Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  Conway Services Heating, Cooling & Plumbing

  1220 Big Orange Rd Cordova, TN 38018-6576

  
• 

  Air Experts

  727 17th Ave Ste C Belmar, NJ 07719

  
• 

  Hauser Heating & Air Conditioning

  6661 Corporate Dr Blue Ash, OH 45242

  
• 

  My Electric Works

  6665 Huntley Rd Ste D Columbus, OH 43229

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposed to supply me with a new furnace but instead put in a used one that doesn't work Refuse s to may it right won't even come an lok at it the unit failed the city of ********* inspection when first put in .Installed in January broke ******* June unit 6month old an had a continuing problem with it.I want my ******* back and they can take their unit

  

  Business Response

  Date: 07/16/2025

  
  American Residential Services, LLC D/B/A Total Comfort ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke to the customer and shared that the unit installed was not a used unit. We certainly would not install a previously used unit on anyones property. We let customer know that we would remove the unit as requested and provide a refund. We will set up a removal date. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Lagreatar ****

  *****************

  ****************************

  
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/23/25 I pd ARS $1,506.00 -1/3 the cost to fix AC compressor under warranty, On 7/10, Ac not fixed & they won't call to give an update. ** stopped working on 6/22/25. We have a service contract with ARS. Both the *********** were purchased from ARS. The Ac is 6 yrs old & still under warranty.Ars was supposed to come out on 6/22-between 12-4. They were a no show. I called to confirm they were still coming. At 11pm I was told the tech was still coming & they will call. I stayed up until 1am they never called & never showed ******* morning I called & was told they were full for service that day but could put me on the schedule for 6/24. After some fussing and speaking with someone else they sent a tech on 6/23. The compressor needed to be replaced. But it's under warranty so I have to pay $4.518.00 for labor and Freon, I asked how much was a new Ac they didn't know.But they sent a sales person at 4pm that day to give a quote. Before they left on 6/23 I paid 1/3 of the cost of the repair -$1,506.00. 1/3 had to be pd in order for them to order the part. I didn't purchase a new AC, from them, I'm glad. They sent me a bill for $100+ for a service call. I called them & said I have a contract with you I'm only supposed to pay $59.00 for a service call. So they fixed that. It was supposed to take 5-7 day to get the part and do the repair on the *** On 6/30-7 days after I pd them I called to get an update (when you call it goes to call center) I was told someone would call me back. No one ever did. I have called them everyday since then. It is now 7/10 and I still haven't spoke to anyone to get an update. I've been told,"the parts **** will call, it's been escalated to a manager, it's been escalated to a general manager". Today I was told ***** from the branch will call no call. Temps in the area have gotten into the 100's. Had I known It would take this long and nobody would help I would've called around I'm 86 yrs old, this is unsafe and I've pd. Help!

  

  Business Response

  Date: 07/11/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke to the customer have her scheduled for Monday 7/14. We will discount the repair due to the inconvenience and lack of communication. Also, the manager shared her direct work cell# to reach out with any further issues/concerns.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/16/2025, I contracted ****** services to address a clogged condensate line. Upon discussion, we decided the evaporator was really dirty and needed cleaned. They cleared the clog and cleaned the coils. The coils began pouring water down onto the floor. I had to use towels and buckets to keep up. They came back out to discover the shutoff was wired wrong and fixed it. The leaking continued and I continued calling. I began a dispute process with my bank for the total of $1739 which is ongoing. They sent out a senior tech who determined that the original tech had smashed the fins, making it impossible for condensation to travel to the channel and removal line.They sent him back out to try to straighten out the fins. We thought it was done.I called again last Wednesday as it began leaking again. He came back out Tuesday morning and put a piece of metal to channel the water to the drain line. Today I came home and checked. It's now leaking from the other corner.I feel I have been pretty cooperative and patient the last three weeks, but I'm done. Clearly the unit is damaged beyond repair and needs replaced. I called ****** and expressed that a new unit needs to be installed as all these repairs are Bandaids on a bigger problem. My unit never leaked once in the three years I've lived here. It started with their cleaning and I believe they're at fault. I'd like a new evaporator put in at no cost to me and my money back since they made the problem worse

  

  Business Response

  Date: 07/16/2025

  American Residential Services, LLC D/B/A ****** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are providing a refund. We decline damaging the equipment per before and after photos, so are declining to replace the coil.  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.
  

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ******

  60 **** **

  Byhalia, ** 38611

  
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 19th, 2025 Payment Received by ******* Home Services: $309.25 Details: A service member from the ******* Home Services came to my condo to complete an HVAC check. During this appointment, it was discovered that some more repairs needed to be completed. The total cost of these repairs would be $1812. The service agent told me that I needed to pay a percentage of the total cost in order for the needed parts to be ordered. I paid the $309.25 as requested and set an appointment for the repair to be made on Thursday, June 26th. I received a text message on the day of my scheduled repair saying that the service person needed to reschedule. I replied to the text as directed and got no reply back. I followed up with phone calls to the company to arrange for a reschedule and was told that my request was being sent to the appropriate service member and that I would receive a call back. I never got my calls returned. I did this four times to no avail. After my fourth attempt, I called to request a manager escalation. I was told my complaint had been filed and that a manager would call me back within ***** hours. This did not happen. I called again today (Tuesday, July 8th) and was told that a manager could not be contacted and that they had left my contact information for a callback. I informed the person that I would be filing an official complaint with the Better Business Bureau. *****************: I am hopeful to get get my $309 back from the company so that I can move forward with a new company to get my air conditioner repaired.

  

  Business Response

  Date: 07/15/2025

  
  American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with customer. Customer was frustrated due to having two accounts open for the same address. There is an account under her middle name ****** and another under ****** . Manager advised we will get one account closed and reimburse the charges for the other account; Customer is pleased with resolution. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ********

  , GA 30328

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have contacted Florida Home Air Conditioning on three separate occasionsJune 20th, June 25th, and July 4th, 2025to cancel our monthly maintenance subscription plan. Despite these repeated requests, our account has not been canceled, and we were charged $20.00 on July 4th, after our initial cancellation attempt.We made it clear on all three calls that we no longer wished to continue with the subscription and requested cancellation effective June 20, 2025. Each time, we were assured that the cancellation was being processed. Yet, the charge on July 4th clearly indicates otherwise.Desired Resolution:Immediate cancellation of the monthly maintenance subscription plan, with cancellation effective June 20, 2025.A full refund of the $20.00 charged on July 4, 2025, which was billed after our cancellation request.Written confirmation that the account has been fully canceled and no further charges will occur.

  

  Business Response

  Date: 07/10/2025

  
  American Residential Services, LLC D/B/A Florida Homes ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We apologize for the inconvenience. This has been canceled, and refund will be sent out as a check to the customer's home. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Mrs. Amor Green

  **************************

  ***********, **, Us, FL 32065

  
  

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a replacement water softener for my home. Salesmen **** ****** convinced me to buy a $6200 Halo filtration system, promising 3 separate times it would soften my water. It did not. I was told to try it for 6 months, and if not satisfied, it would be removed and my $6200 refunded. Water testing my Manager **** ***** indeed revealed 25 parts/unit hardness, which is unacceptable. The Halo didnt filter my water, let alone soften it. I had the Halo removed, and a conventional salt filtered water softener installed. Now my water is soft again. I started this experience the first of May. Manager **** ***** will not refund my $6200, stalling by saying he is out of the office..then my superior needs a photo of the new softener (submitted) and the invoice ( which is none of his business). They scammed me into purchasing a defective product, and now are perpetually delaying refund of my $6200. Im sure they are hoping that I will forget.Thank you in advance for your assistance.

  

  Business Response

  Date: 07/10/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are processing the refund. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -3/1/25 instilled AC x 2 and 2 new furnaces STAY AWAY....poor customer service!They installed a new AC unit but made my primary drain to go outside the side of my house. The constant drip created a wet spot as well as killed the grass in the area. Needless to say it was ugly and embarrassing. Upon my request they came out and fixed the drain, but they never repaired the hole in the eave of my house. Here we are two months later and I still have the hole and I cant get them to come out and repair it. I have called 5 times and got the run around 4 out of 5 times. The one time I got a call back the manager said he would have it taken care of and here we are today.STAY AWAY!!!!

  

  Business Response

  Date: 07/10/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We left the customer a voicemail and have a subcontractor assigned who will reach out to the customer to coordinate the repair.
  ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid approx $12,000. Have had company out 3 times, have called 2x for service and been no shows. Have received high pressure alarm, have received low pressure alarms. Brand new system shouldnt have this many issues if installed correctly.

  

  Business Response

  Date: 07/09/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke with Mr. ****** and are providing a leak search, scheduled for 7/17. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  ****************

  ******, IL 60134

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a service on June 23. He said cooling battery was bad and changed it. I paid $513.86 and he told me that I will receive invoice by email. But never received it for 2 weeks. I called 8 times and requested for invoice. Still no results. I requested to talk to manager, but they just take a call, write a ticket to billing office and it is a dead end. It feels like they have a double accounting, for IRS taxing probably, because once I called, they told that NO FEE WAS CHARGED!!!!Who took my money? ******, **

  

  Business Response

  Date: 07/10/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Customer has been emailed a copy of the June 23rd service work order, along with a copy of the credit card receipt. The manager left a voicemail message for a callback if customer has further questions.
  ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******** ******

  ********************, ******, **

  *********************

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Services replaced all the drain lines under the house, but in the process their workers knocked out power to the front 4 rooms of the house. They refuse to address the power outage they caused and instead want payment in full without fixing what they broke.

  

  Business Response

  Date: 07/10/2025

  
  American Residential Services,LLC D/B/A ****** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We did plumbing work under this home at an agreed upon price to be paid upon completion. While doing the work, our employees encountered a live exposed wire under the home which caused them to have to shut the breaker off for safety. We dispatched an electrician to evaluate the issue, but another company has already upgraded the panel and not pulled a permit or had the work inspected. At this point we cannot do any further work without the previous contractor having their work permitted and inspected.
  Manager spoke with the customer, and she advised him she was getting another electrician to look at the issue. We hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/10/2025

  The service panels that ****** refers to as unapproved were installed after pulling a permit and passed inspection by code enforcement years ago.

  We had other work crews under the house in the same location and no one else complained about an "exposed live wire". ****** didn't turn the breaker off until Thursday of that week. On the previous Tuesday, one of their workers threw a piece of plywood over the wire which pushed it into the soft earth under the house and started the circuit breaker to tripping.

  ****** was also generous enough to give me a $6800.00 estimate for rewiring the entire front four rooms of the house. This was after complaining that the plumbing contract was seriously under bid by their estimator.

  After having the tripping circuit fixed at no additional expense...just by removing the plywood ****** threw on it, I sent a check for payment in full to ******** offices in ******* Tn. on Monday July 7, 2025.

  Customer Answer

  Date: 07/10/2025

   
  

  The service panels that ****** refers to as unapproved were installed after pulling a permit and passed inspection by code enforcement years ago.

  We had other work crews under the house in the same location and no one else complained about an "exposed live wire". ****** didn't turn the breaker off until Thursday of that week. On the previous Tuesday, one of their workers threw a piece of plywood over the wire which pushed it into the soft earth under the house and started the circuit breaker to tripping.

  ****** was also generous enough to give me a $6800.00 estimate for rewiring the entire front four rooms of the house. This was after complaining that the plumbing contract was seriously under bid by their estimator.

  After having the tripping circuit fixed at no additional expense...just by removing the plywood ****** threw on it, I sent a check for payment in full to ******** offices in ******* Tn. on Monday July 7, 2025.