Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Clayton Homes

  13140 Highway 78 Jasper, AL 35501-3519

• 

  Paradise Homes

  187 Highway 231 N Troy, AL 36081-1766

• 

  Clayton Homes of Anniston

  4004 US Highway 431 Anniston, AL 36206-8595

• 

  Clayton Homes of Northport

  4401 McFarland Blvd Northport, AL 35476-2824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new home, 'The Destin' in October 2021. We were able to move in but there were still things that needed to be completed. Cabinet drawer to be fixed, lock for the back patio door, cracks in the ceiling, etc. The service manager kept telling us she had trouble with her contractors or they kept having emergencies and that no one wanted to come on a weekend. We finally just gave up on the notion that things would ever get fixed. However, on July 26, I went into our guest bathroom and notice mold around the ceiling vent. I contacted the service manager and was told that services from the factory needed to be requested since it was a warranty. I voiced concerns about the water coming in from rain since it was obviously a roof issue. Yesterday, after having more complications with her contractor (another emergency call), she finally sent someone over to get on the roof, although I had to supply the extension ladder. The roof has shingles coming up in places and the roof vent is leaking. Photos were sent to the service manager and I was told that the photos were submitted and that it would be pushed to be corrected ASAP. I messaged this morning (since we have rain forecasted all week) about having someone put a tarp on the roof so that no more damage would ensue and was told that they have to go through a process and wait for approval from the factory. Until then, she said no one can do anything but we are more than welcome to tarp the roof ourselves. I have already fixed a few things that the contractors were too busy to do from when our home was installed and now I have to spend more money to buy a tarp and have a company come to cover the roof(which I will do because I want no more damage in my home)? I loved our home but it has been nothing but a headache since our purchase.
  

  

  Business Response

  Date: 09/18/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Mrs., thank you for reaching out to Clayton. We apologize for the issues you are having with your home. We have reached out to the home center where you purchased the home, as well as the home building facility that built your home. They advised that an inspection was conducted at the home, and no issues with the roof were found. The home building facility will be sending a contractor out to the home to determine the cause of the condensation in your home.
  
  
  Consumer Response /* (3000, 7, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  A contractor came out yesterday and fixed the ceiling and nailed/glued down several shingles on the roof that were coming up. The contractor said it probable happened during transport to our land (10 moths ago) - so I'm not in complete agreement that an inspection was done on the roof after it was moved. I am completely happy with the job that he did! I still have issues with the fact that we have cracks in the kitchen ceiling, cabinets that were not finished, no lock on my back patio door simply because the contractor that the business where we purchased our home kept having 'emergencies'. I had taken a total of 4-5 days off work waiting for them to come and finish our home and they could never make it. I asked for someone to come on the weekends because I had used up all of PL time at work. They could still never have a contractor come out. These issues may seem petty, but my husband and I spent ALOT of money on our forever home and we expected better for a brand new home at the cost we paid.
  
  
  Business Response /* (4000, 9, 2022/08/23) */
  Mrs., we appreciate your response. After reviewing the remaining concerns with the home center and home building facility, the determination is that these cosmetic items would not fall under warranty service. This decision is based on pages 8-9 of the homeowner's manual, which states that there is a 30 day warranty for cosmetic items, and any cosmetic defects or concerns as a result of the home settling would not be addressed by Clayton. We have found that all of the items that were reported during the initial Welcome Home walkthrough have been addressed, as well as courtesy repairs made by the home center after the cosmetic warranty had ended. While we understand the difficulty of having repairs at your home, the home center made a good faith attempt to accommodate the request for service outside of business hours.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a brand new home from them moved in july 2021...our new home is full of mold causing us and our pets health issues the floors are damaged throughout the home also..they consulted servpro of kingsport to handle mold but then hid all results from us and have yet to fix issues...today we were finally given a copy of mold inspection and proof no mold removal or suggested work done
  

  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Vanderbilt Mortgage and Finance, Inc. is sorry to hear about the concerns listed here. As the financing entity, we don't handle the building or selling of the home. The concerns have been sent to Clayton Homes of Rogersville, TN and Clayton Rutledge, who have been working with the customer directly to come to a solution on the items listed here. Clayton Homes of Rogersville, TN and Clayton Rutledge have been in communication with the customer to resolve the concerns and will continue to work to resolve the documented issues on the home.
  
  
  Business Response /* (1000, 14, 2022/08/24) */
  
  Mr. , We strive to provide a world class customer experience and we are truly sorry that we have not met your expectations. After reviewing the information provided and speaking with both the retail location you purchased from as well as the manufacturing facility of your home, the following has been discovered: Both the retailer and facility have completed extensive work to your home and will no longer be providing further service. In addition to this, your one year warranty has also expired. Regarding the flooring, a settlement offer was proposed to you, however, we have not received the requested (reasonable) estimates from you. Clayton has also offered to pay Mold Tox to perform a cleaning of the home, but you have not reached out to set a date for these services to be performed at your convenience. Outside of the proposed settlement offer and your home cleaning being paid for, unfortunately, no further service will be provided. This final determination arrives after several months of evaluating and monitoring concerns submitted by yourself.
  
  
  Consumer Response /* (3000, 16, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We never received any settlement offer for our floors and we have sent 2 estimates in..we still havent received agreed upon amount for fridge..i have been in touch with mold tox daily for weeks so again more lies from clayton home..any work preformed in our home was done incorrectly and why our home is destroyed from mold from defected shower..leaking roof ..no one has even bothered with removal of mold under our house which was caused by a defected shower your company installed..so now the mold smell has ruined everything in our home..clayton homes never has reached out to even try to work these issues out
  
  
  Business Response /* (4000, 18, 2022/08/30) */
  Mr. , Mold Tox has now sent in everything required to be set up as a contractor. Communication has been sent to have service scheduled. Please forward any reasonable flooring estimates for settlement communication, as we have not received them. If they have been looked over in error, please kindly forward again. Regarding the refrigerator release, our team will be combining this with the agreed upon floor settlement.
  
  
  Consumer Response /* (4200, 20, 2022/09/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  So far clayton homes has only made the problems worse. For a year they have refused to fux anything correctly...they refuse to allow mold companys to come in amd help fix this problem..we have video of workers doing drugs at our home while we were at work and they were suppose to be here working..they break pur personal property every time they are here..we still have mokd mushrooms and trees growing inside our home and they refuse to respond
  
  Roof inspector says we need whole new roof they sent people here to fix and only made issues worse and they are again no response ...

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new well installed in March of 2022 with our new house package. They used a different contractor then what was requested. The water from the well is contaminated and not suitable for drinking. We have made multiple calls to both Clayton and the well drilling company and have received no response. All we have been told is that we need a filtration system but have had nobody come back out from Clayton or the well drilling company to inspect the well. We had to call another well company to come back out and inspect the safety and depth of the well. He was unable to even determine the depth of the well because of how the well was drilled. The main pipe will have to be cut in order for it to be inspected, which is not customary. The water has been tested by the department of water management and it is not safe by any means. We have another well on the property that has never required a filtration system. None of the wells on our neighbors' properties have required one either. We have requested the paperwork for the completion of the well and it has not been provided by either company. The well drilling company is already late with water management with filling his reports and will soon be fined. Our calls have not been returned and we have been in our new house nearly 3 months with this contaminated water from an incorrectly drilled well. The water has already started damaging the new faucets and pipes. I have not gotten any responses on how this situation is going to be handled. All we are requesting is what was in our housing contract, which is a new well with safe drinking water.
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/02) */
  
  We are sorry to her about your concerns. After speaking with the Panama City location, it was advised that someone from his location will be reaching out to you as soon as possible to discuss the concern further. We appreciate your patience in the matter
  
  
  
  Consumer Response /* (3000, 7, 2022/08/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I understand, but this has been the same response I have been getting the last 3 months from that office. I have been repeatedly told that someone will contact me and no one has. I should not be getting the run around for something like this. Children are having to be exposed to this water. It's unacceptable.
  
  
  Consumer Response /* (2000, 10, 2022/08/12) */
  I am sending an email in response to my complaint filed against Clayton Homes. They have now made an effort to fix the problem with our well and we are satisfied with the resolution. Our initial response indicated that we were not satisfied as the initial response was just that we would be contacted by our local housing office. However, I would like to update my complaint and have it removed as Clayton Homes has now responded and we are happy with the results.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 we signed loan documents for our new doublewide home. Immediately after signing said paperwork we were informed by the Richmond, KY supervisor that we were looking at 12 weeks before move in. This was 10 weeks more than what we were told by the sales agent when we put a deposit down on the house. Finally the beginning of December (without our knowledge) our home was slowly being delivered. After multiple calls we were able to get into the house right before Christmas. Our home was NOT finished at this time. Broken kitchen tile, plumbing not finished, bathroom doors not installed, light fixtures missing, towel racks missing, unfinished painting and spackling, and a very poor "cleaning job" along with trash left everywhere. We did understand the blocking would take a little longer after moving in, so we were patient. We did contact a new sales agent who quickly assisted in getting the plumbing finished (3 days later) but then when the first freeze came we found out it was improperly placed. Found out the water line wasn't buried properly so we had frozen pipes and had to fix this ourselves to include properly burying the main water line. We still don't have leech lines (paid 7.5k for this) we don't have most repairs completed or finished products at all, we have a wall bulging, floors developing hills, and absolutely no response from corporate or the local office. Not to mention when they blocked the house in, they did not tell us and blocked my dog in under the house! I have literally 1 drawer in my entire kitchen and water damage from how long it took to finish the siding. Were confident there is already foundation problems and the marriage lines don't even align! Very dissatisfied with this home and communication from corporate.
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/02) */
  . , We are very sorry to hear of your frustrations. After speaking with the Richmond location, it has been determined that they have been waiting on parts that have now arrived. In regard to the septic concerns, Richmond is in the process of reaching out to the septic installer to find out more detail. Please call the Richmond location, as they have been attempting to make contact. We greatly appreciate your patience in the matter.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2021 I contacted Clayton Homes of Conway about HVAC unit that was included in purchase of mobile home leaking water into floor. They told me they would contact me to get someone sent to my home to inspect damage. Never reached out and I continued to call Clayton of Conway. November 2021 I called from my husbands phone & was able to get an answer after the damage was so extensive that there were spores all over the walls in utility closet & bedroom. They told me they would send someone to my home as soon as possible as well that I was using the wrong filter for hvac unit something that wasn't disclosed to me but the type was something I used for 1 week before being informed it was wrong kind. December 2021 a service technician came to the home to inspect the damage. The floor & wall had extensive damage. I was told they would replace walls & inspect floor. March 2022 they came to replace the walls but only replaced two panels when there were 6 that were damaged. I requested that the floors get inspected they were not but the technician said from the feeling of my floors they definitely needed to be replaced. I have called many times to ask for updates & have been met with answering machines or told that the warehouse hasn't made a decision yet. Clayton Homes claimed the damage was due to negligence of HVAC unit however the filter was changed regularly as well as checked for clogs. We had a lot of water underneath our house in the insulation. Someone from Clayton's inspected it & said there was a lot of damage however that has not been fixed.
  

  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 9, 2022/08/23) */
  Ms. , thank you for providing your feedback. We use this information to better our processes. I have reached out to the home center where you purchased your home, as well as the home building facility where your home was built. They advised that a plumber and AC installer provided information that the AC had been improperly maintained, including the use of a garden hose in the condensation line, an incorrect filter, and infrequent maintenance of the HVAC. Due to this information, these items are not covered by your manufacturer's warranty. At this time, Clayton encourages you to reach out to your Home Buyer's Protection Plan for any further service. They can be reached at 1-800-804-9389.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had issues with the completion of my home for a year now. Unable to get any response now from the original purchase site or corporate customer serve now. Number one issue is the air confirming system does not cool the house. Will not keep up even in the upper 70's.. No 2 is the materials used in the window sashes and floor moldings. You can not get any water on them or they buckle and peel. The siding has not been finished. Back Door molding was damaged prior to the set up and they refuse to fix it.
  

  

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 5, 2022/08/02) */
  We are truly sorry that we have not met your expectations. After speaking with the location location, it was advised that parts had been ordered and arrived today, August 2nd. A tech will be sent out this week to finish the cosmetic concerns. We greatly appreciate your patience as we wok towards a common goal.
  
  
  Consumer Response /* (3000, 7, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The small items have been mostly repaired after a year now and hundreds of emails, The air conditioning unit is still not keeping up. Installer says that the unit is too small for a house this size, after working on it. No word on fixing the air conditioning unit or the vinyl trim. Has been a more than a month now on the trim repair and air conditioning unit, after notifying the new contact at Clayton Homes. No response to emails.
  
  The communication with the company is still terrible. Sent out repair person without notifying me about it. Had to cancel an appointment to let him in. I sent numerous emails complaining to the office about the total lack communication.
  
  If I had it to do over again, I would never have purchased a home from Clayton Homes. Clayton Homes has turned this process into terrible experience.
  
  Every day I have to get up and think do I have to send another email to Clayton Homes ON THE REPAIRS. Instead of just enjoying my home during my retirement years.
  
  Business Response /* (4000, 16, 2022/11/01) */
  All items have been repaired or replaced

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We custom ordered our home in August 2021. The home arrived to their lot in February 2022 and was not at all what we ordered. The home was brought to our lot in March 2022 and was damages upon being delivered by the moving company. We were not able to move in until May 2022. There are several issues with our home that have not been fixed including doors, carpet, wall issues ,baseboards, crown molding, ac issues, light fixtures, door stops, cabinets, flooring. I have been in constant contact with the salesperson, the manager and their service workers and seem to be getting nowhere close to having our issues resolved. When the service workers come out they are only there for 1-2 hours at a time and when I address concerns they tell me there's nothing they can do. I have all the emails and text message conversations from the start of our home buying process. Any help and or direction in this matter would be greatly appreciated.
  
  
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/07/28) */
  , We strive to provide a world class customer experience and we are truly sorry that we have not met your expectations. The Beckley location has informed us that someone will be reaching out to you by the end of the week to schedule service. Again, we apologize for your experience and appreciate your patience as we work toward a common goal.
  
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  We have heard nothing from the Beckley office in regards to our complaint.
  
  
  Business Response /* (4000, 9, 2022/08/03) */
  The Beckley location has informed us that someone will be reaching out to you by the end of the week to schedule service.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our home june 20 2021 brand new..its not set up right..it is full of mold from leaking shower leaking roof
  

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/07/28) */
  
  Hi, thank you for reaching out. We are sorry to hear of your frustrations and we do want to resolve these concerns. Our corporate office is monitoring the matter and working closely with the home building facility to address these issues. We appreciate your patience.
  
  
  Consumer Response /* (3000, 7, 2022/07/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is how they handle everything ..our brand new home is a disaster and they never respond ...
  
  
  Business Response /* (4000, 10, 2022/07/29) */
  Hello, Again, we are sorry to hear of your frustrations and we do want to resolve these concerns. Our retail location and home building facility has been working diligently to come to a resolution on your behalf. We continue to monitor these concern closely to address these issues. Both entities have been in continuous communication with you advising that a plan of action is being put into place. We request kindly your patience.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home in 2019 from Clayton Homes Bellefontaine, with the home we were sold an extended warranty "extending" the warranty to 5 years over the original 1. After having massive mold damage due to a failed waterheater, I contacted Clayton for repairs. They transferred me to a third party who explained there is a $50 deductible to pay and they only cover the appliances, not the damages. This is not an extension if the original warranty, that covered previous damage due to failure of a Clayton installed feature. I did not sign a purchase for an insurance policy, this is bait and switch. Now they tell me I'm stuck with proprietary wall board that is damaged, and need to contact MY home owners insurance company to get the damage repaired.
  

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/02) */
  We strive to provide a world class customer experience and we are truly sorry that we have not met your expectations. After speaking with the Bellefontaine location, it was advised that someone has since been sent to your home to remedy the moisture issue concern and to replace the hot water tank. Wall board has also been ordered and will be replaced upon arrival and service being scheduled.
  
  
  Consumer Response /* (2000, 7, 2022/08/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The issue was remedied and hopefully the home center receives training for the product they are selling, so this does not happen to other customers in the future.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several issues to be fixed or replaced...shower doors, floor joists creek throughout the house, broken drywall, broken window in family room, broken outside water spicket, front and back doors hung crooked - let's light and air in and out... all of this and more have been reported to clayton of louisville... problem is that the office manager Justin considers these to be "$2 fixes" but so far we get excuses like thats a manufacturers issue. They will have to fix that... clayton has a year from the time we were given key access to the house but we are not getting any good resolutions so far. The whole shower in the master bathroom should have to be replaced if they can't fix the doors and the floors should be a top priority as well. Just all around poor craftsmanship and customer service.
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/07/28) */
  We are truly sorry to hear of your frustrations. Customer experience is very important and we value your feedback. After speaking with the Louisville location, it has been determined that parts for your home were received on July 25th. Upon learning of your submission, Louisville promptly reached out to you, and scheduled service for September 5th. Again, we are sorry for your experience, and appreciate your patience as we work towards a common goal.
  
  
  
  Consumer Response /* (3000, 7, 2022/07/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  from Clayton did call and schedule an appt for August 5th but did not specifically say what parts are to be fixed. We will not be completely satisfied on our complaint until all issues are corrected. Someone came from the manufacturer and said the shower is as good as it gets and that in unacceptable as the doors are not installed correctly and should be replaced. Thank you for your quick action on our complaint.
  
  
  Business Response /* (4000, 9, 2022/08/02) */
  The following will be addressed: Carpet seam, shower door replacement, sliding glass door replacement, caulk touch ups, and floor drain cap replacement.
  
  
  Consumer Response /* (4200, 11, 2022/08/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  To our knowledge there is nothing wrong with the sliding glass door, the window in the family room is broken and was found by the office manager Justin at the walk through. There are still creeks in the front bedroom, master bath, and family room floors. Plugs in the kitchen walls stick out an inch from where they should and are installed crooked "a 2 dollar fix" per Justin... the shower doors still are not right even though we've been told thats as good as it gets. Broken drywall and painting still needs to be done as well.I tried to attach the list that Justin and I agreed on at the walk through, some things have been fixed and some new things have been found since we were able to take possession, nothing has been caused by kids or pets.l but I dont see where to attach it.
  
  
  Business Response /* (4000, 15, 2022/08/11) */
  ***Document Attached***
  Service was completed August 5th but there are still additional repairs to be made and customer requested to call Home Center to schedule the additional repairs. Uploading the Service order on what is completed and what still needs to be completed.
  
  
  Consumer Response /* (4200, 17, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The rest of the work is scheduled to be completed next friday.