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Business Profile

Theatre

Regal Cinemas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Reviews

This profile includes reviews for Regal Cinemas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Regal Cinemas has 137 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 39 Customer Reviews

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    Review Details

    • James F

      Date: 02/29/2024

      They obscure the terms of your cancellation options. Terms like this should involve an e-signature via Docusign. This is what is known as a "Dark Pattern". Also, they will charge your debit/credit card whenever they choose. If they cause an overdraft due to an unexpected date of charge, it's on you. Anyone up for a class-action lawsuit?

    • Whitney H

      Date: 02/28/2024

      They have been hacked and someone was able to use my account to purchase 3 sets of tickets to a theater in LA- (I and from texas)- I contacted support and they blame me and say someone has access to my credit card. This is not true because the card attached to my Regal account is digital only and a unique number just for my regal account so they had to have gained access to my regal account specifically.
      The tickets were for a future date so I was able to cancel but Regal will not refund that booking fee .
      I have of course contacted my bank as well but they should not have the responsibly in fighting this when it was Regals site that was compromised.

    • Chad H

      Date: 02/17/2024

      Don’t sign up for the Regal Unlimited subscription!
      If you decide to cancel, you have to go through multiple cancelation layers and emails that I believe are designed to confuse and deceive.
      Customer service is difficult to reach in real time resulting in multiple emails with multiple customer service reps.

    • Damien M

      Date: 02/03/2024

      They make it extremely hard to contact them. Then they tell you they will still charge you for not contacting with in 2 weeks for the monthly subscription. Even when you have been trying to contact someone to cancel for a month. Everything about the service was satisfactory to me, I just needed to cut excess from my budget due to moving and they made it levels of hard that I would say are unprofessional to cancel their subscription.

    • Brian G

      Date: 01/28/2024

      No more theaters in Ct and now stuck with gift cards on the app that are worthless. They just keep sending the same generic email to me when I ask for refund for the amount on gift cards. Should have to pay out if their company doesn’t have somewhere in the state to use the gift cards.

    • Kathryn G

      Date: 11/10/2023

      Regal Cinemas tries to make it impossible to cancel an unlimited movie pass subscription. Their cancellation process should not require multi steps and a number of days attempting to have people respond to emails and with their system crashing where you are unable to submit even an original request to cancel your membership. **** ** *** **** ********* ****** attempts to give their customers trying to cancel a ***** membership and is currently under legal investigation for. Regal should be investigated for these practices.

    • Steven R

      Date: 11/05/2023

      My partner and I have been trying for about a month to get our membership to the Regal unlimited club cancelled. We have had no contact from Regal and am getting very upset about this turn of events. So I am telling all of my family and friends NOT TO ENROLL IN ANYTHING ASSOCIATED WITH REGAI.

    • Stephanie m

      Date: 11/01/2023

      you guys does false advertisement scammers. You sent me an unlimited offer to be cheaper than 19 $ month said u had a cheaper offer i said i wanted that as long as the payment u take out of my acct each month is cheaper than the 19$ a month fee you charged me 181.73 I did not authorize this you didnot ask you scammers!!! say what you mean! And stop screwing over on people. your theaters near me are not nice and as safe we have to drive far to get a good. i made if clear!!! i also asked that you call me nothing has been done. my family is also has unlimited membership. I am telling everyone beware and even stop doing business with you. Refund and call i left several emails

    • Conner W

      Date: 10/25/2023

      I was previously subscribed as a Regal Unlimited pass member and have been overcharged or unable to purchase tickets without being overcharged a numerous amount of times. I reached out via email and their website regarding surcharges (ranging from $1.00 to $15.00) that were inappropriately charged through my account pass. I know this was not the correct charge because I go to the same movies with my partner every time and he never receives these charges. Each response may as well have been automated because they did not bother to read or accurately answer my question on why this would be happening. Instead they just said they are cancelling my account, which I did not request because I now lose any points I have saved. Overall, awful customer service.

    • Vanessa C

      Date: 10/07/2023

      We have had our unlimited pass for about three years. We travel 50 miles round trip to see a movie here. We arrived to see a movie tonight and were told we could not see it. When we questioned that, we were told that it was a fathom event and our unlimited pass did not get us into that movie, we would have to pay the going rate. How is this possible? The pass we have is an unlimited pass that boasts “see everything you want to see, as often as you would like to see it” yet after driving all this way we are now being told oh yeah everything except that movie. THIS IS FALSE ADVERTISING!!! Nowhere does it explain this movie was not available to us until we got all the way to the theater!! The manager told me we were out of luck. We have seen any other movie playing we wanted to as most of theme are scary themed which we are mot into. I guess they do not stand by their product so we will be canceling our unlimited pass. BUYER BEEARE THIS UNLIMITED PASS IS NOT UNLIMITED!!!! Do not fall for it!!

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