Reviews

Review Details

• Review fromDoug M

  Date: 06/09/2025

  1 star
  Horrible return policy. Bought a weight system received it and never open the box while it was left inside a climate control room at all times un damaged. Please make sure if you buy something and want to return it even if its unopen and damaged free do it before 30 days . They should at least charge a restoking fee and take it back if it's unopen and free of any damage's.

• Review fromAli E

  Date: 02/03/2025

  1 star
  BUYER BEWARE????I recently purchased several items from Titan Fitness. I didnt like their build quality, they werent what I expected.I contacted customer support to initiate a return, only to find out that I was responsible for paying return shipping AND a 20% restocking fee. This was never made clear during the purchasing process.For a company selling heavy fitness equipment, youd think theyd offer a more reasonable return policy. Instead, my only option was paying a significant amount just to send the items back with an added 20% restocking fee.Extremely disappointed with their customer service and policiesbeware before purchasing!

• Review fromPeter A

  Date: 01/21/2025

  1 star
  I purchased a chest-supported T-bar row from Titan, but it arrived missing a crucial piece, making the equipment unusable. When I contacted customer service, they refused to help without the order number, despite my willingness to pay for the missing part. This lack of support is disappointing, especially since theres nothing I can do with the machine without that piece. **************** should be more accommodating in such situations

• Review fromPavel B

  Date: 01/14/2025

  1 star
  Dealing with Titan Fitness was, without a doubt, one of the worst customer experiences Ive ever had.I ordered the Wall and Rack Mounted ************. Although their website showed it was out of stock, it indicated they would restock the item and ship it soon. While placing the order, the website also stated I wouldn't be charged until the item was shipped. However, I was charged immediately.I waited until the promised restock date, but the item was still not available. I waited even longer, yet it remained out of stock. Frustrated, I emailed their customer service to request a refund. This was just the beginning of a long and exhausting exchange. Many of my emails went unanswered, while others received generic replies like, "Weve transferred your request to our billing department." Despite sending several follow-ups over the course of many days, I still received no refund.Finally, I decided to dispute the charge with my bank. To my shock, my bank representative later informed me that Titan Fitness claimed the item had been delivered to me. This was completely falseI never received the product. Thankfully, my bank sided with me and refunded the charge.I wasted so much time dealing with Titan Fitness. Never again.

• Review fromFord R

  Date: 12/29/2024

  1 star
  on December 10 I ordered a chest press. As of today, December 29, I still don't have it. They sent me parts of it. I got the box of parts and started putting it together, but right away saw something was wrong. Half the parts for the very first image on the assembly guide were not there. I tried calling, but they refuse to answer their phones and will hang up on you around twenty minutes in if you stay on hold, I tried using the chat and that just gets you a bot that feeds you unrelated articles. They did reply after I was offline and said they would send the parts, but just sent one part, leaving me with a still unusable machine. This ***** because I own a small gym and was counting on having a chest press for my clients, but now I am scrambling to get one before New Year's. Basically I paid $675 and got a pile of metal scrap I need to remove from my gym. I am now disputing it through ******.

• Review fromCu R

  Date: 12/13/2024

  2 stars
  The good first: free shipping and sent out almost immediately.The complaint is based on their marketing, sales tactics and customer service.When I looked at their website Monday, November 25, 2024, they had a Black Friday Sale advertised. That Wednesday, November 27 I purchased over $1700 worth of equipment with the knowledge from their advertisement on their own website this was their Black Friday Sale.Friday November 29 comes and I receive emails and texts that the Black Friday Sale is happening now. I put everything I just purchased in my cart again and see this wouldve given me over $200 in savings. So I email them asking to price match (their own sale that they advertised earlier in the week as this current sale then dropped prices morenot as doorbusters or information of these prices will get lower for another week or 2. We dont know.) or just send the 2 pieces of equipment I wouldve bought at $1700.A response of (paraphrased) we dont price match sales, etcsorry. Me following up letting them know they duped people by saying it was the Black Friday Sale when it really wasnt. Another Titan response of, sorry, but feel good we are consistent with everyone on this.Truthfully, I would feel fine about this if they were consistent with their sales and pricing within their sales. Not advertising as a Black Friday Sale earlier in the week to not keep prices consistent. ***** a world where sometimes we dont have control over the quality of character from whom we buy goods from, I will never buy from them again. I only wish I was financially capable to return all of the equipment and not have their brand tainting my home gym. Spend more with a company that will do the right thing for their customer.

• Review fromCraig D

  Date: 11/26/2024

  5 stars
  Titan has exceeded my expectations. Quality products at a great price. Arrived quickly and in good condition. No complaints here.

• Review fromRobby V

  Date: 10/22/2024

  5 stars
  Great products and fast shipping will continue to be a customer for years to come.

• Review fromDavid L

  Date: 09/28/2024

  1 star
  ******** customer service. I filed a complaint with the Attorney General. Titan Fitness charged a 20% restocking fee for an item that had not yet been picked up by *****. I confirmed with ***** that the item was still at their facility, but Titan Fitness refused to cancel the order on a Saturday when the order was placed the day before on a Friday. I called as soon as they opened on Saturday morning to cancel the order and they refused to do so and insisted I call back on Monday and will still be charged the 20% restocking fee. I will never purchase anything from this company again.

• Review fromChris C

  Date: 09/26/2024

  3 stars
  Decent product, was delivered on time. Their customer service **** are pretty good with respect to following up with any questions you had on your order. That said, be aware you are playing the odds when it comes to the heavy freight shipping necessary for weight equipment. Titan contracts with random local shipping companies for the final transit leg, in my case some goofball company called "T-force Freight." These clowns dropped a heavy lift gate right on a brand new concrete driveway apron and permanently damaged it. My wife showed the disinterested driver and he just shrugged his shoulders, said there was some online process for filing a claim. I followed up with Titan and they told me I have to file for damages with the shipping company, not them. I followed the exact process I was told to at T-Force and it literally went into an email black hole, no response despite multiple follow **** And good luck trying to get a person on their phone menu. I'm just going to live with the damage since Titan isn't going to do anything. Probably going to cost thousands to replace the concrete. The way these large companies are run nowadays is incredibly frustrating. Your best hope is that nothing goes wrong in transit, otherwise you're kind of on your own. It really soured the whole experience, I have to say.