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Review fromJohnny K
Date: 08/11/2022
1 starJohnny K
Date: 08/11/2022
I give them a -10. I called mid-day Tuesday and they state on their home page SAME DAY SERVICE OR THE VISIT IS FREE. This was not same day. I told the office I had a coupon for a $99 drain service and she said to give it to the service man When ******* ** came before he knew what the service was he told me that my service did not qualify for this price. He then told me that the price would $411. If I prefer he would charge me $69 for testament and I could call someone else. He disconnected the P trap under my sink and ran the router through the line annd flushed the line. this took 10 minotherutes. he told me that normally there would be a 30day warranty but he found grease in the line he cannot warrenty his job. The whole setup is the old bait and switch Promise one thing and give annother. $400 for 10 minutes work is a ripeoff $99 is a good deal not $400
Pipe Wrench Plumbing, Heating & Cooling
Date: 09/01/2022
Johnny, we DO offer same day service guaranteed, or the visit is free. This offer is to accommodate our clients that we cannot get to in the same day. In your case, we booked you the same day, but YOU told our dispatcher YOU wanted us to come out the following day. Therefore, no accommodation is needed. Second, the $99 drain clearing ads indicate that you must have a "cleanout" which is accessible to the auger equipment. You do not have a cleanout. This is why your technician had to disassemble your kitchen sink drain in order to insert the cable into the line to clear it. He gave you the pricing UP FRONT, explaining why it would not qualify for the $99 special rate. Before we can commence work, we require a signature from our customers showing that they have agreed to the work at the price quoted. You agreed to having the tech move forward with the work. In addition, the work cannot be warrantied long term because the grease in your drain line is sticky, and matter that goes down the drain is going to continue to stick to that grease and build up. The only way to ensure the drain remains clog free is to hydro-jet the line, to completely clean it, and to discontinue pouring grease and other known clogging materials down the drain afterward. You opted to forgo the hydrojetting because you didn't want to pay for an additional service. The cable, or auger, can pull up the debris that clogged the line, but not all the grease remaining on the sides of your drain pipe. Logic. We wish you the best. - ***** C., Customer Satisfaction SpecialistReview fromKristine W
Date: 08/10/2022
5 starsKristine W
Date: 08/10/2022
Prompt professional great service. Always on time . Very happy with work donePipe Wrench Plumbing, Heating & Cooling
Date: 09/01/2022
Kristine, thank you!! We appreciate your kind words, as well as your entrusting us with the care of your home's plumbing and HVAC systems. We are always deligted to help you! - ***** C., Customer Satisfaction SpecialistReview fromStan C
Date: 08/08/2022
5 starsStan C
Date: 08/08/2022
These guys are great! Worked us in same day. Cool again. Thanks!Pipe Wrench Plumbing, Heating & Cooling
Date: 08/09/2022
Thank you, Stan!! We appreciate your kind words for Andrew and Bill. Thank you for choosing Pipe Wrench to repair your AC system. We are delighted that you are cool again!! :-) - ***** C., Customer Satisfaction SpecialistReview fromJohn J
Date: 08/08/2022
5 starsJohn J
Date: 08/08/2022
Jeremy and Tyler did an outstanding job in replacing our old kitchen sink. It turned out to be a four-hour job and they were profressional throughout. My wife and I are very pleased with their worik and highly recommend Pipe Wrench to anyone. I am also very pleased with Laura at their office for her impressively friendly manner and helpful information.Pipe Wrench Plumbing, Heating & Cooling
Date: 08/09/2022
Jack, thank you for everything - your choosing Pipe Wrench to do the work, your being a pleasure to serve, your patience with me in getting that review link over to you, ;-) , your kind words and your thoughtfulness. THANK YOU for being a Pipe Wrench customer. We appreciate you! - Laura C., Customer Satisfaction SpecialistReview fromShirley A
Date: 08/05/2022
5 starsShirley A
Date: 08/05/2022
Kyler was a great technician as he explained everything very well. He gave us a few options to resolve the issuePipe Wrench Plumbing, Heating & Cooling
Date: 08/06/2022
Shirley, thank you so much for taking the time to post a 5-star review of Kyler's diagnostic work in your home. Thank you for your thoughtfulness, and thank you for calling on Pipe Wrench for your options!! - Laura C., Customer Satisfaction SpecialistReview fromKristine W
Date: 08/03/2022
5 starsKristine W
Date: 08/03/2022
Excellent service professional and job done right . Very happy with themPipe Wrench Plumbing, Heating & Cooling
Date: 08/04/2022
Kristine, thank you so much!! We are so glad that you are pleased with Kyler's work replacing your outside lawn faucet with a new frost-free hosebib. Thank you for choosing Pipe Wrench Home Services to perform the repair, and thank you for your 5-star review and kind words! We appreciate you. - Laura C., Customer Satisfaction SpecialistReview fromKaren M
Date: 08/02/2022
5 starsKaren M
Date: 08/02/2022
Kyler was amazing I will highly recommend anyone looking for a plumber to call pipewrench plumbing. Thank you!!!Pipe Wrench Plumbing, Heating & Cooling
Date: 08/03/2022
Karen, you have no idea what a review like this means to the plumber who served you, as well as to us. Thank you SO much for taking the time to post a 5-star review of Kyler, his work, and our company. We will gladly serve you anytime! Thank you for choosing Pipe Wrench. :-) - ***** C., Customer Satisfaction SpecialistReview fromDavid B. R
Date: 07/23/2022
5 starsDavid B. R
Date: 07/23/2022
Our dealings with Pipe Wrench Plumbing have been universally superb. Great service and great people. Kudos! Truly a great company.Pipe Wrench Plumbing, Heating & Cooling
Date: 08/03/2022
Dr. Reath, I don't know how I missed this last week. Thank you SO much for taking your valuable time to post a review on BBB! We are delighted that you are pleased with your experiences with Jeremy F on your water heater installation and other plumbing repairs, and with Bobby M in clearing your drain clog. Thank you for your thoughtfulness, and your business. We appreciate you!! - ***** C., Customer Satisfaction SpecialistReview fromBarbara M
Date: 07/21/2022
5 starsBarbara M
Date: 07/21/2022
Pipe Wrench was very professional and answered all my questions. Have some follow-ups with them so my review will have to be continued.Pipe Wrench Plumbing, Heating & Cooling
Date: 08/02/2022
Barbara, you are so kind to post a 5-star review of Bill Steinert's work on your HVAC System. He is truly talented and skilled technician and we are so honored to have him on our team of HVAC techs. Thank you for your thoughtful review, and thank you for choosing Pipe Wrench Home Services! - Laura C., Customer Satisfaction SpecialistReview fromJim F
Date: 07/21/2022
5 starsJim F
Date: 07/21/2022
Nate was very polite and thorough. Very knowledgeable as well. I would like to have again next time.Pipe Wrench Plumbing, Heating & Cooling
Date: 07/22/2022
Thank you, Jim!! Stating that you'd like to have the same plumber next time is the highest praise. We appreciate your kind words and your business. Thank you for choosing Pipe Wrench to inspect, flush, and calibrate your water heater and to inspect your plumbing system! - ***** C., Customer Satisfaction Specialist
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