We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Claims Processing

Sedgwick CMS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Important information

  • Customer Complaint:
    While the BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business generally responds that the Better Business Bureau online complaint resolution system is not the proper forum to respond to allegations in this complaint.

Complaints

This profile includes complaints for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sedgwick CMS has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 543 total complaints in the last 3 years.
    • 168 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is with a claim that taking 5 weeks to resolve with HYRECAR/Sedgwick. looks like thats nothing compared to other complaints on here. As everyone can see in the complaints below and what im sure are to follow. This doesn't make sense to leave any sort of complaint on here. I have yet to see a company with so many complaints and ****** nothing ever changing. Everyone on here should file complaints in their states ******** of ******** Affairs and ******** of banking and Insurance as I will. Hard to see that this company has been around for five decades.

      Business Response

      Date: 09/23/2022

      Thank you for the opportunity to respond to the complaint filed by ************************** Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ************************* filed against our client, HyreCar, Inc.

      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ****************** complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:08/24/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEDGWICK INSURANCE COMPANY CLAIM# 4A22084TSQV-0003 BI ADJUSTER: *********************** TEL: ****************. Accident Date: July 28th My issue is simple. Out of most of the reviews in BBB most of them are about sedgwick clients. Well mine is not. My lawyer is actually trying to reach out to the adjuster assigned to the case but not able to reach them. Adjuster was left constant **************** I have no car for the last 1 month almost. I cannot believe how they are taking so long. In my police report I have proof of exactly what happened & how I was hit by their client insured tow truck driver. I hope this review by them is not something they use to decide how they deal with my claim. But I am not able to work neither am able to go to work due to having no car. I live in Brooklyn & work in *** so no means of Public Transportation is available for me either. I just hope they please understand my situation & take liability ASAP give the approval to fix my car so I can take my car to repair shop.

      Business Response

      Date: 09/23/2022

      Thank you for the opportunity to respond to the complaint filed by ************************ Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim *********************** filed against our client, Triangle Services, Inc.

      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in Byazid Redoys complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:08/24/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 27 ********** accidentally busted my rear window. I have been dealing with Sedgwick insurance since then. I have not received a call back despite asking for one weekly when I call to be told he isnt available.Even according to their records he has not made contact since the 1st of august. I sent all the pictures of estimates and damage. A few days later asked him to confirm he received them via email,still have heard nothing. My truck is getting severely damaged and a month later I still have yet to be able to talk to my claim representative nor am I any closer to getting this resolved despite ********** not disputing the claim at all. Today I called and was trying to talk to a supervisor and was at fist told he left for the day (it was 12:30 on a Tuesday) and wouldnt be back the rest of the week. The next person I got said I couldnt talk to a supervisor until I had multiple no call backs which I have even according to their records but still was denied the right to talk to a supervisor about my claim representative not getting back to me for the last month.

      Business Response

      Date: 08/26/2022

      Thank you for the opportunity to respond to the complaint filed by ********************** Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim ********************* filed against our client, The Home Depot.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in *********************** complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.


    • Initial Complaint

      Date:08/19/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/06/22 I spoke with claims adjuster ****** regarding the accident that I was involved in, this was a rear end collision for which I am now in severe pain, Adjuster ****** stated that I would receive a package from the insurance company, its now 08/20/22 and I have not received any correspondence, any disability payments thus placing me in a financial hardship. Not only have I left multiple messages but also the treatment provider who is in constant contact with ****** and no response for treatment authorization and no response regarding the package or compensation.I feel that this complaint is necessary to ensure that others who are going through the same situation have an idea of what to expect from Sedgwick Insurance.

      Business Response

      Date: 09/15/2022

      We have received this BBB complaint.  However, there is not enough information to assist (namely, the Sedgwick claim number or client who was involved). Please ask the complainant to provide this information, so we can not only respond to the complaint, but get the proper person in touch with the examiner on this claim.   

      Thanks!


      Sedgwick Legal 

    • Initial Complaint

      Date:08/18/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a property damage claim on 7/2/22 when mega **** logistics damaged my cabinets and trim while installing appliances purchased through Best Buy. The claim is supposed to be resolved within 21 days. It has now been 45 days with no resolution. I have followed up countless times with no response from anyone. Both examiners and the supervisors phone go straight to voicemail and I have no gotten any call backs. I have been told to "wait" via email several times. When I call the main claims customer service line I am told someone will call me back within 24 hours yet it has been 45 days without a single call back. My property is still damaged and I am now losing rental income as well.

      Business Response

      Date: 09/23/2022

      Thank you for the opportunity to respond to the complaint filed by ************************** Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ************************* filed against our client, Best Buy Co,Inc.

      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ******************** complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim: ********* **************** to deal with.I was involved in an accident 2 months ago, and the driver rented from Budget Car ****** ******************* **** uses Sedgwick as a third party company to handle their claims. I have called numerous times and left multiple voicemails. No response. A quick search on ****** shows many other complaints. Going to do some more research and see if a class action lawsuit can be filed because something ***** is definitely going on here.

      Business Response

      Date: 09/23/2022

      Thank you for the opportunity to respond to the complaint filed by **************** Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim *************** filed against our client, **** Budget Group.

      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ***************** complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Best Buy to install a washing machine at my rental property. Their contractors flooded my basement apartment during installation on 7/2/22. Best Buy told me to file a claim through Sedgwick, which I did. Sedgwick assigned me a claim number (4A22080N9CN0001 ) on 7/6/22, but I have been unable to get in contact with any one at Sedgwick despite calling and leaving voicemails to multiple people on five different occasions.

      Business Response

      Date: 08/30/2022

      Thank you for the opportunity to respond to the complaint filed by **************************** Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim *************************** filed against our client, Best Buy.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ********************* complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7, Sedgwick emailed me a settlement offer for a vehicle collision I and one of their clients was involved in back in April. I immediately emailed back and have heard nothing from them since. Multiple emails and phone calls have gone unanswered, as well as mentioning the company directly on social media- nothing. Even getting the offer letter in the first place was a battle.Because Sedgwick dragged their feet so long, the vehicle in question ended up getting towed. Because of this hassle, my requests are:1. An updated offer letter to reflect the additonal time I was without a vehicle.2. Sedgwick to pay the impound fee, it was only through their non-response that the vehicle ended up there.

      Business Response

      Date: 08/29/2022

      Thank you for the opportunity to respond to the complaint filed by ************************** Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ************************* filed against our client, AT&T Services, Inc.

      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in *************************** complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:08/09/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have renters insurance on my storage unit thru sedgwick. My unit was flooded last month, as a result I filed a claim with sedgwick. They initially asked some questions and asked me to fill out some forms. Then there was an examiner assigned to my case her name is *********************, **** sent me a couple emails indicating she couldn't get in touch with me even tho she never even picked up the phone I never had a missed call from ****, I emailed over the documents requested by **** and have not heard from anyone at sedgwick since. I've called **** several times well within business hours and got no reply I've emailed her several times as well with no response. I've now included her supervisor ************************* who also doesn't answer the phone. This is **** poor customer service to say the least

      Business Response

      Date: 08/24/2022

      Thank you for the opportunity to respond to the complaint filed by ************************ Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim *********************** filed against our client, Orange ********************** Program.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ******************* complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************************* of ****** and my email is is in my profile. In March of 2022, ****** issued a recall of their "Ionic" model Smartwatch. I have submitted for the recall. It was promised to me that I would get a refund within 3-6 weeks, but I still haven't received it. It has now been more than 17+ weeks and I still haven't received my refund. When I contact fitbit, they tell me to contact their outsourced recall center which is hosted by Sedgwick. I have called the recall department of Sedgwick over 17 times and my case has been "escalated" by them over a dozen times, yet the refund still has not arrived. The fitbit team keeps telling me to contact Sedgwick and Sedgwick keeps "escalating" the case but never doing anything about it. I have 1 devices that I was supposed to get the refund for and I have not received refund. My case number is ****************.

      Business Response

      Date: 09/23/2022

      Thank you for the opportunity to respond to the complaint filed by ************************** Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ************************* filed against our client, Recall Fitbit Group.

      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ********************* complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    Sedgwick CMS is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.