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Business Profile

Restaurants

Ruby Tuesday

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Ruby Tuesday's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ruby Tuesday has 64 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This restaurant advertises a gluten free menu. I notified the server of my allergy and showed them my EPIPEN and med alert bracelet and he assured me that the product was gluten free. When the meal was brought I questioned again whether or not it contained gluten and was again assured that it did not. After eating the meal I had an allergic reaction. I contacted the manager named Wes and he assured me he would get back to me about the issue and it has now been well over a week and still no response. I am upset because they could kill someone by not following protocols and they do not seem to be taking the matter seriously. They need to stop advertising they have a gluten free menu before they cause permanent health problems or kill someone. I am enclosing an image of the food they served me claiming it was gluten free.

      Business Response

      Date: 09/19/2024

      We have reached out to the guest directly. 

       

      Thanks,

       

      GR Team. 

      Customer Answer

      Date: 09/23/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unresolvable to me.
      Even though they failed to handle my allergy situation appropriately, I am not looking for free food or some sort of vague response trying to make excuses for a dangerous employee...I feel there is no positive resolution possible for this complaint. Either they will take food allergies seriously in the future, or some poor person will be hospitalized or killed by their employees indifference. Next time there will be a law suit. I am not going to be responsible for medical bills due to their negligence.



      Sincerely,



      John ******

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible food and service and upon talking with management with nothing accomplished.
      I want a refund due to the fact the food was the worst I have ever eaten. Management only wants to give gift card and I don’t want to eat at the restaurant again.

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to the Ruby Tuesday in Pueblo Colorado in response to emails and daily deals offered on Ruby Tuesdays website (shrimp and half rack of ribs). Told server we wanted three of these special deals; when we received the bill, each order was charged at the regular price ($23.99). We informed the server that it was advertised on Sundays at $12.99. The server was unaware of the daily specials and told us the manager stated only one meal would be at the advertised price, we would have to pay full price for remaining two meals. This is not listed on either my Ruby Tuesday rewards emails I receive daily of the Ruby Tuesday website that advertises special meal deals for each day of the week

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will never return to this Ruby Tuesday location. This was my first and last visit. I decided to give this Ruby a try, what a mistake. First when I arrived, all 5 'curbside pickup' parking spots were full. NO ONE was in any of the cars. And there were more cars than there were customers in the restaurant (sad for a Saturday night). This tells me curbside is really 'employee parking'. So I parked nearby and called the number I was given in the online order to call when I arrived. No one answered the phone I tried SEVEN (7) times and no one answered the phone. So I went inside the restaurant. Had to wait 10 minutes in the alley near the bar with other customers apparently waiting for their food too for some time. Picked up food finally, and got home. Ordered 3 items and only 2 were in the bag, the $14.99 Ruby Sampler was missing. So, already somewhat agitated by the experience to this point, I tried calling the restaurant. Multiple times until someone finally picked up. The person said to me, 'Does the tag on the outside of the bag say the sampler?' I said yes it does. She said, well, you can come back in and pick it up. I said I'm not driving all the way back for the sampler, please refund it. She said she could not when the order is placed online. I said, well how do I get my money back. She said you'll have to go to the corporate website and hung up. So even more agitated, I went to the corporate website/ contact us, and it says 'for issues, please contact the specific location'. So I drove back to the restaurant and asked to speak to the manager. I went through the whole thing and she offered to get the sampler 'and a desert'. I said I wanted my money back. She said, even as the manager, she could not do that. The employees all stood around watching all of this as well, as some form of entertainment, while other orders went unfilled, unattended to, and phones unanswered. I am still out this money as of this writing not to mention the disservice encountered.

      Customer Answer

      Date: 08/30/2024

      I have not heard from Ruby Tuesday nor received a resolution from them of my complaint, i.e. the same silence you have received. The only response I received was to my Google Review to please re-direct my complaint to their corporate headquarters customer service (see attached pic). I have done that as well, but no response from that either. My complaint remains unresolved. Thank you. Joe

    • Initial Complaint

      Date:08/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to sign up for the Ruby Rewards customer promotions program on 3 different occasions, it does not work. This leads me to wonder is my data that I have provided you safe, since your complaints and promotions do not seem to work. By the way I have been a customer of Ruby Tuesdays for 2 decades +. Corporate response is floundering. The sign in does not work.

      Business Response

      Date: 08/05/2024

      The guest has contacted us directly and we are working with them towards a solution.


      Customer Answer

      Date: 08/05/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. It appears the computer gliche has been resolved. 



      Sincerely,



      Garry ******

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered food 7/9/24. Went to resturant,parked and called them. Spoke to team member, gave my name and space number. He said it would be a few minutes. After 30 minutes I went into the resturant because the phone number went straight to " we are busy now" message. Team member there said they didn't know I was there and put my food on a shelf for pick up. No explanation about who I talked to on phone. I would like my ***** ******* credited to my card since I got no food. Resturant said they are not allowed to reimburse. Have left 2 voice mails and 2 emails on website with no response from Ruby Tuesday.

      Business Response

      Date: 07/22/2024

      Hello,

       

      Thanks for reaching out. We are sorry about the issues with your visit. Please email us at ******************************

      Customer Answer

      Date: 08/02/2024

      Has been resolved

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to get a gift card via online. There is a promotion to *** ***** *** *****. It seems when I fill out the form, that option does not come up. I emailed them via their online form and got no response. I left a message in their voice mail box and have had no response. I would like the promotion that they are bannering on their web-site.

      Customer Answer

      Date: 06/12/2024

      Also I put in their basic customer service prompt and had no reply.  I went through and called back and left voice options and got to a HR person and she called me back.  So al in all, the customer service line has never as of now has not called.  Best, 

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, June 2, 2024 around 3:35 , we stopped into the Easton, Maryland Ruby Tuesday after church. We were seated into the bar area. That area was very disgusting, the floor was very dirty, it appear it had not been washed in a long time. I was a military cook and the the area were we were seated was a no no, No one should have been served in that area. We couldn't enjoy our dinner because of the condition the area was. My wife boxed her dinner up and I picked over mines. I told the sever she should point the condition of the area out to the manager. We paid ****** for our meal and left a $***** tip. Someone should really check into this terrible condition. We have eating there many times in the pass but never in bar area.

      Business Response

      Date: 06/07/2024

      Please have the guest reach out to g***************************** directly and we will have a member of our leadership team follow up with the guest.

      Customer Answer

      Date: 06/14/2024

      I have not received any message from Ruby Tuesday. They have not responded to me.

      Business Response

      Date: 06/17/2024

      Hello,

       

      We have received this complaint, and we will have a member of our local leadership reach out to the guest directly. 

       

      Thanks, 

      RT

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 17, 2024
      Ruby Tuesday Gift Card purchase for ***** 

      I purchased a gift card to give as a gift because on their website they had a promotion that said Get ****** *** ****** ** *** ****** *** ****** ** * ********* *** *** ****** *** ******* ***** *** **** *** **** *** ****** *** * ****** *** * ***** ****** ** ***** * ********* ***** ******** ******* and was told the following:

      Your request ********** has been deemed solved.

      Comment:
      Hello Deborah,

      Thank you for your response,

      We are sorry that you order did not qualified for the promotion.
      As listed in the terms and conditions of this promotion, the offer *** ** ******** ** * **** **** ******** *** ** ******** *** ******** ** * **** **** ******** *** or greater

      If you wish to check any available options, please contact customer service at 1*************, send a message to [email protected], or visit them online at **************************************/

      Thank you,
      Alexis S.
      Gift Card Support Team

      Comment:
      Hello,

      I’m confused because its says *** ****** *** ******** *** ** ******* *** ***** ******* *** *** ******* **** *** ***** **** *** ******* *** ************************** ________________________________

      Comment:
      Hello Deborah,

      Thank you for contacting Gift Card Support.

      We are sorry that you order did not qualified for the promotion.
      As listed in the terms and conditions of this promotion, the offer was ***** **** *** * ******** ** *** ***** **** *** * ******** ** **** ** you wish to check any available options, please contact customer service at **************, send a message to g*****************************, or visit them online a* ***************************************

      Thank you,
      Alexis S.
      Gift Card Support Team

      Comment:
      Customer Service Request
      ------------------------

      The Following request for Customer support was submitted on 05/17/2024
      Contact Name: Deborah ******** Contact Email: *************************** Contact Phone: ********** ***** * * ******************* ****** ******* *** *** ****** **** **** *** ** *** * ******** *** ***** ********** When will we get it? Thanks.

      Request Headers
      ---------------
      User Agent: Mozilla/5.0 (i****** *** ****** ** **** **** *** ** ** ******************** ******* **** ****** ******************** ************ ************* ************ ********* ********************************* ****** ******** ************** ****** ***** *********** **** *****ay eGift Card, Powered by CashStar.
      This is an automated email. This email address is not monitored and replies will not receive a response.

      The resolution I want is for them to make their ads clear and provide details about their promotion,and provide me with a credit or ecard.

      Thank you!
      Deborah

      Business Response

      Date: 06/07/2024

      Hello, 

       

      The promotion that was running was ** discount on a gift card purchase *** or greater, meaning the guest would need to purchase a ****** gift card. We are more than happy to issue the guest a ***** voucher for the inconvenience. 

      Customer Answer

      Date: 06/08/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Deborah ********

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Establishment violated health standards which I observed as my food was being prepared. When the establishment attempted to get my order to place in the bag, I then requested to speak to a manager. First manager, a female stated they could not refund money to my debit card. Then a male manager came and stated that corporate doesn't allow them to refund money to credit/debit cards. They would not even give me cash. They informed me I would have to have my banking institution stop payment. Unfortunately, bank could not stop until it clears the bank,

      I sent a response to Ruby Tuesday via their website and informed them they committed fraud. Unable tor each anyone at corporate in Maryville, TN which is nothing new.

      Also notified my local health department with the health standard infractions. Columbia County Health Department will investigate.

      Management did nothing to pull the employee aside to correct them,

      I have also filed a report with the FDC regarding this matter.

      Business Response

      Date: 05/21/2024

      Hello, 

       

      Please have the guest contact us directly at [email protected] and we can further assist. 

      Business Response

      Date: 06/13/2024

      A member of our leadership team is reaching out to the guest directly to discuss her experience.  

       

       

      Customer Answer

      Date: 06/13/2024

       

      Complaint: ********



      I am rejecting this response because:

      the business has not had the decency to contact me via email, phone or letter. This doesn't even tell me their response. This company has committed fraud. Until they contacontact me, I will continually reject their response.

      Sincerely,



      Beckye S****

    Ruby Tuesday is NOT a BBB Accredited Business.

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