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Business Profile

Bank

Evolve Bank & Trust

Reviews

This profile includes reviews for Evolve Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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Evolve Bank & Trust has 16 locations, listed below.

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    Customer Review Ratings

    1.13/5 stars

    Average of 32 Customer Reviews

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    Review Details

    • Review fromThomas C

      Date: 05/01/2024

      1 star
      The Bank is a Fraud. Someone hacked into my account and stole all my money and they did absolutely nothing about. I did not get any of my money back. I lost over $4000.00
    • Review fromLA B

      Date: 02/22/2024

      1 star
      Evolve Bank & Trust supports ************* Services which allows you to purchase on Shop accounts - there was a fraudulent company set up on Shop and I purchased items through affirm, they items were never shipped and I called affirm and they stated I still have to pay - they don't care if I dont' have the products or the company isn't shipping out the products Don't Use Affirm EVER buyer beware
    • Review fromNick S

      Date: 01/19/2024

      1 star
      I am writing to file a formal complaint against Evolve Bank & Trust and Uber regarding an unresolved financial transaction that has significantly impacted me. This complaint is being submitted after exhausting all direct communication channels with both entities without any satisfactory resolution. I initiated a transfer of $1800 from my account at ********************** to my **** of America account. This transfer was facilitated through Uber's financial services. However, it has been over six months, and the funds have not been credited to my **** of America account. Despite multiple attempts to resolve this issue through customer service channels of both ********************** and Uber, there has been no progress nor any clear communication regarding the status of my funds
    • Review fromAnne P

      Date: 11/03/2023

      1 star
      They do not list all transactions, money disappears without any remark. Their bank is literal fraud in connection with the Uber Pro Card. Defecits happen, without any recourse available to the user. Holds are processed by the bank, then taken again by rental companies like **** and Hertz. I have reported this to FTC and will be filing a report with the BBB to get my money back.
    • Review fromFormer C.

      Date: 10/23/2023

      1 star
      WORST VETERINARY PRACTICE IN ********* - HANDS DOWN!!! This "vet" is a complete scam, and the worst experience I have ever had in 30 yrs of vet visits. I spoke to *********************** (Vet ***** *********************** (Vet ***** IN LENGTH prior to the appointment regarding the services my 2 SERVICE DOGS needed, and was given estimates for the total cost. When we arrived reception staff was NOT FRIENDLY OR WELCOMING IN THE LEAST, and it was an unusually long wait. When the vet- *********************************** finally came in, she did not even introduce herself, could not find all the prior communication/estimates, and was very rude/visibly annoyed about having to provide some of the very standard services. Both *********************************** and ********************* were extremely cold, un-welcoming, and my service dogs were unusually nervous/anxious because of this. I have never seen my service animals so afraid and scared around veterinary staff. Basically, all the staff seemed like they thoroughly hated their lives and their jobs, and couldn't find the maturity/professionalism to even fake it. Both *********************************** *********************** seemed like they had very little training/experience and were not confident in what they were doing whatsoever, which made everything even more nerve-wracking. Their demeanor/tone was just absolutely awful and nasty to say the least. To make matters worse- they charged double the exam fee for both service animals, although this was the most basic exam, and *********************************** was not helpful whatsoever with medical opinions or recommendations. Both *********************************** and ************************** Technician, acted like petulant teenagers that couldn't wait to be done with the appointment. When I expressed concern over the **** POOR nail trim they did and why one of my service dogs was SCREAMING IN PAIN, she stated that they could do a "touch up" when we came back in 2 weeks for the vaccine booster follow up! Owner *************************** was awful and unprofessional just like her staff.
    • Review fromKody A

      Date: 10/06/2023

      1 star
      And do not ever download or use copper banking. They are funded through evolve Bank and trust I've tried for over a week now to get a hold of customer service and they do not have a customer service they have a chatbot that gaslights you. They say they're going to send you to a specialist but then no one ever reaches out I have $50 in an account that I cannot access. They do not offer you to forget your password they do not offer you any other way to sign on other than using your phone however the phone number I use originally to create the account I no longer have so I cannot get the text message verification which means I cannot log into my account. This has caused so much anxiety on my behalf and they do not care I think they do this and then just keep the unclaimed money they're a scam.
    • Review fromRichard H

      Date: 07/19/2023

      1 star
      This is about there **** app. I tried to tell anyone that my paydays are FRIDAY. I've changed the date to be write 3 times, I told each agent that FRIDAY no one listened and only changed it temporarily. Now I understand you took 50 as partial payment. I had $5 moved to my checking to help with gas and they immediately took it. I talked to an agent thru chat no offers to help even though I've always paid them full and on time. I talked to a supervisor on the phone but they just keep repeating the same things over. No help when I'm sure they could just don't care to my listen to facts.
    • Review fromJorge H

      Date: 01/30/2023

      1 star
      This bank funds a scam company called Prepaid2Cash. There is nothing but false information in regards to my transaction. I went through their process and they took $500 from me and they advised that the transaction was approved and that I would get my money by ***** but that never happened. I received emails indicating my funds were sent to my Venmo but then I got another email saying the transaction was rejected by their system and it was up to my gift card provider to be able to re-input the money they withdrew in 5-7 days. This company is misleading and this is a clear example to not trust sites like this. I have emailed them proof of everything that shows the transaction was approved to them email me confirmation but their response is they will get back to me. This company does not have a phone number and this is the reason they dont based on what explained.
    • Review fromMeggan D

      Date: 12/31/2022

      1 star
      This is the bank that The **** App uses. Hundreds of people are without pay as of Friday 12/30 7:32 pm. ** of lack of communication between the bank and the app. They are not even attempting to resolve this matter! We should've been paid Wednesday and now it is Friday night. We are going into the weekend and a holiday weekend at that! This is unacceptable in every aspect.
    • Review fromAm M

      Date: 11/15/2022

      1 star
      They allowed USD deposits on FTX and held the money and clearly stated USD is FDIC insured but yet they are with holding funds instead of releasing them. I looked over the fine print and it clearly states I shouldnt have had any problem getting my USD out for Evolve bank and trust is FDIC. It was USD before FTX failed and now my funds sit locked. However once again Evolve is the one holding the money from what all their agreements state. I would like my funds released it is not a lot but it was the funds I was setting aside for kids Christmas. Thank you and please release my funds.

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