Business Profile

Cabinet Doors

Cabinets To Go

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Complaints

This profile includes complaints for Cabinets To Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the pine XRP flooring from Cabinets to Go, told me it was great, scratch resistant,etc. Had a professional install it and it scratches easily. I have no big dogs, no young kids, it's my husband and I. I had this laid throughout the whole house 3 bedrooms, living room, kitchen, laundry room and hallway. I love the color, the wide planks but devastated I spent the amount of money I did and this floor is the worst. I'm so scared to drop anything on it as it will dent it!! Truly disappointed. I did complain about it, they had someone come out but basically said it was my fault. There are scratches in several areas. It's just awful and this company should not be allowed to sell these floors. I'm thankful I don't have young kids or animals otherwise it would be worse!!! I would like to get a refund or at least something towards this, it's been a year and a half since they've been installed. Like insaid I bought enough to have installed throughtout the whole house. Thank you
Business Response
Date: 07/15/2024
No refunds will be given. We covered the cost of a 3rd party inspection in 2022. These issues were caused by the customer. She stated via email 12/30/2022 she drug something across the floor causing damage and also dropped something on the floor causing damage. I'm attaching the independent inspection results as well stating the issues were caused by impact. We shared this inspection with the customer 01/23/2023.
Customer Answer
Date: 07/17/2024
Yes they did come out in 2022 and inspect. I have scratches and placed it the email not sure how that happened. I did admit to something dropping on the floor, (out of the fridge was an ice pack) but the scratches absolutely not. Below is exactly what I sent to them regarding my initial complaint. I had a scuff **** that made a ****.... these floors are not durable at all!! I've read reviews and other people have complained about scratches as well.

One dent, not sure how that happened.
Scratches not sure how that happened
Scuff ***** I was sliding something across the floor and it made that ****
Other dent, something fell out of the fridge and it made a dent
Chip.. something fell on the floor and it chipped

These are supposed to be scratch resistant. The prior flooring I had for 18 years was better than this. I had little kids with the other floor, now it's just me and my husband. These are not durable at all.
Customer Answer
Date: 07/18/2024
Yes they did come out in 2022 and inspect. I have scratches and placed it the email not sure how that happened. I did admit to something dropping on the floor, (out of the fridge was an ice pack) but the scratches absolutely not. Below is exactly what I sent to them regarding my initial complaint. I had a scuff **** that made a ****.... these floors are not durable at all!! I've read reviews and other people have complained about scratches as well.

One dent, not sure how that happened.
Scratches not sure how that happened
Scuff ***** I was sliding something across the floor and it made that ****
Other dent, something fell out of the fridge and it made a dent
Chip.. something fell on the floor and it chipped

These are supposed to be scratch resistant. The prior flooring I had for 18 years was better than this. I had little kids with the other floor, now it's just me and my husband. These are not durable at all.
Initial Complaint
Date:03/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a kitchen with Cabinets To Go in June 30 2022. Order SO91507212. It was installed, the kitchen looks great. It has not been a full 2 years and one of the cabinets side trims are peeling. I called cust/serv, they are telling me that is not included in the lifetime warranty. I just want Cabinets to go to repair the trim. This cabinet should last way longer than 1 year 9months. this is not an installation problem. the cabinet is defective to separate like that.
Business Response
Date: 03/11/2024
The limited lifetime warranty is only for cabinets.The item pictured is not a cabinet. It is a Formica countertop end cap kit. The warranty for Formica tops is 1 year. This can be found on our
website.
Customer Answer
Date: 03/11/2024

Complaint: 21407618

I am rejecting this response because: Cabinets To Go should be ashamed of a 1 year warranty on the counter tops. I guess I will try super glue. I will never go back and purchase anything from you. My IKEA kitchen is so beautiful and lasting much longer than your items. I'm very disappointed with you.
You really need to try and keep your customers by doing small repair. I would have felt better if you came and glue it. It would have made me feel as if you cared for your customers.

Sincerely,

***************************
Business Response
Date: 03/12/2024
Cabinets To Go's warranty is in line with industry standards for Formica tops. The industry standard for warranty on Formica countertops is 1 year.
Initial Complaint
Date:02/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased cabinets from this business on January 3rd since I am remodeling my kitchen. I paid $15,712 for cabinets and countertops. The store manager, ***** took my order and I paid in cash. I was then called on 1/08 later stating she had forgotten to charge me $817.24 for some cabinets so I paid over the phone with my debit card understanding we all make mistakes. On 1/12/24 she called me back and stated she charge me less for the countertops I was wanting, the amount $1138.86 so again I paid over the phone with my card. Lastly ***** reached out to me again stating she was still short on countertops $119.88. I decided to cancel the countertops since this was getting out of hand. It took 3 weeks to get my refund check of $5753.81. I don't even know if that amount is correct and just taking there word for it. I have called 3 times to customer service and they refer me to the store which is so frustrating because I feel like I am getting no where. I asked I want everything in writing since I no longer trust them but they have not provided me anything and I feel are just ignoring this request. I would like to have an itemized statement of what I paid for and the refunds they provided. They also provided a refund in the amount of $217.24 for a spice cabinet that did not fit and I returned. I was told they were not going to refund me the $150 for installation since they paid for it. I was told that the $99 that I paid for measurements was going to be refunded and was told this was already refunded which I have not received a check or credit in my account. My ******************** were installed on 1/24/24 and I am still waiting for the installer to come back and fix two cabinets that are pull out cabinets and one drawer that needs to be replaced because it was damaged due to poor installation. Its been ten days and I have not heard of when it will be delivered or fixed. Again I am wanting an itemized statement so I know what I was charged and what I was refunded and what to expect
Business Response
Date: 03/14/2024
A representative contacted the customer this week with an update.
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed an order for cabinet for our kitchen on January 20, 2024. Per *********************** order will be delivered on Feb 11th the date we requested because we are currently living out of state in CT. Will be moving permanently on April 1st 2024. Trying to get kitchen remodel prior to moving in permanently. We traveled from CT to TN for the delivery and installation. Per ************ he forgot to place order & will place it on Feb 11th to try and have it to us by Friday the 16h & installed on Sat the 17th. We were planning on heading back to CT on Sat now we are delayed. ****************** at corporate office mistakes do happen and delays as well. No compassion or sympathy what so ever, I told her if we don't get cabinets deluverd by Friday mid day we will request full refund. For the amount we paid in full on Jan 20th in the amount of $22,637.92 her response was that they will collect 25% of the amount we paid for restocking fee, I told her what restocking fee. The cabinets were not ordered when they should have. I told her I will file a complaint with the BBB, her response was go ahead. Not very good customer service. We just want a full refund no more, no less please. Thank you for your ************** would greatly appreciate any kind of help. Thanks again
Business Response
Date: 02/15/2024
Per our terms and conditions, all lead times given are estimates. We don't guarantee delivery dates. Also, all cancelled orders have a 25% restocking fee.
Customer Answer
Date: 02/16/2024
We received order today Feb 16, 2924. @ 4pm. Per contractor cabinets will be installed between Saturday 17th & Sunday 18th. Everything is in boxes, will not know till tomorrow that contractor open boxes to make sure no damages prior to installing. For now we are ok even though this was one month late. Will get in touch if any damages and issues getting replacements. Thank you
Customer Answer
Date: 02/23/2024
Final day of installation of cabinets was February 18th. ******************* was to contact counter top installer by Tuesday Feb 20th since Monday was a holiday. Installer to call us to schedule installation date & time. We haven't heard from neither one. We called ***** twice have left 2 messages to please call us with information or at least name & phone number of counter installer and we have not have had our messages returned. I need a call back with this information so we could call counter installer ourselves & schedule installation on our next visit to our home in ********* the first week of March. Thank you for all your help with this issues.
Customer Answer
Date: 02/26/2024

Complaint: 21291857

I am rejecting this response because:
Date Sent: 2/23/2024 10:14:00 AM
Final day of installation of cabinets was February 18th. ******************* was to contact counter top installer by Tuesday Feb 20th since Monday was a holiday. Installer to call us to schedule installation date & time. We haven't heard from neither one. We called ***** twice have left 2 messages to please call us with information or at least name & phone number of counter installer and we have not have had our messages returned. I need a call back with this information so we could call counter installer ourselves & schedule installation on our next visit to our home in ********* the first week of March. Thank you for all your help with this issues.

Sincerely,

Jack & *********************
Business Response
Date: 03/14/2024
from 3/11: it is being templated today. The customer is not local and scheduled it for when he is in town
Customer Answer
Date: 03/14/2024
The counter top was tempted on 3/11, but when my husband called to schedule template sate he was told 3 granite slabs were going to be ordered in order to have everything on hand once template is complete. They were not ordered till 3/14 they will not receive them till 3/18 & cut on 3/19 and possibly have it installed on 3/20. We told them we are here till 3/21 & have to head back home. Hopefully everything will go smoothly because as of now we are pushing it. Again they promise one thing and deliver another. Still not happy with service. Thank you
Customer Answer
Date: 03/25/2024
I responded on my complaint and the cabinet issue has been resolved, but we also ordered the counter tops through cabinets to go as well and they were installed on Friday 3/22/24 but they were missing 2 pieces and are to come back on 04/02/24 to complete installation. We refused to sign off on it till the service is complete. So no issue has not been resolved. Thank you for all your help
Initial Complaint
Date:02/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered almost $7,000 worth of kitchen and bathroom cabinets from cabinets to go at the beginning of January. They came damaged on January 18th and there were missing parts. I notified Cabinets to Go about the damaged pieces and missing pieces on January 19th. I sent the store the size and pictures of the cabinets. They told me that the replacement pieces would be on the truck the following week. Based off that information I rescheduled my granite to be installed the week after the replacement and missing pieces were scheduled to come in as their schedule was getting busy. I received a phone call from Tylor that following week letting me know that nothing had been done with my case. He said that now he needed pictures and the size of the cabinets. I verified that the store had already sent that into the customer care center. After I sent him pictures and sizes, ***** then proceeded to ignore my emails and calls. I called in everyday demanding an update which no one could give me. Nobody at Cabinets to Go could tell me when i was going to receive my damaged/missing pieces. My newly scheduled date for granite then passed and we still had no answer on when I was going to receive the missing pieces. The store was told, which they then told me, that that I was going to receive them by February 2nd. I then requested to return all of the unopened boxed of cabinets. Their policy states that I am allowed to return any unopened boxes. I have sent in over 8 emails requesting for these cabinets to be picked up which they ignore. I have talked to several supervisors to return these cabinets which they then beg me not too. CABINETS TO GO WILL NOT HONOR THEIR POLICY ON RETURNS!!! DO NOT BUY FROM THEM!! They keep saying someone will call me back about the return but they never do. Take the cabinets and give me my money back. It states in your policy that I signed with you that you would allow returns on unopened boxes now honor it! Next request is going to be sent by my attorney
Business Response
Date: 02/06/2024
The damages weren't reported to customer care until 1/25. The order has been processed and shipped with a *** tracking number of 1Z210W5F0396925666. Returns are accepted within 30 days of receipt. The customer is responsible for returning items, we don't pickup returns. All returns have a 25% restocking fee applied.
Customer Answer
Date: 02/06/2024

Complaint: 21251927

I am rejecting this response because:
Receiving the notification on 01/25 is 100% completely false. I have text message records and phone call records where everything was reported to Cabinets to Go on 01/19. They can talk to **** at the ************** store and she will confirm this. She was told from their customer care team that the replacement pieces were going to be on her truck headed to her store by the end of the week 01/25. She notified me of that on 01/19. Why was she told that if they didn't know about it till 01/25? Does that make any sense? Then she was told they were going to be on the truck headed to her store by the end of the week of 02/02 which she relayed to me. They hadn't even ordered the parts when I talked to them the morning of 02/02. I have asked about the return process in 8 separate emails and phone conversations. This is the first I am now being told about I have to bring them to the store and I'm going to be charged a 25% fee because Cabinets to Go failed to delivery me my full shipment and product that was not damaged. Had Cabinets to Go delivered on their promise of having the pieces delivered to me when they initially said than I would not have been asking for a refund.

Sincerely,

*********************************
Business Response
Date: 02/07/2024
Per our terms and conditions we don't guarantee delivery dates. Also, they advise the customer to contact ************* if they have damages as we handle claims, not the stores. ************* was not made aware of
damaged items until 1/25. Our return policy listed on the sales order covers the 25% restock fee and that opened merchandise is not returnable.
Customer Answer
Date: 02/12/2024

Complaint: 21251927

I am rejecting this response because:
I was advised to contact the store for any issues which I did. The store than contacted customer care on January 19th which is why the store representative received the response back that it would be on her truck the following week. The replacement parts that were ordered for me arrived finally after waiting 3 weeks with missing pieces.... again. I'm not suprised by this. If you want customers to contact customer care directly make sure that the people on the other line can speak fluent English. When I had to talk to customer care, you could barely understand anything they were saying which is why I asked several times to speak to supervisors. The facts are: I am still waiting on another order. I contacted who I was told to contact. ******** care dodged my calls and emails and my numerous request to return the cabinets. Now, Cabinets to Go is failing to take any responsibility *** anything in this matter. This shows me where Cabinets to Go focus is on which is not their clients which keeps them in business.

Sincerely,

*********************************
Business Response
Date: 02/20/2024
The case was submitted on 1/25/2024 by the store manager. The claim items were shipped 2/4/2024 with a *** tracking number of 1Z210W5F0396925666.Customer Care handles all claims and we don't give stores arrival dates for damaged items. All customer care reps speak English. The customer spoke with multiple supervisors and was advised of our return policy. There are no current open orders for this customer. If the customer is needing items or is missing items that needs to be reported to **************
Initial Complaint
Date:01/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered over $8k worth of cabinets and received 4 out of the 16 with scratched, broken and with missing pieces. I informed them the urgency as this is causing a delay to project and was offered to only send broken pieces instead of new cabinets as it would be faster, they then said pieces weren't available. After 10 days of continuous follows **** I'm insisting on one of the cabinets to be new as I don't find acceptable for me to touch up scratches to a new cabinet. They are refusing and ignoring my emails. This is only right considering I'm accepting other cabinets with scratches just to avoid delay but one is very obvious and insist on replacement.
Business Response
Date: 01/31/2024
Our terms and conditions state we replace the damaged parts.We don't replace whole units. The customer stated in her emails to the customer care representative that some items were scratched/damaged by themselves after receiving cabinets by them moving them around. We have already shipped the needed replacements and the customer was updated with that information. The items are set to arrive tomorrow.
Initial Complaint
Date:01/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased cabinets on October 17 of 2023. I was told the cabinets would be in within six weeks. I was given an estimated arrival time of the week of Thanksgiving. Then it was pushed back until the week after Thanksgiving. Then it was pushed into December. Then I was told they would be arriving December 21. Then I was told they would be here December 28. Here I am three months later with zero cabinets and nobody can tell me where they are. I would like help with getting my cabinets delivered as I have already paid in full. Thank you.
Business Response
Date: 01/29/2024
The customer was contacted 1/25/2024 with her most recent update on her cabinets.
Initial Complaint
Date:10/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I utilized Cabinets To Go design services to help design a kitchen. I provided the correct measurements when the design was finalized. Cabinets to Go never made the adjustment & because I am not a professional designer, ********* or related occupation, I did not know that measurement was never corrected. The Cabinets that were sent were the wrong size (30") & Cabinets to Go refuses to take even partial responsibility for the error. I would like the correct sized upper cabinets (36") to be sent to me at no or minimal cost to me. (I was quoted $3700)
Business Response
Date: 10/09/2023
We have advised the customer, since she provided the measurements it is her responsibility to verify the design prior to placing the order. The customer received the terms and conditions and the design 6/5/2023 and again 7/28/2023 with the attached design and measurements which she signed. Per those signed terms and conditions:
Measurements: The customer is responsible for the accuracy of all measurements supplied to CTG. CTG accepts no
responsibility or liability for inaccurate measurements. CTG only accepts responsibility for design, measurements,
and/ or installations of cabinetry/flooring purchased from CTG. Measurements purchased from CTG are taken to
ensure the fit of CTG cabinetry/flooring only and are not guaranteed for use with other brands of cabinetry/flooring.
The customer is responsible for verifying the final design is accurate before purchasing with the understanding
changing appliances after signing off on the design is considered a deviation altering the original design
Customer Answer
Date: 10/13/2023
I provided the correct measurements and relied on the professionals at Cabinets To Go to provide an accurately measured design. I saw the design & agreed with the layout. I did not understand all the numbers/measurements listed. I trusted a professional to design the correct plan based on the measurements I gave. (of note - I contacted my contractor on the phone from the Cabinets To Go Store & provided the correct measurements right then & there, so I do have a witness to the fact the correct measurements were provided). I might not have caught the error in the height of the wall, but they were given the correct height & entered it incorrectly. I believe they should take partial responsibility for the error of their staff & provide some better customer service outreach, as most credible companies do. I would like a refund of 50% of the cost of the upper cabinets.
Customer Answer
Date: 10/13/2023

Complaint: 20709138

I am rejecting this response because:
I provided the correct measurements and relied on the professionals at Cabinets To Go to provide an accurately measured design. I saw the design & agreed with the layout. I did not understand all the numbers/measurements listed. I trusted a professional to design the correct plan based on the measurements I gave. (of note - I contacted my contractor on the phone from the Cabinets To Go Store & provided the correct measurements right then & there, so I do have a witness to the fact the correct measurements were provided). I might not have caught the error in the height of the wall, but they were given the correct height & entered it incorrectly. I believe they should take partial responsibility for the error of their staff & provide some better customer service outreach, as most credible companies do. I would like a refund of 50% of the cost of the upper cabinets.

Sincerely,

******************************
Business Response
Date: 10/26/2023
We will not offer a refund. We have advised the customer, since she provided the measurements it is her responsibility to verify the design prior to placing the order. The customer received the terms and conditions and the design 6/5/2023 and again 7/28/2023 with the attached design and measurements which she signed. Per those signed terms and conditions:

Measurements: The customer is responsible for the accuracy of all measurements supplied to CTG. CTG accepts no
responsibility or liability for inaccurate measurements. CTG only accepts responsibility for design, measurements,
and/ or installations of cabinetry/flooring purchased from CTG. Measurements purchased from CTG are taken to
ensure the fit of CTG cabinetry/flooring only and are not guaranteed for use with other brands of cabinetry/flooring.
The customer is responsible for verifying the final design is accurate before purchasing with the understanding
changing appliances after signing off on the design is considered a deviation altering the original design
Customer Answer
Date: 10/29/2023

Complaint: 20709138

I am rejecting this response because:
They do not seem to understand the issue. I provided the correct measurements, they didn't correct it in their design. I am not an expert. which is why I relied on CTG to draw up an accurate design with the measurements I provided. They did not. I didn't catch the error because I assumed what I saw was a correct design. Additionally, the cabinets I received was based on an original design that was not finalized.
If they are unwilling to budge or provide any compromise, I will have to proceed with legal action. I have already contacted an attorney.
This company is not interested in any type of customer service. They have a history of not responding in a timely matter. I am the one who always had to reach out for the status on anything prior to me filing with BBB. This is my ************** with them & I had the same issue with lack of response.
Of course, I will never use CTG ***** & will advise my network not to use them either.
Worst **************** Ever!

Sincerely,

******************************
Business Response
Date: 11/06/2023
We will not offer a refund. We have advised the customer, since she
provided the measurements it is her responsibility to verify the design
prior to placing the order. The customer received the terms and
conditions and the design 6/5/2023 and again 7/28/2023 with the attached
design and measurements which she signed.
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought ************ cabinets a few years ago I was told that all hinges have warranty on them I reached out several times to get replacement hinges and even went into the store location to get them replaced this issues has been going on for at least six months
Business Response
Date: 04/13/2023
We have created 3 cases for this customer. He did not respond on first 2 cases so they were closed. Customer has not signed DocuSign for 3rd case. Without the signed document this case will be closed.
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought cabinets and am installing. One of the cabinets came broken. I reported this and they sent me parts to fix but won't fix it because I am installing. They said I need to pay to have it fixed. It was a drawer in my 9 inch cabinet and the wood was broken. They sent me the inside box for drawer and the front needs to be attached. Also hardware inside was broken and needs to be attached. I paid for cabinets. Not broken cabinets. I feel this is wrong. I didn't pay to build the cabinets just to install. This is cabinets to go in ***********, **. **************** told me it was their policy that I had to fix or pay someone to fix since I didn't pay for installation.
Business Response
Date: 04/13/2023
Customer is aware we're sending an installer to correct as a courtesy.
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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