisfaction SpecialistReview fromDane G
Date: 12/27/2023
5 starsDane G
Date: 12/27/2023
Couldn’t be happier ,Alex was knowledgeable ,courteous,and explained everything as he went along. If needed company will be called again ….Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
We hear this a LOT about Alex! Thank you, Dane, for your thoughtful review and thank you for choosing Pipe Wrench to examine and diagnose your HVAC issue. We appreciate you! - Laura C., Customer Satisfaction SpecialistReview fromTravis Y
Date: 12/22/2023
5 starsTravis Y
Date: 12/22/2023
Great service, a guy named Steve ***** came out and was very polite and knowledgeable gave me his recommendations and let me know exactly what was going on, will continue to use this company in the future. Thanks for fixing my issue.Pipe Wrench Plumbing, Heating & Cooling
Date: 02/05/2024
We are delighted that you will call upon our help in the future! Thank you, Travis, for taking the time to post a great review of Steve and his work, and thank you for choosing Pipe Wrench to repair your HVAC unit. We are glad to have it up and running again for you! - Laura C., Customer Satisfaction SpecialistReview fromRichard R
Date: 12/14/2023
5 starsRichard R
Date: 12/14/2023
Chis was very thorough. He answered all of my questions and explained the results of his inspection.Pipe Wrench Plumbing, Heating & Cooling
Date: 12/21/2023
Thank you so much, Richard, for taking time to post a 5-star review for Chris S.! We appreciate your time, your thoughtfulness, and your business. And thank you for entrusting the care of your home's water heater and plumbing system as a whole to Pipe Wrench Home Services. :-) - Laura C, Customer Satisfaction SpecialistReview fromcharles g
Date: 12/13/2023
5 starscharles g
Date: 12/13/2023
Showed up on time, explained the problem and solution very clearly, then completed his job in a short amount of time. excellent job, will get a h-vac agreement with them.Pipe Wrench Plumbing, Heating & Cooling
Date: 12/14/2023
Thank you, Charles, for the great review for Austin and his work repairing your dripping faucet, and welcome to the Peace of Mind Membership! We appreciate your thoughtfulness in taking the time to post a review and thank you for entrusting Pipe Wrench with the are of your home's plumbing and HVAC systems. We appreciate you! - Laura C., Customer Satisfaction Specialist
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