Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Clayton Homes of Dothan

  5214 Montgomery Hwy Dothan, AL 36303-1500

• 

  Clayton Homes, Inc.

  3622 US Highway 31 S Decatur, AL 35603-1634

• 

  Clayton Homes of Searcy

  1100 East Line Road Searcy, AR 72143

• 

  Clayton Homes of Conway

  1400 E Dave Ward Dr Conway, AR 72032-7132

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a major leak from my roof. My bathroom ceiling is soaked. It leaks in from the ceiling & also from a light fixture. I called Clayton Homes of Lowell back when we had our first leak & was referred to my insurance since it's water damage. They said they wouldn't cover it. So, we sprayed around where we could. It is still leaking! I called clayton homes of Lowell again & was referred to insurance, again. They came out inspected it & found nail pops, no sealant or bad sealant, soft roof, etc. They will not cover anything due to a "manufacture defect". Now im worried about mold too. I have only had this home 2 years & the roof needs replaced. This is ridiculous for a 2 year old home! I would like to see if you could resolve this before I take things to the next step. Thank you.

  

  Business Response

  Date: 06/12/2025

  Good afternoon! Can you send the homeowner's insurance denial letter to [email protected]. We will send this over to the manufacturing plant for them to review. Thank you.

  Customer Answer

  Date: 06/18/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.

  They had their roofing contractor come out today to re-seal. I will know by this weekend if things are still leaking. My ceiling was not tended to, so I still have the water stain.

  Clayton homes has an open case with corporate for me. If things are not resolved, I will be changing my response here.

  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The closing date on my Manufactured home was July 15, 2023. The home was delivered to my land on April 17, 2024. Final cost for the home $167,136. I had my home by a professionl inspector. Due to I am having a few issues with the home. I have been communicating with the dealership, the factory and corporate office (Clayton in Maryville, TN) in regards to the issues January 2025 - May 2025. They are refusing to help correct the issues. That is reason I hired a professional inspector. The dealership, the factory and corporte refused to help and referred me to the Alabama Manufactured Homes to see what could by done. I contact the Alabama Manufactures Homes and they said I need to file a complaint. ANd I did file a complaint and provided the home inspector report. In the professional home report. It states that roof was not done correctly - missing shingles and nail not done correctly. The is also a water leak in master bath that not done during set up. toilet in guest bath not sealed correctley druing makiing of home and during set up the are crackers on each edge home that was sealed corrected. my home was built with a built in wrap around porch. one of those boards needs fixed due to a fall hazard. Also the plugs throughout the home is not up to code. would like for them to update those. ALso the dealership did not connect the pipe and drain pan to hot water heater. All this is in report. I file the complained on May 2, 2025. I still have not heared or seen any one to fix my home. I espcially would like for my roof, cornern of home, water leak in bathroom, toilet in bathroom fixed. i can prove the home inspector report if needed

  

  Business Response

  Date: 06/16/2025

  Good morning! The factory is going to complete warranty repairs that were called out on the state inspection. Their technician will be scheduling repairs with the customer soon. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our roof has a leak. This leak started right after our 1 year warranty ended (December 2022). We contacted Freedom Homes and ***** ********* told us we would have to contact the extended home warranty co. After numerous visits from the home warranty co they stated that the roof doesn't have a leak. We have since had Big Lick Roofing conduct an extensive study of our roof that shows no waterproof barrier was placed before the roof was installed. There are also numerous other things wrong with the roof. Because the home mover that installed the roof neglected to put a waterproof barrier down before laying the shingles we now have a leak in our master bathroom and kitchen. The leak in the bathroom has made our ceiling mold with black and white furry mold. I have been trying to work this out with ***** ********* to no avail. The last time I went to Freedom Homes I spoke with ******* ****** and he stated "Stop coming by. We are not going to do anything about this. If you feel that we are at fault you need to get a lawyer". This how was purchased in November 2021 for $300k. For that kind of money we should not be having to deal with this kind of issue.

  

  Business Response

  Date: 06/10/2025

  Good afternoon, Mr. ****. Thank you for taking the time to share your quotes and documents with us. We have reviewed all of the documents and will not be offering service on your roof. Your one-year manufacturer's warranty expired 11/23/2022. There were no roof issues reported during that time. Homefirst Agency is the holder of your extended warranty policy. They have inspected the roof on two separate occasions through your Home Buyers Protection Policy and denied the claim both times because they felt the roof was property installed and didn't find any issues. 

  As for the damage to the master bathroom, we don't show that any quote for repairs was requested until March 2025. That is almost 3 years after the warranty expired with no reports of issues. Homefirst Agency did review the initial claim request and denied it because certain homeowner responsibilities and maintenance was not completed per the homeowner's manual. You are responsible for checking and resealing your roof vents annually. 

  We apologize that we are not able to complete your service request. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mobile home from Clayton Homes of Snowflake Az which included the property, installation of the mobile home and the mobile home (an all in one package). We moved into the mobile home in April 2025 to discover that the pad for the home was not built to Apache County code (the pad should have at least 6 feet of ground extending out from the mobile home pad then gently sloping down to 10 feet. They did not do this on one corner and I called them on this. I learned 2 weeks ago that the other side of the pad has problems and the mobile is sinking causing the cinder block facia to crack and pull apart. I can not get any response from them so I am starting with you to see if the BBB can help me get some answers before I contact a lawyer and sue. Thank you for your consideration.

  

  Business Response

  Date: 06/12/2025

  *** ********* thank you for your feedback. We're sorry to hear about the issues you're experiencing, and Clayton has committed to addressing the issues with the block skirting. The statement that the foundation has not met Apache county guidelines is not correct--the home and its foundation have gone through multiple inspections and all have passed. We look forward to working with you and our subcontractor to address this concern and return the block skirting to normal. 

• Initial Complaint

  Date:06/03/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2025 Clayton Breeze 16x76, Was lied to almost from the beginning (the price and identical to one on lot). Trailer was placed in mobile home park. The mobile home is falling apart and only built Feb 2025. Outside siding is bowing along with inside walls and floors. Flashing is dented. Back door is allowing rainwater in which can lead to future floor problems. Caulking around sink is coming up. When contacted local Clayton dealer (Killeen TX) have been told "manufacturing problems" on various issues. Local home center came and "fixed" the front door. In doing so put a very large screw on the outside of the drywall. None of the screws match for the hinges. Was told this happens. Decks cost $2500 per local dealer but yet on Facebook the very same decks are listed for less than $800. Manager received $3000 from the mobile home park and once we found about it was told it was for "transportation". This mobile home is literally falling apart at the seams! For over $90K it is absolute worse we have seen built!

  

  Business Response

  Date: 06/13/2025

  *** ********* thank you for your feedback. We're sorry to hear about the issues with your home. Clayton provides a one-year manufacturer's warranty that covers structural manufacturing defects. The facility that built your home has been in contact with you and is working to schedule the repairs to your warranty concerns. Clayton does not dictate the cost for the decks; this is subcontracted labor and we cannot speak to advertisements on Facebook. You are correct that the Home Center receives costs for the installation of homes in the community--the community wants homes on their property but it would cost them more money to install them themselves, so the $3,000 is paid to Clayton to offset the cost of transporting the home. This is ordinary, common practice for any builder to receive when installing any type of home in a community or housing development.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 main problems:
  1. LUV homes during the downpayment stage indicated that a clothing washer/dryer combo or a TV was part of the home price. I selected the washer/dryer combo. After I complained about their workmanship on the skirting, they switched their position and claim it was not written in the contract. Since they control delivery of it, I have not recieved what was promised at the beginning.
  2. Skirting workmanship. LUV homes convinced me to hire their contractor directly to prepare the lot for the home. This contactor is also used by LUV to install skirting. Due to the lot preparation not being finished, and the home delivery onsite was premature, the skirting is also installed poorly. LUV homes refuses to address the issue, and simply states the skirting installation is proper. Again, as a consumer I have very little recourse for their stated decision.
  3. Scheduling of maintenance work appears to be vague. There are several reported items growing 30 days old, and I am told it is because the factory needs to replace the vent-a-hood because a light bulb is missing. Seems to be a similar pattern story with this business.
  
  I would like to warn the public that might plan to do business with this entity to ensure that every minor detail that they are promised should be written down.
  
  I would also like to warn the public to never use LUV contractor directly. While LUV homes is convincing that you will save money by directly hiring them to prepare your lot, in the end you have very little ground to stand on if there is an issue between the prep work, and the final product installed. Because LUV is absolved of responsibility for the direct contract work allocated.

  

  Business Response

  Date: 06/11/2025

  Good afternoon! The customer and retail center has been contact. The customer was informed that his dirt and skirting were in the margin of the quality standard expectation. He was also advised he can get with the Manufactured Housing Association. The washer and dryer were not on any sales agreement or on the order for the home. Thank you.

  Customer Answer

  Date: 06/18/2025

  Their response to you is why I filed the complaint.  Because we have a different opinion.  From day one the washer and dryer were stated to be part of the deal.  They even offered to give them if I would stop complaining about the skirting.  I guess I have no other recourse than to contact the manufactured home association.

   

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our house beginning of June 2024. We moved in on August 10, 2024. Since day one we have cracks in ceiling, we have faucets that fell off, we have soft spots on floor in several places, we have broken vinyl siding. We have gone back and forth with the dealer Clayton Homes in Corinth Ms saying the repair guy would reach out, he came one time nailed some trim and said he had to get supplies for everything else and has never been back. The dealer tells you to text him directly you do and no response. You email or talk to dealer they say you are on the list and then never hear back.y wife emailed dealer and they added repair person to email and he never responded. All we want is everything fixed like it's supposed to be and should have been. I feel like we shouldn't be fighting to get these things fixed still almost a year later.

  

  Business Response

  Date: 06/12/2025

  Good morning! The retail center has been in communication with the customer. They are waiting for parts from the manufacturer and once received, they will schedule service. 

  Customer Answer

  Date: 06/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23386068, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a open work order for them to fix my kitchen cabinets and farm doors in my master bedroom. They came out and fixed half the doors in December 2024 and forgot to bring the other half and the farm doors said they would come back out with the rest. I have been trying to get in contact with them since January of 2025 to see when they would be back out still have not got a response after reaching out several time. I now how 2 different looking kitchen cabinets that are still poor quality and still broken farm doors that I had sense we moved in.

  

  Business Response

  Date: 05/28/2025

  We apologize this has not been completed before now. We have reached out to the Home Building Facility who advised they are in contact with you and working to schedule you for  6/6 to complete the remaining cabinet doors and barn door replacement.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This manufactured home is only four years old and the shingles are coming off. We had two roofers come out and each said we will need a new roof in a few years due to the bad installation and shingles. These shingles should be good for 25 years.

  

  Business Response

  Date: 05/23/2025

  Good morning, Ms. ******.

  The 1-year manufacturing warranty has expired. The shingles have a warranty through their manufacturer Certainteed. Since the home is outside the manufacturer warranty, we recommend contacting your homeowners insurance. They will send an adjuster out to inspect your roof. If they deny your claim due to "manufacturer defect" you can email us the report to ********************************** You can also send over the roofers report to that email. Once we receive the adjusters report we will open a case for you and send the report to the plant that built the home. Thank you.

  

  Business Response

  Date: 05/28/2025

  Good afternoon! The retailer has been in contact with Ms. ****** and provided her the number to the manufacturer of the roof shingles. 

  Customer Answer

  Date: 05/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23367312, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLOSED with Clayton home in December 2024 .They have yet to finish setting up and completing installation of my home,electric,water or septic tank. I started the application in October 2024 and was approved with no money down. Bret is my seller.Buy it seems from the start he felt some type of way because I got approved for no money down .I told him witch home I wanted and everything I would need because nothing has ever been put on the land. So I would need new construction. So he said he would gather the cost of everything so he could tie it into the loan.I said ok great. So,after speaking with the mortgage company they said everything was being written up they just was waiting on Bret to tell them the total price. And first off,Bret told me he would need $1,000 dollars before a contractor would go and look at my property. Remind you I've gotten approved for no money down. So it's not like I'm just trying to get the contractor to go for nothing. But after he see I wasn't going for that he didn't ask anymore. Just call me and told me that a contractor named Trevor would be contacting me soon. Witch he did. And then was told he couldn't go look or do anything with property until I close. So I said ok,and then once I closed he still haven't seen the property and was still delaying and finally told me to find people closer to me to do the work I needed done. So I did and he would just pay them. Witch was for clearing of the land and house pad. But still didn't see the property until the land was cleared. He paid himself 2400 on top of what the land clearing charge and 1400 onto of what the guy charge to build the house pad witch was my neighbor. So he supposedly is the contractor but haven't put anything together. No electric no water no septic. House just sitting and I'm due to start making payments soon. I'm not sure what they are trying to do but it's alot of money unaccounted for.

  

  Business Response

  Date: 06/13/2025

  *** ****** thank you for your feedback. We're sorry to hear about the difficulty you've had with the setup of your home. We apologize that your point of contact has been the subcontractor. While this is often convenient, it can also lead to the difficulties like the ones you've mentioned here. Since receiving this feedback, Clayton has been in contact with you and is working as quickly as possible to install the utilities so you are able to move in and enjoy your home.