Complaints
This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,430 total complaints in the last 3 years.
- 506 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i hought a ten year a/c unit service contract from this company 1/16/2021 .i call for service 10/14/2022 ,15,16,17 after four time of not comeing i ask for a refund they said they could not refund i **** like to have my money back so can get my a/c fxed
Business Response
Date: 12/05/2022
American Residential Services, LLC D/B/A ("ARS") has received your email dated November 22,2022 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with ************** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 20 I called ****** to fix the furnace at **************************************************. When the technician came out he said the $99 charge was for the diagnosis fee. He diagnosed that the furnace was bad/needs to be replaced. Also, he set me up an appointment for a new furnace through ******. When the technician left I called another company (******************). He had the furnace fixed in less than an hour. He changed the filter and reset the limit switch. Cost me $79 for ****************** to fix my furnace that ****** Heating diagnosed was bad and would never work again.Business Response
Date: 12/05/2022
American Residential Services, LLC D/B/A ("ARS") has received your email dated November 22, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with ************** and have provided a refund for the diagnosis fee. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18448146
I am rejecting this response because: I have not been contacted by this company in any way about this situation since filing this complaint. I waited a few days after the response to see if I would get one.
Sincerely,
*****************************relayed to me at the first appointment and wasn't really given an answer, but was told I could possibly get a discount if I replaced all of my pipes with them, but changed the estimate to up to $25k. Getting in touch with the manager was a nightmare. She kept saying she'd call me back but wouldn't. I would NEVER recommend this company to anyone. I was also told the report from the second visit would be sent to me, but it never was.Business Response
Date: 12/05/2022
American Residential Services, LLC, ("ARS"),has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We will be reaching out to the customer regarding the issues expressed and, to hopefully achieve an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint,please contact me directly at ********************************************Business Response
Date: 01/11/2023
American Residential Services, LLC ("ARS") has received your email dated December 6, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have reached out to ********************* regarding the complaint and have not received a response. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a new hvac unit from ars/ rescue rooter in 2019 and the unit has not worked properly since it was installed i have had to call every other month for some one to come out and check the unit and there have been several repairs to a unit that was to be new and right now it is still cutting off last time i called was august 20,2022 I have asked several times for the unit to replaced and ars keeps patching the unitBusiness Response
Date: 12/06/2022
American Residential Services, LLC, ("ARS"), has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We will be reaching out to the customer regarding the issues expressed and, to hopefully achieve an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *******************************************Initial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid ARS to install new central units with new docs I paid almost $10,000 in full and never they never completed the service and now they are refusing to complete the service. Ive been trying to contact them to complete the service Ive been given the runaround I finally have someone responding, but shes been told and no they cannot provide the service that I paid for New ducts and you installation. I have the receipts of purchase for the install of new unit with new ducts. They have refused to complete the service. I am not requesting for them to provide a complete refund since they failed to complete a service that I paid for in full.Business Response
Date: 12/15/2022
American Residential Services, LLC D/B/A ("ARS") has received your email dated November 20, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ********************** and will be issuing a refund. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18435704
I am rejecting this response because:I would have accepted the response if the business had actually talked to me and offered a resolution. ***** from the corporate office called on Friday, 12/2/22 @5:30 pm and left a message to call her at ************. I called back on Monday, 12/5/22 and left a message. Then a called back on Tuesday, 12/6/22 and left a message. Then I called back on Wednesday, 12/7/22 and left a message saying that if I dont hear back from them on Thursday, 12/8/22 I will reject the solution provided. They havent called so I am rejecting the solution.
ich were again causing blower shut offs. The tech came in, unplugged the thermostat, plugged it back, cleared the error codes, and was surprised to see the same errors reappearing. Another tech came and said that a part needs to be changed in order for them to test the system and figure out what else needs to be done. The manager at ARS did not and still does not recognize that the problem has started before the original warranty of the split system has expired. We have agreed on paying for the part and the replacement. Their techs never showed up. We called another company and their tech said that the system was properly installed and to fix it will cost $3-5,000. We are running the system as a non-split system and getting the error codes constantly. When the temperature setting is changed it sometimes takes up to 1/2 hour for it to start or shut off. We call again for service and the manager said that she will not perform it for us. We have an active 1-year membership for maintenance
Sincerely,
***********************-KurktchievaBusiness Response
Date: 12/02/2022
American Residential Services, LLC, ("ARS"),has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We will be reaching out to the customer regarding the issues expressed and, to hopefully achieve an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint,please contact me directly at ********************************************Business Response
Date: 02/08/2023
American Residential Services, LLC,("ARS"), has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We recently left the customer a voicemail for callback and do apologize for the late response as the previous employee is no longer with the company. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My toilet had started to run in my bed room. I thought is was the flapper. I went on Amazon and ordered one for $ 10..99. I was able to take the lid off and replaced the flapper. The toilet kept running. So I called ;Will Fix It I had dealt with Will Fix It ;before. I had Will Fix It ;to replace my home A/C unit and six months later they replaced my hot water heater, from the Big Freeze last year. . Im disabled so I could not get down on my knees to turn the water valve off. So I figured I would call them Will Fix It again for service. Will Fix It came to my home and looked at the toilet and said I needed a fill valve $ ***** on Amazon and a wall cut off valve ; Again $18..99 on Amazon. The plumber did not have the water valve on his truck. He when and got the valve and fixed my toilet. No more leak. He said I should get a taller toilet because of my disability. I passed on that. When he wrote of the repair charges it was $658.80. I said that was way too much. He said I could call the manager. I did. The same afternoon. The lady on the phone said he would call me. That was October 8th. Now we are in November 3rd. The parts on Amazon under $38.00 dollars. $ ****** dollars labor it beyond ridiculous. And they NEVER returned my call. I fell violated. H*** me please.Business Response
Date: 11/22/2022
American Residential Services, LLC D/B/A ("ARS") has received your email dated November 8,2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ************ and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
paid for two services up front two hundred sixteen dollars; but company only did SPRING UP, REQUESTED REFUND FOR WINTER CK >UP REFUSED : BUT I SIGNED JANUARY FOR TWO CHECKUPBusiness Response
Date: 11/29/2022
American Residential Services, LLC D/B/A ("ARS") has received your email dated November 18,2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with ************** and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been waiting now since the 14th of November for my heat to be repaired. They were supposed to be returning to my home Thursday but that did not happen. Received a call from dispatch informing me that the part will not be in until Friday. They scheduled me between ****. Took the day off...again...only to get a call from them, 30 minutes before they arrival time to cancel. There excuse was that the wrong part came in. They further went on to saying that they will call me around Tuesday to reschedule me. That to me does not confirm that they will be here on Tuesday. Now I have to go buy heaters because I can no longer stay in a house with kids without heat. I will be without heat for over a heat by the time they come back to my house.Business Response
Date: 12/21/2022
American Residential Services, LLC D/B/A ("ARS") has received your email dated December 13, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with ****************** and completed a service to correct the issue. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.Initial Complaint
Date:11/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Business Response
Date: 01/05/2023
American Residential Services, LLC D/B/A Aksarben ("ARS") has received your email dated November 17, 2022, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with **************** and shared the customer will receive or invoice based on the remaining time left on the plan, minus the benefits that have been accessed if the plan is cancelled prior to a 12 - month participation period. In addition, ARS did not charge the remaining balance due upon cancellation. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at **************.
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