Complaints
This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,441 total complaints in the last 3 years.
- 518 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Supposed to supply me with a new furnace but instead put in a used one that doesn't work Refuse s to may it right won't even come an lok at it the unit failed the city of ********* inspection when first put in .Installed in January broke ******* June unit 6month old an had a continuing problem with it.I want my ******* back and they can take their unit
Business Response
Date: 07/16/2025
American Residential Services, LLC D/B/A Total Comfort ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We spoke to the customer and shared that the unit installed was not a used unit. We certainly would not install a previously used unit on anyones property. We let customer know that we would remove the unit as requested and provide a refund. We will set up a removal date. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeCustomer Answer
Date: 07/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
Lagreatar *************************************************Initial Complaint
Date:07/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/16/2025, I contracted ****** services to address a clogged condensate line. Upon discussion, we decided the evaporator was really dirty and needed cleaned. They cleared the clog and cleaned the coils. The coils began pouring water down onto the floor. I had to use towels and buckets to keep up. They came back out to discover the shutoff was wired wrong and fixed it. The leaking continued and I continued calling. I began a dispute process with my bank for the total of $1739 which is ongoing. They sent out a senior tech who determined that the original tech had smashed the fins, making it impossible for condensation to travel to the channel and removal line.They sent him back out to try to straighten out the fins. We thought it was done.I called again last Wednesday as it began leaking again. He came back out Tuesday morning and put a piece of metal to channel the water to the drain line. Today I came home and checked. It's now leaking from the other corner.I feel I have been pretty cooperative and patient the last three weeks, but I'm done. Clearly the unit is damaged beyond repair and needs replaced. I called ****** and expressed that a new unit needs to be installed as all these repairs are Bandaids on a bigger problem. My unit never leaked once in the three years I've lived here. It started with their cleaning and I believe they're at fault. I'd like a new evaporator put in at no cost to me and my money back since they made the problem worseBusiness Response
Date: 07/16/2025
American Residential Services, LLC D/B/A ****** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We are providing a refund. We decline damaging the equipment per before and after photos, so are declining to replace the coil. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ******60 **** **Byhalia, ** 38611Initial Complaint
Date:07/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: June 19th, 2025 Payment Received by ******* Home Services: $309.25 Details: A service member from the ******* Home Services came to my condo to complete an HVAC check. During this appointment, it was discovered that some more repairs needed to be completed. The total cost of these repairs would be $1812. The service agent told me that I needed to pay a percentage of the total cost in order for the needed parts to be ordered. I paid the $309.25 as requested and set an appointment for the repair to be made on Thursday, June 26th. I received a text message on the day of my scheduled repair saying that the service person needed to reschedule. I replied to the text as directed and got no reply back. I followed up with phone calls to the company to arrange for a reschedule and was told that my request was being sent to the appropriate service member and that I would receive a call back. I never got my calls returned. I did this four times to no avail. After my fourth attempt, I called to request a manager escalation. I was told my complaint had been filed and that a manager would call me back within ***** hours. This did not happen. I called again today (Tuesday, July 8th) and was told that a manager could not be contacted and that they had left my contact information for a callback. I informed the person that I would be filing an official complaint with the Better Business Bureau. *****************: I am hopeful to get get my $309 back from the company so that I can move forward with a new company to get my air conditioner repaired.Business Response
Date: 07/15/2025
American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Manager spoke with customer. Customer was frustrated due to having two accounts open for the same address. There is an account under her middle name ****** and another under ****** . Manager advised we will get one account closed and reimburse the charges for the other account; Customer is pleased with resolution. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
****** ********, GA 30328Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have contacted Florida Home Air Conditioning on three separate occasionsJune 20th, June 25th, and July 4th, 2025to cancel our monthly maintenance subscription plan. Despite these repeated requests, our account has not been canceled, and we were charged $20.00 on July 4th, after our initial cancellation attempt.We made it clear on all three calls that we no longer wished to continue with the subscription and requested cancellation effective June 20, 2025. Each time, we were assured that the cancellation was being processed. Yet, the charge on July 4th clearly indicates otherwise.Desired Resolution:Immediate cancellation of the monthly maintenance subscription plan, with cancellation effective June 20, 2025.A full refund of the $20.00 charged on July 4, 2025, which was billed after our cancellation request.Written confirmation that the account has been fully canceled and no further charges will occur.Business Response
Date: 07/10/2025
American Residential Services, LLC D/B/A Florida Homes ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We apologize for the inconvenience. This has been canceled, and refund will be sent out as a check to the customer's home. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
Mrs. Amor Green*************************************, **, Us, FL 32065Initial Complaint
Date:07/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid approx $12,000. Have had company out 3 times, have called 2x for service and been no shows. Have received high pressure alarm, have received low pressure alarms. Brand new system shouldnt have this many issues if installed correctly.Business Response
Date: 07/09/2025
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We spoke with Mr. ****** and are providing a leak search, scheduled for 7/17. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
**** ****************************, IL 60134Initial Complaint
Date:07/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a service on June 23. He said cooling battery was bad and changed it. I paid $513.86 and he told me that I will receive invoice by email. But never received it for 2 weeks. I called 8 times and requested for invoice. Still no results. I requested to talk to manager, but they just take a call, write a ticket to billing office and it is a dead end. It feels like they have a double accounting, for IRS taxing probably, because once I called, they told that NO FEE WAS CHARGED!!!!Who took my money? ******, **Business Response
Date: 07/10/2025
American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Customer has been emailed a copy of the June 23rd service work order, along with a copy of the credit card receipt. The manager left a voicemail message for a callback if customer has further questions.
******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******** **************************, ******, ***********************Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** Services replaced all the drain lines under the house, but in the process their workers knocked out power to the front 4 rooms of the house. They refuse to address the power outage they caused and instead want payment in full without fixing what they broke.Business Response
Date: 07/10/2025
American Residential Services,LLC D/B/A ****** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We did plumbing work under this home at an agreed upon price to be paid upon completion. While doing the work, our employees encountered a live exposed wire under the home which caused them to have to shut the breaker off for safety. We dispatched an electrician to evaluate the issue, but another company has already upgraded the panel and not pulled a permit or had the work inspected. At this point we cannot do any further work without the previous contractor having their work permitted and inspected.
Manager spoke with the customer, and she advised him she was getting another electrician to look at the issue. We hope to reach an amicable resolution.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/10/2025
The service panels that ****** refers to as unapproved were installed after pulling a permit and passed inspection by code enforcement years ago.
We had other work crews under the house in the same location and no one else complained about an "exposed live wire". ****** didn't turn the breaker off until Thursday of that week. On the previous Tuesday, one of their workers threw a piece of plywood over the wire which pushed it into the soft earth under the house and started the circuit breaker to tripping.
****** was also generous enough to give me a $6800.00 estimate for rewiring the entire front four rooms of the house. This was after complaining that the plumbing contract was seriously under bid by their estimator.
After having the tripping circuit fixed at no additional expense...just by removing the plywood ****** threw on it, I sent a check for payment in full to ******** offices in ******* Tn. on Monday July 7, 2025.
Customer Answer
Date: 07/10/2025
The service panels that ****** refers to as unapproved were installed after pulling a permit and passed inspection by code enforcement years ago.
We had other work crews under the house in the same location and no one else complained about an "exposed live wire". ****** didn't turn the breaker off until Thursday of that week. On the previous Tuesday, one of their workers threw a piece of plywood over the wire which pushed it into the soft earth under the house and started the circuit breaker to tripping.
****** was also generous enough to give me a $6800.00 estimate for rewiring the entire front four rooms of the house. This was after complaining that the plumbing contract was seriously under bid by their estimator.
After having the tripping circuit fixed at no additional expense...just by removing the plywood ****** threw on it, I sent a check for payment in full to ******** offices in ******* Tn. on Monday July 7, 2025.
Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Brothers installed a new a/c and furnace unit June 2022 via my attic. Brothers heating and air has also inspected my unit twice a year; making sure my unit was working properly. I went upstairs into my attic the last week in June 2025, saw a big hole in the ceiling/roof area. I did not notice the hole prior to this due to my husband passing away Dec 2023. I've made 3 attempts to reach the Quality manager at Brothers heating and air and no response to date.Customer Answer
Date: 07/03/2025
Please close this complaint.Customer Answer
Date: 07/08/2025
Date Sent: 7/3/2025 8:33:35 AM
Please close this complaint.Initial Complaint
Date:06/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company should be shut down and hopefully with this complaint and review people will not waste their money with them. Last Tuesday which was june ************************************************* the state of ******* with the rise in temperature. A technician came out and said our coils needed to be cleaned and that our ac would start working well it worked for about 20 mins the service technician had already left and i tried numerous times getting ahold of him no response keep in mind i paid him 109 dollars for him to come out and basically do nothing my tenant washed the coils with a hose as my camera footage wil prove. I callled the company that night and said hey ac not working they set up a time of 8-12 the following day for another technician to come out. No one calls or shows up and by ***************************************************************** a technician will be out! I *** called ********************************************************* manager on the phone to help me with this problem and no one seems to think its important enough to call a customer back. Ive been told over 17 times that someone will be calling me back and that never seems to happen. Everyone i have spoken to tells me the same thing a supervisor isnt available and when i ask about speaking to someone in billing to get my money refunded they somehow aren available either!Business Response
Date: 07/09/2025
American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We will provide the requested refund. Process in 10 -15 business days. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/09/2025
Ive never even received a phone call back so i dont know if they will actually do what they say in this response? Do i file another complaint with you if i dont receive my refund in the time they have listed??Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I will also reporting this business again if my money isn't refunded like promised
Sincerely,
***** **********************************, GA 30518Initial Complaint
Date:06/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* initially installed my HVAC system in Aug 2021. On June 19, 2025, I experienced a power surge due to a lost neutral wire that was detached from our power lines during a storm. The power surge blew our HVAC system so we contacted ******* to come out right away. On Friday June 20, 2025, ******* came and replaced a breaker and transformer for $650. The technician proceeded to tell me replacing those parts did not fix the problem and now we needed to replace the motor. The technician advised we needed to place a deposit for $300+ in order for him to order the part, (in addition to what we already already paid), that he could not order the part needed until the following Monday 6/24/25 (with the deposit) and couldn't provide any *** on how long it would take to come back out to fix. I called ******* customer service to speak with a manager but was told I had to leave a message. My wife and I have called almost every day to receive an update and have not received any calls back or direct communications from them. The one thing we received was an appointment email for today June 30, 2025 from noon-4pm, without any follow up or context. I called Bluedot this morning to verify the appointment and was told the part needed isnt in yet and they couldnt confirm if the appointment was still being held. Shortly after hanging up with Bluedot, I received an email for an appointment on July 27, 2025. This company has held us hostage as they are the warranty company on record. Should we seek other services to help us, our warranty with ******* becomes void. I have received 0 call backs or communications and am at 12 days without AC, during a heat wave, without any relief in site. I have contacted 2 other **** service companies who advised they could have replaced our part last Friday 6/27/25.Business Response
Date: 06/30/2025
American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Customer is sched for the 2nd to install part. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 06/30/2025
Complaint: 23536499
I am rejecting this response because: I have a confirmation email for scheduled service on July 3rd. So is it July 2nd or 3rd? In addition, I had to physically go to the local office today to get this scheduled, as no one has communicated or returned our calls. Can we expect communication from from the technician prior to arriving for the appointment?
Sincerely,
******* ********Business Response
Date: 07/07/2025
American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Part was installed, (invoice attached. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* ***********************Glen Burnie, MD 21061
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