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Business Profile

Bank

Evolve Bank & Trust

Reviews

This profile includes reviews for Evolve Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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Evolve Bank & Trust has 16 locations, listed below.

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    Customer Review Ratings

    1.13/5 stars

    Average of 32 Customer Reviews

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    Review Details

    • Review fromBill M

      Date: 08/30/2024

      1 star
      Evolve is a fraudulent bank. Beware of any transactions involving them. ****** them and see for yourself.
    • Review fromJoe C

      Date: 08/21/2024

      1 star
      Perhaps the worst financial institution in the nation. Since my account with ********************** opened they have frozen my funds, and denied me access to basic rights as a customer. The icing on the cake being a data leak which they waited a month to inform all customers about. Every attempt to contact customer support has been met with rude and unhelpful responses. You would be better off leaving your money in your fireplace than at this bank.
    • Review fromHope A

      Date: 08/19/2024

      1 star
      Create an account with them if you want your money stolen and no access to it. Fraud fraud fraud. Poor security measures with data breach. I honestly hope evolve ***** in the hottest fiery pits of H*** What evil and greedy people.
    • Review fromCaitlin D

      Date: 07/30/2024

      1 star
      They sent out an email about their services having a data breach an entire month after they posted about the breach on their website. Absolutely no excuse they needed to send the emails letting people know their social security numbers were stolen THE SECOND IT HAPPENED NOT A MONTH LATER!!!!
    • Review fromS t e p h o n s i l a G.

      Date: 07/26/2024

      1 star
      Every 26 in the month I get my money and you know what they're playing games with my credit score today is my settlement date and I'm a very dissatisfied customer and they only give me a $50 loan after banking with them for 3 years
    • Review fromLeslie J

      Date: 07/03/2024

      1 star
      This bank has a subsidiary called Branch. They are good for the employer but they do not want to do nothing for the employee if there is an issue. The **************** people would be fine if they had good process but they do not. I lost a job bc of their terrible process.
    • Review fromNisa O

      Date: 07/01/2024

      1 star
      Evolve froze my yotta account and I had to take out a loan to pay my rent. My life been one big struggle since then. Thanks alot. This is all due to evolve vs synapse banctruptcy dispute. 505 dollars I cannot get out.And today I receieve an email saying they have had a data breach and our social security numbers have been leaked or what not. I'm ****** ??
    • Review fromMarie M

      Date: 06/05/2024

      1 star
      Super inconsistent and inconvenient app!What is the point of adding my bank if I have to login every time I need to move funds?!!!! Not practical at all!
    • Review fromAndrew L

      Date: 06/01/2024

      1 star
      I have an account with Juno ********************** which uses Evolve Bank for its checking account. Since the middle of a may 2024, Evolve has frozen my checking account and prevented me from accessing the thousands of dollars I earned and deposited into their account. I am caught in the middle of a dispute between Evolve Bank and a company called Synapse. While that dispute is going on, I have absolutely no access to my funds. This is completely unacceptable. This bank has taken my money and completely prevented me from having any access to it. They should be charged as criminals. I am so disappointed that an FDIC insured and BBB bank can do something like this.
    • Review fromJohnny V

      Date: 05/20/2024

      1 star
      I use **** app in emergency for 25 dollars and repay 27.5 yet **** is part of evolve bank and they have been attempting to get me to put my direct deposits into their system and I will not nor have I ever used their debit card yet they hit my equiafax by 28 points and I do not owe this firm my time

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