We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

First Horizon
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for First Horizon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First Horizon has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.42

    Average of 33 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lee L

      Date: 10/06/2023

      Lee L

      Date: 10/06/2023

      This is ******************* I been a customer for a long time I applied for a ********************** card the other day got denied because someone use my name to try to open a couple of accounts that was bring fraudulent they denied my credit card application because of that my credit is very good and also I have several back accounts with them that has several thousands of dollars in them account.i told them that the inquirys wasn't mine I have a fraud alert statements on my credit files I been perfect with my credit accounts .and steal got denied. I do believe I might talk to a lawyer about this ordeal because I should have been from approved pretty easily

      First Horizon

      Date: 10/10/2023

      *******************,

      Thank you for bringing your concerns to us.  We are sorry to hear this happened, and we are happy to look into it further.  Please allow us up to 30 days to investigate this matter and we will correspond with you directly upon completion.  Thank you.

      First Horizon Bank

    • Zan G

      Date: 01/18/2023

      I rarely ever use this card. I acquired it because I had an Iberia credit card which had been a Pulaski credit card. Pulaski was good. Everything afterward not so much. Anyway, I recently used the card, just to keep it active and avoid cancellation as I started with Pulaski many years ago. Now I want to pay the balance. Haven't received a bill yet but can find no address online to mail a check, nor can I find any online site to pay the bill. Attempts to phone customer ********************** were similarly discouraging due to telephone tree and long wait times that eventually resulted in a disconnect. These folks also have a bank in the same not-so-large building that I work in and refused to change a $20 bill for me that I received from their onsite ATM unless I opened an account. NEVER!

    • Daniel R

      Date: 10/02/2022

      good luck this is the worst bank ever they bought my bank and it has been a nightmare since day one they keep locking out my debit card for purchases some as little as $2 they have an 800 customer ********************** phone number which because they are so bad they don't even answer i am now at 70 minutes on hold as they locked me out once again run from this trash or a bank

    First Horizon is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.