Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ARS/Rescue Rooter has 58 locations, listed below.

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• 

  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  Conway Services Heating, Cooling & Plumbing

  1220 Big Orange Rd Cordova, TN 38018-6576

  
• 

  Air Experts

  727 17th Ave Ste C Belmar, NJ 07719

  
• 

  Hauser Heating & Air Conditioning

  6661 Corporate Dr Blue Ash, OH 45242

  
• 

  My Electric Works

  6665 Huntley Rd Ste D Columbus, OH 43229

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brothers installed a new a/c and furnace unit June 2022 via my attic. Brothers heating and air has also inspected my unit twice a year; making sure my unit was working properly. I went upstairs into my attic the last week in June 2025, saw a big hole in the ceiling/roof area. I did not notice the hole prior to this due to my husband passing away Dec 2023. I've made 3 attempts to reach the Quality manager at Brothers heating and air and no response to date.

  Customer Answer

  Date: 07/03/2025

  Please close this complaint. 

  Customer Answer

  Date: 07/08/2025

   
  Date Sent: 7/3/2025 8:33:35 AM
  Please close this complaint. 

  
  

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should be shut down and hopefully with this complaint and review people will not waste their money with them. Last Tuesday which was june ************************************************* the state of ******* with the rise in temperature. A technician came out and said our coils needed to be cleaned and that our ac would start working well it worked for about 20 mins the service technician had already left and i tried numerous times getting ahold of him no response keep in mind i paid him 109 dollars for him to come out and basically do nothing my tenant washed the coils with a hose as my camera footage wil prove. I callled the company that night and said hey ac not working they set up a time of 8-12 the following day for another technician to come out. No one calls or shows up and by ***************************************************************** a technician will be out! I *** called ********************************************************* manager on the phone to help me with this problem and no one seems to think its important enough to call a customer back. Ive been told over 17 times that someone will be calling me back and that never seems to happen. Everyone i have spoken to tells me the same thing a supervisor isnt available and when i ask about speaking to someone in billing to get my money refunded they somehow aren available either!

  

  Business Response

  Date: 07/09/2025

  
  American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We will provide the requested refund. Process in 10 -15 business days. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/09/2025

  Ive never even received a phone call back so i dont know if they will actually do what they say in this response? Do i file another complaint with you if i dont receive my refund in the time they have listed??

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I will also reporting this business again if my money isn't refunded like promised 

  
  Sincerely,
  
  ***** ******

  **********************

  ******, GA 30518

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* initially installed my HVAC system in Aug 2021. On June 19, 2025, I experienced a power surge due to a lost neutral wire that was detached from our power lines during a storm. The power surge blew our HVAC system so we contacted ******* to come out right away. On Friday June 20, 2025, ******* came and replaced a breaker and transformer for $650. The technician proceeded to tell me replacing those parts did not fix the problem and now we needed to replace the motor. The technician advised we needed to place a deposit for $300+ in order for him to order the part, (in addition to what we already already paid), that he could not order the part needed until the following Monday 6/24/25 (with the deposit) and couldn't provide any *** on how long it would take to come back out to fix. I called ******* customer service to speak with a manager but was told I had to leave a message. My wife and I have called almost every day to receive an update and have not received any calls back or direct communications from them. The one thing we received was an appointment email for today June 30, 2025 from noon-4pm, without any follow up or context. I called Bluedot this morning to verify the appointment and was told the part needed isnt in yet and they couldnt confirm if the appointment was still being held. Shortly after hanging up with Bluedot, I received an email for an appointment on July 27, 2025. This company has held us hostage as they are the warranty company on record. Should we seek other services to help us, our warranty with ******* becomes void. I have received 0 call backs or communications and am at 12 days without AC, during a heat wave, without any relief in site. I have contacted 2 other **** service companies who advised they could have replaced our part last Friday 6/27/25.

  

  Business Response

  Date: 06/30/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Customer is sched for the 2nd to install part. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23536499
  
  I am rejecting this response because: I have a confirmation email for scheduled service on July 3rd. So is it July 2nd or 3rd? In addition, I had to physically go to the local office today to get this scheduled, as no one has communicated or returned our calls. Can we expect communication from from the technician prior to arriving for the appointment? 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 07/07/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Part was installed, (invoice attached. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ********

  ***************

  Glen Burnie, MD 21061

  
  

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is continuing to charge my account despite multiple requests since february to cancel my trial membership made several months ago. I have called numerous times, but customer service only collects my information and transfers me to another department that is supposed to follow up yet I have never received any response. I have multiple properties and have been a customer for ************************, but due to their failure to take my cancellation request seriously, I will no longer be using their services. It is deeply concerning how many others might be facing the same issue of being charged without consent.

  

  Business Response

  Date: 07/01/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Accounting spoked to the customer on 6/30 and canceled over the phone. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new AC/Furnace system 3-25-2025: Carrier Performance 3 ton 2 stage & 2 stage furnace and variable blower. After repeated service calls ARS was unable to get the unit to run properly. They then without my knowledge or permission changed the controls turning the system from a 2-stage system to a 1-stage system. I am asking for a refund which is the difference in cost from a 2-stage system and a 1-stage system. I have used their own quoted cost to arrive at the refund amount. Their action was extremely deceptive and fraudulent and think i could be asking for punitive damages as well. I suspect they thought a senior citizen wouldn't notice the deception.

  

  Business Response

  Date: 07/01/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We reached out to the customer and reached an amicable ******************************* prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23528080
  
  I am rejecting this response because:

  I have not been contacted by ARS and have not agreed to any resolution. This is typical of this company's deception.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/10/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager left Mr. ***** a message requesting a call back. Looking to schedule our senior warranty tech to explain and physically show him that he has a two-stage system.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new unit in 2023. The refrigerant started to leak from coil on 6/23 and AC was down while the outside temperature reached 104 F. I scheduled a service call on 6/24 but was then rescheduled to 6/27. The technician didn't come and the call center rescheduled me to 7/8. This is not acceptable to have no AC during summer. Since this is a warranty service, i have no choice but have to wait for them to come and ** ***** is taking advantage of this.

  

  Business Response

  Date: 07/01/2025

  
  American Residential Services, LLC D/B/A ** ***** ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out on 6/30 (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *** ***

  ****************

  *********************

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, my tenant reported that the ** was not cooling properly, so he selected this company to inspect it. On Tuesday, a technician came out and claimed he fixed the issue with a "simple fix" and immediately charged me $109. He also recommended that I consider replacing the capacitor and start kit in the future, as those parts might need replacement later.However, by Tuesday night, my tenant informed me that the temperature still wasn't going down. I called the company again, and their ************ manager told me that the technician left the first time because I refused to replace those parts which is completely false and not what I was told during the initial visit.They re-dispatched the same technician, and this time that manager said it was a compressor issue requiring both parts to be replaced, quoting me $780. I called the technician and He firmly stated that both the capacitor and the start assist kit cannot be inspected individually and must be replaced together, which didnt make sense to me after consulting a friend who works in HV**. After completing the work, the manager immediately called me while I was driving. I asked him to give me an hour to confirm with my tenant that the ** was actually working and could cool the room to the desired temperature using the Nest thermostat.Shockingly, this manager (name: **********, ******* E; email: *************************************** was unwilling to wait. He insisted that their job was done as long as the parts was replaced and they measured the air temperature is 63 F, implying they didnt care if the ** still wasnt cooling properly. He was extremely impatient. I explained that I needed 30 minutes to arrive at my office to make the payment, but he demanded immediate payment and even threatened to have the technician remove the parts if I didnt pay right away.I need the company to reimburse the initial charge of $109 and issue a formal apology for the inappropriate remarks made to me by *******.

  

  Business Response

  Date: 07/01/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with the customer and shared that we will provide the requested refund. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Jihang ****

  , PA 15143

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Will *** It on 23 May 25 to schedule an appointment for preventative maintenance on my air conditioner. I was given an appointment for 21 Jun 25 between 12-4. On 21 Jun at 8:32 AM, I received a text stating my appointment had been rescheduled to 2-6 PM. At 4:05 I called the company to find out what time the technician was coming and was told that they would notify dispatch and I would get a call back. I never received a call so contacted the company at 5:51 pm and was told the same thing as when I called at 4:05. I never received a call back and nobody showed up for the service call. I called the company at 0800 on Tuesday 24 Jun25 and asked to speak to a manager but was told they were in a meeting and would have to call me back. On Wednesday 25 Jun 25, I called again at 2:22pm to ask for the corporate number. I was asked some questions and was told that it was noted in their computer system that they called my cell phone number on Saturday to tell me they wouldn't be coming. I was home all day and never received a call. I paid $240 for an elite service plan, yet I can't get the manager to respond to my concerns and they have not provided preventive maintenance on my air conditioning and it willsoon be July. Their website says: "Our company works with residential and commercial clients, and our goal is always to provide you with the very best customer service. They do not provide the very best customer service. They falsely advertise what they'll do for the consumer. Also, they have not fulfilled their part of the preventative service agreement that I purchased for $240 from them. I want an apology for the inconvenience that I have experienced and want them to fulfill their part of the service agreement by servicing my air conditioning. Having to wait months for a preventive inspection is not what they advertise to consumers or superior customer service. I spent $18k for a new system 2 years ago and cannot get service for it.

  

  Business Response

  Date: 07/10/2025

  
  American Residential Services, LLC D/B/A Will *** IT ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Manager spoke with Mrs. ****** and was able to get her scheduled for Saturday 7/12. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ******

  21003 Encino Pebble

  *********************

  
  

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ac unit installed by this company about a year ago. The unit has had nothing but problem since being installed. Multiple times the unit has shut off and was unable to turn back on. When it is set to a temperature and you are expecting it to drop down it does the opposite and gets warmer in the house. I am out of options. I want a refund and the unit removed from my house.

  

  Business Response

  Date: 07/07/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out, (invoice attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new central air conditioner unit less than a year ago. Monday 06/23/25 it started freezing up and not cooling. Contacted the company Tuesday 06/24/25 and was told someone would be out that same day between 6 pm and 9 pm. Shortly after they called and rescheduled for Wednesday 06/25/25 between 8-12. No one showed no call from the company called later that day asked to speak with manager .was told he was not available they would send he a message.Thursday 06-26-25 still not contact called again was told someone would be out between 2pm-6pm again no show no contact. Called again some is scheduled to come out Saturday between 6pm9pm this is a new unit under warranty and we cannot get anyone to look at it or call us back

  

  Business Response

  Date: 07/01/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out to resolve the issue. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.