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Business Profile

Restaurants

Ruby Tuesday

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Ruby Tuesday's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ruby Tuesday has 64 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to dinner RT in Charleston SC. The place was empty, maybe that was a sign I don't k ow for sure. Sat down waitress ca e over and I ordered a draft beer while looking at the menu. The beer arrived and the mug was warm, to room temp, but warm like from the dishwasher. Are there no frosted mugs at RT? I ordered the brisket melt, and when it arrived, the bread was not grilled, and the slice of cheese was. It melted at all, or even a little. I waited for the waitress to come check on us but after 5/6 minutes I saw no one. I was forced to eat it as is since as a diabetic I just took my insulin shot and had no choice. When the waitress did arrive I expressed my displeasure and she told she does not cook the food. I might add my wife's cheeseburger suffered the same non melted cheese presentation. I paid we left with nobody contacting us any further.

      To make things worse, I tried the RT site for complaints and it does not work. I tried the company email and it does not work. I tried calling and the answering machine is on an endless loop and you cannot get a person on the phone.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/09/05) */
      Thank you for attempting to contact us. Your feedback is important to us, The correct email address is **************@***.

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of eat in dining was August, 27th 2022. Ruby Tuesday has been one of my husband and I favorite restaurant. We generally dined at Ruby Tuesday in Effingham, Illinois until the restaurant unfortunately closed.
      My husband and I took a weekend trip to Columbus, Indiana and noticed a Ruby Tuesday, we became excited to dine there once more.
      Unfortunately the excitement became disappointing;
      Greeted by the hostess saying, "It will be a 15 minute wait, you can stay outside and if we forget about you come back in." (Very few tables were occupied )
      Restaurant was not clean, floor in the entry way and in front of salad bar was extremely sticky. Shoes stuck to it.
      Salad bar was messy, limited choices of salads and dressings, many of the containers at salad bar was empty or with small amounts of food in them and no plates.
      Our waitress did not refill our water, check to see if everything was okay with the meals.
      We asked to speak to the manager, the waitress explained the general manager was out and the manager had stepped out. There was no one available to speak with.
      My husband and I left extremely disappointed.
      Thank you for your time,
      ***** and Les ****

      Business Response

      Date: 09/14/2022

      Business Response /* (1000, 5, 2022/08/29) */
      Thank you so much for reaching out to the BBB, however, we do not see that you've reached out directly to Ruby Tuesday. Your feedback is important to us and you can contact us directly https://www.rubytuesday.com/contact-us/

    Ruby Tuesday is NOT a BBB Accredited Business.

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